AA Best Appliance Service

DID A GOOD JOB, AND GAVE US A LOT OF USEFUL INFORMATION, TOO.

I CALLED THE COMPANY AFTER 6:00 PM AND THEY CAME OUT THE VERY NEXT MORNING. THEY DIAGNOSED THE PROBLEM AND FIXED THE DRYER WITHIN AN HOUR. THE MOTOR WAS REPLACED. VERY, VERY EXCELLENT SERVICE.

I CALLED THIS PAST WEEKEND AND LEFT A MESSAGE ABOUT WHETHER THEY DID TV REPAIR. ON A SUNDAY, THE GENTLEMAN CALLED BACK AND LEFT ME A MESSAGE SAYING THEY DID NOT, BUT REFERRING ME TO ANGIE'S LIST. I WAS SO IMPRESSED BY HIS COURTESY. I WILL CONTINUE TO USE THEM FOR OTHER APPLIANCE REPAIRS.

HE CAME OVER WITHIN AN HOUR OF MY CALL. HE CHECKED OUT THE REFRIGERATOR AND FREEZER THOROUGHLY. THE ONLY PROBLEM WAS THE WAY ITEMS WERE PACKED INTO IT, BLOCKING CIRCULATION. HE EXPLAINED BETTER WAYS TO LOAD THE REFRIGERATOR AND EXPLAINED WHY IT WOULD TAKE THE REFRIGERATOR SEVERAL DAYS TO RETURN TO A PROPER TEMPERATURE. VERY PROFESSIONAL. I WOULD DEFINITELY CALL AGAIN.

I HAD AN APPOINTMENT WITH A 2 HOUR WINDOW FROM 9:00 TO 11:00. AA BEST NEVER SHOWED AND NEVER CALLED. I WAITED UNTIL AFTER THE 2 HOUR WINDOW EXPIRED BEFORE I CALLED. I JUST WANTED TO CONFIRM THAT I HAD NOT MISUNDERSTOOD THE TIME OR DATE. I WAS ONLY ABLE TO LEAVE A MESSAGE AND I NEVER RECEIVED A CALL BACK. I JUST SAW THE RESPONSE FROM THE COMPANY SAYING THAT I HAD NEVER MADE AN APPOINTMENT. WHAT DOES TOMORROW BETWEEN 9 AND 11 MEAN? WHY WAS MY CALL NOT RETURNED WHEN I CALLED TO INQUIRE IF I HAD MADE A MISTAKE? THE COMPANY'S RESPONSE IS INADEQUATE.

THE SHOP REPAIRED BOTH PROBLEMS IN THE LATE AFTERNOON THE SAME DAY WE PLACED THE CALL, BUT THE SERVICE CHARGE SEEMED A LITTLE DEAR, SINCE ONLY ONE PART, AN OVEN IGNITER, REQUIRED REPAIR/REPLACEMENT. ON BALANCE, THE SERVICE WAS EXCELLENT.

HE WAS EXTREMELY NICE AND VERY REASONABLY PRICED--MOST IMPORTANTLY HE FIXED IT WITHOUT MY NEEDING A NEW DISPOSAL!

WONDERFUL. THE REFRIGERATOR WAS FIXED IN NO TIME AND THE REPRESENTATIVE FIXED THE DISHWASHER WHILE HE WAS THERE, EVEN THOUGH I HAD NOT ASKED ABOUT IT WHEN ARRANGING THE VISIT. A PLEASURE TO DO BUSINESS WITH.

AA BEST IS THE GREATEST. I COMPLETELY TRUST IVAN TO DO OUR REPAIRS. HE IS EASY TO SCHEDULE. HE'S BEEN HERE THE SAME DAY WHEN OUR WASHING MACHINE BROKE, BUT IS USUALLY HERE WITHIN A DAY OR TWO OF CALLING. HE IS KNOWLEDGEABLE, FAIR PRICED AND FRIENDLY.

VERY SATISFIED! ESPECIALLY SINCE ANOTHER COMPANY WAS GOING TO CHARGE US $120 JUST TO WALK IN THE DOOR.

