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American Pest Solutions

Pest Control, Animal Removal

About us

Our Approach to Pest Control is Total Elimination


Services we don't offer

Trapping, fumigation & weed control. We also do not remove dead animals.

Amenities

Senior Discount

10%



Accepted payment methods

American Express
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Photos of past projects

Reviews

4.7206 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
3%
2
4%
1
1%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 126-150 of 206 reviews

Schuyler V.
03/2011
5.0
pest control
  + -1 more
George Manning is the most knowledgable individual in the field of bugs/rodents etc. After consulting another company recommended to us, we quickly became disappointed in them and contacted George knowing his reputation was by far the best. George was informative, clear and most of all, comforting. His manner is kind and quite sincere. His team is beyond courteous and they were exceptionally professional and well-trained. We would never have purchased the home if George hadn't made us feel like it was a problem they could easily remedy. George is accessible and is an expert in his field...we would never trust anyone else!
Description of Work: Pest elimination from a home we were purchasing...camera-scoped the sewers, catch basin, kitchen drain, etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from American Pest Solutions
It is all that we have to offer: correct ananlysis of a problem, and the best possible solution to correcting that pest problem. At no time do we pass up the opportunity to offer permanent solutions to these conditions. Our industry usually wants to set up maintenance agreements based upon repeated visits termed preventive maintenance. We do not believe that such programs are needed if a problem can be addressed as elimination rather than mitigation. When we receive a "B" for price, we realize that the cost for success was not insignificant; however, we do know that our guarantees are unconditional, and do represent an excellent value after all is said and done. We give thanks to these thoughtful comments. Respectfully, George Manning Consulting Entomologist www.pestproblemssolved.com

Melissa Z.
03/2011
5.0
pest control
  + -1 more
after shortly moving in to our home, we noticed critters that we did not recognize as anything other than bedbugs. we scheduled an appointment with ease. our pest man was very punctual and inspected our home using a flashlight. we were provided a free estimate only as the pests seen were not bed bugs. our pest man was very professional and knowledgeable on the subject. will definitely contact them in the future if pest control is needed.
Description of Work: we were provided a free estimate and were fortunate to be void of bedbugs. the service was immediate and very professional. our pest man was an expert and educated us on the issue. would recommend.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from American Pest Solutions
For the most part, inspections are not free of charge; however, when there is no need to perform a service, occasionally we have provided a visit at no charge. We do not make this a habit, I can assure you.Inspections are too detailed and tim consuming to be free of charge. What is more, is the degree of detail that goes into an inspection. It would seem much more practical to actually provide the service rather than simply inspecting. It is true that if we do not find a single bedbug that a treatment just might be unnecessary. This can be a hard call, since bedbugs, when newly introduced, can be almost impossible to locate. Too many people think of these pests as creatures living in one's bedding. Actually, they can be found behind baseboarding, wall hangings door hinges, under carpeting in laundered clothing within a bedstand, in a desk top computor, a DVD collection, book shelves, ceiling cornace work, or molding, electric wall plugs soffas, couches, etc. If one is living in an apartment building, it would be useful to inform management of the belief that one has a bedbug presence. The following preparation should precede an inspection, and or treatment: Preparation for Bed Bug Treatment This newsletter will help you prepare for your upcoming bed bug treatment. The following list must be completed prior to the treatment. Failure to comply with this list will result in a decrease in the effectiveness of the treatment. This will also increase the length of time to properly eliminate thecurrent infestation. 1. All items blocking access to the baseboard and carpet edges around the room need to be moved away from the wall, but NOT out of the infested room. Baseboards and carpet edges provide an excellent harborage for bed bugs. 2. All contents of the dressers, nightstands and closets should be placed in plastic garbage bags and securely tied until they reach the washer/dryer machine. This should be done in the infested room to prevent spreading the bed bugs throughout the residence. All items that are “dryer safe” should be placed in the dryer on medium to high heat for at least ten minutes and brought back into the infested room only after the living space has been treated. If items are to be washed, then use the ordinary settings to higher settings when practical. 3. Items that are dry clean only should be bagged as described above in #2 and brought to the dry cleaners. Dry cleaners should be notified of the infested items so the infestation does not spread within the facility. 4. All other items such as lamps, clocks, computers, radios, TV’s, hanging pictures, etc should be left in the infested room or residence for inspection and treatment. All these items provide harborage for bed bugs and if not properly inspected can be a source of re-infestation. 5. Remove and bag all items under the bed prior to treatment by professionals. Once space is treated, items should be inspected and cleaned before being placed back under the bed (See Point # 2). 6.DO NOT discard mattresses or furniture until a pest management professional does an inspection. Mattresses and furniture may not need to be discarded once treated by a professional. Nothing should be removed from the dwelling until inspected and or treated by a professional. New mattresses or furniture should NOT be purchased until after the infestation has been eliminated. Mattress covers do offer some protection from bed bugs by trapping them in the encasements. The bed bug will eventually die over a period of a year. These do not replace any other treatment methods. 7.The pest control company must be notified of any allergies, chemical sensitivities, or similar medical conditions prior to treatment. 8.Pets must be removed during the inspection and treatment. All pet bedding must be laundered (See Point # 2). TIPS…… It is extremely important not to remove any items from the infested residence before treatment. By doing this you increase the possibilities of spreading the bed bugs to other rooms or residences. Because bed bugs are excellent hitchhikers they may enter the residence through luggage, furniture, clothing, boxes, backpacks, etc. when these items are moved between rooms, apartments, hotels and homes. Used furniture poses the greatest risk of harboring bed bugs and their eggs especially bed frames and mattresses. One should think carefully about bringing in used or salvaged furniture into their homes. To Building Managers and Owners: It is unpleasant to receive a call from an apartment dweller that reports bed bugs. You may feel like saying that it is that occupant’s responsibility to address the situation immediately---DON’T SAY IT! Managers are responsible for maximizing tenant occupancy, profit margins, and over-all building up-keep. Owners will look at their investments, taking regular stock in their direct supervision of property; however, they become even more intense when management is in charge. A bed bug issue is considered a health issue. Even though there is no proof or record of disease transmission to date, health departments will press down upon properties, whose tenants report bed bugs. Investigation takes up extreme time. Health officials don’t want to tie up personnel with growing complaints that they are now frequently receiving. A complaint may not be valid; however; liability can fall upon a less than diligent municipal response to a call-in from any bed bug complaint within their jurisdiction. Tenant move-outs are accelerating. With these, so-called constructive evictions, liability is heightened, and law suits are becoming more frequent. Constructive eviction is a term used in the law of real property to describe a circumstance in which a landlord either does something or fails to do something that he has a legal duty to provide (e.g. the landlord refuses to provide heat or water to the apartment), rendering the property uninhabitable. A tenant who is constructively evicted may terminate the lease and seek damages. To maintain an action for damages, the tenant must show that: the uninhabitable conditions (substantial interferences) were a result of the landlord's actions (not the actions of some third party) and that the tenant vacated the premises in a reasonable time. A tenant who suffers from a constructive eviction can claim all of the legal remedies available to a tenant who was actually told to leave. Placing responsibility upon a tenant suspected of introducing bed bugs will not stand up in any court of law. The burden of responsibility falls squarely upon the unfortunate building management. The threat of an expanding bed bug problem is a reality. Bed bugs will be on the move. Timing is everything, and correct decision making falls upon the leading responsible party---AGAIN, BUILDING MANAGEMENT. In order to proceed, the following opportunities must be initiated, and hiding the issue from tenants is not the correct posture to take: 1)Publicly, post a notice which provides space for signature and unit number. All occupants must sign that they have read the notice. Those not signing must be contacted directly. The notice must read something such as the following: Attention unit owners (or tenants what ever the case may be)! We have received a report of bed bugs, and have verification that such exists within, at least the reporting occupancy. We are taking rapid steps to halt spread of bed bugs, and your immediate response is required. Answer this question please---DO YOU HAVE BED BUGS, SUSPECT BED BUGS, and OR KNOW OF AN OCCUPANT THAT HAS BED BUGS? Contact our office with reports or even questions that concern this issue. We have posted a complete explanation of procedures that can be, or will be taken to effectively pursue this issue. We have also posted a fact sheet regarding habits of this pest. Thanking you in advance, Property management 2)Call in a pest elimination company that has a track record for complete removal of bed bugs. Make certain that the company will agree to take full responsibility for eradication of these terrible pests. If the company fails to remove the bed bug problem, your occupants will lose confidence in your execution and effective follow-through. 3)If you use a canine inspection team, make certain that the dog handler is properly certified to work with the dog. Dogs will not always find a bed bug location. The condition may be too new, be effected by drafts from air conditioners, and fans, high ceilings with upward air movement. Dogs will not be able to detect an old, but recent infestation from an active one. There may be mixed signals. Sometimes the use of two dogs can be more effective. The dog handler’s skills will be vital to the reporting success. 4)Well-trained technicians that have many hours of bed bug extermination experience can not always locate a bed bug problem. It is better to talk to the occupant, enlist cooperation in preparing dwelling treatment, and actually proceed with the required bed bug extermination. During the extermination process, bed bugs may be located; however, thoroughness will be the consistent requirement. 5)Bed bug extermination is expensive. There are many modalities used today by different companies. The results must always be the same. A guarantee of a minimum of 120 days must follow the treatment. Since these pests are able to live as much as a year without a blood meal, it is important to remain vigilant. 6)Monthly spraying can be useful after there are no more bed bug complaints. It would be more cost effective to schedule quarterly visits as an on-going caution---at least for a year. 7)Interviewing prospective tenants and condo owners will help to prevent recurrences of bed bugs. Future occupants must let management know if they have left a bed bug presence in their last dwelling. Regards, George

