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Captain Rooter Emergency Plumbers Chicago

Plumbing, Drain Cleaning, Sewer Cleaning,

About us

With over 35 years in the industry, Captain Rooter Emergency Plumbers Chicago treats you like family. We are family owned and operated, so we know what is truly important. Our plumbing service professionals are constantly trained in the latest tools and technology of the trade to ensure we can get the job done right the first time. Professionalism, integrity, honesty and our dedication to taking pride in our workmanship will reflect our work. Call us now at 773-840-7800! Our skilled plumbers provide drain cleaning and drain repairs by using products that are safe and efficient to use. Our field of expertise in drain cleaning is our prized specialty. Have an issue with your pipes? Or are you just looking for repairs on your drains? We have plumbers and drain cleaners who do the job right on the spot! We offer prompt and reliable service to sump pumps, water heaters, faucets, sinks, water lines, sewers, garbage disposals, toilets and more at reasonable rates. Our team is dedicated in providing the best possible solutions for all your plumbing problems. We take pride in providing efficient plumbing services that match your needs and your budget.

Business highlights

27 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing. Drain Cleaning. Hydrojetting. Water Heaters. Sewer Line. Sewer Camera Inspection. Sump Pumps. Gas Line. Repiping. Garbage Disposals. Faucets, Fixtures & Sinks. Showers & Tubs. Bathroom Remodeling.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.1131 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
13%
3
13%
2
8%
1
13%


Rating CategoryRating out of 5
quality
4.2
value
4.0
professionalism
4.1
responsiveness
4.4
punctuality
4.2
Showing 1-25 of 131 reviews

Elmer M.
09/2023
1.0
plumbing
  + -1 more
Would rate a Negative 5 Stars if it was an option, HORRIBLE COMPANY PLEASE BEWARE OF THIS COMPANY! Jesus was the initial person (supposedly licensed plumber) that first accepted the job to install a tankless water heater. He stated he does these often and showed a picture of one he supposedly installed a couple weeks ago. On Saturday the 9th Jesus and Jonathan started their attempt to install. We supplied the water heater system. The first unit they told us it was defective on so my husband and step son went to Home Depot and purchased another $1700 tankless heater. After 3 days of attempting to install and filling my house with gas my dog started vomiting so I went downstairs to see what is going on, Jesus tried to assure me nothing was wrong and he was just purging the gas line. I told him my house is full of gas an my dog is throwing up because of it. Then he opens the back door to vent out the basement, About 20 minutes later, their 3rd day at this it’s about 9pm they call my husband to come downstairs. I followed my husband downstairs to the basement and Jesus is trying to tell us it’s not working due to low gas pressure and starts opening the gas line in front of us and trying to have a conversation while gas is pouring from the pipe. I had to tell him to please reconnect the gas pipe now. They wanted to come back on Tuesday to try to run more gas lines. On Monday Jesus had to keep leaving for other jobs which we only found out about because my step son was downstairs and speaks Spanish and overheard Jonathan telling Jesus over the phone that Jesus needs to come back because he didn’t know what he was doing. Right after they left we were outside and smelled gas. We noticed the gas meter was spraying gas. I had Nicor gas come out and they gas man stated the plumber blew the gas regulator on the meter from opening and closing it to rapid. I had to have another company come to install correctly. I was informed the vent was just jammed in the wall. They also put a cover over the ventilation system on the outside of my house that would not allow the system to vent properly had they not just jammed the PVC pipe in the wall. They butchered my wall cutting out 8" + inches when they only needed to vent a 3" pipe. Also I just had my house painted and they used tar to install the cover to the house. Had it worked we would have been killed due to carbon monoxide poisoning. They ran the gas line off the catch of another gas line that was only 1/2". They used a gas pipe for a water line. Water was leaking from all the water lines on the tank. I was also informed that they are not licensed plumbers, they are general contractors that should have never attempted to install a tankless water heater. They could have killed my whole family!
Description of Work: install a tankless water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$17,100

Jahaira M.
02/2023
1.0
sewer cleaning
  + -1 more
We called for a free estimate, tech came quickly which was wonderful. Gave us a quote to which we agreed to. 30min later tech tells us that we have a hard block and is unable to do the job for the agreed price but but still has to collect half of the agreed quote. This place is a complete scam. If its an easy fit sure they maybe great but if its something different then quoted they are going to charge you either way a hefty price. I called to complain and ask why this wasn't explained before the tech even came out, I got a very condescending manager who asked me "so you think we should work for free?" Thats not what I said I called to ask why your company isn't transparent with the customers. Bottom line the quote isn't free. You have to pay $185 for it or more depending on your quote, and its not a complete diagnostic. Be aware!!
Description of Work: Sewer background needed it to be uncloged

