Four Seasons Heating & Air Conditioning

It went great, in about 5 mins. he found the problem told me about it fixed it and clean and check ed out the furnace and found I needed a new filter for the humidifier. The thermostat just needed batteries.

Very good. Technician was very professional, knowledgeable, and informative.

After searching for reputable companies 9 years ago we chose Four Seasons to replace our Furnace & A/C unit at the same time. Both were working fine, but were 22 years old & we thought it best to replace them both with High Efficiency models that would be more environmentally friendly & more efficient for our home. We chose Lennox units that were high efficiency rated & had an excellent reputation for quality HVAC systems. Four Seasons was not the least expensive proposal we got, but went with them due to the excellent reviews & ratings they had. From the start we had ongoing issues & problems with the installation. During the first year we had numerous call back trips by many different technicians. During the process they shorted out our Whole House Humidifier System as well. It had been replaced only a year prior so naturally I was quiet upset. When I called to complain about the damaged system I was given a great runaround. However, after several calls the unit was replaced at no charge. Unfortunately, it did not work & again several call backs with other techs trying to fix it. Ultimately it worked & we were annoyed, but satisfied. We had many Tune Ups & Maintenance done on both the A/C & Furnace. When the A/C stopped working several years ago, we called for service & were told that there was no warranty because we did not have an A/C Tune Up done that year!! I fought with Customer Service & Supervisors about this but they stood their ground. ONLY after I posted a negative Angie's List review did they agree to split the charges for repair to the A/C. My confidence in Four Seasons really became tested as the interactions with them continued. Discussion with neighbors revealed some negative experiences with them, so we decided to investigate other local HVAC companies. This fall we decided to try another company for the Pre Winter furnace Tune Up. Upon inspection, the Tech showed us pictures of a totally rusted out Heat Exchanger on our 9-year-old furnace. Since that is only about half the expected life expectancy for the unit, we were obviously quite upset. The Tech showed us that Four Seasons improperly installed the exterior intake & exhaust system outside the house. All of our neighbors had the PVC pipes for exhaust facing downward with a pipe elbow. Our system was installed straight with no elbow directing exhaust away. Instead, the exhaust filled with Humidifier loaded air was getting sucked directly back into the Intake pipe! Thus all the moist humid air was being sucked back into our furnace & totally rusted out the heat exchanger!! There were a minimum of 8 different Four Seasons techs at our home over the time period & not one of them noted the problem or fixed it. I can understand a small company with one tech not noticing but we had a minimum of 12 different callbacks & service calls & Tune Ups by different techs & not one addressed the faulty installation& problems it would cause us. In fact, the tech that showed us the problem Red Tagged our unit & shut the furnace down for fear we would have Carbon Monoxide Poisoning due to the faulty heat exchanger. They were not a Lennox dealer so I called Lennox directly was told the Heat Exchanger would be under warranty IF it were properly installed. However, the heat exchanger was obsolete so we would need a new furnace. Again we were upset & felt TAKEN ADVANTAGE OF by Four Seasons. Lennox gave me names of local Authorized Dealers to contact. We did & another company was shocked seeing the Four Seasons Installation & the premature rust out it caused. When we explained how many different Four Seasons had come to our home during the 9 years…they were utterly appalled that not one saw or reported the faulty installation to us. To make problems worse, they found faulty wiring & the PVC pipes never had PVC cement, which is proper to connect one pipe to another. Instead, they were only caulked together…another area for Carbon Monoxide to escape or re-circulate. We ultimately had our furnace replaced with a new high efficiency Lennox unit. However we had to pay $2,375.00 to have it replaced. Considering the fault was 100% verified by 2 independent HVAC contractor companies, we feel Four Seasons should be responsible for the cost of the replacement. Sadly, they have refused any accountability and have washed their hands of the matter. We want everyone to know what this company is really like and does not stand behind its products, its people, its installations and most important its customers. Don’t get burned like we did.

Four Seasons is a great company. They replaced an old furnace and installed central air which we didn’t have. Have always been scheduled within a week. The technicians that I’ve dealt with have always been very professional and personable. I would highly recommend them to family and friends.

It went well with the cleaning and the Technician also found a bad part (Capacitor) that was failing. He showed me on his meter that it was not performing as it should and suggested that I could change it if I wanted at this time but no pressure. I decided to get a new part as to not incur another service charge down the road when it did fail. The Technician was very helpful in explaining every step of his testing and was very professional.

Good and faithful service, as always! Added on an extra humidity filter & cleaning, but at a reasonable price $29

Excellent service. The technician arrived on time and was efficient and thorough. He recommend some other services but didn’t push them or pressure me to agree to them.

Saved me 500 dollars found a.blockage

My 15 year old furnace was on its last leg and I had the service technician out on Wednesday and it was decided that I would need a new furnace and they came out and installed it on Friday. I could have had it done the next day but I couldn't get off of work. They arrived when they said they would and left my condo looking like it did before they arrived.

As usual, very thorough and helpful.

called in advance, arrived on time, polite, professional, answered all questions, explained everything in details. Excellent Customer Service and Service itself. Looks like they do care about the customers - what can't say about the majority of businesses these days

They are the Cadillac of HVAC companies! Their customer service is simply the best! Better then all the rest!

Very well the service tech was very nice and professional and helped guide me to the right unit for our home. The installation went very good the two that did the job were great guys and explained everything that they did and cleaned up afterwards. I would hire them again most definitely.

First of all, kudos to your company coming out on a Saturday night within 2 hours when I called with my furnace issue. Your technician was very nice and explained what he had completed when he fixed my furnace. I knew it wasn’t going to be a long-term fix and I asked your customer service team to make sure the technician could offer a quote on a new unit. Although it was higher than expected (was quoted about ½ the cost from an independent HVAC company, I am sure that the cost would have been more than quoted once the job was started. Your installers were wonderful. I had Jermaine and David. David is learning the business, however, Jermaine….he is the best to train with from what I saw. Jermaine was very thorough with the install, checking every aspect of the install. Wonderful service. Keep up the good work. I will highly recommend Four Seasons to anyone who is looking for a professional reputable company with fabulous customer service and technicians.

It went very good. They were very professional, and always respectful of our house.

Brand new heater not working after their tune up service

My service technician showed up during the allotted time period, diagnosed the problem and ordered the part. An hour later the new part was delivered to my home. Later that day another technician replaced the broken motor and then cleaned and serviced our other furnace.

Good. Paid for a replacement part that should be under warranty. The Furnace is only 5 yrs old.

Technician was thorough and informative in process

Lionel performed services efficiently and professionally. He was punctual and extremely courteous.

It turned out that I needed rodding service and new pipes.Technician replaced the pipes.Run the test couple times and everything works perfectly.

Wonderful they always do a great job

Jeff was on time, very professional, neat,and gave a very good explanation of what he was doing and what should be done going forward to maintain my furnace.

We had a guarantee for service done previously and a no break down guarantee after we got the yearly tune up. The service person came and told us we needed a $940 repair. We decided to get a second opinion, though we needed to survive 15 hours of no heat in 16 degree weather. The thermo coupler that was guaranteed by Four Seasons needed to be replaced and cost $176! Was the technician incompetent or does this company promote fraud? It took many calls to have the money refunded, but it finally was done. Stay away from Four Seasons!

Excellent. Kris is a very fine, hard working person and I’m thrilled with his service!