Four Seasons Heating & Air Conditioning

My old AC was going on 14 years of age and had blown a compressor fan. I called 4 Seasons on Sat evening to come out for an estimate on a new unit. They sent a salesman out Tuesday morning, and he spent about 30-40 minutes inspecting the existing system and measuring the square footage of the house. He wrote up estimates for two different units (one 13 SEER, one 15 SEER), and said he'd be able to get them installed by the weekend (which was key to my decision, as we were having a large dinner party at our home that Sunday). His estimates were slightly lower than what I was 'ballpark quoted' by my existing Heating/AC maintenance company. I did shop around and got an estimate from my current company, and 4 seasons was significantly less than them, for the exact same unit. They installed on Friday afternoon. One glitch-the thermostat was not allowing me to turn on the furnace. One call to them and they had a team out the same day, and they installed brand new thermostat.

First the good news. These guys were hands down the winner on the estimates. I used them based on a referral from a friend. I have a basement that occasionally floods and has a constant seepage issue. When Four Seasons arrived to replace the furnace, there was still some water in the basement from recent flooding. However, they installed the new unit flush to the floor, where it was likely to flood. To make a long story short, they agreed to reinstall the unit to my specification, (less likely to flood) but insisted that the total price (which included two A/C units that were not going to be effected) would double! I refused to accept this. Obviously, my lack of supervision of their work and lack of direction in the bid are at fault. The bottom line, I am doing additional work on the HVAC this summer and this company is not welcome back. Some of the work involved will repair the flawed installation of the furnace and the two A/C compressors.

Called Four Seasons to simply have central A/C recharged for the season. Made appointment for service and was given a five hour window for when theyd show up to do the work. Never showed nor did they call. When I called after the fifth hour, was told tech was on his way. An hour later - six total - still no tech. I then called and cancelled the job.

They came on time and the price was good. Very professional.

I called Four Seasons and took their earliest available appointment, which was 1.5 weeks after I called. We were given an 8am to 1pm window. On the day of service, the technician arrived at 3pm, two hours late. To his credit, the tech did call around 12 or 1 to let us know that they'd be late. When the tech arrived, he was not able to do any of the work because he had been told that we needed an AC unit serviced, not a furnace. He had the wrong tools. He rescheduled us for two days later for 8am to 1pm again. I called the office and complained that my husband had taken off a whole day of work to wait on them, that they were two hours late, and that they were unprepared to do any of the work. I told the office that I wanted to set up a more precise appointment time, rather than having to wait from 8am to who knows when, again. My appointment time was changed to an 8am to 11am window. This time, tech arrived during designated time and work was done satisfactorily.

Needed to replace radiators with forced air. A/C already existed. Gentleman came out for an estimate. He was prompt and very professional and offered wonderful advice. He gave a general verbal estimate and said he would follow up with a written estimate. He never faxed the estimate. I called the company 3 times just to get the written estimate. They never sent one. One lady finally called me back only to tell me that they would send it once they contacted the gentleman that gave the estimate. She promised a telephone call the next day. I have never heard from them since. Too bad, they seemed nice!

They showed up on time and came in the middle of the night to fix it.

I was initially upset, but am impressed by their effort to take care of any problems and by their indication that they were upset that I wasnt pleased.

They came out to check out the system exactly when scheduled. I was given an estimate that was explained and was satisfactory. I was informed about some rebates. The price was excellent. They started the work several hours later, working until 10:30 PM to get one unit to work so that I had air for sleeping. They even sent a second crew to get the work done. Workman were professional and cleaned the area of all debris when completed. They even replaced ductwork that had been damaged by squirrels. They returned the next day to complete the installation in the attic again working until 11:00 pm. No payment was expected until all work was completed satisfactorily. I am completely happy and grateful with their prompt response and effort to get the job done quickly and to my satisfaction. Absolutely the best service experience in my home that I have had of any kind. And they have 24/7 service for any needed repairs.

Overall things went well. When I mentioned that I needed to keep costs down, they offered to install an older model unit at a discount. The job took longer than originally quoted because they broke a freon line by accident in my wall. Otherwise, they showed up on time, did a good job, and the new system works great. My only complaint would be that they tried to install a new thermostat with "4-Seasons" and their phone number printed on it. I didn't like having an advertisement in my living room, so I convinced them to put on a plain cover.

They did a good. I would use them again.

This was a wonderful experience from beginning to end. The woman who scheduled the appointment was polite and friendly. I explained I was a new customer referred by Angie's List. I do not know if that is why she gave me a special rate, but she said that this A/C check normally costs $109.95 but that I could have a special price of $79.95. It might have been a special they were already offering for another reason; I wish I had thought to ask whether it was related to my mention of Angie's List. Anyway, I was given the date I wanted and a 5-hour time range of when the technician would visit. On that day, Joe called ahead of time and estimated 35 minutes until his arrival. When he arrived, he was friendly and efficient and kind to my obnoxious dog. We had to climb a scary wall ladder to get to the roof, but he never complained. The entire visit took about 30-40 minutes, and there were no issues with my AC. As he worked, Joe explained what he found and did, he also thanked me more than onc

They came out same day, which was important since we had no hot water, and called to tell us when they were on their way. They were efficient and explained the problems to us before performing the repairs. I also liked that even though they came at night the charges were not increased. We will definitely call them for any maintenance/repairs in the future.

