American Pest Solutions

Rick and owner George arrived right on time, did an inspection of the "problem area" and examined the remains of what we suspected were termites. They diagnosed them as citronella ants. But even after that quick diagnosis, they proceeded to do a detailed examination of the wood supports and joists in our basement, and looked at certain areas by the footing of the walls to look for potential problem areas. In addition, they went to the front of the house and looked underneath our front porch and gave some tips about cleaning out the leaves, etc. to prevent other creatures from using them for bedding, putting some poison down to cut down on the bug invasion. Our basement walls are brick and have significant effluourescence issues, so George discussed a potential solution for waterproofing and keeping moisture out, which is a prime reason that we have ants and insects in our basement. He also examined our catch basin and said that we might have a future problem with sewer backup. So, all in all, even after realizing that we didn't have a termite problem, Rick and George went above and beyond to give advice on other potential issues with our house, which we appreciated.

It went well. They were prompt & professional. We even have a year's warranty on the work as well.

We would use them in the future if need be.

See above. It went very well.

I had evidence of a pest intrusion (items knocked over in the basement) but did not see or hear the intruder. Four days prior, another exterminator had diagnosed the problem as a rat and set rat traps. After four days of no results, I called American Pest Solutions. They arrived the next morning as scheduled. FIrst, two younger technicians came and they said they agreed the problem was a rat. They examined the property thoroughly to determine the point of entry. After a while, George Manning came to provide backup and guidance to the yonger technicians. He disagreed with their diagnosis and said I had a squirrel. He went to the attic and found an unscreened vent where the squirrel gained entry, and traced the path to where the squirrel went throug the wall to end up in the basement. They sealed the vent. Other than the false start witht he two younger techs, I was generally very happy with the diagnostic service. I was hoping they would get the squirrel out of my house. They said to simply leave the back basement door open and the squirrel would leave as soon as it smelled the fresh air. They had me sprinkle baking soda on the floor around the doorway so I would see footprints as evidence of the squirrel leaving. This approach was pretty impractical, as I needed to leave the house and could not sit for hours and wait for the squirrel to decide to leave. I tried for an hour with no results. I then borrowed a trap from a friend and was able to trap and release the squirrel myself (which I was hoping to avoid). Bottom line, I was very happy with the diagnostic service and with their fixing the point of entry. I was very impresssed with George's expertise, though the false start by the younger techs made me wonder about how well they would perform if in the future George were not on the scene for any reason. I was disappointed that they could not quickly and definitively get rid of the squirrel and that I had to do this myself. George explained that trapping is just not their approach and that they are not licensed to handle the animals. I understand this, and I trust his judgment that the squirrel would have eventually left on his own. As I mentioned, I did not have the time to wait for this approach to work and needed something more definitive. If I had it to do over again, if there were a company that would have had all the expertise and professinalism of American Pest Solutions and could have trapped the squirrel I would have used that company instead.

Excellent 1st experience. They kept in touch about the schedule, arrived on time, and explained in detail their process. They "evict" the animal by placing a one-way entry system that allows animals to leave but not enter. They try to scare the animals out, but then leave and come back when all the animals have left. They work with the homeowner on this, calling to see if there is any noise or evidence of the animals. Then they come back and close the hole in addition to any others they found during the inspection. This is a much better system than setting traps and removing animals as they happen into the trap, which I don't think would work at all with squirrels. It was very expensive, but worth it. I have been dealing with raccoons and squirrels for years now and am exhausted with it. American Pest guaranteed my soffits would be pest free for a year. What a treat!

George and Ricardo are awesome. I had spiders taking over my house and back yard, due to house being empty for a few years before i bought it and active termites in my garage from my firewood (i had piles of "sawdust" under the wood). the wood is usually outside in backyard, but i was having a new patio installed and wood needed to be moved. Ricardo did an extremely thorough inspection sprayed everywhere he could get too. Our spider problem was gone over night!!! As for the termites, Ricardo advised me George would call me back. George called and spent 30 minutes on the phone with me explaining how termites survive etc. George reassured me the termites would not spread to the garage since I had the wood on a metal stand. George further explained that the termites are more than likely dead and if not they will be dead soon since they cannot survive in wood under a certain moisture amount. sure enough, no more active termites and burned the wood when I went camping. I am extremely happy with American Pest Solutions and will definitely use them again to control the spiders in and around my house!!!