Patricia D.
02/2011
5.0
pest control
  + -1 more
I would hire this company again based on their professionalism, and promptness in responding to my request for service. Rick (American Pest Control) walked around the premises looking for points of entry. Inside, he also looked for hiding places on the first floor around the kitchen and in basement. Located area outside of the house, around conduit for junction box, as hole in wall on side of house where mice (and rats) can enter. Also, identified gap at bottom of the back security door as opening for varmints. The entire process took abot one hour. Rick was very informative, and professional. Taking Rick's advice, I applied gap sealant for all the areas he identified as points of ingress. It has been months, and hard winter months, and I have not seen a mouse, or even evidence of one in the house.
Description of Work: After seeing a mouse in my home, I immediately accessed Angie's List to identify services for pest control. Rick (American Pest Control) quickly assessed potential points of entry from exterior of the home. While taking into account that I have dogs, identified locations where poison could be laid out to eliminate rodents.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Response from American Pest Solutions
Thanks for your well written and detailed report. These reports are so important in guiding other prospective clients to our company. Today, many people will be extremely cautious when deciding to hire a pest control company. We feel that a problem that is corrected immediately will always trump the monthly or quarterly pest program that is the typical offering. Rick is a thoroughly trained technician who takes great pride in excellent performance. Our standard for service is always to correct a problem and to inform our client in understanding how to be pro-active against a possible future problem. To properly inform our customer is a way to keep down future pest control costs. We know that the customer will always refer our company to others. The bases of our growth has always been referrals. The advent of the Angie's list referral has been a huge addition to the word of mouth growth that our 46 year old company is experiencing. Thanks for the comments, George Manning Consulting Entomologist www.pestproblemssolved.com

Allison W.
02/2011
5.0
pest control
  + -1 more
They were on time and they were pretty accurate. I had a couple of ants left over and they came back out to make sure that it was taken care of. It was a pretty good company.
Description of Work: I used American Pest Solutions to do ant extermination.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from American Pest Solutions
Thank you for your report Member--- Ant work is difficult to perform unless the following considerations are placed before a service commences as follows: 1) Know the ant species 2) Consider its colony(colonies) location(s) 3) Diet preference per time of year(seasonal preferences) 4) Type of application: bait vs. liquid or dust-type pesticides 5) The number of service calls to conclusion of the ant presence These diagnostic considerations are important to any ant species appearing within or outside of the home or both. Spraying is a sure way to kill foraging ants, but it does not wipe out the colony unless there is a direct hit upon the total habitation of that colony. In many species, there are multiple queens. In such cases, spraying may scatter queens and provide for future exponential colony development. The last thing that a consumer should allow is a treatment that does not identify the ant species or justify a spray or dust type ant extermination program. One can find more information within our website, www.pestproblemssolved.com Thanks again for your report, George Manning Consulting Entomologist

Shaun F.
02/2011
5.0
pest control, animal removal
  + 0 more
They have been very nice and very helpful. I found a dead mouse a few weeks later and they came back and rebated. They have been very nice to work with and we would recommend them. It was kind of expensive but it was worth it. The fellow that came back was the same one that was here originally and he checked all around the house upstairs, downstairs and in the basement. It was not as cheap as going to the hardware store and buying our own products but we felt confident that he was looking at everything around our house. They were prompt and pretty thorough. They were friendly and willing to come back and rebait. They have a period of time that they are willing to come back for free. They offer good service. They were very prompt and made the appointment when we were available. They explained what they were doing and what they were putting down because we have grandchildren that come over. We haven?t seen any more mice.
Description of Work: We used American Pest Solutions because we had mice. They came and put down bait.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from American Pest Solutions
Thanks for your comments. Not everyone will take the time to write a report. We know how important are your comments to us. There are many companies competing in this market. Every company promises to provide excellent service, but too often, the results fall short of the mark. We have chosen the high road; that of solving problems immediately, rather than selling an on-going general pest control program. The charges are higher than a maintenance service; however, if one totals the cost of an annual maintenance service and compares that to a service such as we offer, the cost of the other service will usually be much more than our initial visit plus our possible follow up service. The extended guarantees of three months at no cost for a return visit can assure our client that they really do receive their money's worth--- both in dollars and in service. Regards, George Manning Consulting Entomologist www.pestproblemssolved.com