Awful. They charged $100 for the freon (which is fine) and $100 to perform yearly maintenance. The yearly maintenance consisted of spraying the outside part, with something in a spray bottle and hosing it down. They looked at the inside part, but did nothing. The tech said, I probably have a leak in the freon and if I have problems, I should have them back to check for a leak and fix it. He also said, there would be no service call charge for the second visit. I called them a month later, because the unit wasn't working and they said there was going to be another charge, just to have them come out. I explained that the technician said there would be no charge, but they said he shouldn't have said that. So seeing as how the unit is not operating at all now, and they want to charge me again just to come out, I am going to go with a different company.

They were a couple of hours late, but once there Joe did a great job cleaning and servicing our equipment. He was very knowledgeable and went above and beyond. We'd use them again. They also have coupons in the Sun-Times a lot.

I contacted them-wanting a quote on new furnace & A/C. They had someone out here the same day. Job scheduled 2 days later. Ken was prompt. He looked at existing unit, and I talked with him about what I wanted. He was very candid, told me that the high efficiency (90%) would cost me a lot in terms of labor, and although the company would make more money, he would recommend an 80% efficient unit. Would save me $ (labor & energy bills), and still do a great job for our home. For the A/C unit, he also recommended a unit that would not be overkill for our home, but do a great job keeping things cool. His quote was a final price, all-inclusive, no hidden costs. I really appreciated his honesty for recommending what was best for us, not what was in the best interest of the company. The installers were prompt. They laid drop cloths throughout the house. I was here, so they explained everything they were doing. No hitches at all. Tested everything. PERFECT!!!!! Luv this co!

My a/c went out and I knew it was time, because my units were over 30 years old. The hot weather was coming and I knew I had to get this done. I had three companies come and give me estimates. Two of the companies had nothing good to say about the competition or the the products they sell. Four seasons was very friendly, informative and answered all of my questions. They measured all my rooms and gave me 3 different options and explained what each one did. The installers wore shoe covers and laid down tarps to protect my floors. They worked from early morning till 6 pm without a break and cleaned up after they were done. I was in a bit of a jam because my wife just had twins, and I had to get this work done in a timely manner. Not only did they meet they exceeded my expectations, I was so happy that they were able to complete my job in one day and I didn't have to make arrangements for my wife and my two new sons to have to stay somewhere else. Thank you Mike and Tom for the great job.

They were by far the best company I have ever worked with. From start to finish they were attentive to my need and their customer service was impeccable. They were affordable and cleaned up everything when they left and then followed up with me a week later on the phone to make sure everything was up to my satisfaction. Overall, I would recommend them to everyone that needs a heating or air-conditioning unit.

I have used Four Seasons for the past several years for routine annual maintenance of my furnace and air conditioner and have always been extremely satisfied with their service and professionalism. So when it came time to replace these units, Four Seasons was one of the three companies I interviewed for a quote. Not only was the Four Seasons price competitive, but the sales rep. really took time to explain the various alternatives. There are several models for the heater and airconditioner to choose from. The rep. did an outstanding job of explaining the positives and negatives of each model. He was very easy to talk to, he listened well and was not pushy at all. The job was done by installers who knew what they were doing and did a great job of cleaning up and explaining the features of the new systems. They started and finished exactly when they said they would. Icing on the cake was the fact that the sales rep. offered to pay for the annual subscription to Angies List.

The sales person, John O'Brian was very courteous, timely, and provided accurate information and estimates. The technicians who came to do the work did a fine job of installing the hardware and making the duct modifications, cleaned up after themselves when the work was complete. I have recommended four Seasons to my friends for their heating/cooling needs as a result of the excellent job they did on our home.

Excellent response. Diagnostics performed the same evening and repairs the following day.

Very happy with their work. Everything was top notch and I have no complaints. I would recommend them to others.

We had to have them come out 3 times to fix the PVC piping on my furnace they had installed. It was dripping in the basement. I had used a 5 gallon bin to catch the water. Every time they came out, they were very nice. They always respond very promptly but they never seemed to get the problem solved. They were out a week ago to fix it the third time. Since then we haven't noticed any leaks, but we're not running the heat so we have yet to see.

Their price was close to the company I actually used, but just slightly more expensive, but not the same equipment. The estimator was rude and refused to quote me on the equipment that I asked the company to come out and quote me on.

Someone had accidentally turned a water control knob and they came out and fixed it. It was a reasonable charge.