Mr. Handyman of Lincoln Park

The handyman who came out to the house to give an estimate was very professional and surprisingly honest. As soon as we knew when the contractor for the cement work would be out we called Mr Hanyman and they were great about working with us on short notice. He came out and removed the siding. He worked quickly, neatly and handled the siding with care. He knew he had to put the siding back up once the cement work was complete so he was careful with the siding he was removing. The handyman returned, again on short notice, to put the siding back up. He was very curtious, professional and efficient. We would absolutley use them again and in fact plan on it in the Spring.

Mr. Handyman was to arrive at 1500 on 11/29/12. I was called at 1400 and told the other job was taking longer and he would arrive at 1700. At 1630 I was told he should arrive by 1730 and he did so promplty. He was unable to complete the job as the piece that become loose was too short. I advised him it did not have to "look pretty" just secure with no gaps, and asked if he could secure a scrap piece in that area. Imagine a millworker showing up with no wood. I was advised of the additional charges for him to leave and obtain the meterials. I declined and asked him to shore up the loose cabinet door, and he did so. The technician was very polite and helpful and we left the property at the same time. I received an email and picture from the condominium association the next day that there were wood scraps and debris left outside when he used a mason flower box as a saw horse. I immediately called the office and was told the owner would call me later. When I did not receive any response, I called back and asked if I could email the picture, and did. A response from Natasha stated the technician would return the FOLLOWING day. I advised her this is unacceptable and it needed to be done today. She emailed back that she would send a technician out later that day. I was able to arrive at the property at 2000; only to find it had STILL NOT BEEN cleaned. I emailed a new picture to them and cleaned it up myself. As of 12/4/12 I had not had a response. I called today and spoke to Bob who advised me that the technician was "over an hour away in the city, and we weren't got to drop everything" and did not get back in the area until 2100 but I had already cleaned it up. When questioned as to why no on even bothered to contact me or follow up, he stated it "had slipped his mind". This changed my grade from a "D" to an "F".

Overall, it was a good experience and I have no complaints.

The experience was okay. I just knew that they were a company that wasn’t willing to give me estimates without charging me, and so I decided not to use them for that reason. If they are going to be charging just to tell me what they are going to charge me for the work, or if I had to pay them to look at every project, then I probably won't use them.

Price was the same as competitors. They came out and did the job while I was at work, so I never actually saw them in person. A small portion of my gutters has plastic covers. When I arrived home, a section of the covers was on the lawn. It was a windy day and I assume the person cleaning the gutters either forgot to reattach the cover after the cleaning or he didn't attach it correctly and it blew down. I called and ask that they put the cover back on, and they did.

Called me back with a quote. Received another quote for less money so I not use this company.

I've tried to use them a few times for various work (installing window air conditioners, installing a microwave, micc household repairs). Every time I have called, I have had a hard time speaking with anybody. Typically they advise there is a month or longer wait before they can get out. They must have some real loyal customers that keep them busy, but seems they are understaffed to handle their volume.

I chose not to have the work performed by this company.

The technician they sent worked a little slowly, but the end product was of a high quality and I would recommend him.

They were very nice. They asked that I email a photo, which I did. They emailed me back for more details, which I provided. I haven't heard from them since. I guess they don't want the job. It's too bad because I like to hire local people.

The work was good and they were on time. I thought the cost was high compared with other places I've looked at. They charged several fees on top of their hourly rate of $85/hr.

They did real good work. They took time to make sure that they had all the angles covered and that there wasn't any possibility of leaks or rotted wood and all of the things surrounding the plumbing were in ship shape. I was very pleased. The pricing was reasonable and the quality was good. I had to make a follow up phone call regarding their responsiveness. I would definitely use them again.

They're great! They sent out the same person both times. I thought he was just a good person - a Christian man. He took his time & made sure the lock with properly aligned. The door works perfectly & looks great. He did an excellent job. I haven't had any difficulties at all with door since he installed it - He did it & did it right. It's a small company but they do a good service. They also send out coupons & discounts!

