Four Seasons Heating & Air Conditioning

It was under $200 so it was reasonable.

They did a fine job. The price was competitive.I think they came out, and they adjusted something and they didn't charge me, so that was nice. I think it was something so minor so they didn't charge me for the call.

REBUTTAL TO PROVIDER RESPONSE: I disagree with Four Season’s response to my complaint on several points and have attached documentation from several sources to support my response. This first point is merely to demonstrate the pattern of dishonesty that we have encountered with Four Seasons as the real issue is the misrepresentation of the quality of Air Conditioner that we were given and charged for. 1. The tech 6/6/17 charged for a service that was clearly not needed based upon what the original system was doing. This was never denied by Four seasons, and my suspicion was actually indirectly confirmed when the A/C unit completely failed less than 1 week after installing the capacitor, and the tech 6/13/17 supposedly found several other problems, not mentioned by the first. When Ben contacted me to follow up my complaint, I questioned the marked discrepancy in the assessments, but I was never given an answer beyond a dirty filter. Moreover, I question the accuracy of the 2nd report as well because we purchased a new filter and installed it 6/7/17 based upon the recommendations of the first tech, yet Four Seasons claims there was still a dirty filter present on 6/13—And even if we hadn’t, there is no way a dirty filter caused an entire system to fail in less than 1 week. Additionally, I fail to see how the system could have been that dirty, since we had been changing our filter about every 2 mths and had even had the entire duct system in our home cleaned by Lowes 4/2017 (see receipt attached). 2. Four Seasons reports that “Estimates were left for both options” (repair vs. replacement). This is a blatantly untrue. I was NEVER given any written estimate for a new A/C. On 6/13 the only thing we received was the “description of recommendations” that the tech left with my son after he signed it (attached). However, upon my return from my travels 7/3/17, I went to do laundry, and discovered a document conveniently left on the dryer with the exact make/model and price of the unit I had emailed Ben with concerns about what was being installed from Philadelphia, while the installers were still at my home. I REALLY hope this is not the document they are referring to, as it was clearly backdated to 6/13 since the writing and the forged signature of the tech are markedly different from the signed copy I have with the recommendations from that day(copy also attached). If they had supposedly provided this documentation prior to coming to install the unit 6/25, why couldn’t the installers tell me what kind of A/C they would be putting in (they should have had a copy of the order if it existed before that). 3. We were not told that we would be receiving a 13 seer. I would not have agreed to that because the Angies List article on buying an A/C specifically recommends purchasing one above this. It even states that most companies do not sell even sell them anymore d/t lower efficiency. Also, there was never a discussion about applying the 505.95 that was charged for the capacitor to anything. Why would we have that discussion since the original problem was that it was not necessary in the first place? He is correct in that we were told that the replacement was to be done at a “discounted price” of $3460 because the high efficiency, high quality unit we were lead to believe we would be receiving would normally cost $5400.00 installed—which is highly unlikely for something like a 13ACX ( I am happy to supply at least 5 sources with pricing for this if you’d like). 4. It is also true that I informed Ben that I wanted to discuss what he had told me regarding replacing the A/C with my husband first, and asked if he could reiterate what he had been explaining to me to my husband. He agreed and I called my husband and Ben and the three of us discussed this on a conference call (see row 1 attached cell phone screen shots). During that call after being assured of the value of the A/C unit we would be getting, my husband stated that he would like to have the A/C installed that day 6/23 if they could arrive before I had to leave for the airport. While it is true that we had a 10 seer, it was installed in 2005, after 12 yrs, a 13 seer would be as much of an upgrade as being sold a computer with a CD disk drive and Windows 5 today as a current viable upgrade because your old one has a hard floppy drive and Windows 5 (if they’re both outdated/substandard, it’s not an improvement). This also is evidence that no prior written estimate existed prior to the day of installation, as there would not have been a need for this conversation if it had been provided. 5. From the time the installers arrived, I began to have concerns about what they had been told, and what kind of A/C unit they were planning to install. As I stated during my call 6/24 and in my written complaint to Angie’s list thereafter, the installers seemed to be under the impression that they were there for a repair (I called Ben right away to clarify that it was a replacement) and once that was made clear, they could not tell me what kind of A/C unit they would be installing until they brought it off the truck and opened it. I have attached phone screen shots (Row 2) to show calls I made to Ben and my Husband within the hour between their arrival and the time I had to leave for the airport. I have also included text communications sent between my son and I after I called him from the airport asking him to obtain and send me a photo of the specs for the A/C. Due to the late hour of my arrival in Philadelphia, I sent an email that night as well voicing my concerns (email previously sent to Noel-Angies list). 6. Four Seasons stated that they are able to provide us with additional options, but have not been able to reach me. As you can see from the texts, phone call log(Row 3), and email communications-(previously sent), they have been able to reach me by nearly every means possible. I have included screen shots of my phone log of all calls that have come into me or placed by me to them, and there is nothing from them in any form since 7/11/17. Moreover, at the time this complaint was escalated to Angie’s list complaint resolution department, I was advised that I would no longer have to deal with Four Seasons myself and they should have been communicating with Angie’s list (this is one of the benefits that come with our paid gold membership with Angie’s list). They could have even contacted me via the dispute representative at Angie’s List. The last time I spoke with them was 7/11/17 when I returned a call to Four Season’s customer care (they had left a vm for me the day before, stating they wanted to talk to see if we could resolve our issue). I returned the call because I thought they were contacting me with a resolution after they had worked through the problem with Angie’s list. The woman I spoke to claimed she had reviewed a transcript and they had done what we had agreed to. I knew she was not being truthful, and ended the conversation by simply stating that I guess we were just going to have to agree to disagree, and I would just have to utilize other means to get a resolution. (If she really had reviewed a recording she would have known that Ben had spoken with us on his cell while walking through their warehouse when the arrangements were made. It was also a 3-way with my husband on the phone, yet she stated it was a transcript with Ben and I speaking). I could go on, but I think this paints a vivid enough picture of what my experience with Four Seasons has been like. I can certainly understand why there have been so many poor reviews given for this company.