THE GUY ON THE PHONE WAS VERY RUDE AND STATED THAT THEY WEREN'T PLANNING ON CALLING US UNTIL SATURDAY MORNING. I MENTIONED THAT I THOUGHT THAT WAS ODD-SINCE WE'D NEED TO KNOW AHEAD WHAT TIME THEY'D BE COMING. THE ONLY REASON I CONTINUED TO MAKE THE APPOINTMENT AT THIS POINT WAS THAT I THOUGHT WE HAD USED THEM TWICE BEFORE. THEY SAID THEY'D BE AT OUR HOUSE BETWEEN 8-10AM ON SATURDAY. AT 11:00 AM ON SATURDAY, THEY CALLED TO GET DIRECTIONS AND SAY THAT THEY WERE DOWN THE STREET. AT 12 WE CALLED AND LEFT A MESSAGE. AT 1PM WE CALLED AND LEFT ANOTHER MESSAGE. THEY CALLED US BACK AT 1:20 PM TO TELL US THAT THEIR SERVICE MAN COULDN'T FIND OUR PLACE AND THAT I MISLEAD THEM BY STATING THAT THEY HAD BEEN TO OUR HOUSE BEFORE AND THAT THEY DON'T SERVICE OUR AREA. WHY DIDN'T THEY JUST TELL ME THAT FROM THE GET-GO?

IVAN ARRIVED WHEN HE SAID HE WOULD (CALLING AHEAD WHEN HE WAS CLOSE). PLUS HE WAS VERY PERSONABLE AND KNOWLEDGEABLE, ON TOP OF BEING VERY PROFESSIONAL IN ALL ASPECTS OF THE SERVICE HE PERFORMED.

I COULDN'T POSSIBLY RECOMMEND IVAN AND AA MORE HIGHLY! WE'VE USED THEM TWICE: ONCE TO FIX A COIN-OPERATED WASHER AND THE SECOND TO REPLACE A WATER HEATER. SERVICE WAS QUICK, PROFESSIONAL AND REASONABLY PRICED. IVAN EVEN CHANGED THE COIN SLOTS ON THE WASHER FOR FREE -- AND IT TOOK WAY MORE TIME THAN I EXPECTED. WHEN HE CAME BACK TO FIX THE WATER HEATER, HE SUGGESTED SOMETHING THAT PROBABLY WILL END UP SAVING US CLOSE TO $500.

REASONABLY PRICED, HE GAVE AN ACCURATE ESTIMATE BEFORE STARTING THE WORK, EVEN STAYED ABOUT 1/2 HOUR MORE TO FIX ANOTHER CLOGGED HOSE ON OUR WASHING MACHINE. HIGHLY SKILLED, KNEW EXACTLY WHAT TO DO. HE WAS VERY COURTEOUS, PLEASANT, AND EXPLAINED EVERYTHING.

BASED ON HIGH PRAISE FROM ANGIE'S LIST, I LEFT A MESSAGE FOR IVAN AND HE CALLED ME BACK RIGHT AWAY. HE CAME BY THE NEXT MORNING TO ATTACH THE HOSE TO OUR OLD MAYTAG DRYER. HE WAS POLITE, KNOWLEDGEABLE, AND EFFICIENT. I WOULD RECOMMEND HIM TO ANYONE. EXCELLENT SERVICE!

IVAN WAS PUNCTUAL AND VERY PLEASANT. I WOULD DEFINITELY HIRE HIM AGAIN.

IVAN CAME A DAY EARLIER THAN ORIGINALLY SCHEDULED, IMMEDIATELY FIXED THE DISHWASHER (SCREWS WERE APPARENTLY LOST/LEFT LOOSE BY A REPAIRMAN LAST YEAR). TO INSTALL THE MICROWAVE, HE HAD TO REMOVE THE BROKEN ONE THAT WAS IMPROPERLY INSTALLED BY A BAD CONTRACTOR. REMOVING THE OLD MICROWAVE TOOK ALMOST 45 MINUTES! HE TOOK THE TIME TO FINISH A NEARLY IMPOSSIBLE JOB -- THERE IS NO WAY ANYONE ELSE WOULD HAVE TAKEN THE TIME TO DO WHAT HE DID. AND HE DID NOT CHARGE MUCH MORE THAN I EXPECTED FOR A SIMPLE INSTALLATION. HE REALLY IS AMAZING!

MR. VELEZ WAS VERY GOOD TO DEAL WITH. HE ALWAYS ANSWERED HIS PHONE, WAS PROMPT IN MAKING THE SERVICE APPOINTMENT, AND WAS VERY WELL INFORMED ABOUT APPLIANCES. HIS NAME IS NOW IN MY ADDRESS BOOK AND I WILL DEFINITELY USE HIM AGAIN.

IVAN TOOK THE DISHWASHER APART AND FOUND A CLOG IN THE DRAIN AND IN A BOX NEXT TO THE PUMP. HE REMOVED THE CLOG AND PUT EVERYTHING BACK TOGETHER. THERE WERE NO PARTS NEEDED, BUT 1.5 HOURS OF LABOR WAS REQUIRED. IVAN WAS VERY FRIENDLY AND EASY TO WORK WITH. HE CAME THE SAME DAY THAT I CALLED AND BY COMING LATE IN THE AFTERNOON, (MY REQUEST), I DIDN'T HAVE TO TAKE ANY TIME OFF FROM WORK.

THEY WERE VERY HELPFUL, AND EXPLAINED THE PROBLEM.

IVAN CAME WITHIN AN HOUR OF FIRST CALLING HIM. DID GREAT WORK, CLEANED OUT AND SHORTENED EXHAUST HOSE AND CLEANED OUT THE FILTER. WAS FRIENDLY, KNOWLEDGEABLE AND EFFICIENT. WOULD DEFINITELY HIRE HIM AGAIN.

IVAN CAME AND CHECKED OUT THE APPLIANCE THOROUGHLY. HE FOUND IT IN GOOD SHAPE AND PROPOSED A DIFFERENT SOURCE FOR THE PROBLEM, CONDENSATION DUE TO THE LOCATION OF THE APPLIANCE. HE OFFERED TO COME BACK FOR NO CHARGE DURING THE NEXT SIX MONTHS IF HE WAS WRONG. HE WAS RIGHT. IVAN IS AN HONEST AND SKILLED REPAIRMAN - USE HIM!

ANOTHER COMPANY HAD SERVICED THIS DRYER TWICE AND COULD NOT FIX THE PROBLEM. IVAN LOOKED AT THE MARKS IT LEFT ON MY CLOTHES AND KNEW EXACTLY WHAT WAS WRONG. HE ALSO RE-ATTACHED A FAULTY VENT AND CLEANED A BUILD UP OF LINT. FIRE HAZARD! NEITHER OF WHICH THE OTHER COMPANY EVER MENTIONED WAS A PROBLEM. HE WAS POLITE AND HIS WORK WAS CLEAN. I WOULD USE HIM AGAIN.

THERE IS NOTHING THAT IVAN CANNOT FIX. THIS IS OUR SECOND TIME USING HIM (THE FIRST WAS FOR OUR DISPOSAL). HE'S PROMPT, PROFESSIONAL AND SEEMS TO REALLY ENJOY HIS WORK. WHEN HE CAME OUT THE FIRST TIME, IT WAS FOR A VERY MINOR PROBLEM. WHEN HE FINISHED, HE ASKED WHAT ELSE COULD BE FIXED. OUR MICROWAVE DOOR SENSOR WAS BROKEN. HE SHOWED MY HUSBAND HOW TO ADJUST IT, SAVING US THE NEED TO BUY A NEW ONE WHICH WE WERE ABOUT TO DO. HE ONLY CHARGED US $40.00

REPAIRMAN WAS KNOWLEDGEABLE AND VERY NICE. JOB WAS DONE QUICKLY AND CLEANLY. REPAIRMAN OFFERED SEVERAL TIPS FOR AVOIDING FUTURE SERVICE CALLS ON OTHER APPLIANCE BESIDES THE ONE BEING FIXED.