They charged me full price the the problem was not solved. When the salesman was speaking to me I didn't agree with some of the policies and when I expressed my disagreement he thought I was completely out of line. I also had a few other jobs I needed them to do, but they didn't do any of them.

He is very good and did a good job.

I used this company just a couple of weeks ago and needed shelves hung. They were great - very timely-did great work. I did not apply the coupon as well. This time i called to have more work done and was put on hold, never called back - i had to chase and then was told no one would be available till Monday,. Then said they would call me back - and 3 hours later called and said no one would be available. My issue is that i could of found someone else waiting for 3 hours. I found the service to be lacking this time. A shame as i recieved a nice note to remind to use them again - i tried but it wont work if your customer service is this poor.

I have used Mr Handyman of Lincoln Park numerous times over the last two years. The team I have worked with (Paul, Jeff, Dave and Natasha) are always prompt and friendly to work with. They will offer suggestions if necessary to help make informed decisions on work to be done. They have a breadth of knowledge that keeps me coming back to have them help me with my home repairs and projects.

They are very good. I have been very pleased with them. They took time to measure things to make sure it looked right and was put in appropriately. They asked questions about how I wanted it to look and if I had any preferences. They were on time and cleaned up after themselves.

Kurt arrived on time and kept working at our variety of jobs until he was finished. He did a nice job on everything and put up with our yapping dog the entired time. If possible, he tried to repair things with what we had on hand i.e. blocking hole in fence, righting bird feeders. He was very nice and professional. We used Mr. Handyman at a friend's recommendation, and we would use them again.

Good quality but it was expensive. In my opinion the price was a little high for the work.

Everything was excellent. There was one repair that didn't take, and they returned to fix it at no charge.

The job was perfect, we would use them again. They were responsive, capable, a great value, professional, and timely.

Overall it was a great experience. They respond quickly to our inquiry. Someone was out promptly to fix the issue. They were able to fix the issue on the spot without a follow up visit. We received an invoice for the service via emails and paid via check.

I couldn't have been happier with the work Kurt did for us. First and foremost, he's very professional and polite, which made working with him a pleasure. Secondly, there's nothing the guy can't do. He tackled every project head-on, whether it was laying/installing sheetrock for the bathroom floor, cutting/laying ceramic tile, disconnecting/repairing leaky toilets, doing electric work for the new light fixture, installing new plumbing for the new bathroom faucet, cutting/installing glass/ceramic tiles for our kitchen backsplash, changing out hardware in the condo, etc.... With this experience, I learned a lot from and he allowed me to help him with a number of the tasks related to each project, which certainly helped me save money and learn a lot along the way. Plus he would update me periodically as to what materials I needed to buy next, so he could keep working, while I went to the store. Kurt was prompt each day, put in a lot of hours to get the project completed in a timely manner, regularly cleaned up after himself, and was very patient with me, considering all the questions I had for him. I had originally priced out the job for a contractor to do everything, but in the end, I saved several hundred dollars doing the project myself, with Kurt's help. My only complain is w/ their Angie's List $50 off discount, they had offered back in July. On the last day, I meant to ask Kurt to take $50 off of my final bill, but I forgot. So in the end, I paid the full bill, but never got my $50 off. I called the office a couple times after the job was completed, yet no one ever called me back to, to help me get the $50 credit I had coming to me. Despite getting screwed out of the $50 that I should have received, I was very happy with the handyman that Mr. Handyman provided. Kurt really knew his stuff and I would highly recommend using him for any miscellaneous jobs & projects. I just hope you are able to get your discount, unlike my failed attempts. Fyi....you pay the handyman w/ this company an hourly rate. Though you pay a lesser hourly rate, the more hours you use him for a specific project. ========== UPDATE: On Monday, Sept. 26th, 2011, I received an email from the co-owner Bob, and he acknowledged there was a breakdown in communication amongst staff, regarding the Angie's List Discount that I never received. He told me to call the office and they immediately credited my credit card for the $50 I was due. Bob, thanks for acknowledging the mistake and making good on your promise to process a credit for me!

