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Marzena Cleaning Service

House Cleaning, Window Cleaning, Floor Cleaning and Waxing

About us

10 Employees. No subs. Charges hourly rates. No travel charges. Ecological products.

Business highlights

21 years of trusted experience

Services we offer

House cleaning, oven & refrigerator cleaning, interior window cleaning

Services we don't offer

Exterior window cleaning


Accepted payment methods

Check

Reviews

4.668 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
13%
3
4%
2
1%
1
6%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.7
punctuality
4.5
Showing 51-68 of 68 reviews

Catherine D.
01/2008
5.0
house cleaning
  + -1 more
Marzena's cleaners were fabulous. They cleaned the entire condo in 3 1/2 hours. The place was spotless after they left. They were also able to schedule during the holidays without a great deal of notice! They even did a follow up call to make sure everything had been done to my satisfaction. I will definitely be using them again.
Description of Work: Move in cleaning after extensive remodeling. Cleaned floors, walls, stairwells.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Kedar B.
12/2007
5.0
house cleaning
  + -1 more
I've used this service twice. The first time, 3 women came, the second time, 4 women came. I'm a mess. I don't do well by myself, so this service more than makes up for it. They're very diligent, very quick, and very polite.
Description of Work: They came to clean my 2 bed/2 bath condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

LISA F.
12/2007
5.0
house cleaning
  + -1 more
I was very happy to see three ladies come to our house because I knew that they were not going to take long. It usually takes me four to five hours to clean my place and our house is overall very clean; I just wanted to hire someone else to do it to free up my time and it was worth it.
Description of Work: Three ladies came to clean my three bedroom/two bath condo. One dusted and vacuumed the bedrooms while the other two cleaned the bathrooms. They were all detail oriented and put everything back where it belonged. They even cleaned little things like the bases on our electric toothbrushes and emptied our dustbuster! They washed the floors on their hands and knees, leaving them literally squeeky clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

JENNIFER F.
12/2007
5.0
house cleaning
  + -1 more
Marzena Cleaning Service is bunny approved! Don't laugh. My pet rabbits are very good judges of character. They run away from people they don't like. And they have always been right about service people. Also, bunnies are hard to clean up after. They leave little bits of hay EVERYWHERE. It takes very dedicated cleaners to find and get it all. They did a great job. And also very friendly.
Description of Work: General house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

David F.
11/2007
5.0
house cleaning
  + -1 more
Marzena and her crew arrived right on time. I was running a few minuets late but they were understanding and very nice about it. They immediately got to work and did a fantastic job. All areas of our condo were spotless when they finished. I cannot express my satisfaction enough. I have scheduled them to come bi-weekly going forward.
Description of Work: Thoroughly cleaned my 2 bed/2 bath condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Daniel T.
11/2007
5.0
house cleaning
  + -1 more
Three women came at the precise time they said they would. They cleaned for nearly 3 hours. They did a great job.
Description of Work: Dusted, swept and vacuumed first floor of two story house, clean two bathrooms and a very dirty basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Suky L.
11/2007
5.0
house cleaning
  + -1 more
Three ladies arrived and set to work immediately. They cleaned the windows, floors, appliances, everything and were very pleasant to deal with. They finished in 2.5 hours what would have taken me at least all day.
Description of Work: The cleaned a 3 bed apartment that we were preparing for rental.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Stanley M.
11/2007
5.0
house cleaning
  + -1 more
A friend of mine told me about Marzena Cleaning Service and she was happy about the work they did. So I decided to to try them, since I wasn't satisfied with my current housekeepers. It turned out that the girls who came to clean my house were professionalists. They work fast and they're very detailed. I'm really happy my house has never been as clean as it is now. They cleaned all of my baseboards, they moved everything and cleaned the floors under my couches. They even brought their own supplies and with my previous housekeepers I always had to provide everything. I'm currently scheduled to have this service once a week, and I will recommend to all of my friends.
Description of Work: They cleaned my house (3 bedrooms, 2 1/2 bathrooms).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Jadwiga M.
10/2007
5.0
house cleaning
  + -1 more
I hired Marzena's Cleaning Service almost a year ago and I have been very satisfied every time. She is detailed-oriented, prompt and flexible when I ask her to do something particular. Each time my house looks and smells clean. She provides wonderful service, not to mention a great relief for me.
Description of Work: General housecleaning, including vacuuming, dusting, mopping floors, cleaning moldings, some organizing for my 4 bedroom, 3 bathroom house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

SHEILA D.
09/2007
5.0
house cleaning
  + -1 more
They did a fine job overall. They were thorough, fast and professional.
Description of Work: The cleaning service cleaned my 3 story house. The team of 3 women took a little over 2 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Jenny L.
09/2007
1.0
house cleaning
  + -1 more
I am still shocked at the rudeness!
Description of Work: After reading about Marzena through Angie's List, I gave them a call to set up an estimate. The person who talked to me (not sure if it was Marzena) said that they were too busy to come estimate the work. I asked them what the average cost would be for a 2 bed/2 bath condo and she said to call them when I'm ready. Then she HUNG UP ON ME! The conversation did not last more than 60 seconds. I think their customer service is awful and have never heard of a company that would hang up on new business. It was the rudest gesture and based on how they treat a potential new customer, I would not hire them!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Marzena Cleaning Service
WE DON'T KNOW WHY THIS WOMEN WANTED AN ESTIMATE, IF SHE READ OUR PROFILE IT SAYS THAT WE DO NOT DO ESTIMATES. WE DON'T DO ESTIMATES BECAUSE MOST OF THE TIME IT'S HURTING THE CLIENT BECAUSE IN MANY CASES THE PRICE IS WAY TOO HIGH. WE CHARGE AN HOURLY RATE BECAUSE OUR CLIENTS PREFER THAT AND THEY'RE SATISFIED WITH THAT. ALSO, WE DO NOT HANG UP THE PHONE ON ANYONE. I DON'T REMEMBER THIS CASE BUT MAYBE WE GOT DISCONNECTED AND I THOUGHT THAT SHE ENDED THE CONVERSATION SO I DIDN'T CALL HER BACK.

