NETZEL PLUMBING

He has really upfront manner. He was really good. They are superb. I'd highly recommend them. I was impressed with them. I thoroughly trust them. Specifically what I like is the trust issue. I think they're very honest. They're not gonna go above and beyond. I trust them with their pricing and how they resolve the issues. I just think they're wonderful.

BEWARE! DO NOT TRUST THIS COMPANY. We had a TERRIBLE experience. We called the day a frozen pipe burst on the 2nd floor and they did arrive as they said they would. We have an older home and have iron pipes They came and repaired it quickly. The next day we had friend who stopped by the house who knows more about plumbing than we did. He noticed the repair was not done properly. When you have iron pipes and then use a copper pipe along between the repairs, there is chemical reaction between the two metals that will cause the areas where they meet to corrode. You are supposed to use a brass fitting between the other two metals to prevent that chemical breakdown. We called Netzel plumbing and asked them about it and they said it was true. The plumber said he didn't have the right part at the time.They came over and did it the proper way. The plumber said it would take a few years for the original repair to breakdown. In my mind I'm thinking, really? You will "kinda" repair a pipe knowing full well it could corrode in few years, where a resulting leak could cause 10 times more damage, possibly cause electrical issues and could cause injury to a person? The frozen pipe caused $5000 worth of house damage. Would they cover that cost in a few years when their fix would eventually fail? I also found that what there did was not up to code, and it's a very basic plumbing code, like plumbing 101, it so a basic rule you have to use brass in between. So they basically broke the law. Would they reimburse me for that? On top of their lack of apparent care of people, they had our credit card on file and they had the audacity to charge us for the 2nd visit! Beware of this company. On the outside they may claim they have great reviews and have been in business for many years but they prey on innocent people and intentionally will put your house at risk and the lives of the people in your family so they can make a quick buck and guarantee repeat business for themselves in a few tears. Netzel Plumbing may claim to gave been in business for many years, That is true only in name. The plumber told me the company is owned by different people now but only paid to keep the original company name. The original founding members of Netzel plumbing are long gone and have nothing to do with the current company. I was so disappointed with my experience and their apparent lack of concern for doing the job right way the first time, it makes me wonder how many other houses they have serviced that are now leaking pipes again and the poor house owners had no clue the original repairs were not done right in the first place. I will also pursue a claim with the BBB.

This review comes at the end of two long visits, and by the end of the process I was extremely satisfied with the service we received. Netzel plumbing responded very quickly when I had problem with the first visit, completely fixed the issue, and was more than fair with adjustments to our bill. Here is what happened. We had used Netzel plumbing in the past, and I called about fixing two problems, a slow running sewer and a stubborn clog in the pipe leading away from our bathroom sink. They sent one employee to do both jobs, and he began with the sewer. He worked on it for a solid two hours, and managed to get things running again, but let us know that we should have it scoped and have the catch basin cleaned out by other companies. He was unable to unclog the sink, and I was dismayed when I saw the bill which was very high for a sewer rodding (over $400). I called to ask if they would waive the service charge to try the sink again, as the first technician was very tired and could not spend much time on it. They promptly responded and then sent another employee, who spent two hours trying to unclog the sink pipe, and then asked the owner or manager to come help. Together they figured out that the difficulty was due to an extremely unusual pipe configuration and completely fixed it, free of charge. I would heartily recommend Netzel plumbing for regular service, but I will say that I don't feel like the technician sent to work on the sewer really knew what he was doing. We later had two sewer companies come and these visits revealed many problems that the Netzel employee did not mention at all, like the fact that the sewer line was still almost completely blocked (his rodding had done nothing to clean it out), and our catch basin was very badly damaged.

We had slow drainage from the second floor bathroom drains and more frequent stoppages of the toilet. Workman came same day I called. Routed the drain lines and cleaned toilet nozzles. He noted that the toilet was filling slowly, so we had him clean the fill piping and replace the fill valve. He gave us instructions on how to prevent toilet fill nozzles from becoming clogged in the future. Sink, tub and toilet are draining much faster.

These guys are the best. They quoted and performed the work in the best professional manner. I will use them again in the future and highly recommend them.

This company is great. The service provider, (Al) arrived on time and was very courteous. Plus he gave me a lesson in drain pipes. I have acquired a 100 year old house and apppreciate any information. This is one company that I have in my phone for my "go to" person. This job was not an easy fix so extra time and energy was needed to resolve the issue. Al did a fantastic job cleaning up afterwards, even replacing my rug. Highly recommend this company especially for single elderly ladies, who don't know what we are doing. I trust them.