WILLIAM S.
12/2010
5.0
pest control, animal removal
  + 0 more
We finally found the right people to help rid us of rats under our house (dirt crawl)) and in our walls. I found APS on Angie's list and liked their idea of finding the main cause to our rat problem, and then solving it rather than just baiting the area as a temporary fix. For over 7 years we had problems with rats scratching under our floors and within our walls driving us crazy. Baiting or trapping them only would last for a short time and would cause alot of foul smelling odors. I called APS, and within 3 days, they sent Lloyd and Patron out to check out our problem. We had them do a camera check in the sewer lines right away, since we knew we had a problem already. The cost was $400, but it was well worth it, because he found 2 cracked pipes that were allowing access for the rats from the main sewer line. Both Lloyd and Patron were very thorough in their inspection, and took the time to go though all of our alternatives and answer all of our questions. Two weeks later, Lloyd, Dave and Clarence came out and dug out the dirt under our our house to get at our sewer lines to replace the pipes. They all did a great job, particularly the fact that they only had an access hole which was 2" x 2" wide, and had to remove the dirt bucket by bucket. They were on time and stayed late when they needed to, and cleaned up thoroughly when they left. It was very helpful that they knew all about the plumbing of a house as well as pest control. They came in and were able to solve a few other glitches that came up during the process. We were extremely pleased with their work. Lloyd did a great job keeping us abreast of the work and explaining all the details. He even came back on Saturday with his sons to finish the clean-up. They also have a 3 yr guaranty, and a follow-up after 6mos or a year. All in all, the problem is finally solved and we're happy.
Description of Work: Repaired broken sewer pipes under our home, which allowed rats to get under our house and in the walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,900

Response from American Pest Solutions
Greetings Member, and thank you for such a detailed report. Our technicians are extremely gratified that you have expressed your appreciation within this angie'slist format. The company is soon reaching its 47th year of existence as a real problem solving entity. Our technicians are continually challenged to perform diagnostically and thoughtfully. There are several other firms that advertise immediate solution work. To my knowledge they were all employed by our company at one time. We appreciate competition; it only drives us harder to be the best that we can be. We do not boast of our success but humbly feel gratitude for the appreciation that we receive daily from all of our customers. It is easy to become complacent when one thinks they can't be any better. This is foolish thinking. There is always someone out there that wants to best us every day. A few thoughts for you and all that will read my comments: Pest maintenance, mitigation, or management is really regularly scheduled visits to address a problem. Too often contracts are signed for monthly or quarterly service when the condition could be resolved immediately through correct diagnosis. There are answers to pest problems. Every species has characteristics that will aid in elimination. This is not always possible given existing structural niches, and therefore, When repeat service becomes useful, the customer should be explained its reasons. Best regards, George Manning Consulting Entomologist www.pestproblemssolved.com Nothing is accomplished by guessing

Christine W.
12/2010
5.0
pest control, animal removal
  + 0 more
It went very well. Technician walked around the entire property looking for possible entrances the rats could be using. He even crawled into the crawlspace under the house. Left bait and advice about which openings need to be sealed up. Guaranteed the work for 90 days.
Description of Work: Investigated rodent problem in our house, advised us about how to eliminate entrances they were using. They also left bait and advice on how to use it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from American Pest Solutions
Ordinarily, no baits are given to a customer, unless they have a label and an MSDS sheet. We welcome your appreciation of our service to you; however, for the record, we spoke to our technician regarding the bait that was left for you. In cases where a customer is asking for product, it can be given to that customer with written instructions, label, and MSDS sheet. The service must reflect that a specific amount of bait has been packaged and left with that party. I am writing this comment for two purposes, to express our appreciation for your report, and as instructional to anyone that asks our technician to leave product. The reason for this caution falls squarely upon our liability insurance coverage, and to the licensing regulations that any pest control company must follow within the State of Illinois. Best regards, George Manning Consulting Entomologist www.pestproblemssolved.com

rich O.
11/2010
5.0
pest control
  + -1 more
Michael was wonderful and did not mind that 3 adults followed him all over the house and hounded him with a bunch of questions. It was clear we were quite paranoid and he was able to educate us and calm us down. I was quoted a price of $275, but he only charged us $150 because it was obvious to him that bedbugs were not the problem and he did not think it was appropriate to charge us the higher price.
Description of Work: We were extremely worried that we had bedbugs because family members had been on a trip to the east coast and after coming home started to get bug bites. Michael came out to do an inspection (and treatment if needed)and much to our relief assured us that we did not have bedbugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from American Pest Solutions
Member--- Our sercice calls are measured to the service performed. In your case a charge for bed bug removal was not justified. We would much rather have reports such as yours than one that shows a lack of regard for a customers trust in our integrity. Regards, George Manning Consulting Entomologist www.pestproblemssolved.com

Jennifer L.
10/2010
5.0
pest control, animal removal
  + 0 more
George was super professional and personable. He came right on time and I'd never expect to say this about an exterminator, but we enjoyed having him over! He was great to talk to, explaining everything in great detail. He's obviously very knowledgeable. Our 1921 bungalow offers plenty of opportunities for critters to get in. We are going to use his recommended methods for keeping them out, and between that and the bait he put down, we'll hope for the best in our first winter in our new home.
Description of Work: We signed up for the Angie's List Deal to have a thorough inspection of our home -- an older bungalow we purchased this summer. We found evidence of mice when we moved in so we wanted to avert potential problems before cold weather set in. George came over and spent about an hour and a half going over the house, inside and out, and pointing out places where mice (and squirrels) have entered in the past, explaining how and where and when they come in and what makes them stay, and instructing us on how to keep them out. He also put down bait under the porch, where mice have been active but where our dogs can't access it. The Angie's List Deal also includes a follow-up appointment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Response from American Pest Solutions
Greetings Member--- Your Angie'slist coupon entitles you to a second service, and we will contact you for an appointment. That program was established to expand our coverage to a wider client base. Your report is helpful in reaching other potential customers. When we perform a comprehensive service, it behooves us to point out all pest invader history that we can discover. Sometimes this is only history, but many times these pest issues can recurr. Regards, George Manning Consulting Entomologist www.pestproblemssolved.com

David F.
09/2010
5.0
pest control
  + -1 more
On behave of Breton Court We used American Pest Solutions as recommended by Crosstown Tree Services to ascertain if a group of 40 - year old apple trees were infested with carpenter ants. George Manning, their consulting Entomologist, proved to be knowledgable and pleasant. He noted that the trees had not a dangerous infestation and though the main trunks of three of the trees had already split, they could still be saved. The process necessitated a vice to pull the split trunks together and physically cutting out areas where squirrels and ants had attacked the trees. These areas would then be fulled with a grating and cement-like mixture. The trees could also be trimmed to reduce their foliage from entering both gutters and sewage drains. The process would necessitate seasonal upgrades and provide another 5 or more years to their lives. We would certainly recommend both Manning's American Pest Solutions and Crosstown Tree Services and, should the need arise, return to them without reservations.
Description of Work: On behave of Breton Court, We used American Pest Solutions as recommended by Crosstown Tree Services to ascertain if a group of 40 - year old apple trees were infested with carpenter ants. George Manning, their consulting Entomologist, proved to be knowledgable and pleasant. He noted that the trees had not a dangerous infestation and though the main trunks of three of the trees had already split, they could still be saved. The process necessitated a vice to pull the split trunks together and physically cutting out areas where squirrels and ants had attacked the trees. These areas would then be fulled with a grating and cement-like mixture. The trees could also be trimmed to reduce their foliage from entering both gutters and sewage drains. The process would necessitate seasonal upgrades and provide another 5 or more years to their lives. We would certainly recommend both Manning's American Pest Solutions and Crosstown Tree Services and, should the need arise, return to them without reservations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from American Pest Solutions
Diagnostics are so important in our work. It is so easy to arrive at a client's location and spray an insecticide, not knowing the nature of the problem. Since we guarantee our service, we want to inform our customer as completely as possible, the performance required to accomplish that end. In this case, cost trumped tree-saving, and it looks as if the condo board will remove the trees. Cross Town Tree Service thought enough about destroying mature trees to call American Pest Solutions for an on the spot consultation. We appreciated the opportunity to serve both David Finkle of Breton Court, and Cross Town Tree Service. Regards George Manning Consulting Entomologist www.pestproblemssolved.com