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$185

mary W.
10/2020
5.0
drain pipe, drain cleaning
  + 0 more
very well.Mr. Patrick Kulach was very nice.And he was on time.He did not make a mess.He cleaned area when finished working.I will let my neighbors and church members know about your company.Thank you so much.Mary Willard.
Description of Work: pipes cleaned out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$353

Michelle H.
11/2019
1.0
plumbing, water heater repair
  + 0 more
This company is the worst and most unprofessional company that you can come across. I would suggest that you avoid them at all cost. After spending $3500 for them to install a brand new Rheem water heater they came and installed it on the third floor of my townhouse WITHOUT a drain pan. Fast forward to now when I'm trying to sell my house and of course the house inspector said that has to be installed with a pan underneath for safety. I look on the Rheem water heater and it says that a pan must be installed underneath if it is on a higher floor. I called the company to see if they could fix it. They didn't call me back for 3 days even though I expressed urgency. When a manager finally called he said, "That will be $550 for us to come out and drain the water heater and put a pan underneath." Apparently it didn't matter that they had done a shoddy the first time. When I explained that they should make things right since it was their mistake, the manager hung up on me. Don't waste your time. They are truly bad!
Description of Work: Water Heater Replacement

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$3,500

K G.
10/2017
1.0
sewer cleaning
  + -1 more
Jesse showed up. That's a positive. It was raining and we had sewer backup flowing into our basement. He took his time. The rod equipment broke in the middle of the chaos. He used a tip of about 2" in diameter to unclog our 6" diameter sewer line - R U kidding me?! And said "Well for now you are good, but I can't guarantee for how long." In fact on his receipt he wrote down that he does NOT GUARANTEE his work for any length of time. He said we needed to do a camera inspection so I asked if he could it right then. He said no. I called the next day and asked for the camera inspection and they told me that if I were to do it when Jesse was there, it would have been free. Separately it would be another $250 on top of the $480 we paid for the rodding. So I scheduled anyways, because an expert is telling me it needs to be done. Guess what - No CALL-NO SHOW. Unprofessional. Untrustworthy. Misguiding. He took advantage of us. I would never in a million years hire Captain Rooter again!
Description of Work: Rodding of sewer line & camera inspection - only got one of the two...

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0

$480

MARY ELLEN D.
03/2017
5.0
plumbing
  + -1 more
Two plumbers arrived on time and worked for an hour and 40 minutes to clear roots in sewer system. Very polite and cleaned up after themselves.
Description of Work: Rodding of sewer from outside access.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

VENUGOPAL T.
03/2017
3.0
plumbing
  + -1 more
It was ok, not great. They're fine; they're ok.
Description of Work: They serviced my plumbing service.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$99

Dragos M.
01/2017
1.0
plumbing
  + -1 more
They lied and tried to overcharge $1400 for a simple floater change that costs $19.
Description of Work: Pump inspection.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0


Renay O.
12/2016
5.0
plumbing
  + -1 more
It went fine! On time, very courteous, cleaned up after themselves when they left, it went fine. No problems!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Michael M.
10/2016
5.0
plumbing, sewer cleaning
  + 0 more
wonderful. The guy arrived on time and got to work. He even took the time to look at a few other minor plumbing issues to give me some advice on best way to address them.
Description of Work: Purchased the "$99 for Sewer Rodding and Televising" deal because it had been too long since I had my sewer line rodded.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Catherine K.
10/2016
5.0
plumbing, sewer cleaning, drain cleaning
  + 1 more
Luis was excellent. He arrived on time and was very professional with the explanation of the service he would provide prior to start. He offered suggestions to minimize service with tips to alleviate clogging and provided a quote should I decide to invest in installing an outside access point for greater ability to annually clean the sewer line. They were great!
Description of Work: My sewer was backed up and required professional rodding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Travis R.
01/2016
5.0
drain cleaning, plumbing
  + 0 more
Prompt, professional service. Added new wax seal to toilet and power rodded main line.
Description of Work: We had an emergency plumbing situation and the plumber called back in 10 minutes and arrived within 90 minutes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

R B M.
07/2015
5.0
plumbing
  + -1 more
The plumber was professional and advised confirmed what work would be done and at what price. Then he delivered on what he said and the price was as he quoted.
Description of Work: Changed out some water valves in our powder room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Kim R.
04/2015
5.0
sewer cleaning
  + -1 more
They were professional, communicated the problems well, were punctual and clean.
Description of Work: They routed my sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Cathy C.
01/2015
3.0
plumbing
  + -1 more
I didn't need it at the time of purchase and I want to use it now but the provider is excluded from Angie's List. I am now seeking a replacement provider.
Description of Work: I purchased a deal for $99 for two hours of service.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
3.0


