Four Seasons Heating & Air Conditioning

The night our furnace went out was the same night of a big, and perhaps the only, winter storm in the Chicago area in 2012. At about 6:30 PM our furnace started making a new and not very reassuring noise. A couple of minutes after that a bad electrical smell starting coming through the vents. Soon afterwards the blower stopped. A quick inspection showed some very nice sparks near the blower when it was called upon by the furnace to start up: Time to log into Angie's List to find a recommended contractor. In spite of the bad weather, a service tech was dispatched and arrived within the promised time frame. He showed us that a possible cause of the problem was that a Nicor Solutions contractor who had cleaned the blower assembly several years ago had not correctly reinstalled it (we haven't had anything to do with Nicor Solutions for quite some time and do not recommend them. But I digress.) By 10 PM we had purchased a new furnace and A/C. The old units were 17 years old and were the cheapest that the builder could get away with: We were expecting to replace the A/C soon anyway as the compressor had started to make some troubling noises last season. My preference would have been to purchase a new furnace and A/C after getting several quotes but here it is, 10 PM in the middle of a big snow storm and the house was getting colder. At about 2 AM Saturday morning the installation crew showed up (on time) and commenced removal of the old furnace and the installation of the new one. They were polite and professional and consulted me about how I wanted the vent and exhaust pipes run. The new unit is a 95% efficiency model and does not use the old chimney. By 8 AM the furnace installation was complete and the house was warm again. That's less than 26 hours from the time we first starting having a problem to having a solution in place and working. A couple of days later the installers returned (at a time of my choosing) and finished the A/C installation. There was an issue with some noises in the vent system and a noise that new blower makes at the end of the cycle. They sent a tech out who correctly diagnosed the vent problem and called in a second tech about the blower noise. The second tech was knowledgable about vent system calculations and made a recommendation. What I liked: They do not charge extra for coming out in the middle of the night and in the middle of a major winter storm. I'm assuming this is built into their business model but I'm hardly going to complain. The phone was answered quickly. Everyone at Four Seasons that I talked to was polite and professional. It's hard to get a handle on the price, but they did quote for a humidifier option (which we declined). We'll install this as a DIY project as save some money but the price we were quoted was in line with what a decent unit installed would cost. What I did not like: The new furnace has a much stronger blower that the old one and is a little too powerful for the vent system. Looking about on the internet it seems this is not at all unusual and the noise problems we encountered are to be expected. It would have been nice if Four Seasons would have warned us that this might be the case. Instead, we were told that the new system would be quieter. This is not that big a deal as the techs that come out to diagnose the problem made some useful suggestions that are not expensive to implement and overall the house will be more comfortable than if we had gone with a less powerful system.

The circulating pump went out on the water boiler (for radiators). I contacted 4 Seasons for a repair. Sylvester came, assessed the system, discussed options of repair vs. replacement of the pump. We decided on a repair given the age of the system (>40 yrs). He also performed maintenance on this boiler and on boiler for second apartment. In the process of performing the maintenance he noticed the pressure was high, and inquired whether the overflow valve ever overflowed...which it did, although it was sporadic, it was minimal. He discussed additional things to monitor, given the higher than normal pressure and which valves to open and close. He did not hesitate in answering any of my technical questions. I was very pleased with his work, his professionalism, his overall demeanor. A day later, the overflow valve started spitting out buckets of water; the control valves apparently were defective; and the pressure did not drop. I called 4 Seasons again... this time to look to replace the boiler; The estimator came out the next day; the workers came a day later. Oscar and Miguel arrived punctually, worked diligently throughout the day; pulling out the old boiler and putting in the new. Miguel soldered a practical work of "pipe-art"; the controls he installed were easily accessible and he installed additional valves to assist in any future repairs; Oscar was the electrician/assistant. He replaced the thermostat in the apartment and took the time to review the instructions with us. He put on blue booties every time he entered the apartment. Both men worked seamlessly as a team. It was fantastic to watch. They, too, answered all of my questions, and did not hesitate to educate me on the new system/technology (it makes reading the technical manual easier to understand). The work area was left clean. I was very, very pleased. I highly recommend Miguel and Oscar for any heating repairs! Note: the cost of the new system included credit for the work done two days before

. We hired Four Seasons Heating & Air Conditioning; to replace a furnace and air conditioner for us. We are pleased with the quality of their work, they were professional and efficient. They were prompt with finishing the job and their rates were fair. I would use them again and I would recommend them.

They came on time and took the time to show me how the new furnish and water heater worked.

Our experience with them was fine. We did have to call them back on the duct cleaning and they did come back right away and finish the job, so that was fine. We would tell other members that they are pretty expensive, but they do have the backing of a company and they are reliable. We would use them again if needed.