Jifeng C.
07/2010
5.0
pest control
  + -1 more
George did a great job inspecting the house, he was extremely thorough, inspected the yard, crawled underneath the deck (where the deck wasn't built for anyone to crawl underneath), inspected the basement and the rest of the house looking for signs of bug infestation. Gave us great tips (almost more than we can handle) on what types of bugs are around and why they are around and what habitat do they live in. George is a great knowledge source for all things "bugs" for sure. Turn around time on the final report was a bit delayed until I reminded George, but he had given us most of his feedback during the inspection already, which took over two hours with George's thoroughness. I would recommend specifically asking George for your service If other negative reports on his company are true.
Description of Work: Performed a termite inspection on a house we are interested in buying

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$225

Response from American Pest Solutions
I have been known to run a little late. When that happens, I contact my customer to let them know I am running behind. Since I operate as a consulting entomologist, and expert witness in numerous legal disputes, it is ever so important that I do not overlook anything during my inspections. These days, lawyers are being called upon in numerous negligence allegations. Our company never wants to be caught in such a dispute. Besides all this explanation, we recognize that tardiness indicates a lack of consideration also. We appreciate you, member, for your forthright and thorough reporting here. Those readers that want complete information will; likewise, appreciate your candidness. There are tools to aide in the detection of termites. Older ones are moisture meters or thermal imaging tools. The latest is a corbon dioxide meter, which will also work in bed bug detection. We rely on careful analysis, which can be helped with detection equipment, but will never excel over careful knowledgable inspection without these tools to support. Even trained beagle hounds can make mistakes, and these dogs need a certified operator to make their performance complete. We know, with today's economy, when we receive requests for service, our pending customer did not call us for a maintenance program. We realise that we are being asked for a real solution. Inspection-diagnostics-proper application plus recommendations towards reduction of ecological niches will be of service to our clients.. Again, we want to thank angie's list for the opportunity to publically teach our public, and be provided with this excellent opportunity to reach out

JOSHUA &MOLLY I.
06/2010
2.0
pest control
  + -1 more
Poor follow-through was disappointing.
Description of Work: Had an appointment scheduled for 5/28, which the company was unable to make due to a conflict with another job. Michael said they were running an hour late on another job and apologized--then it turned into two hours--then two and half hours. I spoke with Michael and requested a reschedule for 6/7 (first appointment), since I couldn't wait anymore. They did not show on 6/7, and did not return my calls. Not sure what happened, but their inability to provide professional service was extremely disappointing.

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Response from American Pest Solutions
Member--- I have reviewed your report, discussed the failures to meet our obligations with Michael, your technician, and his trainee Davie. It is certain that your extreme wait for the technicians was a deep disappointment. Certainly your willingness to resschedule the service plan indicated that you had to have established a positive rapport at a prior time; otherwisw why would you even consider a further service call? Certainly your expectations and those of your wife were based upon a better prior impression of our firm. The fact that you found our company through the North Shore Best Pick Reports Quality Home Services Guide prompted your first call for help on May 28, 2010. What is baffling to me is that with all of these negative impressions, you accepted the two technicians service call two days later on June 9,2010. What's more interesting is the fact that you paid a fee of $350 for the comprehenive Inspection and treatment of mice and treatment against,carpenter ants and pavement ants. The presumption is that you were happy with the work performed at that time because we never received a call requesting follow-up service.

richard M.
05/2010
5.0
pest control
  + -1 more
After complaining to the company, the owner personally responded to me and we currently have another appointment to rectify the situation. I appreciate the concern for the reputation of their company and look forward to removing a negative review. The owner, George, personally came out and attempted to correct the problem. Though rat activity is still somewhat apparent, it is a vast improvement from what it was. The owner takes very serious consideration for his reputation and couldn't have been more responsive to my criticisms. I am pleased with their professionalism and respect their goal of complete satisfaction. I would call them again and hopefully the rat activity stays dormant for awhile.
Description of Work: They showed up to bait for rat removal. They did that and were supposed to follow up 2-4 weeks later. I had to call and schedule a reevaluation and second baiting. The 2 guys that showed up the first time were very responsive. They showed up the second time to rebait and just reused the existing bait that apparently didn't work the first time and seemed like they were in a hurry. They showed up the second time and spent maybe 3 minutes total there as they were in a rush somewhere else. I offered to pay for the services and they said they were in a hurry so they would mail me the bill. They sent me a past due bill. They also said that the current rat problem would be solved but sometime in the future they could come back. The rats never left. They started burrowing holes a couple days later and have kicked out the stale bait that they provided. This company didn't do anything I couldn't have done by spending $10 at Home Depot. How this website rates companies is a joke. I wouldn't use this company again unless they gave me a full refund and corrected the problem I hired them to do.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from American Pest Solutions
Hello Member: Your report is especially disturbing to me. When I read it, I went back to our records, service review on your work order, billing, etc. I then had a meeting with the technicians that performed your service. Before going on with my findings, you seem to be saying that you not only have no improvements, but you could have performed these two services by yourself at the level of expertise that was that of our two technicians. You also state that under no circumstances would you recommend our firm, nor would you re-engage American Pest Solutions in any future pest issue. This is what I understand at this reading of your rating report. Our record shows that rats were colonizing below your garage building under the concrete slab, and that there were various additional burrows found near the dug-under concrete holes that surrounded the immediate perimeter of that garage. Our service was performed on March 18, 2010. Baiting was done within these multiple excavations, and in the garage. A follow-up was performed on April 28, 2010. At that ime, we evaluated the recent activity, found some bait had been consumed in several burrows and, likewise, in the garage. We then found the bait viable, still in good condition, and added additional bait to the treated locations. Let me add that at no time were our technicians aware that you were developing extreme dissatisfaction with their performance throughout both of these service dates. The first work order states that we could prevent rats from accessing your property by rat proofing. Michael Manning of our firm contacted you over the phone, and mentioned that a side of the garage, 2 fences, 2 gates, and the pavers bordering the two fences east and west could be corrected to prevent rat egress to your property. Michael priced this work at between $700 and $800. I do not find a formal written proposal; however, the notes are hand written in your work order copy retained in our office. I am certain that you became aware of our rat-proofing offer because our technicians recorded your request for a rat-proofing proposal at the time of our follow-up visit on April 26, 2010. Throughout this period of envolvement with your concerns, no one brought to my attention that you were unhappy with our progress relating to the rat presence within the back yard/ garage area. I have not yet contacted you regarding our unfortunate relationship development, and I will do so by mail, and if allowed, by personal visit to assess any current rat presence in and surrounding your property. You will not be charged for my assessment. We have performed many services along your street, Wrightwood Avenue. Most of these services showed direct relationship with the public sewer system. Your property did not indicate direct sewer connected rat presence. Instead, we found that there was a continual lateral rat movement from the surrounding properties; to and from your property. Let me go on record here to say that I, George Manning, a consulting entomologist, and the owner of American Pest Solutions, will provide the analysis of your rat activity in its entirety. I am known throughout the Country, not only throughout the Chicago metropolitan surroundings, as an expert in my field, and I emphasise rat expertise. Better Business Bureau, Angie's List, checkbook.org, Franklin Report, and many hundreds of Chicago citizens will attest to our capabilities. Anyone who will read this response can check our references too. We are an open book of success and are respected by all of our competing pest control companies, the City of Chicago, the news media, and by other national rodent experts. I want to make lemonade out of lemons as the saying goes and will attempt at my utmost to correct this unfortunate impression that you are holding so vehemently. Sincerely, George Manning Consulting Entomologist www.pestproblemssolved.com

