Captain Rooter Emergency Plumbers Chicago

My experience did not go well. They came to give an estimate and they were going to charge me an additional $4000 to do the work. However, I got another assessment from another company and it was much $12 and I was able to replace it myself. I will say the technician was responsive and professional.

I bought the 2 hour AL deal on Jan 9th. 4 days later I got a cryptic message on AL "what is plumbing issue". I responded and then did not hear from them. So after two more days I sent a message on AL asking when they would schedule the service. I never got a response. Two weeks go by - nothing. I call them and they can't find my information, they know nothing about me. They agree to send someone the next day between 8 & 10am as long as I have the voucher from AL. At 10am I get a call saying the plumber is minutes away. At 10:20 I get a call from the plumber saying that he can't find the house. They had given him the wrong address. Meanwhile, I'm not at work while I'm wating for this guy. So he finally gets here and says that the toilet is not leaking. I ask him where the water is coming from. (There is a wet stain in the marble floor all the way around the base of the toilet) He says he does not know. I tell him to replace the wax ring. He gets another wax ring from his truck. Not the same kind for my toilet. He is about to put it on when I ask about it. He says, "Okay I'll go to home depot and get the same kind". He comes back and replaces the wax ring. Then I ask him to look at another thing under the sink upstairs. He says, "I'm already over the two hours. I went to Home Depot but I'm not even going to charge you for that" I said, "You got here at 10:35, what time is it now?" He looks at his phone and says "Almost 12:30". I look at his phone and it reads 12:16. He agrees to go look under the sink. It seemed to me like he was only interested in doing the least amount of work possible for the 2 hour AL deal. I felt like he was doing me a favor to check out what was needed under the sink. (It needs a shutoff valve for the refrigerator water line and he said he'd have to go to Home Depot and it would be $185)

They were very unprofessional. It was a very rude experience.

They were prompt,courteous and efficient. I would certainly use their services again

Initially, I was not impressed and the person who they sent did not know anything about what I purchased through Angie's List. They weren't here on the window that they promised, they were about 2 hours late.

They could not perform the work because they did not have the 10 feet of copper pipe. I explained to them what they needed over the phone previous to the appointment. I was upset because the rest of the shower project is on hold now.

I called to schedule the appointment and they seemed to want to schedule for Tuesday. I took off work and waited. When they were 45 minutes late, I called to check on the technician. He said that he never got my appointment and could try to be there in an hour and 45 minutes. I was very disappointed with this.

He politely informed me that he doesn't come this far to do work.

Ray Serrano came out on the coldest day in Chicago history, and worked long into the night to give us a new shower and tub faucet. He removed ancient fixtures, pipes and tiles, and soldered in new copper pipes. Very professional, thorough, and even let us pick our own fixtures. He did a great job and solid cleanup afterward. I highly recommend him!

Went very well - however cutting blade and rodding coil were a bit too narrow for my line. I wish they had had a wider rodding coil and larger cutting blade - but for price I'm satsfied.

Bought Angie's list deal. Many services not included.

I could only give you a short feedback that I really liked them and I would call them back again. Things were explained to me because I am 78 years old and that is very important to me. The gentleman was very courteous and I appreciated that. They were excellent like I said they were so thorough about explaining everything in detail and making sure I was happy with them coming. They answered any questions that I had. I would use them again in the future.

Happy about that. Even though it's my basement unit I would have liked to see the caulk done a little cleaner but can't complain on the quickness and price.

He diagnosed the problem with a second toilet for me that I could easily fix myself