Four Seasons was great. They came on time and were very quick with the servicing. I am a bit of a handyman and the technician took time to explain what he was doing and parts that I could even service myself. It was great to see that kind of patience and professionalism with someone who works on your house. There were a few other non-standard issues I wanted him to look at, like the potential for installing a new humidifier, that he took the time to consult with me on. He was very clean and professional. I'd highly recommend them to my friends. One caveat, though- they do call you pretty frequently after a year to remind you that you need to get another servicing appointment. That can be a bit frustrating, but you can't blame them from wanting to get you to be a repeat customer.

The electric pilot ignition on our 30 year old boiler stopped working so I had them come out for a service call. The person that came out was very nice and was able to diagnose the problem relatively quickly. Since it was an older boiler and past 7:00pm we would have to wait until the next day to find out the cost of the replacement part. The technician offered us use of electric space heaters for the night which I thought was very nice. As promised I received a call at 8:00am with quote for the replacement. The price seemed high but I was promised it would fix that day. A different technician came that afternoon with a replacement part that was compatible with what I had. 5 hours and another technician later everything was back to normal. All in all a 400% markup on part isn?t that bad if it takes 5 hours to install

Furnace was not working at all. We knew that the furnace was old when we bought our house 16 months ago. The guy came out within hours (gave us a 3-4 hour window) and said that he could do a quick fix for $400, but recommends a replacement as the unit was 20+ years old. We went with the replacement, as we wanted to avoid further problems given the brutal Chicago winters. We went with a higher quality furnace given the tall ceilings in our place; cheaper models were 300-800 dollars less. They replaced the furnace same day. Everything went smoothly; very professional. Even followed up to make sure everything was working OK. They threw in a free duct cleaning, but we didn't know it would 3-4 hours and our daughter was sick that day. We need to reschedule. We've had some very cold days and it's been nice and warm throughout the house. I will add that we've noticed a difference with the the humidifier, too. All in all, very trustworthy and professional company. I would definitely use them again (hope I don't need to) and recommend them to friends and family.

My Uncle recommended us to this company and he was right on. Sales Rep came over on Friday and setup to install next day - Saturday. The installers were here on one of the coldest days and did a great job. The techs Julio and Vincent were very knowledgeble and their workmanship was top notch. Worked non-stop and barely came up for air. The salesman Jeff also included 5 years of maintence visits free and warranty on furnace (20years parts and labor) and AC (12 years parts and labor) that puts all others to shame. Best decision we've made with our house

WONDERFUL! They could have easily sold us a new furnace (like another company we got an estimate from was willing). However Four Seasons was right up front and honest. Let us know that there was nothing wrong with our furnace and would easily get another 10 years out of it. Only thing they suggested (after we asked!) was to upgrade our filter and add a whole house humidifier. Which we decided to go with. LOVE not getting shocked with the house being to dry and the exceptional filter they installed really helps to keep the dust and dog dander down. They cleaned up everything BETTER than I expected.

Arrived on time. Very professional, pleasant employees, explained everything in detail. Very happy with the service.

Bought new boiler in July. Asked if it will service both the base board heat upstair and the floor heat downstair. Anser was yes, absolutely. We have had a mild fall and winter so far, so when we finally turned heat on, did not get heat upstairs. Called for service.Had to come a couple of times before it worked properly. They will come as often as you want. Once they go the heat upstairs working the downstairs was not. Many, many service calls to get that going. After about the first two, they tell me since I have galvenized piping going to the floor it all has to be replaced. Said it is not part of the boiler so that will be additional money. When they first looked at it they said they cannot quote it will have to write it all up back at the factory and will call the next day. Said it is normally a 1295.00 job, but since I have had some troubles, will do it for 900.00. I was not happy but agreed so that my daughter and son-in-law who live downstairs could have heat. Installer came to do the job, and said they were not given all the parts to replace all the piping, so did not do it all. Again frustrated I said they quoted me for all of it, so I should not have to pay for it all.. He called his superviser and he said can only give me a $20.00 discount for the parts not installed (How am I to know that is how much it costs for copper pipes?) I then asked what about the labor that was already charged me for all of the job? Supervisor said can only do the $20.00. Again frustrated. They did not tell me they needed a cashier's check, so had to put on my debit card. I split the price with my daughter. She was charged ok @430.00, but he charged me 470.00...I asked why and he said the total=900. I reminded him he just told me he would give me 20.00 off, The 470.00 went to my acct right away. He then issued a void on that transaction and charged me again for 450.00 which went to my acct right away. Didn't notice til the next day that my acct was now overdrawn because the voided transaction said "Approve off line". When I called my bank and advised of the void, they said it had not gone thru. When I called 4 seasons they had no record of it. Now I was angry. I offered to fax them my copies but they said they will have to investige and if they need them will call me. That took 2 days to get cleared up. VERY FRUSTRATING situation. All but one technitian were nice and customer serv for the most part was nice(sometimes I did not get return calls). Just don't understand why it took so many visits (some late at night) to get it corrected. Plus each time they sent a different person. Could be too many hands in the pot and some may not know what they are doing?? Update: Customer Service is working with me to find a way of satisfaction for all my troubles. Customer Service and I have agreed to a resolution for all my troubles.

