Gotcha Covered of Chicago

Brian came to my home, measured, and showed us samples of different styles of window coverings. We opted for 2 inch slat wood blinds. There was an upgrade option from Hunter-Douglas we had questions about, which added about 20% to the price and provided a look that was more consistent with shutters. Brian explained to us the differences and actually talked us out of the upgrade, saying the visual difference wasn't worth the upgraded price. Brian is extremely knowledgeable about design as well and provided feedback on what he thought would look best in the space we have. I got a quote from them the same day (11/9). I called a few days later to place my order. They take a 50% deposit at order and the other 50% upon installation. I was given a 4-6 week timeframe for the whole thing. They called in early December at the 4 week mark to let me know my blinds were in and had an available installation appointment that same week. I was instructed previously by Brian to verify my condo association/building didn't have any installation restrictions, which was helpful information to provide the installers. Chris and Kevin showed up exactly on time to install my blinds. They spent about 35 minutes doing the actual installation, and then Chris spent another 10 minutes showing me how to operate my blinds. He also pointed out that even with the extra spacers installed, the blinds do hit my window handles in certain areas and gave me tips on how to avoid scratching the wood blinds. Overall, I was very impressed with the professionalism and the customer service I received. The price was a little high, but we did not discuss cheaper options, and I'm sure we could have compromised and found a less pricey blind had I inquired. I did not mind paying the extra for the Hunter Douglas name and warranty. Gotcha Covered also strongly stands behind that warranty, as they prefer to act as the liaison if you need repairs. My blinds look amazing, and I would happily use GC again.

Pretty good. He was late for the appt. to measure but the rest of the experience was very positive and we are going to go with them for the window treatments

We had a pretty good idea of what we wanted for our Arts & Crafts Style apartment in Hyde PArk--they came up with better & cheaper options. Installation was flawless, on-time, friendly & with good cleanup. I have already recommended them to friends & neighbors.

We reached out to Gotcha Covered and had an in-home consultation, during which we selected hunter douglas binds for all of the windows throughout our new condo. We looked at samples and made a selection of material and color, but when they arrived and were installed, we weren't happy with the headrail/hardware color that HD paired with the material we chose. Brian and the team at Gotcha Covered were awesome -- they worked with hunter douglas to have the headrails and hardware switched out, uninstalling the original blinds and reinstalling them later at no extra charge -- and we're totally thrilled with the result. They went way above and beyond in their customer service, making sure that were happy with the final product, and we would absolutely use them again and recommend them highly. We also had a screen-style hunter douglas blinds installed for the kitchen windows, a really great recommendation by Brian that we wouldn't have come to on our own, and they look fantastic.

They were very helpful, prompt and responsible. It will be some time before we can make final decisions, final dimensions can be taken and prices quoted. Our windows are being repaired. I can certainly respond to you when we are at a future stage.

I met with Gilberto initially to talk about what I needed. He was very helpful showing me various designs in the show room, which has a very good selection. He came to my home to review the area and make suggestions and measure. I then went back and chose a fabric from the showroom. The time frame between picking fabric and installation was reasonable. the installation was flawless. The craftsmanship fabricating the window treatments was excellent. Will use them again.

The results are wonderful. The shutters in the living are perfect for my windows and for my needs for privacy as well as light. All the other products are perfect as well. Gotcha Covered employees from Randy and Gilberto to the installers, Matt and Chris, were all very professional and pleasant to deal with. Randy and Gil made many recommendation and presented many options for each room. I liked the fact that they have a show rooom so I could see the products first hand. I was dealing with 29 windows so this involved a lot of decisions on type of covering, materials, color, etc. The staff was very cooperative and was willing to negotiate on the prices. The installers were very prompt and helpful in their job. There were a couple of issues which arose with the manufacturers of the shutters and the blinds, but Gotcha Covered handled these problems with my interests first and everything turned out better than I could have hoped. I now have a much more beautiful home. I have already recommended them to a family member and an associate.

Randy Detert and Gotcha Covered were a pleasure to work with. In the showroom, Randy was very patient while we considered several options, and suggested possibilities we had not considered. Later, Randy visited our home with several sample books so that we could be sure our final choice worked well with the colors and lighting conditions of each room. Definitely will be first on our list for any future windows treatments.

After 18 yrs. I decided I was overdue to replace the vertical blinds in my loft. After joining Angie's List and reading the reviews for window treatment companies I chose Gotcha Covered. I called and talked with Brian who came to my loft with samples a couple of days later. I realized that I had visited the store last year and talked with Brian, liked him then, and was happy to have seen the positive reviews after joining Angie's List this year. Brian helped me with finding the perfect Hunter Douglas Silhouette Shades to compliment the color of the brick walls and add warmth to the former industrial space. I have 9 large windows and Brian prepared four different estimates using different criteria such as different fabrics and full, partial or no motorization abilities. Brian applied the Angie's List offered discount as well as a matched discount by Gotcha Covered of a Hunter Douglas special offer on mobilization. I went with the full motorization after picking the final shade. Each time I called the store, Gilberto answered all questions and arranged for the installation about three weeks later. He was extremely pleasant to work with at all times. Chris came and installed the shades on time, as arranged, with an assistant, whose name I am sorry to have forgotten. They were great, took down and removed my old blinds, installed the new fabulous shades and cleaned up after, including vacuuming the floors around the windows. Before leaving Chris showed me how to use the remote for the mobilization. I am thoroughly happy with Gotcha Covered and every every person I had dealings with and would not hesitate to recommend them.