Jesse Arellano arrived within 30 minutes of the appointment time and I informed him that we had two toilets, that the relatively new upstairs toilet was functioning fine but the downstairs basement toilet (original to the house, very old) was running all the time. He took a quick look at the upstairs toilet and then we proceeded downstairs. I explained that the downstairs toilet had no shut off valve and that I was interested in having one installed if we could agree on a price. I thought that Jesse said that the additional work would run about $130, added to the $39 I had already paid for the inspection (which included changing the flapper). However, the final price was $165 (plus the $39) already paid. Considering the labor involved in cutting the pipe and installing the cut off valve, and the difficulty removing and replacing the faulty innards of the old toilet (the problem was much more extensive than just replacing the flapper), I did not quibble. For some reason, the replacement parts that Jesse had did not function properly, and he had to swap out the parts (which were brand new, in packaging) three times before the toilet was fixed and stopped running. While this did not instill confidence in the quality of the parts, which I think came from Ace Hardware, in the end they worked and the toilet has been fine since then. I had a larger concern about what seems to be a leak under the washtub in the laundry room (on the other side of the wall of the bathroom) that was causing the floor there to deteriorate and collapse, and I thought it might have something to do with the constantly running toilet, but Jesse indicated it probably had to do with the a leak coming from above (the kitchen sink is directly above). However, we did not discuss investigating this issue further or what it would cost, as it was pretty far outside the scope of the appointment. While I was initially a little uncomfortable over the misunderstanding about the price, I thought that it was not an unfair price given the time it took to remedy the problem, and Jesse was professional and diligent. And I wasn't sure if I misunderstood the estimate, which may have shifted upward slightly in consideration of the added labor involved. I don't know. I was just glad to have the shut off valve and the toilet no longer running.

Recently, Jesse performed this service on a Sunday morning and did an excellent job.

A pipe in my basement burst and the plumber was responsive. I was worried about not being without water for a long time but they showed up quickly and fixed the problem. I thought the price was a bit high considering all he did was solder the pipe with the blowtorch. It was quick and efficient.

Did a great job with a good price, however clean up was poor. I had to clean up the water/mess after Jess left.|Based on my experience my son called Jess to see if they'd fix a clogged sink drain (not an emergency). My son told Jess it was not an emergency just whenever they could get around to it. Jess sent someone from his emergency response team. They could not fix the clogged drain, charged us $169 and left us to clean up the mess. We will not be using Captain Rooter again.

Did they do the job? Absolutely, and they did it well. However, we were told that they would be arriving between 10-Noon and they were not at our door until after 6pm!! Now I understand that things happen, however we didn't receive a phone call to let us know that they would be late until 3pm and that was AFTER we called to complain. If all you want is a job done, and done reasonably well, I would recommend. However, if you are looking for someone to reliably show up on time (or at least provide notice), I would advise to go a different route.

When he arrived I told him about water damage to a lower level ceiling area. I told him I was planning to update the lower level and couldn't afford to have more damage. He ran the shower and toliet, decided it was a toliet leaking, reseated the toliet but it didn't fix the problem. I opened the ceiling and he found the shower drain system was the problem. he said he would send a written repair estimate. The estimate never came. I still have a water problem. I paid a lot to have a toliet reseated.

toilet repair increase water pressure

Captain Rooter came as scheduled and diagnosed and repaired a leaking toilet. He had to go to the local hardware store to purchase a replacement seal as the one he had in truck stock didn't fit. On time and on budget. Great service.

Very responsive by Angie mail. Arrived within agreed upon time. We purchased an Angie Deal. A video of the sewer line was part of the deal. The video was not done. The goal was to get the sewer rodded, so I was ok with not receiving a video, but no attempt was made to honor that part of the deal. Also, the deal was for 75 feet, and we were told the line was 125 feet long, so we were asked to pay for the additional fifty feet. The footage was really only 100 feet long, so we ended up overpaying for an additional 25 feet, so I was not too happy about that, but I would use them again if no problems occur post-rodding and if their pricing is right in the future.

The plumber wanted an additional $35 to provide his insurance and license -- something about having to add my condo bldg .to the insurance cert. I have had work done in my condo, and never have I been ask for a fee when requesting the contractor's credentials. And he also requested a parking cost. I think these requirements should be advertised with his Big Deal.

They came in and look at the one toilet downstairs and we asked them to take a look at another but they said no because the job just included one. I said fine. He did a good job and there was nothing wrong. It was very inexpensive assessment and I wanted that because I was afraid that there was a problem down there. He assured me that there was something else but not a plumbing problem. He did exactly what was needed and all was fine. My wife was really happy and she seemed very satisfied. It was a very good deal.