PAMELA P.
04/2010
5.0
pest control
  + -1 more
Mike was respectful, informative, efficient and very professional.
Description of Work: Mike Manning inspected the perimeter of our building and five out of six of the condominium units in it. He placed rodent poison strategically and safely (inaccessible to pets and children) in the units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Response from American Pest Solutions
We are grateful for your response to our service. It is always our desire to give our best; and it is rewarding to hear from customers who take the time to place their approval in a public place as is the case with angie'slist Best wishes, George Manning Consulting Entomologist

PATTY Y.
04/2010
5.0
pest control
  + -1 more
Sorry this review is late. Around Feb 1, I called and spoke with a receptionist who said the appropriate person would call back regarding skunk removal. Michael was very professional, knowledgeable and informative, and called me back later that day, I think. He detailed all that would be involved, and I felt confident that this company knew what they were doing. This company is different in that they don't do animal trapping, they use behavioral modification to try and evict unwanted animals. The downside is that it was rather expensive. The initial quote was $950 (without actually coming out to see... might even have been more, since our porch had other concrete issues in another area). This quote included getting the animals out (could maybe take a week) and also included closing out any openings to prevent future animals from entering. Without having any actual work done, they seem like a reputable, good quality service company, and while we would like to have tried non-trapping means, the cost really prevented us from choosing this company at this time. If we had the money to spend, I would consider using this company in the future. The mouse proofing sounded interesting, but again we haven't decided at this time to go with it since we've already had another exterminator come out.
Description of Work: Got an estimate about removal of suspected skunk from under our front porch. In addition, got an estimate on the 3-year guaranteed mouse proofing that I read about on their website (we already had someone come and exterminate mice on this newly purchased home).

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from American Pest Solutions
Thank you for your comments. We appreciate any response to our engagement with a client. It is always most important that we receive the best possible report of your experience with American Pest Solutions. It is our promise that when we work for you, we will always deliver what we promise. We do travel many miles to service our customers. Our prices reflect single visit guarantees with occasional follow-ups that may or may not be included in the initial visit. Our primary interest is in eliminating problems in a single visit. Prices vary in our industry. Most companies are using the words, "pest management"; and we do not. Our corporate name is AMERICAN EAGLE PEST ELIMINATION, INC. and our assumed name is AMERICAN PEST SOLUTIONS. We believe that our confidence in our performance, combined with our eagerness to serve is what causes any phone or email inquirer to choose our company to provide the requested service. As one can see by scanning angie's list customer responses, our words do ring true. We are grateful for this format that angie'slist.com provides, and we are most appreciative of our client comments herein. Our promise to our public is that we will always consider our service to you to be the most important duty on that service date's agenda. Comparing prices should include the promise of a guaranteed performance, and it should state how many visits will be delivered to attain that end. When we quoted our suggeste solution service, we included a three year incentive guarantee to prevent a future mouse invasion. Certainly, not everyone will feel the need to purchase such a service; however, isn't it comforting to know that such a service is available? As regards trapping; when trapped, it is the law that the trapped animal must be euthanized. It is not permitted by a professional company that has obtained a trapper's license, to release the animal elsewhere. The State wants the remains placed in refrigeration until an examination might be performed by a State agency. If the State declines to service the frozen carcass, then it is required that the remains be passed on to a renderer. Best wishes, George Manning Consulting Entomologist

Melinda G.
03/2010
4.0
animal removal
  + -1 more
very prompt response to me email saying i feared i might have squirrels in my attic [insert joke here]. the point is that i didn't KNOW if they had gotten in yet, but knew they were at least trying. the quoted price was WAY above what i'd pay for a house call to check things out and install a deterrent if necessary~NOT at all high for taking care of any sort of infestation. i let them know that and eventually saw a squirrel gnawing a big hole in the gable end of my roof. he hadn't achieved entry yet and i was able to get the hole closed at a fraction of the price quoted by APS. i'd still consider them if there were pests in the attic or walls as eliminating them is no job for amateurs.
Description of Work: estimate given

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from American Pest Solutions
We will tell a caller that we remove squirrels by eviction techniques, and make certain that we have barred future access to the building concerned. We call our work squirrel eviction and exclusion services. Before quoting prices, we ask our caller to tell us something about the squirrel condition. We might ask some questions, and we will usually give our potential customer information that will help as they may surf through the internet or search through a directory for other quotes. When we both feel complete regarding the information process, we will quote our typical price range which is between $650 and $950 for the usual job. In addition, we state that an inspection will run $250, but is included in the price if our client wants to proceed with our solution work. In order to do an inspection, our ladders are up and we must climb all over a roof and inspect chimney, vents, drip edge and gutters over the entire building. If someone wants to halt our impending work, we will expect a check, credit card or cash for $250. There have been exceptions where our work could exceed $950. We do not usually get rejected after an inspection is completed. The time spent over the phone is more often than not a confidence builder for our caller to "bite the price bullet". When one has spoken to many other companies, the results are usually in our favor; however, price can often move callers to try a less costly approach to a squirrel issue. What should be a comfort to any potential customer is that we guarantee our work for a period of one (1) year for the work that we have done. If, for some reason, there is need to return, we will never charge again for the inspection; however, a new entry could be an additional charge. We rarely have to return to our customer once we sign off on our work. I don't understand why we have been rate with a "B" when we did no work. Thus far we have had 35 reports; all of them "A" for overall performance. If you do read my response, you will find that we are listed at the highest rating on Angie's list, Checkbook Chicago, and franklinreport.com. An additional location for information will always be our website. We're here for you if the simple patch failed to stop the squirrel interest in your building. I'm serious when I say "beware of the Ides of March", March 15th or shortly before or after, is the birthing time for baby squirrels. The parents have already mated in February, and have chased each other over the heads of the rightful occupants of the home. We jokingly call this the prenuptial flight of the squirrel couple. Best wishes, George Manning Consulting Entomologist

