Four Seasons Heating & Air Conditioning

Wow! From the beginning of dealing Walter, who came in and inspected our existing equipment, he never tried to over sell us and he told us our options up front, and even gave us multiple quotes on doing just the hot water heater to a full over hall of all the mechanicals...to the installers who were very patient with an inquisitive 3 year old who really just wanted to help, to Brian who just came out to inspect the work and make certain we were pleased with everything. I would recommend them in a heart beat...My only suggestion would be narrowing down their arrival windows. They gave us a 4 hour window on their arrival, and they were here within the time, but if they could narrow that down a bit...it would be nice.

The sales person misrepresented the schedule for installation. The service technician came unprepared with appropriate tools. The technician had an unprofessional demeanor. They did not honor their $500 price guarantee.

We found them through Angie's List and they have been great. They have been wonderful. I meant to put in a report after the installation of our unit because of the problems but their response to the problems have been excellent and they have fixed everything.

Very positive experience. I had a repair company come out before to try to talk me into getting a new furnace, however Eric thought with these repairs, the furnace was in good working order, and I should have several years left on it. Overall, I will be comfortable calling them again. Excellent job.

They had a good price and they had a longer warranty. They did a pretty good job left a little bit of a mess but I've seen worse.

I called them because I had a good experience with them the first time, but I didn't have such a good experience with them the second time around. I called Four Seasons to come out and service the four furnaces based on my positive experience. They booked it 5 weeks in advance and then they came out on the wrong day. They were extremely inflexible in doing the service.

My wife & I interviewed this company to replace our 18yr old A/C and Furnace. The rep came to see us on a Saturday morning around 8:30 am. He called before coming over. We got the feeling he was not happy to be working that morning, he seemed irritated about something. He walked us through information about replacement of both units. He inspected the existing equipment. He explained he had loads of experience from the technical side and was not on commission. We discussed the replacement equipment. I explained to him that we were looking at 2 other estimates before we would make a decision. In a huff, he hurriedly wrote a quote, packed up his papers and in an arrogant manner told us his company was the best and departed the house. Needless to say with that attitude, he's not getting the business. His price was also the highest. He has never called back to follow up.

Our boiler was originally installed by Four Seasons about 4 years ago, and the unit was now out of warranty. We use them to do our annual boiler cleaning and tune-up every year. We just noticed (In December 2008)that the boiler overflow tank had recently tilted over, dented in, and was resting down on the boiler unit with the potential to crack/fall off. Upon calling Four Seasons, they were out to our house within a few hours. I spoke with the technician and he estimated that this repair would be quite costly (over $700) because the warranty had expired. Upon further discussions with him regarding how this situation could have occurred, he sent a photo to his manager to get his opinion on the matter. They offered to replace the tank at NO CHARGE to us. They replaced the tank the next morning, securing it in a different, more secure manner. While replacing it, they noticed that the pressure/temperature gauge was not working properly, and offered to replace it and the pressure relief valve (also at no charge.) They actually had to have a third repair person come out that same evening to replace the gauge and valve. All of their service/installation personnel were friendly, knowledgeable, prompt and neat. I can't tell you how refreshing it was to see a company that stands by its' product and service! Technically, they did not have to offer this service/part for no charge, even if the part was possibly installed incorrectly four years ago. So that being said, I truly respect that they recognize that "making things right" may cost them some in the short-term, but that it will come back to them two-fold as far as keeping me as a loyal customer who will be able to refer them with confidence to my friends and neighbors--- and I will!

They were excellent. They had a very competitively low price and they were very professional.

It went very well, I couldn't ask for anything more.

The work that this company did was very quick and professional. The technician that came out was professional and on time and down to earth and I felt that the prices were reasonable under the circumstances and I would recommend them to other people.

Leo was professional, courteous, and was ready to answer all questions. He also provided a number of maintenance tips which were very helpful. Everything was cleaned up when the job was done, and the system has been purring along just fine.

Service was very prompt (they arrived 1 hour after my initial call). The repairman- Rob G was very courteous. The $114.00 repair fee for changing some dip switches did seem a bit steep; however, he did correctly diagnose the problem and tested the AC unit. Overall I was very happy and would use them again.

I called Four Seasons to make an appointment and they were able to set it up for the next day. Gary was our salesman. He was punctual and very professional (he even took off his shoes before I asked!). He explained everything in detail and he was also able to show more than one option. We did get other estimates, but Gary's knowledge of the equipment and installation was very helpful. Another reason I decided to give Four Seasons my business is because of the guarantees and the peace of mind I was getting in my contract. The installers showed up on time, they were very professional. They put tarps down. They went over the install and went over the things Gary put on the contract. Both men on the job, Tom & Jim, cleaned up after themselves when the job was done. I highly recommend this company to anyone.

