Four Seasons Heating & Air Conditioning

Everything was done in a reasonable time and was very pleased with the results.

Service was great, technicians were great!

We had a 50-60 yr old furnace that needed to be replaced. Four Seasons took on the beastly job and gave us a modern upgrade. The installers were professional and skilled, they explained everything they were going to do and reviewed all the work that was done. The new furnace is smaller, cleaner, and all around better at moving heat through the house. Couldn’t be happier with the service and the results!

Tech was on time, clean, polite, and professional. Took time to explain issues and make sure I was satisfied with service.

Excellent Service. Knowledgable technicians. Highly recommend.

From start to finish it was the best experience I’ve had with any heating and cooling company to date. Peter Finch is an amazing sales person with no pressure tactics and gave me everything I needed above and beyond my expectations. Francisco and Adam, the installers, are the best in the business, and I couldn’t have asked for a better team to install my new equipment. I do not think I would’ve been satisfied if other installers were here doing the job.

I have two furnaces in my home - one that heats the upstairs and a bigger one that heats the lower level. I only wanted the upstairs furnace cleaned and the downstairs furnace to be looked at because it was being wonky. I called Four Seasons Heating and Cooling and scheduled an appointment shortly before Thanksgiving. When the technician arrived, I showed him the lay of the land, told him the issues, and left him downstairs to look over the furnace (big mistake.) When he was done with his analysis he gave me this long spiel and showed me things that were wrong and that he could "pass" the furnace but "just barely." Whatever he did, and I didn't ask, the furnace was working. He didn't tell me about any parts that needed to be replaced, so I figured that it would just be added to the service fee. (The kicker to this is at the end of the story.) We then launched into a discussion about the furnace and its age and that at some point I probably would need to get a new furnace and if I did I would just get both upstairs and downstairs replaced to save on labor costs. We also discussed costs of new furnaces etc., just so I could get an idea of what to expect when the time came in the future. And funny enough while we were having a discussion about the furnace, the sales guy called to see how everything was going. It did raise a little bit of a warning bell in my mind, but by that point, the hook was already in, and the technician told me that the sales department just likes to check up on service calls as part of their customer service program. When he went upstairs to "clean" my furnace, he took the whole thing apart - the furnace's guts were all over the hallway, in other words. And by that time, I already stupidly trusted the guy. When he was done with his analysis of the upstairs furnace, he told me I needed to have some parts replaced and it was going to cost a little over $700. Now, mind you, I only wanted it cleaned but his super extra detailed inspection revealed that all these things needed to be replaced. So, instead of spending $700, and because I figured I was going to have to get the downstairs furnace replaced anyway, I thought we should just get two new furnaces. I'm not going to get into the disaster of the financing and it doesn't matter if we couldn't get approved for the financing "they" wanted. In fact, it's a blessing that we didn't. At some point while the technician was still here, the downstairs furnace kicked off but it never kicked back on after the guy left. But he did go back downstairs to gather up his things before he left after the quick financing didn't go through while he was still here (that's another story for another day - the point of this is he went back downstairs.) As it turns out, we didn't need two new furnaces at $10,985 (upstairs) and $13,535 (downstairs) with some discounts that brought the total price down to $22,530. Several weeks later, I called another company and told them I needed the downstairs furnace looked at because it was wonky and the upstairs furnace cleaned (because Four Seasons never cleaned that furnace,) just like I told Four Seasons. This guy came out and fixed my downstairs furnace. And he figured it out in about a half hour. It could've been the entire motor that would had to have been replaced, but instead, it was the part that ignites the motor (capacitor) that was malfunctioning. In fact, it was completely dead. He replaced it and the furnace works perfectly. How much was this part? $28. He also told me there was another good 4-5 years on the furnace. And as far as the upstairs furnace? He inspected it, cleaned it, and it's working perfectly fine as well. And he didn't have to dissect the furnace and put all of its guts down the hallway. He also put in a new filter on my humidifier and new filters in both furnaces, something Four Seasons didn't do because they didn't carry filters. My total bill was $207. Big difference between 22 grand and 200 bucks. I find it hard to believe that the "thorough inspection" of that downstairs unit by Four Seasons Heating and Cooling wouldn't have revealed that the furnace had a faulty capacitor especially after the Four Seasons technician brought me down there and gave me this long demonstration of various things that were wrong with my furnace and then proceed to tell me that although he would pass it, he strongly suggested I get additional carbon monoxide detectors. I was going to start this review by saying if there was a company that exemplified fraudulent and deceptive practices it would be Four Seasons Heating and Cooling but I think it's more apropos to put it at the end of the story. There are many other things I could list about my experience with this company but I think what I've described above suffices.

