DOUGLAS ELECTRIC CO.Inc.

Great

A.

Overall I had a good experience.

He will not come out to my area.

unknown

VERY GOOD.

EXCELLENT.

NEVER HEARD BACK.

MY INITIAL CALL TO THE ELECTRICIAN WAS RETURNED PROMPTLY. SCHEDULED TIME TO MEET COMPANY REP TO OBTAIN ESTIMATE. ESTIMATOR ARRIVED PROMPTLY AND PROVIDED AN ESTIMATE. WORK WAS SCHEDULED AND COMPLETED AS SCHEDULED. EVEN THOUGH OUR CONDO ASSOCIATION WAS UNABLE TO PROMPTLY PAY THE BILL, THE COMPANY WAS COURTEOUS AND POLITE ABOUT THIS.

VERY PROFESSIONAL AND PROMPT. MY ONLY PROBLEM WAS THE COST FOR THE SERVICE. THE ELECTRICIAN SPENT LESS THAN 30 MINUTES DOING THE INSPECTION. THE ELECTRICIAN DID COME OUT ON PRESIDENT'S DAY BUT NO MENTION OF THIS AFFECTING THE PRICE WAS MADE . EXCHANGED OUT A DIMMER SWITCH WITH A STANDARD LIGHT SWITCH AND TIGHTENED OUTLET (BOTH OF WHICH I COULD HAVE DONE MYSELF). TOLD US EVERYTHING WAS FINE AND NO CHANGES NEEDED TO BE MADE TO THE CIRCUIT BREAKER. I FELT THAT THE WORK WAS FINE BUT EXTREMELY PRICEY FOR THE AMOUNT OF REQUIRED WORK THAT WAS PERFORMED. I WOULD GET MORE OF A CLARIFICATION FOR THE RATES CHARGED FOR SERVICES PERFORMED BEFORE HIRING THIS SERVICE AGAIN. I WOULD HIRE AGAIN ONLY IF THE RATES WERE MORE CLEARLY EXPLAINED.

DOUG CAME OUT ON REALLY SHORT NOTICE, AS I WAS IN DIRE STRAITS WITH MY DRYWALL CONTRACTOR WANTING TO GET INTO THE ROOM. HE CAME OUT ONE MORNING, SAID HE COULD HAVE A CREW OUT THE NEXT MORNING AND DID. THE WERE TIMELY AND PROFESSIONAL IN COMPLETING THE WORK, WHICH ALLOWED THE OTHER CONTRACTOR TO MOVE ON WITH THEIR WORK. GREAT JOB!

ALTHOUGH THEY WERE QUITE FRIENDLY AND RELATIVELY RESPONSIVE, IT WAS A LITTLE DIFFICULT AND FRUSTRATING TO GET THE ELECTRICIAN HERE. AFTER FOUR DAYS OF CALLING BACK AND FORTH, THE ELECTRICIAN SHOWED AFTER I TOLD DOUGLAS ELECTRIC THAT I'M PREPARED TO TRY ANOTHER COMPANY. ON THE FIFTH DAY, THE ELECTRICIAN ARRIVED AND WAS QUITE NICE AND PROFESSIONAL. I TRUST THEIR SINCERITY AND WORK.

THE ELECTRICIANS THAT CAME OUT DID A GREAT JOB, WERE VERY HELPFUL, AND THE PRICE CAME IN LOWER THAN I EXPECTED. DOUGLAS ELECTRICIANS WENT OUT AND BOUGHT THE LIGHT AND THEN INSTALLED IT FOR US.

NEVER PROVIDED A WRITTEN ESTIMATE AS PROMISED. ONLY GAVE A ROUGH RANGE VERBAL ESTIMATE. TRIED TO UPSELL EVERYTHING.

THE EMPLOYEE THAT WAS SENT OUT TO OUR JOB WAS STELLAR! HE CLEARLY KNEW WHAT HE WAS DOING. HE DISCOVERED ADDITIONAL WORK THAT WAS NEEDED, BUT IT WAS DIFFICULT TO OBTAIN A DETAILED QUOTE FOR IT AFTERWARDS.

THIS COMPANY IS AWESOME! EVERYONE FROM DOUG, THE OWNER, TO DAVE AND PAUL, THE ELECTRICIANS, ARE VERY COURTEOUS, EXTREMELY KNOWLEDGEABLE, AND JUST ALL AROUND GOOD GUYS. THE COST WAS A LOT LESS THAN WHAT WE THOUGHT IT WOULD BE AND THE WORK DONE WAS SIMPLY AMAZING. THEY HAD TO BRING A LINE UP FROM OUR BASEMENT TO THE KITCHEN TO GIVE MORE POWER TO OUR WALL OVEN/MICROWAVE AND THEY DID IT WITH NO FUSS OR MESS! I WOULD DEFINITELY HIRE THIS COMPANY AGAIN AND WOULD RECOMMEND THEM TO ANYONE WHO NEEDS ELECTRICAL WORK. YOU WON'T BE SORRY.

HE CALLED BACK, SHOWED UP ON TIME AND THAT'S WHERE IT FELL APART. HE QUOTED $450 TO REMOVE A DEAD EXTERIOR ELECTRICAL CONNECTION. I FOUND ANOTHER ELECTRICIAN THAT REMOVED IT FOR $100.

A REAL PERSON ANSWERED THE PHONE AND SENT SOMEONE OUT WITHIN 48 HOURS TO REPLACE AN OLD LIGHT FIXTURE. SINCE THE FEE WAS A FLAT SERVICE CALL, ALSO HAD HIM FIX AND ASSEMBLE ANOTHER FIXTURE AND REMOVE A BROKEN OFF BULB LODGED IN A CEILING LIGHT. GOOD, QUICK, PLEASANT; BEST EXPERIENCE I'VE HAD WITH AN ELECTRICAL COMAPNY.

I WOULD DEFINITELY USE THEM AGAIN. THEY DID A GREAT JOB.

unknown

THE OWNER ANSWERED THE PHONE WHEN I CALLED FOR AN ESTIMATE. HE WAS VERY ACCOMMODATING AND ANSWERED SEVERAL QUESTIONS. THE INSTALLER WAS VERY KNOWLEDGEABLE, COURTEOUS, AND PROTECTED THE FLOORS WITH DROP CLOTHS. THERE WAS NO CHARGE FOR TRAVEL TO OUR HOME. I FEEL THE PRICE WAS COMPARABLE TO OTHER COMPANIES, BUT THEY WERE ABLE TO COMPLETE THE WORK IN A MORE TIMELY FASHION. I WOULD HIRE THIS COMPANY AGAIN AND RECOMMEND THEM TO FRIENDS.

THEY SAID THAT THEY WERE TOO BUSY TO FIT ME IN FOR THE NEXT TWO WEEKS SO THEY REFERRED ME TO SOMEONE ELSE.

DOUG IS VERY KNOWLEDGEABLE. HE HAD TWO WORKERS COME OUT TO DO THE JOB. THEY WERE VERY PROFESSIONAL.

VERY PERSONABLE AND COOPERATIVE, JOB WELL DONE.

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