American Pest Solutions

We found them through Angie's List. We had a mother raccoon and babies living in the chimney. We are in Boston and we had rented the house out. Our tenants have reported noises in the ceiling and walls. We called American Pest Solutions. They came out promptly. They investigated. They first recommended one solution and soon as they discovered there were baby raccoons, they realized the mother would not leave so they had to change their approach. They were very good at keeping up with us. The communication was good. They let us know what they were doing and when they were doing it. They were not cheap but they got the job done and then sealed both chimneys to make sure this would not happen again. They put a guard over them like a grate so that smoke could still come out and air could flow but the pests could not get back in. I think their price seemed a little high but I think for this kind of work, pest removal, the prices are just high. The key thing is they figured out how to entice the mother raccoon to move herself and her babies out of our chimney to another place. That required understanding the way in which these animals work and think and react to different situations. I would have never understood how to go about doing it. They did and they got the job done. I would use them again.

Lloyd and Jamah were very thorough, personable, and seemed to know what they were doing. They noted some entry points on my home's perimeter where the mice could possibly be gaining entry. I asked for APS to provide an estimate for the repair work and it was noted on the 10/3/2012 work order. I did not hear back from APS until 11/17/2012, when I received a letter dated 11/15/2012 containing an apology from Mr. Manning as well as an estimate for the structural repairs. In the interim I had contacted a tuckpointing/cement repair company and accepted their proposal to do the work (which however had not yet been done due to their scheduling and the weather). It was just as well because I still hear mice activity within the walls. I thought I would give APS one more try and sent a FAX the evening of 11/18/2012, all the while knowing a $150 charge would be due if they came out a second time. After APS did not call back for two business days, I left a voicemail the morning of 11/21/2012 requesting a callback and notifying them of my FAX of 11/18/2012. It is now the evening of 11/28/2012 and I still have not been contacted, so I have moved on and arranged for another pest control company to see what they can do. I see that there is a review of November 20, 2012 that seems to show a similar pattern of noncommunication from APS for even longer periods of time. Having contacted this company based on the reviews here on Angie's List and Mr. Manning's thoughtful responses to the reviews, I must agree that something must have happened to the reliability of this company. Please note that my ratings of Punctuality and Professionalism reflect the APS representatives that came to my home while the other grades reflect the overall experience with APS. UPDATE: As you can read below from Mr. Manning's reply, he offered to stop by and make a visit to assess the situation. However, as I explained, I had already contacted another company but appreciated the follow-up. It looks as if APS may be back on track, judging from more recent reviews.

I have used this company several times over the past 10 years, as mice continue to find their way into our old house. The company provides a one-year mouse-free guarantee after sealing the entry points. Their claims that they will solve the problem may seem inflated, but they have an A+ rating with the BBB and for us they have always delivered on their guarantees. This time, my initial experience was not so good (but please see last paragraph re: the company's response to my comments here). In October 2011 I saw mice again (after a 2-year hiatus); technicians Lloyd and Jamah came to bait and inspect. I awaited a proposal from George re: sealing entry points; it arrived several months later (along with an apology from George for taking so long). I had contacted a handyman, so didn't respond. Mice reappeared in July 2012; the same technicians came to bait and inspect. I was told the old proposal was no longer valid. The technicians wrote on the work order to send the new proposal "ASAP." No proposal. The weekend before I left on a two-week vacation in early October, mice reappeared. I emailed George and also called the office requesting more bait before I left. The office did not respond to three phone messages (on a Monday); finally they anwered our fourth call and sent the technicians out to bait. The technicians again requested a proposal "ASAP." Eventually the office decided George's original proposal was still valid. The technicians came to do the repair work on 10/29/12. After they left I noticed that they had, without asking, used some lumber that was leaning against my garage. The lumber happened to be rotted soffit boards that had just been replaced on the garage; the contractor had left the boards there to show me that they were rotted. The office refused to give me a senior discount on the repair work (they had given me the discount on the other work). I will call them if the mice reappear during the one-year mouse-free guarantee period, but I don't think I'll use them after that. I actually think my "grades" may be a little too generous, given this experience, but they did get rid of our mice (and squirrels!) in the past for an extended period of time, for which I am grateful. Something has clearly happened that adversely affects the reliability of this company, and I'm sad to see it. Update: As of 12/26/2012, George and I have had several email exchanges. He has responded to all the issues I raised, reports he has made changes in office communications, has extended my "mouse-free warranty" to two years rather than one, and advised me that he arranged a retroactive senior discount and the company will be sending me a check in this amount. This was a very professional and fair response, and I have therefore revised my original "grades" and comments. Office responsiveness may still be an issue, which is why I was a little reserved with that grade, but I give George great credit for his responsiveness.