Brandon D.
02/2010
5.0
pest control
  + -1 more
George is extremely knowledgeable and a HUGE resource for anyone dealing with a pest problem. His goal is to remove the problem from the source, not just cover it up temporarily by spraying pesticides.
Description of Work: I emailed the owner of the company, George, to see if he could help me with my carpenter ant problem. I found his company on Angie's List and I read that he was an entomologist so I figured that he would know how to treat my problem from a scientific way. He called me later that evening and left a message and I called him back in the morning. He spent over thirty minutes on the phone with me taking in all the information I was giving him. He gave me sound advice without pushing chemicals or pesticides. He was practical and extremely generous with his time and knowledge because he did not charge me a penny. In fact, he told me he'd rather not come to my house to do an inspection until we tried the advice he was giving us. He acknowledged that his services are costly and he'd rather save me the money by helping me rid the problem on my own. That is a person of true integrity.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from American Pest Solutions
In your case, you had done so much research already that I was able to talk you through your carpenter ant problem over the phone. Actually, you were the spokesperson that I talked with regarding your ant issue. In the dead of winter, in a northern climate, when one begins to see carpenter ants in the home its a certainty that they are living somewhere within the home where the temperature remains over 57% throughout the winter. When there is a primary colony, that is to say, one with a fertile queen, there is a likelihood that a protein poison bait would be taken back to the colony in February as in this reporting. If the colony is a satellite colony; that is, an extension of a primary colony, these ants would not be taking proteins. They would only be interested in sweet poison baits; reason being that they would not be feeding developing larvae in winter as far into winter as February. Satellites have no reproductive queens. When they initially satellite, they often move into a home taking virgin queens, larger worker ants and pupae to their new outpost. They continue to travel to and from the primary colony. You could be hearing ticking sounds in the hollow core door of the bathroom for example; soon to discover ants leaving the door and returning there. Locations where wood has been damaged by moisture will often attract carpenter ants. I understand that this information as provided, has helped. You found that the protein bait, Advance Carpenter Ant Bait, was taken overnight, and you were able to replace the bait for some time before no more was being taken. As the ants passed the bait to nurse ants that converted the product into pap for the queen and larvae, the colony soon collapsed, having lost the queen and all the developing larvae. The adult ants would soon die out as well. During the Summer, it is not as easy to zone in on a carpenter ant problem. I like to investigate after 2 PM in the afternoon and onward into evening. These are the best hours to be able to observe ant activity. You can place bait for the taking, and can then follow the ants that carry the bait, as they return to home base. It is not often that simple; however, with this ant species, you will need all the clues that you can get. I know that those who will read this note will not all live where we practice our profession, and so, I invite you to look us up on our website,. You will find much information that can help you to either select a professional company or perhaps tackle a problem by yourself. Our firm produces an income by providing solutions for its clients. We take seriously the problems that are brought to our attention. It is much more useful to educate a client, as we solve their pest problem, than setting up a maintenance program that keeps our customer believing that they must receive regular periodic visits continually. Best wishes, George Manning Consulting Entomologist george@pestproblemssolved.com

Elizabeth D.
01/2010
5.0
pest control
  + -1 more
My husband and I were looking to purchase a home that we knew may have had a termite issue at some point. As we were in the middle of the offer process, time was of the essence and George was able to come out on a Saturday with only a few hours notice. He was prompt, courteous, and pointed out other potential problems like a rodent issue in the garage. He took extra time to show us some non-pest related observations on the structure as well. Overall, we found him very knowledgeable, frank, and professional. He explained the scope of the problem and recommended a treatment plan with a cost quote. We appreciated his honesty and professionalism and would definitely work with him again.
Description of Work: Termite inspection for a pending home purchase. This consisted of an interior and exterior inspection of the home and garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from American Pest Solutions
We know that when we can provide comprehensive information to a home buyer, we can help them to understand that termite evidence may not be a current problem. The home may show evidence of previous treatment. This can also be an older condition that has moved on, no longer inhabiting the structure. This will often be the case when a chronic leak has been corrected, and the soil moisture level has been dramatically reduced. A previous treatment will often be dated by the distance between the drilled holes in the concrete. Plugged holes that are made at three foot intervals were probably drilled over twenty years ago when Chlordane was the termiticide of choice. Holes drilled two feet apart may be more recent but probable over ten years ago. Today, in the last few years, termite companies are drilling in one foot to eighteen inch intervals. While we search for termite activity, we see other pest problems that might be current or of a past presence. We want to inform our client of all that we see. We also do not alarm our customer, but explain conditions and their remedial solutions. When one is informed, there is a better likeliness that they would purchase a home that has a pest problem. The seller will usually take on the responsibility of correcting the condition, or will discount the purchase price to aid the buyer in making the necessary corrections. Best wishes, George Manning Consulting Entomologist

TERRIE R.
12/2009
5.0
pest control
  + -1 more
The owner of the company is so considerate of customers. His truck broke down on his way to our first appointment. He called from the truck, well ahead of the scheduled appointment.
Description of Work: The owner, who is an entymologist, came out to deal with our field mouse problem. He spent hours just going through the house, including the attic, to determine possible entry points, etc. Then, he put down poison and was extremely careful to place the posion so as to protect our dog from exposure. He explained that he or an employee could return to plug up the outside points of acces and use whatever material was appropriate, including plastic caulk. the work would be guaranteed for three years. This second visit was the expensive part. It cost $850.00. We decided to go ahead, and we are happy with the result.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from American Pest Solutions
Your report is well appreciated. I feel certain that for those who do read it, a level of comfort will accompany a person's demeanor if they decide to contact American Pest Solutions. We can not thank Angie enough for creating this marvelous method of finding good companies in many categories to help with the public's many concerns. Your emphasis on the permanent solution to mouse egress to the home gives me an opportunity to write a response that can be helpful to others. Too often, our industry seeks to offer contracts that are sold as repeat visit services. The term used is "preventive maintenance". I am not happy with this representation because, I feel that a solution is often available that will, in itself, provide prevention. A professional should not only solve a pest problem, but must also be instructive so that a service call does not have to build in repeated regular visits under the heading preventive maintenance. Of course there are exceptions, whereby, regular visitation is the correct choice, but these should be applied to entities that must receive regular diagnostics; food plants, schools, nursing homes, hospitals, pet shops, and many more. The home is a different situation, and not the typical commercial requirement; some mentioned above. In most cases, mice enter the home in small numbers; one to several only. Because mice strike upon a reliable food source such as the perpetual dog or cat dish, they are able to dart from a hidden place to snag a dry food nugget, and to store it away until a considerable stash is stored. The homeowner thinks that the pet is consuming all the feed. At some point, the mouse presence is discovered, and the rest is history so they say. We want to stop the mouse build up immediately. A competitive poison food source is placed where mice can find it without presenting a potential food source for household pets or young children. Once we are aware of a proper approach to elimination, we can begin the safe baiting process. Our work provides the homeowner with a 90 day guarantee against recurrence after a single visit, and occasionally after a follow-up visit. In all cases, we want the client to learn how the mouse (mice) got in. Once in a while, although, rare, there is a run on mice, whereby, they enter by the tens and even, although rarely, by the hundreds. When this happens, the numbers are all full-grown mice. The droppings seen are of uniform size and coloration, so that one sees little difference in fecal matter size an observation that relates to mouse size. Simply stated, it is by far better to overbait rather than to time regular visits to a bait supply. On to a permanent mouse exclusion installation, the method is revealed during that first service call. A price range can be stated at that time. To our industry we say, stop problems, don't prolong them at the customer's expense. Thanks again for the opportunity to reach the growing numbers of Angie's List clients. Regards to all, George Manning Consulting Entomologist

