Four Seasons Heating & Air Conditioning

Very professional; and timely installation with exception of small cap on a "trap fitting" that was omitted causing water leakage. Another service person came early the next day and put on the cap. Subsequent calls to obtain information to complete "rebate paper work" were necessary and handled on a very timely basis after a call to the VP of Sales (origional sales person did nto return our calls promptly).

Our experience with them was good. The price was fair.

Called this company and they were out in about 2 hours. Jason came and was very professional and took his time explaining everything to me. He offered helpful tips on how to keep my AC working better as well as the furnace. I would definitely use Four Seasons again as well as Jason Hart. Great work!

I got a response from them immediately to have someone come out the next day to give a quote. The technician arrived the next day unprepared. He didn't have any paperwork with him. He inspected the unit and said that he would send us a quote by mail. That never happened. When we called to follow up, they apologized and said that their system had been down, and they would get a response to us. After still having received no quote, my husband called them back to talk to Toby to let them know that we never got any information from them. We never heard back, so we went with another company. The only thing good was their response to setting up an appointment to get a quote, but we never actually got the quote.

Overall the job went well. I have an issue with the company , however, for poor customer service after the repair call. I plan to get competitive quotes for a new system, but not from RJS. I had an appt. scheduled for the next day from them for an estimator to do a quote. I missed the appointment (my fault) but when the guy called me back I felt he was rude and flippantly commented when I set up another call "are you planing to be there next time?". He may have just been teasing but hard to say for sure. Also, a service call from my regular guys on this problem would have been about $120.00, but he was not available. Therefore, if you can wait maybe you can get it done for less money than I paid. To the credit of RJS though, they came right out and seemed to be very competent in their work.

called four seasons to my house for an estimate. Their come out to the house estimate rate was far less than others. Upon appraising the problem of our furnace they then gave us an estimate of $900 to repair. This was in addition to the bill of $80 for the estimate. Told them no thanks. Had 2 others come out. Both found that 4 seasons misdiagnosed the problem and in the end we got the furnace fixed for under $300. Will never use them again.fur

Called for an estimate to get a duct extended. They mentioned it would cost me $85 to have someone come to the house to give the estimate. If I could get paid to do estimates for people, I'm in the wrong business. They apologized, and said this is how they do business. I'm sure they have done a good job for people based on the reviews on Angies List, but I will pass on utilizing them if I have to pay to have them qive me a quote. All conversation for this information was done via a phone call.

No problems. Job completed satisfactorily

Awesome! Gary came by and gave his estimate on a Saturday (of Easter weekend). He was very thorough. When I described the situation I was in, his recommendations ended up saving me quite a bit of money. In other words, he didn't try to sell me something I didn't need and he told me why. No pressure, no hard sell - plus super knowledgable, lots of experience, answered all of my questions. On Sunday, I had some buyer's remorse, but didn't want to bother anyone on Easter so I left an email. He called me back! Answered all of my questions. I apologized for bothering him on a Sunday and he told me to feel free to always call, even on Christmas day, he and Four Seasons would take care of me. And they did! The price I received for a Lennox Elite high efficiency furnace (plus powered humidifier plus filter plus chimney liner plus thermostat) was very fair compared to other quotes I received. Plus, the warranty was the best - it included service, in addition to parts and labor. (also a two year 100% money-back guarantee!) Justin and Bob came by first thing Monday morning, prompt, and professional. They were respectful of my home, laid drop cloths, and worked like crazy. They did not stop until it was perfect. It sounds corny - but it was like a work of art. We all stood there just admiring it. I could tell they took great pride in their work and it shows. It is so quiet compared to my old one, at first I thought it wasn't working - but its working great! Finally, when they cleaned up - my basement now looks better than how they found it. Absolutely thrilled with the price, service, and professionalism.