Did job thoroughly. Great sevice. Polite technicians.

We had just bought a house and had our heater go out on a Sunday and four seasons was superfast and coming out on that day and then scheduling a service for the next morning to get a new system put in. Everything is working wonderfully and I was very happy with the professionalism of the technicians.

They solved my problem and made me happy.

The reason why we called them the furnace had started making a funny noise, going off and on. The furnace was 20 years old. The Technician inspected it and it was on its last leg. We had brought the previous furnace from this company. We live in Chicago and to have a breakdown on a cold night, well it would not be nice. So we got a new furnace and it was installed the same day. It was a man and woman who installed it and they were very professional and we are satisfied.

They were wonderful. Told all my friends to use this service, due to how thorough and friendly they were. Overall easy to work with.

Very well. Four seasons was great

Job done right and good recommendation for use

Everything went smoothly. The technician was polite and knowledgeable. Would definitely recommend Four Seasons.

Great service - the techs were knowledgeable and explained everything to me. Wonderful customer service too.

DISHONEST, SLOPPY, AND UNPROFESSIONAL I do not recommend this company to anyone. They wrecked my home and took no responsibility. When you pay thousands for a new boiler installation, you shouldn’t have to deal with such disrespect and incompetence. I called the next day and informed them of my dissatisfaction. I provided a description and pictures of the mess. They asked what it would take to resolve the problems and my answer was simple and reasonable: repair the door, clean up the mess you made, and rod out the drain you backed up. After two weeks, they finally came back with an offer of $100. This was unacceptable and insulting. They wrecked my home (this is undeniable) and refused to take responsibility for their substandard work. On 11/17/23, Four Seasons offered me $500 and a five-year service plan if I would remove honest and accurate reviews of their service. See the attached agreement they wanted me to sign. THE CONDITION OF MY HOME WHEN FOUR SEASONS LEFT: (see attached pictures) The frame of the back door was broken. Mud and soot were tracked from the front door to the laundry room door, through laundry room, down the hallway, and all over the bathroom. They apparently dumped soot in the bathtub, clogged the drain, used my plunger to open it up, but still caused the drain in the laundry room to back up (yes, a company whose services include PLUMBING did this) A lightbulb was missing (yes, they either broke or stole a lightbulb!) Used our brooms and shovels, left them scattered around. Chairs and other items were moved outside, and I discovered them the next morning IN THE RAIN They used my cat’s litter box for shoveling and moving soot (my cat’s litter box!) The installation team did not report any of this to us. Failure to do so was deceptive and dishonest.

They are always so professional, kind and timely with their service! I always choose Four Seasons!

They are very punctual with schedules and keeps work space clean.

Yes I was very satisfied and great customer service. Was also giving recommendations for future problems that may occur if I don't get the certain issues fix

Awesome Jose resolved issue in less than 5 minutes was professional kind & explained everything -very KNOWLEDGEABLE he is awesome thanks Four seasons also Cathy in customer service for working with a/r credit back my card the service i had down last thursday not air in wall just need use hold button on thermostat Sara T Hanover pk IL

This review is regarding the excellent service of Kari R. the Customer Service Representative that assisted me in scheduling my appointment (Acct# 0140955) 11-10-23 between 12-4. She was very Professional, Patience and Informative regarding the process, options and benefits available to me. She would be a great person to conduct a workshop/session regarding Good Customer Service. was Also, the Tech who provided the service was professional. informative and took the time to check and make sure that that everything was working properly.

The four Seasons performed services on our heating system and they done an amazing job. They also, were able to make it affordable. We were pleased with the technicians that did an outstanding job. I will recommend the Four seasons to my family and friends. The Harper Family

Four seasons is our heating and air conditioning service. This week we had this company clean our ducts. Alfredo. Our service provider was thorough and polite and most importantly concerned about keeping our home clean. Highly recommend

The service technician completed a winter checkup on our furnace. He kept us informed on the condition of the furnace and did his job well.