DEVIN K.
05/2007
3.0
house cleaning
  + -1 more
They did not do all the things, that I had asked. In fact one of the things that I asked, was for them to do the dishes. They cleaned half and put half in the washer dirty (1 had pasta sauce all over it). The floors were mopped, but there were specific places I wanted cleaned, where there were still clumps of dog hair. When I called I was transferred to a woman named Agnes. Agnes set me up with with a woman, who sent 3 women out. I was told it would cost $52 for a cleaning, but when the women came out they told me it was $65. I left to get cash, I was not gone for 40-45 minutes, and they were already gone.
Description of Work: They cleaned inside of my home.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

$65

FRANCESCA F.
04/2007
5.0
house cleaning
  + -1 more
Punctual, reliable, good work, fair price. Would recommend.
Description of Work: Come every 2 week for general housekeeping of 2 bedroom, 2 bath condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

JACKIE & DARREN T.
04/2007
5.0
house cleaning
  + -1 more
They did an excellent job!
Description of Work: They cleaned my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

BONNIE L.
02/2007
5.0
house cleaning
  + -1 more
The service did a wonderful and thorough job. It feels so much better. I would recommend them for any cleaning project. They came early, worked hard, brought their own products, and were very reasonably priced. Excellent, excellent find.
Description of Work: I had drain tile and other construction work in my crawl space and basement, leaving the basement very, very dirty. I needed every surface, box, and item washed thoroughly and/or dusted in the basement including a recreation area, storage area and workout room. This was a grungy job, and not everyone would be so willing to do this work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

ELLEN J.
02/2007
5.0
house cleaning
  + -1 more
Two very pleasant ladies arrived exactly on time and worked steadily for three hours. They did a very good job. I will definitely have them back on a regular basis.
Description of Work: Cleaned a 2,600 square foot condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

ARTHUR F.
01/2007
5.0
house cleaning
  + -1 more
They arrived on time and cleaned where needed without being told. They worked diligently and are attentive to detail. We have used others, but Marenza's service is clearly superior.
Description of Work: We have regular twice a week service for general cleaning of a four level home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

TORI W.
09/2006
5.0
house cleaning
  + -1 more
I am thrilled with Marzena and her staff. I previously had a cleaning person for 4 years at a prior condo, and Marzena puts this other person to shame. I now have Marzena come every 2 weeks, and her work has not declined in the slightest since her initial visit. She and her staff are friendly and extremely efficient. They work fast but not so fast as to compromise quality. They clean things that my other cleaning person would never have touched, such as my toaster oven and laundry room. She also got my kitchen sink spotless, and I thought it was permanently stained when we moved here. They are always on time, and I honestly do not have a single bad thing to say about this company.
Description of Work: We have a 4 story, 3 bedroom plus 2 full bath townhome. Marzena and an assistant arrived and cleaned the entire place in 4 hours. Since the initial visit, they have taken about 3 to 3.5 hours to clean, and the price decreases accordingly. They charge 15 dollars per hour per person cleaning, so 30 dollars per hour when 2 people are cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120
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    • 2
    • 3(current)

Contact information

6120 W Henderson, Chicago, IL 60634


Service hours

Sunday:
6:00 AM - 10:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Window Cleaning,
Floor Cleaning and Waxing

FAQ

Marzena Cleaning Service is currently rated 4.6 overall out of 5.

Sunday: 6:00 AM - 10:00 PM

Monday: 6:00 AM - 10:00 PM

Tuesday: 6:00 AM - 10:00 PM

Wednesday: 6:00 AM - 10:00 PM

Thursday: 6:00 AM - 10:00 PM

Friday: 6:00 AM - 10:00 PM

Saturday: 6:00 AM - 10:00 PM

Marzena Cleaning Service accepts the following forms of payment: Check
No, Marzena Cleaning Service does not offer free project estimates.
No, Marzena Cleaning Service does not offer eco-friendly accreditations.
No, Marzena Cleaning Service does not offer a senior discount.
No, Marzena Cleaning Service does not offer emergency services.
No, Marzena Cleaning Service does not offer warranties.
Marzena Cleaning Service offers the following services: House cleaning, oven & refrigerator cleaning, interior window cleaning
Exterior window cleaning

Contact information

6120 W Henderson, Chicago, IL 60634


Service hours

Sunday:
6:00 AM - 10:00 PM
Monday:
6:00 AM - 10:00 PM
Tuesday:
6:00 AM - 10:00 PM
Wednesday:
6:00 AM - 10:00 PM
Thursday:
6:00 AM - 10:00 PM
Friday:
6:00 AM - 10:00 PM
Saturday:
6:00 AM - 10:00 PM