Four Seasons Heating & Air Conditioning

It went great

Very Professional 0294279

Excellent. Job well done.

Everything thing went good

the technician was fantastic

BEN D. SETTLED THE DISPUTE AFTER SOME HAGGLING BY REFUNDING THE MONEY FOR THE SERVICE CALL. FOUR SEASONS WERE VERY QUICK TO RESPOND TO MY CALL. THE SERVICE PERSON WAS VERY PROFESSIONAL AND HELPFUL. ON THE OTHER HAND, THE FEW SECONDS NEEDED TO TAKE THE INFORMATION I OFFERED TO GIVE ON THE PHONE WOULD HAVE ELIMINATED ALL MISUNDERSTANDING AND THE UNNECESSARY SERVICE CALL. I INCLUDED THE OFFICE WORK IN EVALUATING THE QUALITY OF THE WORK. AFTER THE WARRANTY EXPIRES, I WOULD BE COMFORTABLE USING THE COMPANY FOR REPAIR WORK.

THEY SAID THAT THERE WASN'T ANYTHING WRONG WITH MY FURNACE (UNLIKE LARGE STORE) AND THEY DID A GREAT JOB TUNING IT UP.

JOE WAS VERY POLITE, HONEST AND CLEAN. HE EXPLAINED THINGS TO ME. THE PRICE WAS WITHIN THE REALM OF AVERAGE. HE WAS EFFICIENT AND THOROUGH.

I RECEIVED 3 ESTIMATES. JOHN, THE FOUR SEASONS SALESMAN, GAVE THE BEST RECOMMENDATION FOR WHAT WAS NEEDED TO ELIMINATE UNEVEN HEATING AND ALLEVIATE ASTHMA/ALLERGY PROBLEMS, AT A FAIR PRICE. THE INSTALLERS DID AN EXCELLENT AND VERY PROFESSIONAL JOB AND CLEANED UP AFTERWARDS. I AM VERY PLEASED WITH THEIR PRODUCT AND SERVICE.

FOUR SEASONS CORRECTLY IDENTIFIED THE PROBLEM AND SOLVED IT QUICKLY. THEY CALLED BEFORE THEY ARRIVED WHICH I APPRECIATED.

THE REPAIRMAN INFORMED ME THAT THE THERMOSTAT WAS BAD, AND WIRING. COST: $160 THERMOSTAT, $89 WIRING, AND $65 FOR THE SERVICE CALL. I WAS APPALLED. A THERMOSTAT COSTS $40. I FIXED THE THERMOSTAT. THERE WAS NOTHING WRONG WITH THE WIRE. ALL THAT NEEDED TO HAPPEN WAS THE WIRES NEEDED TO BE REJOINED. ON THE ESTIMATE PAPER IT GAVE ME, IT LISTS MISCELLANEOUS FOR THE WIRE. HE DID NOT EVEN LIST THE WIRE REPAIR UNDER WIRE REPAIR. I FEEL LIKE HE WAS TRYING TO RIP ME OFF.

WE HAD USED THIS COMPANY FOR MANY YEARS FOR ANNUAL SERVICING AND HAD ALWAYS RECEIVED EXCELLENT SERVICE. THIS LAPSE WAS EXTREMELY DISAPPOINTING (AND, AFTER MISSING WORK TO WAIT FOR APPOINTMENTS, IT WAS AGGRAVATING). IT WAS AS IF THE COMPANY JUST DID NOT WANT TO PERFORM THE WORK FOR THE PRICE QUOTED. TO BE FAIR, WHEN WE REQUESTED A REFUND OF OUR DEPOSIT, THE COMPANY RETURNED IT TO US VERY PROMPTLY.

WHEN I CALLED FOR THE APPOINTMENT, A WOMAN TOLD ME TO CHECK THE NEWSPAPER FOR $59.95 COUPON INSTEAD OF PAYING FULL PRICE. THAT WAS NICE. SEEMED PROFESSIONAL ENOUGH.

IT WAS A VERY PLEASANT EXPERIENCE FOR A NECESSARY EXPENSE.

