Four Seasons Heating & Air Conditioning

I was stood up by a company which evidently was too busy to want our business. If they miss appointments when we ask for an estimate, I can only wonder what they would do if we had a problem and sought their help in repairing it.

Salesman arrived on time with a fair estimate. Scheduled install ASAP since I had no air & my family was uncomfortable. Salesman said someone from financing would call me prior to install. I confirmed 12/cash w/salesman. I did not receive a call & assumed all was in order when installer arrived. Installer demanded I sign a contract to pay with cash or no install. I refused and explained. He STILL wanted me to sign. I refused again! He then made a phone call.Rep called me & agreed to take an app over the phone for 12/cash. Then said I couldn't qualify for 12/cash, but could get financing which included paying $600.00 in interest up front.I said,''absolutely not''.I refused to pay interest when I could satisfy the balance w/in the next 6 months.She left me no other option than to cancel.Why did I not receive a phone call prior to install as promised??? I FEEL THIS COMPANY TRIED TO TAKE ADVANTAGE OF MY DESPERATE SITUATION AND I REFUSE TO DO BUSINESS WITH THEM NOR RECOMMED THEM! BEWARE!!!

Our A/C unit wasn't working during Memorial Wknd. We made a service call to Four Seasons in the am, but due to the overwhelming amount of services calls, they only arrived to our home around 7pm. We were told our A/C unit could not be repaired, but that Four Seasons could have a crew at our house in 2hrs to install a new. The crew that arrived was friendly, and let us know what their time frame was to remove the old unit and install the new one. The workers were professional, and so far our new A/C unit is working great.

Very good, work completed per contract.

I live in a big Victorian house. Day after day they had people out here until they got everything working properly. They are excellent.

Overall I had a fairly positive experience. I'm not sure that the check-up was really necessary so it might have been money I didn't need to spend. However, the tech was on-time, curtious and seemed to do the necessary work.

They did not come! I called them 2 weeks ago and set the appointment for today between 8 and 1. They called after 9pm last night to tell us that they were not coming!! I am very disappointed in this company.

The service providers were on time, tidy and very polite. I called them one afternoon to have them look at the furnace. A repairman was there that evening and I had a new furnace installed the next day. They gave me a very nice discount on a new furnace.

Peoples Gas came out to install a new meter, and turned off furnace pilot light. I couldn't get pilot light re-lit. Four Seasons came out, and said it wouldn't relight because the furnace was so old, cracks, not safe to light it. Gave estimate for furnace replacement. Called around to a few other places, and no one else would relight pilot light. Some gave quotes, some didn't. Four Seasons quote seemed about average for the quotes we got, but had 2 huge advantages: Could install that day and payment plan of 3 years/0% interest/0% down financing. HUGE PLUS for a young family with new baby and fairly new house. Installed the new furnace in about 3 hours, made sure the house stayed clean. Very pleasant. We asked about duct work and were told we'd need another visit, but the gentlemen who installed the furnace made 2 small "adjustments" to vent and water heater piping at no charge. Very pleased with service and professionalism.

Salesman was prompt and polite. Installers arrived on time and did a great job.

The repair guy was very friendly, knowledgeable, and clean. He came in and did the work and that was it. It was a very good experience. They also offered a senior discount and were rather diligent in processing that. We were very pleased and would use them again.

The salesman was very accommodating and came out the next day. They were willing to perform the work later the same week and worked around my schedule. They also negotiated the price based on other estimates I received. The men who came to install the unit were very friendly and professional. They arrived early but called first and performed the work in a reasonable amount of time.

My parents apparently weren't aware that they were supposed to replace the filter every month, so the thermostat could not function properly. I did not understand why they charged so much if it was supposed to be just a cleaning, so Nancy, back at the office issued a free cleaning certificate that I could use later in the year.

Great!! They took the time to explain everything to me, and they also gave me options and intelligent suggestions and advice. They were all polite and very efficient.

