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Gotcha Covered of Chicago

Window Treatments, Windows, Window Tinting,

About us

Since 2003, City Window Fashions/Gotcha Covered has been serving the Chicagoland area with with fashion forward design and innovative solutions for window treatment needs. Hunter Douglas Gallery with 5 Employees. Cost is determined by the job. No travel charges. Service fee may apply. May contact through email. Additional DBA - City Window Fashions, Inc. Additional phone (773) 784-0139. Award winning. Independently owned & operated.

Business highlights

21 years of trusted experience

Services we offer

Custom window treatments, shades, blinds, shutters, drapery, window tinting, custom bedding & accessories.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.9143 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
92%
4
2%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
5.0
Showing 126-143 of 143 reviews

Richard C.
04/2016
5.0
window treatments
  + -1 more
unknown
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LINDA S.
01/2016
5.0
window treatments
  + -1 more
unknown
Description of Work: The company installed these blinds years ago. (The approximate cost I listed was for the original installation.) When a cord broke, I thought I would need to buy new ones. However, they repaired it at no cost. I was especially pleased I did not have to buy new blinds because I plan to have my kitchen/dinette remodeled and would rather make a purchase when I have plans for the area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

gladys T.
11/2015
5.0
window treatments
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Marietta M.
08/2015
5.0
window treatments
  + -1 more
unknown
Description of Work: Installed new shades and made excellent recommendations for an additional door shade

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Nancy P.
08/2015
5.0
replacement windows, window treatments
  + 0 more
unknown
Description of Work: Came to house to measure window. Made suggestions on installations. Shade will bee delivered in 3 to 4 weeks. Everything went well so far, Shade has not been delivered or installed yet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

James J.
04/2015
5.0
window treatments
  + -1 more
unknown
Description of Work: Restrung a large Hunter blind in my kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

BETH P.
02/2015
5.0
window treatments
  + -1 more
unknown
Description of Work: New blinds in two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Terese B.
02/2015
5.0
window treatments
  + -1 more
unknown
Description of Work: They were very helpful picking out new blinds and installation went very smoothly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Annmarie G.
01/2015
5.0
replacement windows, window treatments
  + 0 more
unknown
Description of Work: We purchased window coverings for 3 windows and had maintenance to 7 windows. Very attentive service. We are very satisfied and would invite back for additional work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2

William Z.
01/2015
5.0
window treatments
  + -1 more
Fine
Description of Work: Installed 5 different window treatments.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Suleyman O.
07/2014
3.0
window treatments
  + -1 more
unknown
Description of Work: Extremely competent. Very kind salesperson. However price was execessive and did not follow-up with any other suggestion Very busy. Could not meet deadline and could not commit to any deadline.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0


Response from Gotcha Covered of Chicago
(member name), I am sorry you were not happy with certain aspects of your experience with us. Our mission each and every day is to make sure our customers have a positive experience with us. There are several aspects that are out of our control when it comes to custom window treatments, especially drapery. This would include fabric availability, flaw free fabric, dye lots, etc.... Because of this, it is impossible for us to realistically promise a finished product within the short time frame you had requested. We believe it is best not to over promise or mislead anyone on expectations, even if it means missing out on an additional opportunity for economic gain. We have worked incredibly hard to build a very high level of customer satisfaction, which is evidenced by our Super Service Awards we have achieved for the past 8 years. This is based upon all 6 criteria we are rated on by our customers. I will let our track record speak for itself on all those areas, including price.