Technician arrived close to expected time. Introduced himself. Very friendly, cordial, drove a company van with logo. Ceiling fans Replaced both fans as requested. Neither he nor I checked to see if the remote of each would interfere with the other (which I found later it did), even though both had different maker. He had to come out later to change the dip switch settings of one. Later in the evening when my wife went to bed we found he had left the old, dirty fan on our bed. Earlier in the day, at the end of the day, the technician said he left the fan upstairs and do I want him to bring it down. I said no, as I could do that myself. What I did not expect was to find it on my bed. If anything, I would have expected there to be some sort of plastic on the bed underneath it to protect my sheets and such from the dirty fan. Guess not. 3-way switch replaced He replaced a functioning 3-way switch with a new white, quieter one, along with matching outlet and faceplate. Unfortunately I later found out the wiring was wrong as the light worked turned off only from the switch where it was turned on. Regardless if you used the switch on the first or second floor. He had to come out to resolve his wiring mistake. Accordian door added Asked me how I'd install it into the opening as the door was taller, without cutting the door. I gave my opinion. I should have expected him to "measure twice, do it once" for this case. He said it would fit after I gave him what I'd try. Did all that work, only to find out the door was still slightly taller and he still had to cut it. He swept up his dust, mostly, from cutting the drywall. Get 2nd floor bathroom operational (originally optional) I didn't think he'd be able to. He did break the handle trying to do this initially, and had to run out for a new one (although why he went so far to do so, and why it took so long, is a mystery). Did get it working, although sluggishly. But it was working. Rep[lace hardware in 1st floor tub/shower He did remove some of the parts, but was unable to loosen the hardware from the mixer. Said he could at least replace the cartridge to get the leaking stopped. When he was trying to remove the cartridge, he broke part of the mixer itself. He had to turn off the water to the tub/shower. Instead of telling me what he did, he tried to cover it up by saying he couldn't do it, and the mixer itself would have to be replaced because the rest was too difficult to remove. To do this they would need access to the wall in my closet behind the shower. I told him I'd have to clean that closet out some before that could happen. Remove old large satellite dish Most of it removed. Left some brackets that were bolted to the roof. Had "thought" he'd remove those and caulk them. However, he said the roofer had roofed around it, making that most likely impossible without requiring possible re-roof for that area. Provide info on re-aligning rear entry door Didn't provide info. Instead, he repositioned the strike plate to make locking the door easier. Not what I wanted, and figured he probably couldn't do that. So let it be. At least locking it was better and didn't require a crow bar now. Estimate for 1st floor bathroom remodel Since the first floor tub/shower was now non-functional, I indicated I might consider having the bathroom remodeled instead. Technician indicated this business also did that type of work. We discussed what would be done, types of tile, fixtures, etc. He indicated he'd get with his boss to provide a proper estimate, but gave me somewhat of a verbal one. Never heard back. In addition, I found out later (when the office admitted he overcharged me for work not performed) that I was charged for his time in discussing this project proposal. I had tried to contact them after the first return to discuss these additional issues. Some were found (like the bathroom stuff) when I had a licensed plumber come in and try to fix it. It was then that the plumber said he couldn't fix the first floor one because of a broken pipe. All of these things just built up the frustration. I admit my first contact was by e-mail. I wanted to use that to outline each issue I wanted to discuss so we could come to some agreeable resolution. I asked for a refund at that point, but only for the time the technician spent discussing a proposal for the remodel. No response to the e-mail. I later tried to call the owner. He had left for the day. The admin indicated she'd leave him the message, and had forwarded him the email, but would do it again. Again, nothing. I am always open to discussing the issues in an effort to resolve them. I know this probably isn't the norm, or at least I would hope not. And this is my experience only.