EARLINE R.
10/2009
5.0
pest control
  + -1 more
They came right out, examined the entire home, and found possible points of entry. They then advised us to hire a carpenter or a handyman to patch the holes, and they set bait to kill the mice. They returned to check and refill the bait to ensure total eradication. I was impressed with the entire operation and with how quickly the problem was resolved.
Description of Work: They removed mice from my mother's home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from American Pest Solutions
Dear Member: I have just reviewed responses to our service work reported on angie'slist.com, and want to both thank you for your report, and apologize for not taking the moment for an earlier response. I must admit, it was an oversite, and should have been written. "Better late than never" is ringing in my ear, so please read the following: Our technician might have recommended that we do correction work that would give to you a three year guarantee against mouse re-entry; however, he felt that a handy person could make the needed corrections, and be more economical if following our recommendations. When we perform exclusion work, our effort is to make the work permanent. In these instances, we give three year guarantees against a renewed mouse presence. Best wishes for a mouse free environment, George Manning Consulting Entomologist

Marc F.
03/2009
5.0
pest control
  + -1 more
They came out quickly and eliminated the mice with one visit.
Description of Work: Eliminated mice in two-flat. Set bait in basement and both apartments and checked perimeter of building to find where the mice could be getting in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from American Pest Solutions
Your report is appreciated, Our effort must always include an explanation as to how mice entered your home. That work will always be directed to an immediate solution, and if possible advise you as to how to arrive at a more permanent solution, whereby, mice no longer will have access to your home. In most cases the pointing out of the mouse entry points will allow a home owner to take the necessary correction steps; however, when requested, and the work is too detailed, an owner can request our assistance. In these cases, we guarantee our work against mouse recurrence for three years; certainly time enough to know if all is well. Best wishes, George Manning Consulting Entomologist www.pestproblemssolved.com

Brian A.
03/2009
5.0
pest control
  + -1 more
They were very professional and took care of the problem in my home. I would recommend them.
Description of Work: They rid my previous home of rats.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from American Pest Solutions
Thank you, We did find an existing problem within your condo unit. We also determined that the rats had originally escaped from the building's sewer system, which is situated below the garden apartment unit below. When visiting the apartment below, the garden unit neighbor confirmed that he believed that rats frequented areas below his floor, which could confirm a sewer related rat influx. He mentioned that his dog was continually interested in the area behind the walls where the soil stack runs from the sewer all the way to the roof. This was, of course, the way rats had visited your unit too. You will recall that we promised a permanent solution to the building's occasional rat visitation. Of course, this remedial action would be an entirely separate effort from the elimination of the existing rat presence. Permanent rat correction work that finds rats entering from the sewer, usually requires that we run a sewer camera throughout the building's system, and continuing investigation all the way from the building sewer to the municipal sewer in the street. Such work is detailed, since we examine each section of the sewer. Our camera reports are recorded and narrated on DVD. They become a permanent article for your records. The findings, when they confirm our belief that rats regressed from the sewer, are explained in such a way that you, one of the owners, can present our proposal to the rest of the condo ownership. We will estimate the expected cost of correction, and the time expected to complete this correction task. Unfortunately, this is not inexpensive work, we must be correct in our analysis; the work is guaranteed for a three year period of time from its completion. Naturally, we do not expect or want to repeat this work on our "nickle"; therefor the right job must be an absolute. When these charges are assessed, on the average, they run from $3600 to $7500, which includes the camera work. A camera analysis alone will cost $550. I have written this detail, not only for our client, but for the other Angie's members that may seek our expertise. We appreciated the opportunity to serve your need, and remain poised to help should you decide to move ahead with the more permanent solution. Best wishes, George Manning Consulting Entomologist www.pestproblemssolved.com

William J.
03/2009
5.0
pest control
  + -1 more
They did a very good, and thorough job. They were professional, responsive, puntual, and the quality of work was good. My overall experience with them has been good.
Description of Work: They came and eliminated pets in the house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Response from American Pest Solutions
Understanding the nature of a pest problem is critical to solving that condition. Our technicians must spend some time inspecting the premises prior to selecting a method of eradication. our intention is complete elimination of an existing pest condition. Many companies suggest, so called, preventive maintenance, we do not. Our thrust is isolating a condition and eliminating it. Of course, this is too general a statement, and should be reinforced by examples as follows: Carpenter ants have a primary colony which, when mature in 6 to 7 years, may have 6000 members before it will send out satellite colonies. These secondary locations can spring up suddenly anywhere; example being a hollow core bathroom door. One hears ticking in the door, and soon finds out carpenter ants have arrived. Bedbugs are a renewed national problem. We feel they have been re-introduced in the USA with foreign travelers arriving from the World at large. The advent of DDT had virtually wiped out bedbugs in our country. Now they are taking hold once again; however, we no longer have some of these insecticides. Today, every pesticide must go through expensive re-registration processes, and labels must state specific target pests. These tests must be carried out for each pest mentioned on the label. The work is detailed, time consuming, and must be successful at the onset. No maintenance program should be acceptable. Mice may enter a dwelling on occasion. It is important to discover the mode of entry, and to locate the interior harborage location(s). Just setting out bait stations may not address the base population. Killing mice is not good enough; killing all of them is acceptable. These examples are used to enlighten the Angie's List member. If we are retained, we would always appreciate ones candid reporting of the services received by American Pest Solutions(new assumed name of American Eagle Pest Elimination, Inc.)