Gerard S.
06/2014
5.0
window treatments
  + -1 more
unknown
Description of Work: They facilitated repair of a window shade that was purchased elsewhere by a third party. We expected to have to pay for a new one, but they quickly determined from the serial number when the shade was originally purchased and that it was still under warranty. We only had to pay for the shipping to/from the store to the manufacturer. Both of the individuals that we worked with were very friendly and helpful. Definitely would use them for future window shade needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Waldo H.
01/2013
5.0
replacement windows, window treatments
  + 0 more
great
Description of Work: Had H-D blinds installed in 7 large windows. Very good estimate, friendly and responsible staff. Very satisfied overall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Sandy D.
11/2009
5.0
window treatments
  + -1 more
On time, fair price.
Description of Work: Custom shutter in master bed and bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,624.44

KELLEY W.
04/2006
5.0
window treatments
  + -1 more
I just cannot say enough about this company. Randy is fantastic. We are new homeowners, and had no idea what to look for in blinds. We were also moving into a newly constructed condo. Randy came out for an initial consultation on a Saturday (a few hours before he was leaving on a cruise!) because that's what worked in my schedule. He was incredibly knowledgeable, but not pushy. I felt instantly at ease with him; as he is honest, he wasn't trying to push the top of the line where we didn't need it. Once we closed on the condo, he came back out to remeasure everything to make sure there were no changes. He had the blinds as promised in 3 weeks or less, and his installers were on time and did a great job! The blinds and shades look beautiful. I HIGHLY recommend this company.
Description of Work: Gotcha Covered installed blinds in the living room, family room, office, dining room and 2 bedrooms of our new home. They installed both wood blinds and shades.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

STACEY A.
12/2005
5.0
window treatments
  + -1 more
Randy (owner/operator) was extremely professional. We had some difficulty in getting all of the blinds installed. Apparently, the shipment was short. Installers were prompt and professional. Overall had a very good experience and would highly recommend.
Description of Work: Installation of wood blinds (9 total windows).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

MICHAEL K.
11/2005
5.0
window treatments
  + -1 more
RANDY, THE OWNER OF THE LOCAL GOTCHA COVERED FRANCHISE, CAME TO DO THE MEASUREMENTS HIMSELF AND ALSO MADE SOME EXCELLENT SUGGESTIONS OF COLORS FOR BLINDS BASED ON OUR PAINT CHOICES. THE BLINDS WERE READY IN UNDER TWO WEEKS. THE INSTALLATION CREW WAS QUICK AND CLEAN AND VERY POLITE. THEY COMPLETED THE FULL INSTALLATION OF OUR BLINDS IN ABOUT AN HOUR. WHEN A SLIGHT PROBLEM WAS DISCOVERED WITH ONE BLIND A FEW WEEKS LATER, THEY WERE QUICK TO COME BACK AND FIX THE PROBLEM AT NO CHARGE. THE LEVEL OF SERVICE WAS CONSISTENTLY EXCELLENT. THE PRICES WERE ONLY SLIGHTLY HIGHER THAN SOME OTHER ESTIMATES, BUT THE HIGH-QUALITY SERVICE MORE THAN MADE UP FOR THE DIFFERENCE.
Description of Work: GOTCHA COVERED BLINDS INSTALLED HUNTER DOUGLAS HONEYCOMB SHADES ON 17 WINDOWS IN OUR HOME, INCLUDING 2 LARGE PICTURE WINDOWS. SOME WERE BLACKOUT SHADES OR DOUBLE HONEYCOMBS FOR ADDED INSULATION, AND ALL HAD THE TOP-DOWN / BOTTOM-UP FEATURE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Contact information


Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Window Treatments,
Windows,
Window Tinting,
Windows - Safety & Security Film

FAQ

Gotcha Covered of Chicago is currently rated 4.9 overall out of 5.

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 6:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 5:00 PM

Gotcha Covered of Chicago accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Gotcha Covered of Chicago offers free project estimates.
No, Gotcha Covered of Chicago does not offer eco-friendly accreditations.
No, Gotcha Covered of Chicago does not offer a senior discount.
No, Gotcha Covered of Chicago does not offer emergency services.
Yes, Gotcha Covered of Chicago offers warranties.
Gotcha Covered of Chicago offers the following services: Custom window treatments, shades, blinds, shutters, drapery, window tinting, custom bedding & accessories.

Contact information


Service hours

Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 6:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 5:00 PM