02/2005. We were forced to purchase a replacement heating system because our old one failed and caused our house to become an ice palace. We had used Four Seasons to replace our old air conditioning system; so we choose to call on them for heater replacement. Between the winter of 2005 and winter of 2011 the house was not in a livable state because of mold problems so we left the heat and air turned off to prevent the duct work from becoming contaminated. By July 2011 (lots of fighting with insurance company) I began the move-in process. Began by checking and replacing or repairing mechanicals (husband taught me something before he passed). I had all duct work replaced because of the length of time the mold was allowed to fester. 10/2011. Winter came and I needed to turn on the heat. Needless to say - it failed. I called Four Seasons and explained the story and they looked up history of install and knew who I was. They sent someone out to look at the problem. Almost $400 later I found out it would cost an additional $1600 to repair because of an engineering change that had occurred on my unit. I asked if the part was recalled and did I miss it. No. I asked if Trane could be called to stand behind the product since it really only worked 1/2 a winter season. No. So I called Trane. I found out Four Seasons was not and had not been a distributor for Trane. Trane sent me to a local distributor. In talking to the distributor he said that Four Seasons could call Trane and explain the history and so long as I could support the history Trane would PROBABLY would cover the entire expense. I called Four Seasons and relayed information. I kept in contact with Four Seasons and it was looking like a no answer. Meanwhile (FREEZING for my third day), I called the Trane distributor and asked who would be my Trane provider IF I had called for a recommended Trane firm. He told me Besco and gave me contact information. Shortened story- Besco said they could repair it for $800 today. Besco also said they would go back to Trane and get my money back for me; if they could. The morning after my unit was repaired; I received an early call from Four Seasons saying they could do the repair for free because Trane approved it. At this point I was ?slightly? angry because of the variance quoted between Four Seasons and Besco for the same work. Four Seasons wanted 2X the price ? and I was an existing customer who paid a lot of money for my furnace. I had also realized the initial install of the two stage heater was NEVER properly working. It was set for single stage! This on top of the venting errors! A couple of days later I realized the humidifier was not working and did not know if it ever worked properly because when it was installed with the new heater we asked to have it set to manual mode until the house was in order. The house did not need more moisture. So when the sweet person at Four Seasons called to tell me the response to twice the price I told her about the humidifier not working. She said since it was not noted as a separate item on the original invoice that there was nothing she could do. I was pretty certain my husband had asked for the entire heating system to be replaced. This would have been the humidifier too. But, in worse case the non-repair men from Four Seasons could have broken it while putting it in manual mode. I was too tired to fight some more. I was done with Four Seasons forever.

easy, reliable, thorough and honest. Could tell the difference almost immediately.

They were very efficient. They came out at the promised time. They did not mess around and got the job done. Their prices were comparable to other companies. I would use them again in the future if needed.

We had 2 quotes on the installation of this system. Both were relatively close but Four Seasons warranties appeared stronger. Need for new system discovered during maintenance schedule from another HVAC contractor. Fortunately the shut down of the defective heater (bad pressure reading) occured during our very mild March weather. We also had the 2nd HVAC as a stand by. The existing Lennox heater was 27 years old. We had also been advised last year that we would soon need to replace the air conditioner since it was also old and its' parts would be difficul to replace. Curt arrived within 2 days to check systems and let us know what was needed and give us an estimate. Since we already had a bid we were fairly sure what we were looking at...expensive. Our decision was to go ahead and work was to be done on 3/27. Two gentlemen arrived on time just before 8:30 am and did not leave until 12 hours later. While they cleaned up they ran the systems and showed us how to program the thermostats. They advised my husband on the filters. The new filters will cost approx $100 but they should only need replacing once per year. We were happy with the work. ....... everyone was professional.and respectful of our home. The 2 men that installed were Dan and Franco. Absolutely everthing went without a hitch. We feel we have a responsive and responsible company, 4 Seasons, to cover future maintenance. We will use them on future jobs and recommend them to our friends and family.

They are very polite. They know what they are doing. They guarantee everything. If you have a problem, they come out for free.

Just want to thank Four Seaons and in particular my technician Wilfrid. I was treated with the outmost respect and he took the time to explain in detail what he was doing and what needed to be done. He always made sure I knew the price before he fixed anything. He did not try to sell my any extra services but explained all the things that Four Seasons has to offer. Very please with overall service and would definitely recommend and use again.