It was excellent but it's not through Angie's List.

We were pleased with prompt service. The arrived on-time, and did a through job. We will use them again for periodic pest control.

The initial contact with the company was fine. They sent someone out to inspect and he offered some suggestions. It was agreed the company would send us two proposals for work in a few days. We never heard from them. We called them 5 days later and they said they would send us the proposals. We never heard from them again. We called a week before Thanksgiving and reminded them that they still hadn't sent the proposal. They said they would send it that day. We never heard from them. Our rat problem continues and had we known we would never hear back, we would have moved on a month ago. We were extremely disappointed given that this company was rated so high on this site.

After calling for an estimate, I got an almost immediate return call from the owner. He identified our problem bugs over the phone and gave an estimated price. He spent a long time on the phone with me, approx 15-20 minutes and was very helpful, providing ways to handle the bugs on my own. I made an appointment and an exterminator showed up, early. He sprayed over the course of the next hour. Since then, we have not had any bugs at all. Literally have not seen one. The carpet beatles are no longer eating wool clothes. So far, I am extremely pleased with the quality of service provided. My only complaint is that someone should have told me that the bedroom would be uninhabitable for a week, even with the windows open. If I had known that, I would have moved my clothes out of there in advance. That is why I gave professionalism a B instead of A. For a week we had to move into the guest bedroom and slept on the futon. Not a huge problem, but the chemicals used are nasty. They made me and the wife a little dizzy and direct contact with the most heavily sprayed areas was not possible.

It turned out well. They were here about a month ago and we didn't spend anything other than the cost of the deal. It was a good service, they were on time and they did what they advertised.

They caught the original mouse, but another one found its way into the house the following year. This was, however, due to the fact that we didn't make the repairs that American had recommended. They were very accommodating and very responsive, too.

Very polite. Walked around the house, found several mouse holes and showed them to me. He did miss one hole under the porch (we had work done and they found it). Looked around inside to see how they were moving in the house and where they were active. They also checked under the stove to see how they were climbing up and swept up back there. Baited extensivly (it seemed to me) and told me what to expect. He did not push their mouseproofing services on me.

We purchased a "special" from Angie's list for Spider removal on a house up to 1800 sq. ft. The appointment was for 8:00 AM. The man finally showed up at 10:30. He did the required spraying, and the problem seemed to be gone. Two weeks later I received a bill marked paid, however it stated that a follow up fee would apply after 3 weeks. I called and Gabriella told me that if we needed them to come out again, it would cost an additional $125, and only then would they guarantee their work. I mentioned to her that we had seen some baby spiders in the basement, and it had not yet been 3 weeks, so I expected them to come out at no cost and respray the basement. She said that it didn't matter about the time, it would still be an additional $125 because this was their policy. When I complained, Gabriella said that the service man said that we had a "large house". In realty our house is around 950 square ft. I feel as if I have been cheated by American Pest Solutions, and will not call them again.

They were extremely professional and courteous on the phone. They explained the plan of attack and sent me expectations for the preparations. Their technician called ahead to confirm the appointment when he was en-route. The technician met with my tenants and completed the work without trouble. He contacted me when the work was completed and offered their unconditional 3 month guarantee. I am very pleased with their professionalism and results and would definitely use them again!

They treated for the wrong bug and never offered a refund for the treament that was incorrect. George Manning came out for a second consultation and my husband said "we got $100 worth of information for $250." They also took a flashlight of ours, promised to return it and six months later, it has yet to be returned.

After returning home from family vacation it was obvious that we had mice. I aw currently working with a different exterminator and the problem was not be handled. After the visit from American Pest Solutions we no longer had any problems. I (10 mths later) have not seen any evidence of mice. They were very helpful, professional, and knowledgable.

