Four Seasons Heating & Air Conditioning

Description of Work: Service person was professional and thorough in troubleshooting our heating issue. he efficiently and systematically determined where the issue was and took our obersavtions into account. In the end, the service man figured out the problem came from our thermostat, not the furnace and replaced the thermostat right away. Thanks again!

Description of Work: Great price and excellent service. I would recomend 4 seasons to anyone needing a furnace or air conditioner. We needed both and the service was excellent.

Description of Work: I previously had my HVAC system installed by four seasons. Had their technician to our home today to do our annual fall tune-up to our furnace. Showed up on time, even called when in route. The technician took his time to thoroughly clean our furnace and even gave me future tips on how to keep it clean down the road and prolong its life. I had made mention that our humidifier seemed to not be working correctly and the technician also cleaned that for us. Sure enough, the inside was caked in mold and mildue. I have referred many of our co-workers and friends to Four Seasons who have all had great experiences as well. I feel I got a great deal, the technician spent over an hour cleaning our equipment. Money well spent, will use again.

Description of Work: The service person showed up on time...I was fully educated on all the possible problems...Upon selecting what to do next...I received same day service and continued to have all my questions answered. The techs were happy to teach me about everything they were doing to protect myself from future troubleshooting issues. I highly recommend this company. Best customer and tech service i've experienced in a long time. I had a new A/C and furnace installed - 8 hour project - same day as service call

Description of Work: The technician that came out was wonderful - he apologized for being late - but the company had already called prior to the end of our window time - I had my ac unit cleaned and ready for summer - he also checked the furnace and humidifier - I signed up for the maintenance program too - price was fair for all that I had done - I also scheduled to have my air ducts cleaned this month too - I will definitely recommend them and keep using them.

Description of Work: I called a technician as my air conditioner had stopped working. The technician, named Rick, came in, went right to the warranty papers, and said, you're out of warranty. I pointed to the box on top of the contract which says "Four Seasons NO LEMON GUARANTEE: If your central air compressor fails in the first 6 years Four Seasons will replace the entire unit for NO CHARGE." This extension of the manufacter's warranty had been circled at the time we bought the air conditoner. "I don't know why they circle that," he said. "We don't do that." He examined the entire AC and told me it was indeed the compressor, and pointed to a section on the back of the warranty/receipt, which says equipment must be cleaned, oiled and checked every year, by "any licensed dealer" and you must have the receipt, or the guarantee is void. I did not have all the receipts, but he took issue with those I had. He said the serviceman had written that he added freon. You are never supposed to add freon, he told me, you never ever add freon to an air conditioning unit. In order to do that, you would have to break into a closed system and then you would cause it to leak. If my compressor was not working, it was because the other technician had broken it. Not only, he said, would he have to have receipts, but the details of what had been done would have to be spelled out, otherwise he would consider that he could not know what had been done and the AC unit had not been properly maintained. RATHER THAN replace the entire unit FREE, he would be glad to sell me a new one. New ones would generally cost $3900, but he would give me $600 back if I had it installed in the next two days. Not only that, he would give me a 10-year warranty, provided only four seasons technicians serviced the AC unit. I pointed out the Four Seasons ad in Angie's magazine, listing a much lower price for the same brand of AC unit, and he said I didn't qualify for that price (the price he quoted to me was $1,000 higher than the ad in Angie's List) So, in my view, 1) he refused to honor the guarantee we paid for. 2) His story about the freon was untrue. 3) The original warranty and guarantee sheet does not say that the NO LEMON guarantee will only be honored if Four Seasons technicians, solely, have maintained the unit, nor that the receipt has to be written in a certain way to be acceptable; these are conditions he added on the spot. 4) The machine he installed failed after 5 years of service, why would I buy another one from him? 5) If he failed to honor his company's guarantee once, why would I think he would honor his guarantees or warranties for a new machine? 6) If his company has an ad in Angie's List offering a certain price, then a member of Angie's List should be eligible for that price. Otherwise, they should lose the privilege of running their ads in Angie's List. Not a single redeeming feature in the company or in their representative.

Description of Work: I purchased the Big Deal. Fall Furnace tune-up.

Description of Work: I could not get a humidifier quote over the phone and I thought the $129.95 for a seasonal Furnace cleaning was a little high.

Description of Work: I purchased a coupon for a furnace cleaning. They found three cracks in the furnace that required that the furnace be replaced. The remainder of the cleaning was not performed. They offered to credit me for the amount I paid for the cleaning if I purchased the furnace from them. I purchased it from another Angies's List member.

Description of Work: We had a furnace and air conditioner and uv filter system installed. They arrived when they said they would and spent 14 hours installing. they replaced everything and went over the new thermostat filter system and settings. The installers were excellent and cleaned up after themselves and hauled away old furnace and all teh garbage. I would recommend them, even though they were a little pricey when you balance that out with the service plan it is reassuring knowing there is a guarantee and protection.

Description of Work: ducts cleaned

Description of Work: Scheduled a visit to replace my furnace on September 30. Said they would arrive between 2-4. Jason did call at 2:14 but I didn't hear the call. At 3:15 I called to find out when they would arrive. The call ceneter said he had already been here. I told them I have been home since 2:00. When pressing the issue, the sales manager told me Jason knocked on the door. When pressing the issue more, they said that they spoke to the guys painting my house who told them I wasn't home. Finally, I was told that "no" I didn't knock on the front door nor did I ring the bell, I left a card at the SIDE door. Eventually they offered to come back tomorrow or Saturday...no thanks, I already took off work early to be home in a house with no heat so I could keep my commitment. How do people usually like it when they take off work to meet a service person who does not show up? I will never call 4 seasons again.

Description of Work: Service Rep was on time. Completed the work efficeintly. Showed me how to remove the A/C filters to clean them and how to replace them. Was professional and knew what he was doing.

Description of Work: They came and did system clean for heater, a/c and all the duct work for our 4 units in the association. At first I thought the quotes where interesting in the variety of techniques. The lowest quote was basically taking a huge vacuum and pumping the stuff out with cheap rods. Four Seasons used these telescoping rods that get to everything. It worked out great and the price was fair for how thouroughly the systems were cleaned. Mike the technician also took the time to show me how the furnace and humidifier work and things that need to be replaced (mainly filters).The service was phenominal, on time and on budget.

Description of Work: They put in a furnace. Their estimate was correct, and they did it in a timely manner. I'm very satisfied.

Description of Work: Arron came in and fixed my AC. Did great job and explained what he was doing as he moved along.

Description of Work: Installed new air conditioning unit. Condenser had to be carried up through our four level unit to he roof. Work was done vey professionally.

Description of Work: We had a minor furnace emergency, I called at 6 am, they were within two hours.

Description of Work: Serviceman Dan Swan was very professional, courteous and efficient.

Description of Work: I confirmed an appointment to have my heating unit checked for the winter. I had to wait 2 weeks for an appointment but was willing to wait. The day of the appointment I received an abrupt voicemail message canceling my appointment - just an hour earlier than the set time. They did not even apologize, just stated that they had to take emergencies before me and that was it. I understand that things happen, but I felt it was handled without apology and without appreciation for the business. Needless to say, I have scheduled with another company that is coming out in 1 day notice.

Description of Work: Called for estimate.

Description of Work: Replaced heating and A/C equipment.

Description of Work: Annual service check.

Description of Work: They installed an A/C system.

Description of Work: We had some problems with the amount of air that our forced air system was producing. They were able to fix this.