Water heater in bsmt of our bldg. had some pipes that were leaking. After site visit & proposal was signed they had Jacob come out to turn off water, drain water heater and cut out pipes and make repairs. Not an easy job due to the proximity of the pipes being right up against the brick wall. When water was turned back on they were nice enough to fix some of the faucets that had built up residue from the process. They even came back the next day to repair another unit whose hoses leading to their stackable washer /dryer became clogged w/residue. About a couple of days later I noticed that we still had a slow drip on one of the 1/8" pipes that they had worked on. As it turns out they did work on that particular pipe but 6" below from where the leak was occurring. I felt that I did mention that before worked commenced but they felt otherwise plus it wasn't mentioned in the proposal. Rocky the owner did address my concerns, assessed the situation and came out 3 weeks later with a clamp that wasn't guaranteed to correct the leak. At this point I didn't want to inconvenience my neighbors again by having the water turned off, water heater drained etc... He was nice enough to apply my Angie's List discount to this visit, didn't get discount first time around, claims it wasn't mentioned~whatever. The clamp hasn't really fixed the problem but the leaking has slowed down. I'm disappointed that it wasn't cared for properly during the original visit. Perhaps it was miscommunication, who knows. I got the impression that we were inconveniencing them during this process. They were nice enough, responsive but the entire experience left me feeling skeptical. My neighbors who live a block away rec'd them so I went with their recommendation. They're nice enough guys but when I needed some adl plumbing done in my unit I went with another plumbing company on Angie's List. So there you have it...

They came in and helped clear a catch basin and the inlets/outlet to main sewer. Needless to say not the most pleasant work :-) But they were totally thorough and personable and helped explain the whole process/plumbing layout to me. Will definitely use Netzel again.

Answered Angie's List message in less than 24 hours.

Called back fast and showed up on time. Did the work fast and didn't try to charge for a bunch of time or extra fees. I would use them again.

Netzel Plumbing is great. They were responsive, on time, easy to deal with and they handed a sh!tty job (literally - the ejector pump handles everything going out of the basement) with a great attitude.

Called back within a couple hours. Left a message that they didn't service Elmhurst and really didn't have experience with water filtration systems. I really appreciate the quick callback and honest refusal.

All went well, Would def. use this Plumbing Co. again.

They were very good and very responsive we don't have any complaints about them at all. They were very easy to get in touch with. We had a little water problem and they were able to correct that for us. We would use them again in the future if we needed to.

In the "great flood" of 2013, I ended up with 20 inches of sewer water in my basement. There was no sign that the village was going to open the sewers and I was in a bit of a panic. I called Netzel, whom I use for all my plumbing needs, and they were incredibly responsive. He showed up and started draining the water. I'd recommend Netzel to anyone.

On the 1000's of jobs they have done for us, it's always been seamless from start to finish.

He came on time. He took the disposal apart, removed the debris, put back together. Put everything back in its place. I paid him, he left.

I called Netzel Plumbing after trying to clean a severely clogged drain in one of my bathroom tubs. I called around 2pm and mentioned I needed someone to come out the same afternoon because I had out-of-town guests coming soon. The person I spoke with over the phone said someone would come out by 4:30, but it didn't take that long and within about half an hour someone was able to come out. While I didn't get the guy's name, he was nice if not a little quiet and shy. But he ended up fixing 2 problems I was having--the aforementioned clogged drain but also a leak in a different tub--in about an hour and a half. Between being able to come out quickly, working fast once he was on the job, and being responsive to my requests, I am very satisfied and will use Netzel Plumbing again in the future.

Toilet was running for 6 hours on extremely cold day causing lots of condensation to pool on basement floor. Big mess. I had work being done in basement and they couldn't proceed until the water situation was fixed. Netzel came within the hour and Al fixed toilet and basin very quickly. Netzel is the best. They are very reliable and professional and their service and pricing is very honest. I would recommend them to anyone needing plumbing assistance.

I called Netzel because our main sewer line was clogged and grey water was backing up into our house. They were out the same day and were able to quickly fix the problem. Fast work, excellent communication and a nice price. I'll definitely call them again if I need a plumber.

Professional & reasonable

Originally I called Netzel to replace a water heater at a rental property. They arrived ontime and quickly got to work disconnecting the old water heater. While disconnecting the old heater they noticed that the shut off valve for the heater was leaking. So the water for the building had to be shut off and they replaced the shut off valves. They brought in the new heater and installed it in a miniaml amount of time. During the process the tenant remarked the his bathroom sink was clogged. So they were availabe to unclogged the sink. They also noticed that the toilette wasn't working right and fixed that as well. I appreciated that they quickly replaced the water heater and were available to fix these other problems that I was not aware of.

These guys are truly great across the board. They came out in no time, rodded the drain very efficiently, and did not overcharge. The guy who came out was a courteous professional. I will absolutely use Netzel for all my plumbing needs!

We've had Netzel perform work at our place off and on for the 8 years we've owned it. They've never been late without notice, and they were only late once. They've performed exactly the work requested, have done it quickly and professionally, and have done it for the pre-agreed-upon cost. We've also received an estimate from them for replacing our faulty pipes which is lower than an other estimate, but we haven't been able to justify the expense. Once we can, my expectation is that we would have them do the work necessary.

They have provided a wide range of repair services on out two unit 100 year old home including sewer routing, drain cleaning, toilet repairs , catch basin cleaning, etc. They are always punctual, knowledgable, and full of good advice.