They did a great job. The technician said it may have to be a two step process, but it only took one application. I am unsure if their product was green, but they made sure they were precise with the application to keep my kids safe. The tech was friendly and knowledgeable. Getting the appointment scheduled was easy and they showed up on time.

The technician was nice able to find a possible entryway for the mice. They did not do the patch work on the area. They did okay work. The technician was 30 minutes late, but called to let us know. He was at our house for about 30 minutes. I feel like I did not get a very thorough inspection. There was a problem with their price quotes. They quoted me one price and wanting to charge me another. They wanted to charge me $250, and the quote range I originally received over the phone was 25%-30% lower than that cost they wanted to charge. I ended up paying $125. I called to dispute the amount, and they were accommodating to that. I would suggest getting as clear as you can estimate for the work.

Great service, fast a efficient.

Ricardo was polite and professional. He explained where spiders like to make their webs/nests and showed us a few examples in our home. We were being overrun by spiders and had even been bitten a few times while sitting outdoors near the side of our home. One of our family members had a severe reaction to a spider bite, so we captured one of the suspects in a glass jar the day prior so we could find out if it was a Brown Recluse. Ricardo took a photo of it with his phone and sent it to his boss. Turned out it was a Hunter spider, but it was good to know what we were dealing with. Our house was sprayed around the outside perimeter and around all the windows and under the gutters and eves. Also, he sprayed inside around all the baseboards on both levels. The odor was faint and went away in a couple of hours. The good news is WE HAVEN'T SEEN A SPIDER OR CENTIPEDE SINCE!! We rest easier now and feel it was well worth the money to get this problem under control. The visit to the Urgent Aid Center and prescription of antibiotics needed when our family member had the bad reaction, cost approximately the same and getting rid of the problem. We will do it again next year if needed, and will call American Pest Solutions to do the job.

Our home inspector for our purchase had been concerned about some possible termite damage. We contacted American Pest Solutions and they came out to take a look at the house and were able to coordinate with our schedule. The inspector did a comprehensive review and he explained what the cause was of the damage thought to be termites. It gave us piece of mind and I would definitely use them again.

I did not use this service the receptionist did explain the company's process of giving estimates on pest prevention. The quoted cas seemed too pricey to me. I decided to check with other company's for estimates

This is an overdue report, but I want to make sure the mice problem to my house is solved. We have an issue of mice come into the house during the fall season. I placed the glue trap in the basement ceiling and captured about 2 to 4 mice every season. After my trap captured a family of 6 mice (mommy mice and 5 babies) one year, I finally decided to take care of the problem for good. I got the name from Angie?s List and the first inspectors came to my house agree with my suspicion that although there is no visible entry point into the house, the area under my backyard patio could be the entry points for the mice. Because the area is covered by the patio flooring, the inspectors placed plenty of baits in the area where he found mice droppings and ask me to call them back once I removed the patio flooring so they could do an inspection to the covered area. Since my patio deck has seemed a better day, I decided to replace the deck (but keep the frame). The inspectors came back after the deck boards got removed and gave me an estimate and an agreed date to seal the area; the inspector also place more baits after noticed that the baits placed previously got eaten by mice. The sealing crew showed up on time, placed cement mud and galvanized wire mesh to seal the gap under the sidings around the house. They also discovered a half inch hole under the chimney overhang (where previously inaccessible due to deck board cover) which they sealed it off with the wire mesh. I filled the hole with pest proof expanding foam to prevent cold draft during the winter. The whole sealing job took about 5 hours in one of the hottest day in late summer but the crew had good attitude and spirit. They also show me where the hole under the chimney overhand is. Different staff came out each time for inspection and estimate but they show up on time, very polite and professional. The inspector answered my questions and very knowledgeable about the type of pest in my neighborhood. It has been over one year since the seal job was completed and I have not seen any activity of mice in the basement ceiling area. The project seems to be a success and I keep my finger cross that is the case. Overall I am pleased with the American Pest Solution. The only complaint I have is that I get charged the full inspection every time they came out for follow up inspection and estimate. I think it will be more reasonable to offer discount on the follow up, especially since I hire them for the major project. Other than that, I am happy with my choice and I?ll recommend them to my friends.