Four Seasons Heating & Air Conditioning

They did an excellent job. The furnace was in the attic so it was a difficult job and the workers stayed until 11 at night to complete the job. They have also been back since then to check the unit and did a few things they weren't able to do previously because of the cold weather.

Easy to make and schedule the appointment.

They were there when I needed them. My furnace had broke on one of the coldest days of the year and the guy I usually use wasn't available. The price was a little higher than I thought it would be but at least they were there.

Had to troubleshoot a couple of times. But furnace works like it's brand new.

They did a comparison with another company and they just blew the other company away. I never had a problem with them. Everything works as it is supposed to.

I am happy with the work and the furnace. It is running beautifully, I have good heat now, and I have no complaints. I would recommend them to anybody.

I called Four Seasons very early on a Saturday morning when I observed water coming from and around my A/C unit. I feared that the water may damage or destroy the electrical portion of my A/C unit which would cost BIG bucks to repair. Several hours later, a technician came to my home and inspected the problem. He determined that the Condensate Drain from the A/C unit was clogged. He blew out the Condensate Drain with nitrogen and replaced and repaired a small portion of the PVC drain near the A/C unit. He performed a pressure calibration which I requested. The technician advised me how to keep the drain free from possible clogs in the future, which I greatly appreciated. The approximate service time was 90 minutes.

Excellent service. With no heat on New Year's Day, Four Seasons came out, gave us the option of repairing the furnace or replacing it. We chose to replace it and they installed it that day.

For the most part, the work is fine. The air filters for the furnace are about $120.00 a piece. That's a little pricey. Unless you can get them locally, they have to bring them. I find that the technicians are kind of uneven. Some of them have been very good. Some of them do all of the points, but I don't think some of them do all 21.

Called, customer service rep. responded, asked for the info, I was called within 20 minutes by the tech and he arrived within the 1/2 hour. Inspected the furnace, showed me the problem, gave me the amount to repair and that was it. 24 hour 7 day 79.00 labor charge. No sur charges for off hour or holidays.

It turned out very well. I have another property that a tenant was having problems with her furnace. They were able to repair the unit for her.

Whatever they did it worked and I just let them do their work, as they knew what they were doing. They cleaned up the place, right up to the text of the house. I would recommend them to anyone as I'm satisfied with their work and there are no issues with the furnace so far. They were reasonable, responsive and the quality of service is excellent.

I like Four Seasons Heating and Air because they do a good job. The guys came in and they knew what they were doing. They are thorough. They work seven days a week so there is no emergency service calls. If you have an emergency they make you a priority which is great. I do recommend this company. I will continue to use their service in the future.

I came across this company on Angie s list because it was rated very high. The representative from this company was very prompt and was at my home within 4 hours. They were able to get on the job right away and explained what they had to do. They were very professional on the job and did great cleaning up any messes they made. I highly recommend this company and I would use them again, though I hope I don t have to in the near future.

They are very responsive to our needs and very punctual. They are very smart and knowledgeable. They are good about pinpointing the problem and explain what needs to be done. We have some other work that needs done, so we plan on calling them again to help us.

He asked when the last time I changed my filter was. I had no idea what that even was. He pulled parts of the furnace off and the furnace turned off. He put all of the parts back on, but the furnace did not turn back on. We waited ten minutes, and it would still not turn on. He asked me to go upstairs and turn the temperature up, so it would kick on. The furnace did eventually come back on. He said he was going to fix it. He said the safety switch broke. He just kept telling me that I needed a new furnace, which I knew that I eventually would need. I wanted an estimate based on the number of square feet. He wanted to actually see the bedrooms, but I was not comfortable doing that, so I asked him to leave. Somebody from this company needs to come out here and replace the safety switch that he broke.

The guy was late, but traffic was probably an issue so I didn't consider it a big deal. He checked out the furnace and fixed the problem with a small adjustment.

They came over within 2 hours of calling them and had the furnace installed the very same day. The pricing was very competitive and fair. I took a chance with them and they delivered in spades. I would use them again in the future and I definitely would recommend them.

They have knowledgeable people that work for them and they knew what they were doing. They explained things to me that other people haven't done. They taught me prevention and they were economical. I have been very happy.

They were in and out in probably six hours. They cleaned up pretty well, they left a few pieces of sheet metal laying around, but not bad at all.

They were very straight forward. They quote you after the initial fee. I called in the morning and they were there that afternoon. They were quick and did the work within two hours. They did a good job. They have 24 hour service.