I would use them again. There was just one worker. It was okay.

The tech checked our filter but did not notice that the blower was set to the lowest setting causing the weak pressure. He said there was probably a leak and then quickly recommended buying a new a/c unit, though ours is less than 10 years old. We got a second opinion and they recommended a leak sealant that will hopefully allow the unit to last up to its expected life (15-20 years).

After they disconnected all the coolant lines, and connected gauges, the company returned 4 days later to say the leak was in the condenser. Originally I was told the leak was in my coils. They were originally planning to replace the coils for the same $1380 before I was talked into the leak test. I was stuck with this company they already had my $1380.00. Employees on the phone are arrogant. Leak test took the installers ten minutes to complete. Scammed

I do, and will continue to use them.

That guy was wonderful. He came out. He only charged me $85. Like I said it was on Christmas Day and he was there within a couple of hours from my call and it was cold. He's the reason I called them the second time.

They are pretty good about coming out when I need them to. For maintain the warranty on the new air conditioning and furnace I had put in a couple of years ago. That's the guy I had to call and they honored a coupon I had. It turned out to be for the furnace and air conditioner. It was very, very cheap. They put the covers on their shoes to walk in the house. The service guy came out by himself and it was fine.

Please use ANYONE else for your HVAC needs. I wish someone had told us this when we purchased a new AC unit from them. My spouse and I work very hard, and this unscrupulous company took our hard-earned money and in return we received an average unit, shoddy installation and unknowingly were overcharged for everything. The unit already needs repairs, which are covered under warranty, that Four Seasons will not honor. Four Seasons tried to extort money from us, telling us they were choosing to void the warranty, because we did not pay them an additional $150+ per year to clean the unit. For nearly $2,000 we could pay for repairs and restore the warranty. Please, don't make the same mistake we did. Go somewhere else - literally ANYWHERE else.

Every thing went well, today was the first time we turned on the air; as of today we have not used the heat.

Obviously, I went with Nuzzo Plumbing to get the job done.

Perfect. Everything was inspected and cleaned.

All the project went extremely well.

So far the prices are fair. There is nothing to say, except if I need them they will come. I haven't had any maintenance done. The only time I needed help was when my pilot light went out, and I did not know how to do it. That only took ten to fifteen minutes to do. The workers have always been pleasant. They cleaned up everything fine.

The installation went well. They called to let me know they were on the way. It took a good part of the day since there was a lot of work to be performed. They removed the old units and cleaned up pretty well. There was a problem with a sink drain getting clogged because the cement patch material was not flushed completely and it hardened in the U of the drain. It did take several visits before this was properly diagnosed and then cleaned out. Overall I was satisfied with the work.

They were on time. I have a 5 year contract with them. The workers are average to good, it depends on who they send. Sometimes somebody comes and I can give a “C”, and some other time they come and I could give them an “A” grade, so it depends. It took all day to install. Their sales force is very good, they’ll sale you anything.

They were very professional. They were very nice, kind and seemed trustworthy. They did a wonderful job in 90 degree heat.

When I called to schedule the service, I asked for a Saturday date. I was told that Four Seasons no longer provides the annual furnace/AC checks on Saturdays due to the high amount of service calls. I told the agent again that I was not available during the week and needed a Saturday date. Then she proceeded to ask me if I had any time off. Seriously??? After I explained to your rep more than twice that I am not available during the week. I have been your customer for 15+ years and I shouldn't have to explain why or why not I'm not available to have my A/C serviced. Then I am advised that they need to get authorization to schedule the appointment. OMG! Now I need permission to have a unit that I purchased through your company to be serviced?? And when its approved, the next two Saturday dates she offers I'm unfortunately am not available and then the agent questions my availability. I hear from your agent, "You ask for a Saturday date, but you are not available for the dates I've offered?" Your agent made me feel like I was a child having to personally explain myself, when in fact, there was no need to. Four Seasons, you have forgotten who your customers are. Remember, it's me, the customer who calls you for service and refers your company to friends and family. What's sad is that I have personally referred friends and family to you whom have also purchased and installed new HVAC systems with you. I have personally had two systems installed myself. I've never had an issue like this before. Anytime I've had any issues, I've always picked up the phone and was always taken care of. I even called back and spoke to a supervisor and was given the same run around as the agent that I previously spoke to. Wow, you want the customers to buy and replace systems but when it comes to service, we're no longer a priority. You have forgotten service is where you really make your bread and butter? I think you also forgot that as a customer, my money is as green as it gets and I can take it anywhere I want to. After my experience, I now have lost all confidence in you. If this is your level of customer service and how you treat your customers, I will take my business elsewhere.

Four Seasons is who I use for my heating and air conditioning. I'd give them an A for their service. For price, compared to other places, I'd give an A.

Just fast, efficient, and effective.

They’ve been great, we’ve been extremely pleased with them. They service furnaces and air conditioners and they will come out and replace them as well. If they are doing an installation, it is two guys that come out, if it is servicing, it is one guy. They left the area the same way it was when I left there.

Not well. Paid show up fee problem not corrected. Gave bad information.

They're very reliable, provide great service and educate us on what they are and arent doing. The technicians are great and they continue to provided quality and consistent service.

Installers did not know how big the job was. They worked for several hours. Job was completed and they were professional. Cleaned up after completion