Salesman Greg Tinebro was great, but the installers spilled refrigerant on my lawn, driveway, and basement floor. They also let glue drip onto my basement floor and my husband's gym equipment, and they scratched the wall along the basement staircase when they removed the old furnace. Technician Walter came twice to clean up the mess, once by himself and again with a carpenter, but they did do a good job cleaning up what they could, and even fixed an unrelated electrical problem with my humidifier. When the weather warmed up, Mick came by to test the AC unit. He was 30 minutes late after I already waited for a 4 hour window, and didn't call to say he would be late until he was already late. I tried calling owner David Musial several times for complaints about the mess and tardiness of his staff, but I only ever spoke with Ben Deavila or Diane. Both people made me feel like my complaints were unjustified and frivolous. For $6185 I would expect better service.

Rick M. the tech was very thorough and knowledgeable. He found the problem and corrected it. He also took apart the electronic air cleaner I purchased from them and showed me how to wash it and put it back together. He thoroughly tested the new A/C unit and showed me how to program my thermostat. He set it all up for me which was a big help. I highly recommend this company and if you live in the northern suburbs ask for Rick as your tech.

Furnace wasn't heating, and it was a cold night. Called at 6 PM, repaired by 9:30 PM. Pleased with service, would use again for annual cleaning.

Sales consultant came out with information on all options available to us. He was very informed and helpful with the decision making process. He gave us the best deal, even beating another company after price comparison.

THE SERVICE WAS OK. CALLED ON ONE OF THE HOTTEST DAYS IN JULY AND THEY SENT SOME ONE THE NEXT DAY. REPAIR MAN CAME TO REPLACE A PART, WHICH HE HAD TO ORDER. THE COMPANY SAID IT WOULD BE TWO DAYS TO SHIP, WHICH DIDN'T GO OVER WELL CONSIDERING THE TEMPERATURE WAS OVER 95. AFTER SPEAKING TO SOMEONE I WAS ABLE TO HAVE THE PART SHIPPED ASAP AT NO COST TO ME.

Good experience. Service Technician was informative and helpful, told me I need a new furnace and why. Which is the same thing the home inspector said. Gave me a quote which appeared reasonable, although I may get others.

Very timely response given that it was on a Sunday. The serviceman was very polite and friendly. The overall bill was pricey, but he was at our home for over 2 hours.

They did a good job in installation even when they had to stay late.

Four Seasons has exceeded our expectations. We called for an estimate, and the next day Dave Koronkowski arrived right on schedule. Dave patiently took us through our heating and air conditioning options and made his recommendations. He did not try to sell us the most expensive products! We were planning to obtain more estimates, but we were so impressed with Dave's explanations, that we placed our order on the spot. Two days later, Thor and Mike (?), from 4 Seasons were at our house for installation. They started at 8:40 a.m. and worked straight through to 5:40 p.m. to complete this major job in one day. Thor explained to us his work and the furnace maintenance and located the thermostat in a new room at our request. The new PCV pipe they designed for drainage of the humidifier is a work of art. We are completely satisfied with this installation.

The repairman called the shop to set up the appointment & got a crew out to take down the old furnace & install the new one. They arrived at 10:30P & left the next morning at 3:45A. They were courteous, cleaned up the mess, & took away the old unit. Everything was working when they left. Next day, I was taking a shower & the water turned ice cold. They had forgotten to re-light the pilot light. I called & they said someone would be back between 6P-8P that evening. The repairman called up at 10P & said he'd be at my house in 1/2hr. to get my heat started. I said it was my hot water that needed relighting. He almost didn't come over because he said his paperwork said it was heat. I told him to call his office & get to my house & re-light the hot water tank. I didn't know how to do it. He showed up at 11P & it took all of 5 minutes. Now I know how to light a pilot light. Overall, I had a good experience & would call them again. Thank goodness for Angie's List!

We had a great experience with Four Seasons. The estimator, John O'Brien, was very knowledgeable and experienced and really tried to understand our needs. His recommendations seemed very consistent with my independent research. The installation crews were terrific. They handled a few challenging (and one unexpected) issues very well (like how to vent one of our furnaces), kept us informed, and were very neat and respectful. When a minor issue came up at one point, the owner of the company called me (without me asking) and we immediately worked out a solution. Be sure to specify what kind of thermostat you want, understand the differences among air cleaners, etc. If you know what to ask for, they will accommodate your request.