The guys showed up on time price was as quoted. Work areas were left neat.

Based on reviews from Angie's list, I called for a person to come out and give an estimate. Our rep came out on Sat morning at 8am and walked through all the details of getting a new furnace, including what I would need to expect, what my options were and how much each would cost. With this estimate being the 3rd I had received for this service, I knew as soon as our rep walked out the door this was the company we were going to use. Not only were in line with the other estimates, but their warranty was by far the best. On top of that, the rep that came to our house was great. He came fully prepared and left me what my cost would be before he left. I called him a few days later and scheduled the service. Six days later my furnace was being installed. Installation day I was at work and my wife was home so i was a bit concerned something would go wrong - but it went extremely smooth. I got home from work and you wouldn't have known we had received a new furnace (minus the missing boom of the old furnace kicking on). The basement was left spotless and the installation crew left no signs they were there. After the installation I needed to submit my rebate forms and once again the customer service from Four Seasons was there to help. They jumped in to help me get my North Shore Gas rebate after I ran into a small roadblock with them. On top of that, Four Seasons submitted my Lennox rebate form (which I haven't received yet but am not worried as they said it could take 6 weeks). Also they assured me they had registered my furnace so my warranty would go from 5 years to 10 years. Overall I couldn't have chosen a better HVAC company and I have made sure to tell everyone I know about them.

We were looking for a service provider to install a new HVAC system at our home, and contacted Four Seasons for a quote, as they were the top provider in our area listed on Angie's list. We were very disappointed by the professionalism of the salesman who talked to us. We were looking for an urgent service, and the salesman might have assumed that we would go with the first place that we called. We shared with him that our house had been without heat for 5 days - and that was not our choice - it happened the night before the holidays, we were out of town, and we were working with a home warranty service technician to determine if we needed a new furnace. The Four Seasons salesman laughed at us making remarks such as "Good luck with that" and "What are you waiting for." Needless to say, we did not go with Four Seasons given that first bad impression on the phone.

Our furnace had been on the fritz for sometime. One morning we woke up to a 60 degree house. The furnance had finally just stopped working. I called Four Seasons. They were out within 24 hours. I was so worried we were going to need a whole new frunace which would have cost thousands. The service man came out and diagnosed the issue as a faulty switch. He then gave my husband a tutorial on what the issue was and why the furnace kept shutting itself off. He was very thorough and not at all annoyed by my husbands persistent presence (when you think there maybe $$$ on the line you pay attention, right?). Overall we were very happy with the service and we will call them again if needed.

Got a coupon for furnace cleaning from Four Season so scheduled an appt. During the first appt, I got a call from the technician and I told him that I would meet him in 5 minutes. When I got to my place, the technician had already left. I called him on his cell phone but he did not pick up. I called the company and the technician told them that he had waited for 15 minutes when he really only waited 5 minutes. Considering that he talked to me on the phone, you would expect that he would call me again to let me know that he was leaving but he didn't. So I had to reschedule and had to wait a week for the next appt. For the second appt, the technician did the cleaning but afterwards, my blower would not turn off. Another technician came out the next day and said the switchboard was broken and would be over $700 to replace. He then proceeded to try to convince me to buy a new furnace system. Obviously, I was suspicious of their work considering the switchboard was working before the cleaning and the push to buy a new system. I had another company come out to take a look at it and they were able to fix the problem for less than half of the price of what Four Seasons wanted to charge.

We noticed our furnace was not working at around 9:30 Saturday night. When we called, they gave us a window of time that someone would be out to our home. I was surprised and quite happy when an employee showed up within the hour! He was able to rig our furnace so that we got heat for the rest of the night and also for Sunday. He also gave us space heaters for our bedrooms and family room in case it didn't hold out until Monday. Another employee came back with the new circuit board we needed Monday morning and installed it. This definitely went as well as we could possibly expect. Would definitely use this company again. Great service!