NANCY A.
01/2015
5.0
sewer cleaning
  + -1 more
Sewage backed up into basement and Capt Rooter was the only plumber to respond immediately. They got the backup to drain immediately, then put a camera down the line to find street tree roots obstructing the main. The catch basin was also clogged, so they cleaned all that out and rodded out to the street main beyond the original obstruction. Finally, they installed a rodding cap for future maintenance.
Description of Work: Provider rodded out sewer line to street and installed rodding cap. Provider returned 7-8 months later to excavate rodding cap at no charge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Sandra M.
12/2014
5.0
plumbing
  + -1 more
I thought they did a good job and they were able to make the repair that I had called them about.
Description of Work: They came out and inspected my sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Jackie T.
12/2014
2.0
sewer cleaning
  + -1 more
It went fine. But this review is not based on the work that was actually done - I rated this company a D because of the estimate that they gave me for the work that they told me would need to be done. Ray told me that when he was Rotting out the pipes that there was about 10 years of roots in my main line and in order to clear that he needed more machinery and it would take about 2 days and it would cost about $3,700. $3,700 sounded like a lot to me so I called Garrity Plumbing and they came out and did the job for $500. And it only took two hours. I would suggest that when getting plumbing done - (especially if you're a woman) always get more than one quote. There are some companies that will try to rip you off big time.
Description of Work: Rooted out some basic pipes and capped washing machine outlet.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$325

Ann B.
11/2014
1.0
plumbing
  + -1 more
When I called for an appointment, I was told that they do not service my area. However, my town was listed by them as an area they service. And, not even a week later, I saw there vehicle in my neighborhood! Very odd.
Description of Work: Nothing

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


nina N.
10/2014
3.0
plumbing
  + -1 more
Purchased a deal thru Angies List for 2 hours of plumbing for $99.00 I have a faucet that I wanted fixed. When the guy came to work on it he dented the handle badly trying to get it off. Needless to say he couldn't and now I have a terribly scarred handle for which I paid $99.00. I'm not really blaming the worker - it's just a waste of money to get these deals. I won't bother with Angie's deals again.
Description of Work: Tried fixing faucet with replacement part from Moen.

Rating CategoryRating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$99

Norman A C.
09/2014
1.0
plumbing
  + -1 more
For the second time I DID NOT HIRE THIS COMPANY!
Description of Work: Nothing!
Rating CategoryRating out of 5
$39

Osvaldo W.
08/2014
5.0
drain cleaning, plumbing
  + 0 more
It was good. They did what they promised. They were here for about 2 hours and they fixed the problem!
Description of Work: I purchased a $99 Big Deal for sewer rodding and televising, plus drain cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Heather A.
08/2014
4.0
drain cleaning, plumbing
  + 0 more
In the 2 hrs alotted, they were unable to fix the complete problem without taking more time. They did put forth a good effort. My pipes are old so I'll need more work done.
Description of Work: 2 hours of labor: rodded out line to bathroom sink on hot water side (hot water to washer still blocked)

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$100

Leandres W.
07/2014
1.0
plumbing
  + -1 more
Their communication is horrible; I have not been able to reach anyone. I have talked to the receptionist, but that is all. I would have loved for them to do the service because I really need to have it done.
Description of Work: .
Rating CategoryRating out of 5
$39

Terri S.
06/2014
5.0
plumbing
  + -1 more
It went very well. They were on time. They did the work. They were very professional. Two plumbers came out. The price was reasonable.
Description of Work: I purchased a Big Deal for a plumbing service call, plus a $49 credit toward repairs. They took a camera down to look for obstructions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Contact information

2020 N California Ave # 160, Chicago, IL 60647

http://www.captainrooter-plumbing.com

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Water Heaters,
Natural Gas Lines,
TV Repair

FAQ

Captain Rooter Emergency Plumbers Chicago is currently rated 4.1 overall out of 5.

Sunday: Closed

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Captain Rooter Emergency Plumbers Chicago accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Captain Rooter Emergency Plumbers Chicago offers free project estimates.
Yes, Captain Rooter Emergency Plumbers Chicago offers eco-friendly accreditations.
Yes, Captain Rooter Emergency Plumbers Chicago offers a 10% senior discount.
Yes, Captain Rooter Emergency Plumbers Chicago offers emergency services.
Yes, Captain Rooter Emergency Plumbers Chicago offers warranties.
Captain Rooter Emergency Plumbers Chicago offers the following services: Plumbing. Drain Cleaning. Hydrojetting. Water Heaters. Sewer Line. Sewer Camera Inspection. Sump Pumps. Gas Line. Repiping. Garbage Disposals. Faucets, Fixtures & Sinks. Showers & Tubs. Bathroom Remodeling.

Contact information

2020 N California Ave # 160, Chicago, IL 60647

http://www.captainrooter-plumbing.com

Service hours

Sunday:
Closed
Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed