Diamond Garage Door Repair & Service Inc

Tony was professional and answered all questions I asked regarding openers. I appreciated the information and would recommend Diamond to a friend or neighbor. I will use them again should the need arise in the future.

I called Ed on a Saturday he gave me a rough estimate over the phone. On Monday he stopped by and assessed the work and gave me an exact price. I asked him when he could start and he told me on Thursday morning. Ed and Tony came out removed the door did some extra framing work and completed the job. Even with the extra work and materials he used the price stayed the same. I would definitely use them in the future!

-- Tony, the project manager, spent the most time with me inspecting the doors and finding issues to address. I feel that other companies were not as thorough. -- He researched door colors, found a manufacturer with a red door (although not the color we finally chose) and followed up with me with two weeks later about price and timing, as he said he would. -- Tony and his business partner were onsite most of the day and also performed the work. They can remove and install 1 garage door in 1/2 day. -- The company’s practice is to upgrade the door hardware to a commercial grade to lengthen a door’s serviceable life. -- Diamond is competitive on price.

.When their representative arrived he looked at the door, and he was initially a bit confused as to why it would stop after opening about a foot. After a few minutes of making adjustments, he realized that the door was oversize (18 feet) and was somewhat bowed in the middle at the top. He also mentioned that the opener is a discontinued model that opens doors too quickly, and that it had been adjusted to the extreme position of opening the door without reversing if things are out of balance. We had adjusted it a number of times in the past since we have had this problem before, but readjusting the settings had always fixed the problem before. This time no more adjustments could be made. He said he could straighten out the door at the top, but that we also should replace the door opener, as it's a discontinued model and he can't get parts for it, it isn't functioning properly anyway, and that it caused the top of the door to bow in. We told him to go ahead. He came back several days later and straightened the top of the door by adding a heavy gauge steel part, and replaced the door opener. After a couple days, the new opener began malfunctioning some, not opening at all some times, and flashing the light on the opener button inside the garage, which indicates some kind of error on the opener. We called Diamond again, and he came back out and adjusted the sensors(no charge!), and everything has been working wonderfully ever since. The new opener opens the door more slowly, but it doesn't bang it around like the old opener did. We are satisfied that we did the right thing. We will definitely recommend Diamond Garage Door to others.

Diamond showed up to look at the old door and give an estimate the same day that I called for information. They answered questions and left a brochure describing their product. After comparing various estimates, we called to set up an appointment for installation. The crew showed up right on time and got to work. It took a couple of hours on a very hot day, but the crew worked hard and steady, and the job was quickly finished. We were able to save some money - both with our Angie's List discount AND by re-using several old transmitters and key pads. The crew was kind enough to spend time looking up codes to program them. They also gave me a run through on routine maintenance to keep the new door in good working order...

I called on a Saturday evening around 6:00 and within a couple hours received a return call to discuss the issue, estimate of cost and when someone could come out to assess the issue. To my surprise they could send someone the next day. They told me that they would be there between 8-12 noon, which was amazing. Even better was when I asked them to shorten the window to closer to 12 as I wouldn't be at the house until 11 due to other prior engagements. They agreed to have a window between 11-1. Perfect. Now on to the repair. Tony arrived and within a couple of hours was able to diagnose the issue and assess why it was happening. He went to work to chisel out a piece of wood that was in all likelihood hitting the door and caused it to get out of balance and therefore unhinge the cord from the coil mechanism. The repair was quick, they were timely and he even gave me tips on how to maintain the door in the future. Overall excellent experience and would definitely recommend them again.

I called Diamond Garage Repair at 9 a.m. for a broken spring. They called back in less than 5 minutes and said they'd have someone out between 10 and 11. Tony showed up on time, explained what he was going to do, gave some maintenance pointers and got the job done in an hour. He was friendly and professional throughout. I would definitely recommend Diamond Garage Repair.

When Eddie came out to estimate the garage door work, the door was actually collapsing and he help stand it up in place until I decided what to do. He was more thorough than the previous estimator and pointed out a problem with alignment that the other didn't. He was available early the next day. The work was done in a reasonable time, the quality was excellent, and the repair was clean. I will use them again if needed.

Excellent no further issue. Great job!

We weren't sure exactly what was wrong with the garage door, as it would start to go up, then stop. Because we didn't have the right diagnosis on the front end, I feel we were a bit overcharged. Once you have someone at your place quoting you to fix something that needs to be done right away, it's likely you aren't going to send them away to shop around and save money. But $140 to fix a tension spring is about $50 - $70 too much.

