Four Seasons Heating & Air Conditioning

We hired Four Seasons for a watermain replacement project on November 21, 2023, and it is still ongoing as of February 28, 2024. Communications were inconsistent and their estimator said things that conflicted with later communications from their back office. After the water main was installed, they asked us to pay ~14% more than their estimate and failed to provide any invoice or detail regarding the difference. They promised to return promptly to complete the restoration and grading work on our yard and let us know whether the city would cover our sidewalk repairs, but did not; we waited weeks then reached out to them to get it scheduled. When we reached out, they accused us of not paying our bill - we had to forward them the canceled check to prove the same. They did eventually come back and grade our yard/repair the sidewalk, but it has been over a week and there are still concrete forms and cones in our yard with no indication of if/when they may return.

Eric is an extremely exceptional professional Service Tech. Eric is an excellent communicator, I felt thoroughly informed. Eric is extraordinarily knowledgeable, thoughtful and was very clean. Eric did a remarkable job. THANK YOU

I felt comfortable with the 24/7 round the clock service. I could talk with a real person like Janeen and not a robot. As a senior I was very pleased with Janeen’s patience, professionalism and assurance that my computer thermostat problem would be solved. The next morning Francisco arrived fixed my thermostat, plus maintenance free service on my furnace! Laura B.

Very professional and empathetic to my needs

Great service, knowledgeable, technician. was very satisfied with the visit.

Went Great. New furnace installation Technicans where on time, explained everything so I could understand, and did everything as needed and more. Would highly recommend!

Excellent service for duct cleaning, furnace & air conditioner installation.. Right from sales with the right level of expertise and advice, to the installation and transparency of the process, I was very impressed. Highly recommend.

Great team of people and very professional work of installation of AC and Smart thermostat . They answer all your dumb and smart questions .

everything went very well, No complaints. The serviceman was very polite and professional

We hired four seasons to install a humidifier, they were efficient and got the job done right the first time

Everything was done in a reasonable time and was very pleased with the results.

Service was great, technicians were great!

We had a 50-60 yr old furnace that needed to be replaced. Four Seasons took on the beastly job and gave us a modern upgrade. The installers were professional and skilled, they explained everything they were going to do and reviewed all the work that was done. The new furnace is smaller, cleaner, and all around better at moving heat through the house. Couldn’t be happier with the service and the results!

Tech was on time, clean, polite, and professional. Took time to explain issues and make sure I was satisfied with service.

Excellent Service. Knowledgable technicians. Highly recommend.

From start to finish it was the best experience I’ve had with any heating and cooling company to date. Peter Finch is an amazing sales person with no pressure tactics and gave me everything I needed above and beyond my expectations. Francisco and Adam, the installers, are the best in the business, and I couldn’t have asked for a better team to install my new equipment. I do not think I would’ve been satisfied if other installers were here doing the job.

I have two furnaces in my home - one that heats the upstairs and a bigger one that heats the lower level. I only wanted the upstairs furnace cleaned and the downstairs furnace to be looked at because it was being wonky. I called Four Seasons Heating and Cooling and scheduled an appointment shortly before Thanksgiving. When the technician arrived, I showed him the lay of the land, told him the issues, and left him downstairs to look over the furnace (big mistake.) When he was done with his analysis he gave me this long spiel and showed me things that were wrong and that he could "pass" the furnace but "just barely." Whatever he did, and I didn't ask, the furnace was working. He didn't tell me about any parts that needed to be replaced, so I figured that it would just be added to the service fee. (The kicker to this is at the end of the story.) We then launched into a discussion about the furnace and its age and that at some point I probably would need to get a new furnace and if I did I would just get both upstairs and downstairs replaced to save on labor costs. We also discussed costs of new furnaces etc., just so I could get an idea of what to expect when the time came in the future. And funny enough while we were having a discussion about the furnace, the sales guy called to see how everything was going. It did raise a little bit of a warning bell in my mind, but by that point, the hook was already in, and the technician told me that the sales department just likes to check up on service calls as part of their customer service program. When he went upstairs to "clean" my furnace, he took the whole thing apart - the furnace's guts were all over the hallway, in other words. And by that time, I already stupidly trusted the guy. When he was done with his analysis of the upstairs furnace, he told me I needed to have some parts replaced and it was going to cost a little over $700. Now, mind you, I only wanted it cleaned but his super extra detailed inspection revealed that all these things needed to be replaced. So, instead of spending $700, and because I figured I was going to have to get the downstairs furnace replaced anyway, I thought we should just get two new furnaces. I'm not going to get into the disaster of the financing and it doesn't matter if we couldn't get approved for the financing "they" wanted. In fact, it's a blessing that we didn't. At some point while the technician was still here, the downstairs furnace kicked off but it never kicked back on after the guy left. But he did go back downstairs to gather up his things before he left after the quick financing didn't go through while he was still here (that's another story for another day - the point of this is he went back downstairs.) As it turns out, we didn't need two new furnaces at $10,985 (upstairs) and $13,535 (downstairs) with some discounts that brought the total price down to $22,530. Several weeks later, I called another company and told them I needed the downstairs furnace looked at because it was wonky and the upstairs furnace cleaned (because Four Seasons never cleaned that furnace,) just like I told Four Seasons. This guy came out and fixed my downstairs furnace. And he figured it out in about a half hour. It could've been the entire motor that would had to have been replaced, but instead, it was the part that ignites the motor (capacitor) that was malfunctioning. In fact, it was completely dead. He replaced it and the furnace works perfectly. How much was this part? $28. He also told me there was another good 4-5 years on the furnace. And as far as the upstairs furnace? He inspected it, cleaned it, and it's working perfectly fine as well. And he didn't have to dissect the furnace and put all of its guts down the hallway. He also put in a new filter on my humidifier and new filters in both furnaces, something Four Seasons didn't do because they didn't carry filters. My total bill was $207. Big difference between 22 grand and 200 bucks. I find it hard to believe that the "thorough inspection" of that downstairs unit by Four Seasons Heating and Cooling wouldn't have revealed that the furnace had a faulty capacitor especially after the Four Seasons technician brought me down there and gave me this long demonstration of various things that were wrong with my furnace and then proceed to tell me that although he would pass it, he strongly suggested I get additional carbon monoxide detectors. I was going to start this review by saying if there was a company that exemplified fraudulent and deceptive practices it would be Four Seasons Heating and Cooling but I think it's more apropos to put it at the end of the story. There are many other things I could list about my experience with this company but I think what I've described above suffices.

Did job thoroughly. Great sevice. Polite technicians.

We had just bought a house and had our heater go out on a Sunday and four seasons was superfast and coming out on that day and then scheduling a service for the next morning to get a new system put in. Everything is working wonderfully and I was very happy with the professionalism of the technicians.

They solved my problem and made me happy.

The reason why we called them the furnace had started making a funny noise, going off and on. The furnace was 20 years old. The Technician inspected it and it was on its last leg. We had brought the previous furnace from this company. We live in Chicago and to have a breakdown on a cold night, well it would not be nice. So we got a new furnace and it was installed the same day. It was a man and woman who installed it and they were very professional and we are satisfied.

They were wonderful. Told all my friends to use this service, due to how thorough and friendly they were. Overall easy to work with.

Very well. Four seasons was great

Job done right and good recommendation for use

Everything went smoothly. The technician was polite and knowledgeable. Would definitely recommend Four Seasons.