Jerry K.
02/2009
5.0
pest control
  + -1 more
George found additional termite damage, but concluded that it likely occurred years ago, because he didn't find evidence of recent activity. However, he said that the only way to know for sure would be to return in the spring, when termites are most active and do another inspection. Luckily, the termites had done minor damage and it was easily repairable. Aside from the termites, which was the main reason we hired him, George had great advice for our rehab on simple ways to limit pests, especially rats. In fact, this might end up being the most valuable service he provided us. I would recommend anyone who is doing extensive work on their house to consult with George on how to keep pests at bay. George suggested simple things to do, especially regarding the plumbing, that will go a long way to keeping rodents out of our house. Thank you, George!
Description of Work: We're rehabbing our house and found termite damage in framing around two windows. George did a thorough examination of house inside and out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from American Pest Solutions
WE ARE GRATEFUL FOR YOUR REPORT. SINCE WE ARE SO DIFFERENT FROM THE REST OF THE PEST CONTROL INDUSTRY IN OUR APPROACH TO PEST PROBLEMS, WE ARE THANKFUL WHEN CUSTOMER APPROVAL IS PRESENTED ON SUCH A FORUM AS ANGIE'S LIST. OUR FOCUSED VIEW OF THIS SUBJECT, PEST PROBLEMS IS INDEED, NOT THE STANDARD WITHIN THE INDUSTRY. UNLIKE OTHERS, WE DO NOT SEEK LONG ENGAGEMENTS WITH EACH CLIENT IN THE FORM OF,"SO CALLED" PREVENTIVE MAINTENANCE. RATHER THAN DESIRING TO SELL SUCH CONTRACTUAL MULTIPLE SERVICE VISITS, WE WANT ONLY TO SOLVE AN EXISTING PROBLEM; WHILE WITH OUR CUSTOMER, WE WILL INSPECT FOR ANY ISSUES THAT FALL WITHIN OUR EXPERTISE. YOU REQUESTED A TERMITE INSPECTION BECAUSE, WHILE YOUR FUTURE HOME STILL IS UNDER MAJOR RENOVATION, YOUR CONTRACTOR DISCOVERED WHAT HE BELIEVED WAS TERMITE DAMAGE. TO BE SURE, HE WAS CORRECT; HOWEVER, THE EVIDENCE INDICATED AN OLD PROBLEM THAT PERSISTED SOME TIME AGO. WE THINK THAT WE VERIFIED THIS THEORY WHEN WE DISCOVERED ADDITIONAL OLD DAMAGE APPEARING UNDER BOARDS IN THE CRAWL SPACE BELOW THE ENCLOSED BACK PORCH. ADDITIONALLY, WE FOUND FURTHER DAMAGE IN THE ATTACHED SHED. MIND YOU, NONE OF THE EVIDENCE WAS STRUCTURAL IN NATURE, SO AS TO COMPROMISE STRUCTURE. AS YOU WRITE, WE FEEL THAT A FOLLOW UP VISIT BETWEEN LATE APRIL, AND MID-MAY WILL EITHER CONFIRM OUR FINDINGS OR DISCLOSE NEW ACTIVITY. LET'S SAY THAT WE DO FIND ACTIVITY, AND WE PROPOSE TO CORRECT THE SITUATION. IT MAY NOT BE NECESSARY TO TREAT THE ENTIRE BUILDING. WE THINK THAT THE TERMITES THAT CAME AND LEFT WERE PRESENT, YEARS AGO WHEN THERE WERE SERIOUS GUTTER ISSUES THAT PROVIDED CONSTANT HIGH LEVEL MOISTURE, WHICH ATTRACTED TERMITES TO THE BUILDING. ONCE THOSE CONDITIONS WERE CORRECTED, POSSIBLY THE TERMITES WITHDREW. THIS DOES HAPPEN, AND WE FEEL THAT THE SPRING VISIT WILL COMPLETE THE STORY. AS TO YOUR REFERENCE TO ADDITIONAL COMMENTS THAT WERE USEFUL TO YOUR DEEPER UNDERSTANDING OF YOUR FUTURE RESIDENCE; WE FELT THAT YOU SHOULD BE AWARE THAT AN UNDERSTANDING OF YOUR HOME'S SEWER SYSTEM WOULD BE IMPORTANT. WE EXPLAINED THAT WE CORRECT MANY HOUSEHOLD RAT PROBLEMS BY CORRECTING THE EGRESS POINTS THAT RATS CAN USE TO ENTER A BUILDING. THIS WAS MENTIONED NOT TO ALARM, BUT TO CHARACTERIZE THE TYPICAL HOME SEWER SYSTEM IN CHICAGO, AS VULNERABLE TO SUCH A POSSIBILITY. IF, DURING AN INSPECTION, WE FEEL THAT REVIEW OF YOUR SYSTEM SHOULD BE DONE, USING OUR SEWER CAMERA EQUIPMENT, WE WILL NOT HESITATE TO MENTION THIS OBSERVATION. FOR US, TO IGNORE ANY DEVELOPMENT THAT WE NOTICE, ONLY BECAUSE WE WE ARE RETAINED FOR A TERMITE INSPECTION, IS TO FALL DOWN ON OUR OVERALL RESPONSIBILITY TO BE OF ASSISTANCE. EVERY HOME PRESENTS SOME OPPORTUNITIES FOR AN EVENTUAL PEST INVASION. OLDER BUILDINGS WILL OFTEN BE TREATED TO AN ENCLOSED BACK PORCH, WHICH BECOMES ENCASED IN VINYL SIDING. THIS CAN BE A POINT OF ENTRY FOR MICE, EARWIGS, CARPENTER ANTS, AND, SOMETIMES RATS. UNLESS A HOME HAS BEEN OCCUPIED FOR YEARS, ORDINARY HOME INSPECTIONS MAY NOT UNCOVER HISTORY OR EVEN DEVELOPING PEST PROBLEMS. A THOROUGH INSPECTION OF A HOME FROM BASEMENT TO ATTIC WILL PRESENT A TRUE PICTURE OF THE CHARACTER OF THE HOME AS RELATES TO PEST INVADERS. THANKS FOR THE OPPORTUNITY TO RELATE THESE THOUGHTS, JERRY, AND OF COURSE, ANGIE'S LIST. BEST REGARDS, GEORGE MANNING CONSULTING ENTOMOLOGIST

Babette and Dirk N.
01/2009
5.0
pest control
  + -1 more
American Eagle Pest Control came out to our house when they said they would. They knew exactly what the problem was as soon as he got to our garage. They told us how to prevent the rats from getting in in the future and took care of the rats we had then.
Description of Work: We used American Eagle Pest Control to help rid us of our rat infestation under our garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from American Pest Solutions
Dear Members: I have looked into all our reports from our customers who report to angieslist.com, and find that I did not respond to your kind report. First of all, I want to thank you for taking the time to respond to Angie's List, and secondly, I'd like to let you, and others that will read my response, know how important it is to us to receive any comment; good or bad. Reputation can never be purchase with money. It takes time and consistency to obtain the public good will. In direct, although delayed response to you, please read the following: When we perform rat elimination, or any type of service, we do not feel that our customer should surrender opportunities to perform self-help; therefore, we explain what we have done, and what a customer may do to extend sufficiency with that particular service call. In your case, it seemed that you could do several things to extend your rat-free environment on your own. If we felt that something more difficult should have been done by us, we would have recommended a process that we could tackle for additional fee(s). Rat presence is often a result of infrastructural entry. When this occurs, we will be more likely to suggest that we permanently solve your problem. In Chicago, rats do also arrive from some surface staging area. This, too, we will often correct when it can be done. In all cases where we perform structural service, we tack on a three year guarantee against re-invasion. Again thanks for the kind words, and I speak for the company. Best wishes, George Manning Consulting Entomologist We are glad to know that all is well.

Contact information

10404 South Kedzie Avenue Unit A, Chicago, IL 60655

www.pestproblemssolved.com

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

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*Contact business to see additional licenses.


Service Categories

Pest Control,
Animal Removal

FAQ

American Pest Solutions is currently rated 4.7 overall out of 5.
American Pest Solutions accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, American Pest Solutions does not offer free project estimates.
Yes, American Pest Solutions offers eco-friendly accreditations.
No, American Pest Solutions does not offer a senior discount.
No, American Pest Solutions does not offer emergency services.
No, American Pest Solutions does not offer warranties.
Trapping, fumigation & weed control. We also do not remove dead animals.

Contact information

10404 South Kedzie Avenue Unit A, Chicago, IL 60655

www.pestproblemssolved.com