Called for an estimate on a repair of our old system, and a tech showed up who gave me one quote while inside my home, another on his written estimate ($500 higher). I said a quick thank-you and let him leave. Bad 1st impression of the company. However, I received a follow-up call that afternoon, from a FS rep asking how the appointment went. Decided to tell her the truth. She understood my frustration, asked for a 2nd chance with another technician, promised things would be very different, and my impression was not typical of their work or reputation at all. I agreed to another estimate appointment. The following morning, Ken Potts showed up. He is the best! He listened to my concerns, inspected everything, offered suggestions and a few options/solutions. As it was our 3rd repair of our 16-year-old unit in just a few months, we decided to replace the whole system. Again, Ken gave us 3 options, including his recommendation for the size of our home. He had pamphlets of all the systems, with all the specs, and explained it all in detail. In comparison, our long-time Angies List HVAC company gave us nothing to examine, other than 2 price quotes for 2 systems, verbally. When I reviewed all the options, turns out he gave us the most competitive quote of the 3 companies we'd seen already. We set an installment appointment for the upcoming Friday (3 days out), crew arrived on time, worked efficiently, very polite. Overall, I was happy with their work. The reason I really like FS is that they stood behind their claims of making things work. We had an undiagnosed problem in the new system (not cooling the house) that caused 3 return trips in the first month, but a supervisor finally diagnosed it and we've been good to go ever since. Additionally, that supervisor gave me his cell phone # for future use, if any problems. Also, Ken was readily available via email/cell phone throughout the entire process to help things along. That is service! Would highly recommend FS & Ken!

I had flood in the basement and the representative told that since the boiler was wet he couldn’t clean it and refused to take any money from me for the service call. I will use them again in the future.

Their pricing is pretty fair except for the filters. At least on the model I have I have to tell them to bring a filter with them at the right time because they don't necessarily have it. So they do have to come back and bring one out which tends to be very pricey where you can do a lot better going to local stores and getting the filters for a lot lesser than if you get it from them. You'll probably find that if they have to provide the filter it's going to be quite expensive relatively to what you would pay for if you were to go to a home improvement stove to get the filter. Usually the best price is if you have a coupon but they make the coupons readily available so in some way, shape or form you should have one because their pretty liberal about making sure that the coupons are in different flyers and magazines. There is always some way of getting a coupon for them and that's where you get their bigger price in them otherwise it could be a much higher cost. Their work is good but unless you know enough to have your own filter and to have the coupon when you call is not you could end up paying a lot more than you think.

Four Seasons Heating & Air Conditioning did a very good job. The problem was due to something I had done with the thermostat. He was very nice and when I asked him about how my furnace, he told me that it had looked brand new. This opinion was the opposite of what another company had told me. He gave me good advice about the filters to use. I plan on calling them again for the next time.

It worked out perfect. Their company is in the neighborhood and I have seen them around and I have done my research on them. They have been around for a very long time and seem like a trustworthy company. Compared to the company I went with prior, there is no comparison, they are outstanding. I chose them because I did my research online and they were credited by the Better Business Bureau. They received good consumer response back. They did the entire job for $449. Their pricing was pretty reasonable.

My furnace stopped blowing air on Friday night. I waited until about 9:30 AM on Saturday to call Four Seasons to see if they could send a repairman. To my surprise, I was told the repairman would be at my home within the next 3-4 hours. The repairman was called ahead as promised, and showed up well before the 4 hour tine window was up. He tested all part of the furnace, and quickly came to a diagnosis of the problem. I was a bit concerned that he did not have the proper circuit board for my unit with him on his truck. I was impressed by the fact that he kept calling Four Seasons company contacts to not only locate the part, but also ensure that another technician would be back to my home the same day to complete the repair. I am very happy to say that the second repairman showed up just an promptly and with the same professionalism as the first. The unit was fixed, putting our minds at ease about not having to endure the weekend without a working furnace. I was greatly impressed by the flat rate on the service call charge on the weekend. Four Seasons was not my first call, however. I originally called a HVAC company that I had typically used in the past. However, their weekend rates were double their weekday rates. Because of this, I turned to my Angie's List account to do some quick research. I found Four Season was not only rated highly, but had great rates as well. I can thank Angie's List for helping me pay for my annual subscription with just one service call, and for helping me locate my new HVAC vendor of choice. Four Seasons more than lived up to the rating they have been given in the past! Based on my experience, I highly recommend this company!

The service went very well from start to finish !! The salesman came out and was very nice, he gave me a quote and made me feel like I was important as a customer. I gave the company a date to come out and install the furnace that was quoted to me and they showed up on that date and installed the furnace with no problems. These guys from Four Seasons are the best, please do yourself a favor and use these guys !!! Thanks Happy Customer Mr. Davis