All the people at Gotcha Covered were knowledgable, helpful and friendly. They provided excellent advice for making the best decorating choices for the windows/rooms in question as well as for a couple installation details.

They were very good. I am happy with their ideas and products. My daughter ended up hiring them as well. He chose the colors and styles for me even, his ideas were great. Everything looks great.

Excellent. Small delay in getting motorized section, but otherwise the process was very quick, efficient and enjoyable.

Gilberto handled the job -- he was extremely knowledgable, attentive, responsive and great to work with. The finished product was beautiful -- our curtains have never looked or worked better. Would definitely use again. A+

The experience was excellent, overall. I had originally gone into the store to have a couple of replacement shades made. I talked with Brian who convinced me that, while he could order the shades, I might be better served with stronger light-filtering shades. I left without ordering anything that day; but, I soon realized that Brian was right and, several weeks later, ordered shades for ours and our son's place. Brian did an excellent job listening to us and helping us decide on the right window coverings. We needed light-filtering shades and our son needed shades for privacy. Now that the shades have been installed, we couldn't be happier. The shades all fit well and do what they are supposed to do.

Since I had no idea where to look, I turned to Angie's list. From the first phone call, I had a wonderful experience. I spoke to the owner, Randy and we decided I should stop by the showroom to look at options. I was less than 15 minutes away so on a Saturday, I stopped by. I met the designer Gilberto and Randy as well. They looked at photos I had of the windows and made some recommendations. We then set up an appointment for them to come to my home to do measurements and see the space. They were prompt for the appointment and meticulous about the measuring. They also made further recommendations...... even some changes that saved me quite a bit of money. Gilbert made color recommendations and convinced me I should go with sheer draperies in the dining room. The living room would be blinds and the other rooms shades. While excited, I was still a bit nervous because I had no idea what the results would look like. I really wanted to have the work complete before Easter and they assured me it could happen. They were true to their word. Danny, the installer was early for the appointment and got started right away on the blinds. He hung the draperies in the dining room and started on the shades in the kitchen. Gilberto came by to oversee the sheers and told Danny to make some adjustments on the drapery rod. Once changed it looked perfect and Gilberto spent a lot of time making sure they hung just right, which was a challenge in my old Chicago bungalo. He took such pride in making it perfect. So impressive. Once everything was complete, I was absolutely delighted with the results. Their recommendations were right on and my Easter guests were quite impressed. I have never been 100% satisfied from start to finish with any company, until this experience. Everyone was so nice and seemed to really love what they do. So refreshing. No one ever seemed rushed. I only wish I had more windows so I could use their services again.

Very detail oriented and very helpful.

We sat with samples and then they came for measurements. They wanted to understand what I wanted and then they discussed what would go well in the rooms. One person came to fit the drapes. Wonderful experience.

My experience with Gotcha covered went well start to finish. I visited the store a while ago to see what they offered and narrowed down to 2 choices, honey combs or Pirouettes. Brian came out to measure the windows and brought samples of what the final product would look like. He was on time, patient, polite, helpful and never tried to upsell me on anything. He was very careful with his measurements (he double/triple checked his work) and the blinds were "made" according to the time frame he quoted. The staff (Danny?) who came out to install my blinds was just as diligent, he made sure he took his shoes off, cleaned up the windows and showed me how everything worked. The blinds look absolutely gorgeous and i couldn't have been happier.

Their quality is very good. They were very good in advising for the type of blinds to buy and were very helpful in taking advantage of manufacturers discounts. Their installation was very good as well. The blinds fit very close to the windows, yet without rubbing against them.

rBrian was so helpful and patient with me in my lengthy selection process. He came out twice to measure, was really thorough in making sure the type of window treatment would work with the size windows I have. Really helpful from product selection, to patterns to installation. I would definitely recommend Gotcha Covered and would go back to them for future window treatments!!

They were punctual, professional, honest & personable. Not pushy at all. We price was fair but also shared with us a rebate promotion which other companies didn't allude to. This saved us $200! We have some additional needs & will be going back!

It went fantastic. Multiple visitors are potentially going to hire them based on our experience.

Danny came to the house as promised, removed the broken shade and put up a temporary paper shade for privacy. The repaired shade came back in about a week or so. The charge was as follows: $75 trip charge $45 repair - which he told me is sent out to a separate shop. I felt the $75 trip charge was a little high, but I cannot take down and re-install these things, since I've never done it. The $45 repair was certainly reasonable. All in all, not unfair, but still a "B" rather than "A" on Price. Everyone at the company is pleasant and careful of your property when in the home. Definitely recommend.

The sales rep was extremely courteous and called when he was going to be like 2 minutes late. He measured and helped me select what I needed. When the window treatments were delivered to the warehouse, they called to schedule an appointment. The installer came right on time, and was very fast. He reviewed a few "dos and don'ts" with me. He also remove another blind that was in need of having the drawstring repaired. They expect to have that reinstalled within 5-7 days. It was a very pleasant, pain free experience and I would definitely use them again.

Gilbert was very prompt in contacting me following my Angie's List inquiry and we set up an appointment for me to go to the store. He was very helpful.