I called to inquire about a new garage door opener and left a message. They called back within 2 minutes. The owner explained very well my different options for new openers. I found that the top-of-the-line model that he quoted was actually a few dollars less than a lower end model that another company had quoted. I was able to schedule the installation within 2 days, and it all worked out very well. Good price, good service, honored the advertised Angies discount. I would recommend them!

One of the lifting springs on my garage door broke last night (Sunday). The existing springs had been installed in early 2007 by Diamond Garage Door and I had been pleased with the service before, so I looked them up again. I submitted a request for an appointment last night on their web site and Ed called me first thing this morning (~ 7am) to make arrangements. He stated that they would be out between 8:30-9am and Ed arrived at 9:05am. He looked at the existing springs and asked about the frequency of use for the doors, since the current springs had lasted a bit less than 5 years, which is on the lower end of average spring life. Since the door gets very regular use, Ed suggested that it might be beneficial to upgrade to the next higher wire diameter for new springs, which should give longer service life. He offered me both an exact replacement of the current springs or the upgraded ones - with an added cost of about $50. He did not have either of the required springs on his truck, so once I decided which springs to install, he called the distributor to order the upgraded parts. He told me that his partner, Tony, would pick up the new springs and return to install them, probably within an hour or so. Tony arrived as planned in about 1 hour and installed the upgraded springs. The job was successfully completed within 4 hours of the initial phone call and the total cost of the job was $280. Diamond Garage Door responded promptly to my service request and then provided efficient repair service at a reasonable price.

On Tuesday evening, we realized there was a problem with the garage door. It was unusually loud when it closed. It was also definitely crooked. I called a couple of places and Diamond was able to come out in short notice on Wednesday afternoon. Tony efficiently identified the problem (broken left cable) and had it repaired in under 30 minutes.

I called a few different places for quotes, and ended up using Diamond Garage Door because Tony came out to my place within a few hours of my call and gave me an estimate of the costs for both the garage door and opener. It was a competitive price and Tony was very responsive and prompt. The door was installed without incident and the door looks great. I would definitely recommend using this company in the future.

I Called Diamond at 6:45 am. Ed came at 7:30 he said he would be back by 12:30 or 1: 00. He was back at 12: 45. He replaced the broken springs with a new torsion spring and adjusted the limits on my opener.Everything went great he was fast and he cleaned up. I would definantly use again.

I was impressed with the amount of speed at which they responded to the inquiry and the professionalism they displayed while doing the work.

Nice Job, They arrived within 4 hours of my call. They provided 2 options; install a new opener or fix the existing one. Since $$ is tight, I opted to fix the existing. He also reset the alignmment and did some tuning. I works wonderfully! I would recommend them to a friend.

I had no complaints. In fact, the price was lower than I had anticipated. I'm happy with their services.

Came out the next day, on time and honored the Angie's List coupon. Very pleased and would definitely use them again and would refer them to my own customers. Only criticism I would have is in regards to the van the serviceman pulled up in. It looked pretty beat up and rusted and you know what they say about first impressions.

Perfect. I called this morning and gave him my address and let him know that I had left the garage unlocked. Within a few hours he was at my place and had fixed the issue. I paid him with my credit card number over the phone. I love this company. They really know their stuff and I'm so happy that I don't have to spend my time trying to fix my own opener anymore!

went very well. prompt, pleasant, got job done quickly, price was reasonable

At first they didn't have anyone but they called ten minutes later because their guys finished up early with a job and they came out an hour later. They didn't charge me an emergency repair fix charge and just charged the standard fee, which was really nice. It was about 2 hours worth of work. The base charge was $50 or $75 to come out. It was really a reasonable fee and cheaper than most others. I was very pleased. They were quick and they worked hard. It was very affordable. The total charge was less than another company would have charged for just the emergency call. I was really happy. The work was done well. They were really professional and handled everything nicely.

I would use them for all my garage door needs and earnestly recommend them.

Ed made two visits in all, came when he said he would and fixed the door as promised. He also went above and beyond by getting rid of old wiring. If we need more garage door service down the road, I plan to call Ed first.

Every once in a while, my garage door gets wonky. At this point, I usually know what to do to get it working again, but this time it had me stumped. It would start going down, then go back up. I could get it to go down if I kept hitting the button, but even that didn't work after a while. I figured it was probably time for a new opener, so I reluctantly checked Angies List to find a trusted provider. I called Diamond Garage and the guy was able to come about an hour after my call. I was at work, but the door was detached from the track, so he could get into the garage to start his work. He repaired my broken opener (it had become detached from the roof and was sagging) and also checked our other opener, which ended up needing bolts. He balanced and adjusted the doors and lubricated everything. He called me and told me what he did and I gave him my credit card number over the phone as payment. I was so happy to get it taken care of while I was at work so I didn't have to take time off to hang around! Both doors are working great now! Highly Recommended.