NO SURPRISES IN THE PRICE QUOTED AND THE FINAL BILL. THEY WERE HELPFUL IN RESCHEDULING THE WORK DUE TO SCHEDULE CONFLICTS ON MY SIDE. THEY CONFIRMED THE APPOINTMENTS AND THE INSTALLERS WERE PROMPT TO ARRIVE. THEY DID A PROFESSIONAL INSTALLATION (AS YOU WOULD EXPECT) AND THEY CLEANED UP THE SITE AFTERWARD.

THEY INITIALLY SET A TIME FRAME FOR THE FIRST VISIT, REQUIRING THAT I LEAVE WORK EARLY. THEY WERE AN HOUR LATE, MEANING I MISSED WORK FOR NO REASON. THE SERVICE PERSON WAS INEXPERIENCED, AND HAD TO CALL A SUPERVISOR FOR ADVICE, BUT WASN'T ABLE TO COMPLETE SEVERAL TASKS THAT SHOULD HAVE BEEN DONE. BECAUSE OF TEMPERATURES, A RETURN VISIT IS REQUIRED SOON, AND DURING SPECIFIC TIME FRAMES. AFTER BEING PROMISED THAT A SUPERVISOR WOULD ARRANGE HIS SCHEDULE TO MEET THESE NEEDS, AND TAKING MORE TIME OFF WORK, I'M TOLD THAT THEY MAY NOT BE ABLE TO MEET THAT COMMITMENT, AND MY TIME MAY AGAIN BE WASTED. I'M QUITE FRUSTRATED AND DISAPPOINTED. THEY ARE CHARGING 300% PERCENT MORE FOR A PART THAN THEIR COMPETITORS, WITHOUT BEING ABLE TO ASSURE ME THAT THE PART IS THE CAUSE OF MY PROBLEMS, AND THEY INDICATED THEY THREW THE OLD PART OUT AT MY REQUEST WHICH IS WRONG. THE TECH WAS GOING TO LEAVE THE UNIT OPEN TO THE ELEMENTS, WHICH COULD HAVE CAUSED MORE DAMAGE, UNTIL I MADE HIM PUT IT BACK TOGETHER.

WE SENT FOLLOW-UP INFO AND WERE TOLD WE WOULD HAVE A QUOTE IN A FEW DAYS. THAT WAS THREE WEEKS AGO. WE CALLED AND LEFT MESSAGES FOR THE PERSON WHO CAME TO OUR HOUSE, BUT THEY NEVER RETURNED OUR CALLS. WE REACHED AN INDIVIDUAL ON HIS CELL PHONE FINALLY AND THE EXCUSE WAS THAT HIS BOSS HAD NOT ACTED ON OUR QUOTE AND ON SEVERAL OTHERS. HE TOLD US TO RE-SEND OUR INFO AND HE WOULD "TRY" TO GET HIS BOSS TO RESPOND. THEY RESPONDED QUICKLY TO COME OUT AND GIVE US A QUOTE, BUT THAT WAS IT.

THE PROCESS OF SETTING UP AND RECEIVING THE ESTIMATE WAS SMOOTH, PROMPT, AND PROFESSIONAL. CLEARLY LAID OUT OPTIONS AND LEFT PRICING INFORMATION THAT ALLOWED US TO REFLECT ON WHAT WE WANTED TO GO WITH. THE INSTALLERS ARRIVED ON TIME AND STAYED ALL DAY TO FINISH THE JOB. THEY EXPLAINED THE EQUIPMENT AND OPERATIONS CLEARLY AND DID NOT RUSH US. WE'RE HAPPY WITH THE JOB OVERALL AND THE EQUIPMENT. THERE WERE A FEW BUGS: 1) HUMIDIFIER TEMPERATURE PROBE THAT GOES TO THE OUTSIDE OF THE HOUSE WAS INSTALLED RIGHT NEXT TO DRYER VENT SO THAT WOULD GIVE INACCURATE READINGS. 2) CONCRETE SLAB FOR OLD COMPRESSOR NOT HAULED AWAY 3) VILLAGE INSPECTOR FOUND SEVERAL CODE VIOLATIONS; SUPPLEMENTAL AIR VENT NEEDED, CIRCUIT BREAKER WITH LOWER RATING NEEDED, HANGERS FOR EXHAUST DUCTING NEEDED. ALL OF THESE ITEMS WERE RESOLVED TO OUR SATISFACTION. IT DID TAKE A FEW WEEKS THOUGH AS THEY ORDERED THE WRONG AIR VENT AND HAD TO COME BACK AGAIN. WE WERE HAPPY AND WOULD GIVE ALL A'S IF NO RETURN TRIPS NEEDED.