When I turned on the humidifier for the heating system water came down through the vent fan in the bathroom ceiling over night. I have a two-flat and the unit with the problem is on the second floor. I went up into the attic at 5am where the heating and cooling system is located when I discovered the problem to see what was going on. The drain line for the humidifier and also air-conditioning was no longer draining the water and water was spilling out from where the run-off line from the humidifier goes into the drain line. I turned off the humidifier and water line to the humidifier then called Four Seasons Heating and Air Conditioning later that morning and told them exactly what the problem was. They said someone could be out to the house at 3pm that day. A service rep arrived just after 3pm looked at the problem and told me to call a plumber. Before he left I had him check and clean both furnaces of my two-flat. Four Seasons has installed a new furnace in the basement for the first floor unit, a new air conditioning compressor for the second floor and a hot water heater for the second floor over the passed 5 years. I though that it was odd that I was told to call a plumber, but I did. I paid Four Seasons $79 to be told to call a plumber for a problem with my heating and cooling system to have a plumber tell me to call a heating and cooling company? I called a different heating and cooling company and told them this story and they were very surprised what Four Seasons had told me. They suggested I call customer service at Four Seasons to see if I could resolve the problem, then was told if Four Seasons won't help they would be glad to resolve my draining issue. I called Four Seasons and spoke with "Don" in customer and his response was; "We didn't install the heater or humidifier call a plumber". That's it, that's their bright and intelligent customer service response! There is no customer service at this place. Their attitude is; customers, who needs them? Not us, especially long time customers! Their motto should be "Heating or cooling problem? No can do!" They should paint that on all their trucks. UPDATE: I clearly told them that the original installation company is currently out of business. Also the drain lines were never frozen and even if they were, they failed to mention this until after the report was filed. Also, the contractor who was at my home said that the problem was that the drain line lies too flat. This is inaccurate information in the SPs response.

They were pretty close in price to another company but they had more people working for them so I thought if something did go wrong with the furnace they would be out there within hours of the phone call. They sent out two separate crews made up of two men a piece. They really did not start until about ten in the morning. I had expected them earlier, around seven thirty because if you are going to install a furnace of that size you may need more time. It was only supposed to take one day but I knew it would take more. I was not sure they technicians they sent were experienced. I am sure they were certified but I don't think he had a lot of experience with older homes. Both of the men were very nice and polite with my mother but I thought they should have started a lot earlier. That was my only negative issue. They did not start until after nine on both days. They did not install a chimney liner which was part of the contract and he said I did not need one. They did come back out and do that. They did a real nice job. I did think they should have sent out guys a little more experienced with older homes. They also damaged the floor moving the old furnace. They reimbursed us by giving us a cleaning. I would probably go with the other companies if I had to do it all over again.

They gave me an estimate and it turned out to be the low estimate. I had three others. The estimator was prompt and professional. The install team of two arrived at 10 A.M. and worked until 10 P.M. It was a sloppy and unprofessional install. There was a hole in the main ductwork and the filter cage had screws sticking out that tore the filter. The team was hardly a team. They argued about how long it was taking and at one point, put me in the middle of the argument. They left. After I inspected the next morning, I called and a service person was sent the next day. He patched the hole and kinda repaired the filter cage. I had my local inspector out to approve the installation. It failed the inspection for 4 reasons: holes, improper venting, filter cage, and failure to attach the cold air return. I called Four Seasons and a repair person was out the next day. He looked at the work that had to be done and said it would be better if the installers came back and properly completed the job. I requested that the same installers not be used. A new team of two was scheduled. The new install team arrived and properly completed the work in about 4 hours. The installation then passed inspection. The furnace and humidifier have been working fine for about 6 weeks now. It's too bad that the first team did not do a professional job. Four Seasons did follow-up and after 4 visits and about 18 hours of work everything is fine. They have a 15 year warranty on the furnace and a 12 year on the air, parts and labor. So because of the warranty and price, I would use them again.

In the Angie s list magazine there is a quarter page ad with a coupon and it says free service call with any furnace or a/c repair. It also says 19 point check up, furnace tune up for $79.95 and then right after that it says regularly it is $109.95. So I called because our furnace thermostat was not working and I asked them to repair that for the free service call. Then because I saw the service price for the tune up I asked them to do the 19 point furnace check up for our two furnaces. He came to the house and touched the thermostat and it came on and he left it, he didn t do anything else to it. He did not check or test it and then went right to work on the furnace tune ups. Then he processed to replace the humidifier filters. Even though there was a big sticker on them that shows I replaced them and what date I replaced them (he did ask my wife about this and she didn t think it through and said okay). In the case of the basement furnace he left a large mess on the floor and did not clean the floor. Then I looked at the bill and instead of the sale price of $79.95 or the regular price of $109.95 they charged me $119.95 for each or $40 more dollars than the catalog price. And they charged $35 each for the replacement of the humidifier filters, which I didn t ask for. I called and complained and they said that he mentioned the humidifier filters to my wife and they wouldn t take away that price and they would return the $80 over charge on the furnace tune ups. The only person that seemed apologetic at all was the lady in accounting whose name was Donna; there was really no apology from the manager or anybody else.