I like them. They were a pretty good service. They still called me back later to make sure everything was okay.

Furnace was not heating and it was a Sat. night. Called Four Seasons Heating & Air Conditioning around 8:00pm and the tech was at the house in about 1 hour. He was knowledgeable and courteous. He had the part with him. Furnace was fixed in 45 minutes. Four Seasons does not charge extra for an "off hours" call. We were given a lifetime parts and labor guarantee, too. The only complaint we have is that the part was overpriced. My husband could get the part locally for one fifth of the price that they charge. Overall we were happy with the company.

Response to an online request for an estimate was less than five minutes and the actual estimate day and time was tailored around my schedule. Wes arrived on time and was a consumate professional helping us choose the best option for our house. The installation team was on time and kept our house and their work area clean. They did a thorough installation and explaination of the new units. There were no surprises and the price we paid was exactly what the estimate stated. I will be using Four Seasons for all our heating and a/c needs and I dont hesitate to recommend them to anyone who asks.

They did the work while we were away on vacation. We were very happy with their service and the product. They were punctual and professional.

old furnace broke. they came out for a repair same day in the eveing so i didnt have to miss work. couldnt fix it were there next morning early as promised to install new one.. took out the old one needed a new air unit also. same day got a price on a new air unit put the furnace in on blocks and up off the floor ( ive been having water problems down there) got it all set up and ready for the air guys the next day to come put in new unit. furnace didnt shut off the first nite. called at like 2 am. techs were here when we woke up to fix the problem. loose wire. company is aces in my book will use them in the future for handyman service, possibly duct cleaning toot

The blower of my HVAC stopped working last night. So looking at the Angie's List reviews I decided to call Four Seasons. Upon arrival, the technician started looking for the problem and found that the capacitor was not working and needed to be replaced. I asked how much it would cost, and he gave me an estimate of $200. Not knowing better, I trusted him and asked him to go ahead. When he got the new part from his truck, I decide to look up the same part on the internet before he replaced it. To my surprise I found the exact same capacitor listed at Sears for $7, while Four Seasons was quoting 30 times that price. When I shared my finding with the technician, he mentioned that the price is set by the company, he showed me the company pricing book and told me that he could only replace the new part at that cost. Not having a way to immediately get the replacement part and not being trained to replace the part by myself, I asked him to replace the part for $200. It took the technician approximately 15 minutes to replace the capacitor. I had heard of such stories, but not expected to have gone through it myself. It is amazing how these companies can take advantage of people and charge exorbitant rates. I do plan to file a complaint with BBB, but wanted to share my experience with my fellow members first. ---------- UPDATE: Four Seasons customer service contacted me immediately to address the issue. They were very courteous and understanding, and I would say they are one of the few companies I have dealt with that take customer feedback so seriously. After listening to my side of the story, they agreed to give me a $100 credit towards future services. While this addresses my situation, I do not know that they will change their pricing to something more appropriate for other customers. Overall I would say their quality of service and customer service is good, but customers need to watch out for ourselves to make sure that price charged is fair.

Terrfiic. On call service provider arrived promptly. Addressed the issue with the upstairs furnace. Was very professional.

I really thought the pricing was going to be insane, having checked a few years ago at replacement window prices for just our front room window. We had the whole house done for the price of that one window. We had a sales rep from Four Seasons come over to measure and give an estimate. Scheduled to work on Monday. They were prompt and courteous. I have three little ones at home, including a newborn. They moved my furniture and used drop cloths to minimize the mess. I really appreciate that! The windows were out quickly and they had two replaced when it started to thunder. They were able to get our old windows back in for the night. They were back early the next morning to finish up. They cleaned up both times. Love, love, love the windows.

Wilfred did an extremely thorough job of cleaning and inspecting our furnace. He was extremely detailed with the entire task. He was very professional and also personable. We are extremely happy with the service provided!

After receiving the information about the company I did not contact them after the estimate.