THEY WERE WONDERFUL. THEY WERE ON TIME, DID WHAT THEY SAID THEY WOULD DO. OUR SALES REPRESENTATIVE WAS GOOD, NOT PUSHY. HONEST AND LET US MAKE OUR OWN DECISION.

THIS COMPANY WAS NOT USED. WE WERE SUSPICIOUS AT HAVING TO PURCHASE A WHOLE NEW FURNACE.

FOUR SEASONS IS SUPERIOR. I CALLED THEM WITH AN A/C PROBLEM WHICH HAD BEEN CAUSED BY ANOTHER POOR COMPANY. FOUR SEASONS CAME OUT THE SAME DAY AS I CALLED AND INSTALLED A NEW UNIT FOR A GREAT PRICE, AND DID AN EXCELLENT JOB. THE SALES MANAGER WAS ORGANIZED. THE INSTALLERS WERE EXCELLENT. GREAT WARRANTY. LARGE COMPANY WITH GREAT SERVICE RESOURCES. I'M USING THEM AGAIN NOW THIS SPRING IN ANOTHER LOCATION. I HAD SEVERAL ESTIMATES. FOUR SEASONS EASILY BEAT THEM ALL ON DESIGN, PROFESSIONALISM, PRICE, AND SERVICE.

I HAD SEVERAL QUOTES AND FOUND FOURSEASONS TO BE FAR MORE PROFESSIONAL THEN THE REST. I TRAVELED TO EACH COMPANY TO VISIT THEIR OPERATION AND SEE WHAT TYPE OF COMPANY I WAS GOING TO DO BUSINESS WITH. I WAS TOLD BY FOUR SEASONS TO TAKE THE TIME TO VISIT EACH COMPANY AND IM GLAD I DID. TWO OF THE 4 COMPANY'S I VISITED WORKED OUT OF THEIR HOUSE AND I WOULD NEVER HAVE A CLUE IF I DIDN'T TAKE THE TIME TO SEE. THANKS TO GOOD ADVICE FROM FOURSEASONS I AM VARY HAPPY. A GREAT COMPANY FROM THE PEOPLE ON THE PHONE TO THE INSTALLERS AND WHAT A GREAT PRICE. I ALSO WAS OFFERED 3 YEARS NO INTEREST AND NO PAYMENT WHAT MORE COULD I ASK FOR. A COMPANY THAT I WOULD RECOMMEND TO ALL.

WE HAD SEVERAL OTHER ESTIMATES FOR THE JOB AND WE FELT THAT FOUR SEASONS PRICE WAS FAIR. OUR SALESMAN WAS JOHN COGGINS. HE TOOK THE TIME TO ANSWER ALL OUR QUESTIONS. THIS IS A BIG COMPANY AND WE FEEL CONFIDENT THAT IF WE EVER NEED SERVICE, THEY WILL BE THERE FOR US.

'ENGINEER' WAS VERY GOOD AT SIZING THE UNITS TAKING INTO CONSIDERATION DUCT SIZE, NUMBER OF DUCTS, NUMBER OF ROOMS, ETC. PERFORMANCE OF UNITS MET THE PLAN.

STUNNING KNOWLEDGE AND SERVICE. MOST EVERYONE ELSE (4 COMPANIES) TRIED TO SELL ME WHAT I ASKED (FURNACE A/C) FOR NOT WHAT I NEEDED. I ASKED EACH COMPANY FOR AN ENGINEER TO COME PROVIDE DETAILED SPECS. ONLY FOUR SEASONS PROVIDED A REAL ENGINEER WHO DID REAL CALCS...NOT JUST GUESSES.