My overall experience went GREAT!!!!!

Excellent, the individual that came to give us the estimate was very patient and knowledgeable. He helped us choose the system that was best for us both economically and comfort wise. The installers were professionally dressed and were more then happy to explain what they were doing whenever I asked. The icing on the cake was the follow up call we received from the estimator while the installation crew were installing the equipment and the call that evening to make sure we were completely satisfied.

Chris and Tom arrived to my home to install a new furnace on time, prior to installation they put down floor tarps to keep my home clean, they respected my home like it was theirs. They did a wonderful job. Thank you Four Seasons.

I called this company for a free estimate. They scheduled a gentleman to come to my home the next day. The salesman was a gentleman named Curt. He provided detailed information on what he and Four Seasons was going to do and how they were going to replace our system. He was able to explain things so that my Husband and I could understand. We felt very comfortable with him and with Four Seasons. We had a few more estimates, but nothing could match the value that Four Seasons offered. We proceeded with the installation, and we are very satisfied. The installers were so polite and caring of our home. They did a great job. The salesman Curt even came by just to make sure we were happy and that everything was going well with the installation. I love the Lennox system, it is SO quiet. The temperatures are now equal in my house. My husbands allergy's are gone!!! There is no more dust in our house!!! It was a great investment, buy a great company. Thank you Four Seasons.

Very pleasantly surprised!! The phone was answered promptly and courteously. Sales rep was great no pressure, and install exceeded our expectations. They left the basement cleaner than when they arrived. Way to go Four Seasons we will be sure to recommend to all of our friends!

Four Seasons was wonderful from start to finish. I called in the middle of the night after I woke up freezing in my home and realized that my furnace wasn't working. I called in to Four Seasons wanting to schedule a call for the next morning and got a very nice young lady who said she could have someone there in a couple of hours! I couldn't believe it. But, as promised, the technician arrived about an hour and a half later. The technician was very courteous, introduced himself, took off his shoes before entering my home, and got right to work. I couldn't believe that someone was this courteous, professional, and accommodating at 3:30 in the morning. Not only did he replace the part that was broken, but he went through my entire system just to be sure that he was completely thorough. He even cleaned the furnace for me when he was done! I would recommend Four Seasons to anyone who doesn't believe that there are still good companies out there providing the service that seems impossible to find nowadays.

They were two very good worker's. They came on time & cleaned up after work and took old air conditioner and furnace with them.

I called to see how early I could schedule an appointment and the receptionist was very friendly and helpful. However, they were not able to get me an appointment for almost a month, so I choose to go with another company.

I called Four Seasons because I had used them once before a few years ago and was pleased with their service. I was given a time window of 9 AM to 1 PM, which I completely understand. However, when they did not show up by 1 PM, I called the office because I needed to leave the house. I was told the serviceman was still at another job and would be to my house after that. I asked if they could give me a better idea of time and was told that was the best they could tell me. I then spoke with a manager to let them know that the least they could have done was call to let me know the man was running late so that I could have gotten some of my errands ran. They didn't seem to care. I then asked her to get a better idea of when the man would be able to get to my house. She checked with dispatch and came back to tell me that the man was just leaving his other job and would be on his way to my house. When I asked how far away he was she said she didn't know. I had to ask her to call dispatch to find out where he was coming from so I could have a better idea of when he might arrive. He was still 45 minutes away. When the man arrived, he was polite enough, but when he looked at what the problem was, he tried to sell me a $200 job to clear out the connector that drains the water from the A/C unit - my husband was able to clear it out with his finger while the man was standing there. Needless to say, we didn't use their service and the serviceman seemed pretty annoyed with us. We still had to pay them a fee for coming out just to look at the problem. Overall, I was pretty disappointed that Four Seasons had such complete disregard for my time. Their customer service is awful and to try to sell me a $200 job to clear out a 3 inch plastic tube seems a bit excessive.

Aftermath of serious flooding and a few estimates later, Four Seasons had the best deal. The salesman was honest and gave us a few options for our budget. I could not believe the work could be complete in one day and it was. A crew of installers did a great job, all debris was removed and hauled away. Supervisors checked on the job which was nice to see. A/C works great, haven't had a chance to use the heat.

They gave me the best price of everyone else. They did a very good job installing everything for me. They showed up on time to do the work. They cleaned up everything when they were done.