He was very polite, professional. He checked the outside of the house & then inspected inside and placed bait in key points. I'm very impressed with his knowledge & professionalism.

George was very responsive and professional over the phone while I was ordering the deal and scheduled my appointment right away. Mike came out on time. Was very thorough in applying the treatment to all the detailed areas of our new home as I was walking through it with him. Applied plenty of the treatment also to the crawl space and even the drains in the basement - places I wouldn't even have considered. Even went through and applied to exterior of house, around windows and vents. Very happy with both the service and the results. I would recommend them.

We were not completely satisfied with their service. The original application did not work and we still had bugs in the home. We called them to return but they charged us for the second application. My wife confronted them and they explained that they charge for the first two and the third one is free. We did not continue with their services.

They were very good. They were able to take care of the problem. It took a couple visits, but they did get rid of them. They were courteous.

They did not respond. I have dealt with them in the past and I had a very good impression then. They did pest related work for me a few years back.

They have been fine. They still have to return for follow up but we have not needed the service. They were friendly, nice, and did a good job. I am happy with the service.

They did a great job. They put the trap out and they were able to get him. They did take him away. The only complaint I have is that the guy that came had on either coveralls or a coat that absolutely reeked of skunk. He had to set the trap and come in the house and through a back bedroom. The smell stayed in the house and was horrible. I know the smells come with this business. The next day he came back and had the same clothes on. I would have thought that since he knew it smelled that he would have washed it. What they did was great and he was a great guy.

They were good. I have not heard of any pest or insect problems. They were able to honor the coupon even after it expired. They did a descent job. It was for a rental property. No problems so far!

In the future, I will personally get the necessary information as well as ask the pertinent questions so that the problem is solved in a timely manner. My niece did not comprehend the instructions given and did not ask questions to better understand what was necessary to assist in the disposal of the animals.

First, they performed a thorough inspection. Then, they came back to seal exterior access points to the building and bait interior access points to the apartments and basement areas. For a few weeks, it seemed like the problem was on its way to being solved. Then the tenants started reporting evidence of a newly growing mouse population - seeing mice, droppings, or bags of bait that had been eaten. The guys came back, re-assessed the problem, and recommended an extensive exterior sealing plan that involved pulling up boards on the back porches and sealing under the threshold of each back door. This was an expensive fix but I had already decided I liked how they worked and trusted their judgment. After completing the new, more elaborate exterior seal, they re-baited each apartment, coming back several times to gain access to each apartment and re-bait as needed. Each of the guys that came out to work on the building was very knowledgeable about pest behavior and worked hard at the often difficult and dirty task of locating access points and sealing or baiting as needed. I also talked with the owner on occasion and found him to be a very thoughtful and honorable man. I highly recommend this company.

