Four Seasons Heating & Air Conditioning

Tech arrived on time and ready to go. He explained the issue he found with our old furnace and went over options clearly and professionally, and was generally delightful.

Very professional and polite. Put shoe coverings on even though I said he didn't need to. On time, knowledgable and honest.

Four Seasons replaced a 27 year old heating and air conditioning system in a second floor closet in our home that appeared to have been installed before the closet was built around it. They were able to remove the old system, install a completely new system including humidifier that no one else said could be done. They were prompt in their arrival, professional in their approach, they were clean and respectful of our home. I could not be happier with the system they recommended, with the installers, or the completed installation.

Helpful and friendly good service

Four Seasons responded quickly to our call and we were very satisfied.

Fast response, completed the work quickly

Four seasons diagnosed my heating and a/c problems and recommended replacing my very old units. They began the installation on the same day. They worked nonstop to get the installation complete, so I would have heat that day. At 11:30 that night Jesus and Jose were done. Herberth came the next morning to set up the humidifier and test the A/C. The work area was left spotless. They explained everything to me. Their work is perfect.

Technician was great. Very nice. Fixed the problem very quickly.

It went great the service man was very knowledgeable

The technician that serviced my boiler was Aiman. He was very professional, thorough and informative.

I hired Four Seasons to come out and clean the air ducts in my house. The technician (Alex) that came was very nice and knowledgeable and guided me through each process of the work being performed. In my small house it took around 3 hours to complete. I was very happy with the results and it's been 4 days since I had them cleaned and I'm not seeing any dust where I used to see it accumulate. They also cleaned the dryer vent in addition to the air ducts. I would definitely recommend them.

I SO APPRECIATED THE SERVICE I RECEIVED.

Everything went fine. No problems. Tech was on time, neat appearance and professional. He used a camera to check out the small tubes and burned on furnace, vacuumed it out and changed my filter

The employees were great On time and very conscience. Wore there boots and left everything in place like there weren't even there.. Good job.

I will never use 4 Seasons again (and I’ve used them for a lot before this).. They’ve broken my trust, my wallet, and showed their true colors. How a customer is treated when a company makes a mistake is a BIG DEAL--they treated me like garbage and charged me $1877 for work that was done wrong, did not fix the problem, and was unnecessary. I chose 4 Seasons knowing they would charge top dollar and provide a 5 star experience and (hopefully) right any wrongs that were done along the way. This did not happen. Here’s what happened: The problem: water was leaking from the toilet onto the ceiling of the floor below. On 7/26/23 Luis V. (FSHAC) came to our home and diagnosed our problem as a faulty wax ring and suggested an optional toilet replacement. Water was coming from the toilet through the floor, and onto the ceiling of the residents below. (Foreshadowing--this was correct) On 7/27/23 two technicians (FSHAC) came to do the replacement, and upon flushing, water still came through, a lot of it. The technicians said it was because the flange was old and needed to be replaced by a lead pouring professional. (Foreshadowing---this toilet was installed improperly) On 7/28/23 Darius (FSHAC) came to our home to pour the lead flange. Upon completion of his work, Darius claimed the subfloor was the problem as it was still massively flushing water through the floor. (Foreshadowing--the lead pour was not the issue, neither was the subfloor) On 8/24/23 Chuck (private contractor, see invoice) fixed the problem in 10 minutes by correctly installing the toilet with a wax ring. So, we asked for a full refund. 4 Seasons has drug this out for over four weeks now. They offered me a $200 credit toward future work, then $300 cash, then $400 cash as their final offer. I asked, “What is the $400 supposed to be fixing? Because the services weren’t correctly performed, your technicians did the work wrong and charged me for work that was completely unnecessary.” They said, “Well, we would have liked to have come out and fixed it ourselves.” I responded, “That wasn’t possible given that your technician diagnosed this as a problem with the subfloor and said we needed to find a contractor that did woodworking.” There was a brief moment where I thought about accepting the $400--they said it was contingent upon me signing a release--a release stating I would remove all public reviews within 24 hours. Hold on, is this HUSH MONEY NOW!? I’d expect a lot more for that. So, again, I ask, how is $400 fixing anything? It isn’t. For a company that brags about being BBB approved, insured, trained, and everything else, I don’t see how this is acceptable treatment. Fix your wrong. Train your technicians better. Accept that you made a colossal mistake and own up to it so we can move forward. 9/27--They said “We can’t promise anything. I’ll let my managers know you’re still not happy. $400 with a signed release is our final offer at this time.” Dear Four Seasons, Once again, we kindly request a refund in the amount of $1877 as the services provided by Four Seasons Heating and Cooling were not completed. Please see the attached invoice and professional statement by Chuck, the contractor that ultimately got the job done correctly.

Great company, which can be a surprise when it's a big one with lots of advertising. WIth coupons they are well within reason and the technicians are always professional and do not try to 'push' services on you.

Service tech was courteous and explained everything he was doing as he went along.

The people at Four Seasons are always so helpful and knowledgeable. The keep the lines of communication open. The technician arrives on time. He performs his work quickly and accurately while being friendly and respectful. I feel that he made appropriate recommendations and we will proceed with his advice. I would highly recommend them.

Everything was done the way your technician explained it, he was presentable and courteous and cleaned up after himself , would recommend anybody to get it done, next is my furnace maintenance.

We were very happy with the services provided by Four Seasons. They do their best to accommodate my schedule, keep me update with the time they will be coming and are very professional when they come in to do the service.

Just had a humidifier installed onto my furnace and work was completed safely, cleanly and efficiently.

I have been a Four Seasons customer for about 20 years, and normally I have been very pleased with their performance and responsiveness. This last encounter has been a disaster from the start as described below. I am happy to say however, that Four Seasons Customer Service reached out to me to rectify the issue, which was satisfactorily enough for me to revise my rating. My AC issue was mis-diagnosed resulting in unnecessarily having to endure 90 plus degree temperatures for four days. Mind you, this occurred 5 weeks after my tune up. I was told the compressor needed replacement, then my appointment to install a new one was cancelled because the parts were not in and nobody notified me. The first person I spoke to about the missed appointment gave me an attitude and no resolution. Second diagnosis by two technicians was the coil had a leak. Another day of 90 degree waiting and had the coil replaced by a third technician. I am still not sure that my AC has been fixed however because after three hours of running the unit it did not feel like it was blowing cold air as it used to. Hard to tell as the temperatures have been too low to use the AC. Hopefully we will have a warm spell so I can know for sure and I will change my review to recommend.

The pro did a good job, outside of being late.

Maintenance individual was vey knowledgeable and explained things thoroughly.

They were early, efficient and explained everything thoroughly to make sure I understood everything!! We would recommend and use them again!!