I had two Pest Removal companies come out to provide opinions/quotes for work etc. I had ask APS to come out and assist with rodent removal/elimination under a deck in the yard. They came out a few days after I called them, two gentleman came on site and seemed knowledgeable enough. They did an alley walk-thru, as well as, a walk around my property. They mentioned how they thought the rodents came about being under my deck and discuss how we could do protection around the fencing, etc. Again they seemed very knowledgeable. They made a make shift bait trap out of a shoebox that I supplied, placed under my deck and also a placed smoke bomb into one of the holes under the deck directly right next to the house. The smoke bomb I later found out was not ideal to use since it was right next to the house under a wood deck. This can cause air quality issues within the house (meaning its highly toxic) and is also fire hazard. They gave me a quote for two REAL (not shoe boxes) bat boxes $125 each for two area's where they thought the rodents might be coming from. Apparently, these boxes where mine to keep. They mentioned it would be $297.50 for the days service and that they would call that following Monday and send a write up with what they did and the next action plans. I received zero follow-up calls, nor any write-ups on any plans or next steps. Not even a phone call, no voice message, no email, no letter in the mail, as to how things are doing, zero follow-up. In my mind they came took my money and ran. I had asked a competitor to come out and they have been at my place three times and they were about $100, cheaper. In all I believe my issue has been rectified by the other company. I would not use this company again nor recommend them. Maybe they are over worked, who knows, they have poor customer service in follow-up AFTER they get your initial service fee in their hands.

Erik and another young man were extremely professional. The quote he gave me over the phone was exactly what I paid after his services. Erik was on time, said he would be at my place between 1-2 and he was. He explained every step of the process and even used his iPad to pull up informational websites so we knew exactly what we were dealing with and understood the process he was using. Erik and his partner were quick with the job and were very clean. I will def use them again in the future and will highly recommend them to others.

Spoke with George and came up with a solution to rid our home of silverfish and the team came out the following week to implement it. They were extremely knowledgeable and courteous! I would highly recommend them.

It went great. We liked the person that came out. They gave us competitive rates. It solved our ant issue. The staff’s friendliness and professionalism was great.

I was pleased with the services received from this organization and would use them again in the future.

Ants were entering my home in several locations on the first floor as well as in the upstairs bathroom. I contacted American Pest Solutions based on their rating and their promise of resolving the situation in one visit. The price was high, however it was less expensive then buying a monthly services from another vendor. The representative was punctual, professional and friendly, explaining the approach and what he was going to do. He advised me that as he was putting out bait, I would see more ants initially as they came to feed on the bait, however within 1 to 2 weeks they would be gone. If not, I should call again for a follow-up. However, all proceeded as he stated. The first few days I saw an increase in ants, more outside than in, but an increase, and them in a few days the number of ants dwindled, and within a week, I did not see ants inside the hours, and the number of ants around the outside doorways and walks also dmished. I should also mentioned, that I had put out bait myself, several times through May and June, which I purchased at the hardware storre; however, it had not resolved the problem. The combination of the bait used by American Pest, and the representative's knowledge of bait placement really made a difference in the results.

They seemed to be knowledgeable. They were supposed to give me an estimate to seal something off, but I never heard back from them about it.

They're just good people. They get out here, and know what they're doing. The guy that owns the company is familiar with the industry. I would definitely recommend them.

They were very professional and thorough. The technician was very good with informing me on what was being done, as well as the results of the treatment.

This is the 2nd year I have used American Pest Solutions to rid my house of ants. They are professional on the phone, show up exactly at the appointed time, answer all of your questions, and use pet-friendly ant baits/This is the 2nd year I have used American Pest Solutions to rid my house of ants. They are professional on the phone, show up exactly at the appointed time, answer all of your questions, and use pet-friendly ant baits/poison. Last year, although they said that a different breed of ant may appear later in the season, we never saw any more ants in the house. This year, we called them the day we 1st saw ants in the house, they came the next day, and the ants quickly disappeared.

The price was reasonable. I was pleased with the service they gave me. I discovered something additional within 30 days of when they had come and they came back and inspected the new work I had discovered, and it was a minimal fee.

I am happy to see that in the last 9 months I have not seen any ants nor have the birds attempted to take up residence in my dryer vents again. It was a bit pricy, but the job was complicated and they gave me a break on price due to having two unrelated problems. I was happy with the price.