Mike Williams Plumbing, Heating & Air Conditioning

Description of Work: Fix Water line to dishwasher and install ice maker

Description of Work: I had requested a routine furnace check for the start of winter and an estimate on the cost of replacing our A/C unit. Mike Williams had taken over Central Illinois Air customers when the owners retired, and we just continued with them. The same guy who had been doing our service continued on, so we didn't think twice about asking them out to check the furnace and give us an estimate on the AC. I was surprised when they insisted that they would send out two people, a service technician and a sales rep. The sales rep arrived first, and from the moment he came in he was pushing and agenda of a whole system replacement. He took forever to walk me through all the different guarantees offered by the company, each printed on an awards certificate template (there must have been about ten)--and all the while he kept pointing out figures for a whole system replacement. I was as clear and blunt as I could be that we did not have the money to replace the furnace at the same time. He kept angling back to the whole system and the various discounts that could be offered if we had the work done before the end of October. All I wanted was a price on replacing the AC,s o we could begin saving toward that goal. Then, the service technician arrived. The sales rep insisted on showing him the furnace. They closed a door that is always propped open when they were down there talking. The sales rep came back up, went back to his lengthy exposition on the whole system replacement and the benefits of getting it done quickly, in October. The service technician then came upstairs with (lo and behold!) some bad news about my furnace. He claimed to be showing me a crack that would allow carbon monoxide into the house. He said he would have to turn off the gas to my furnace for my family's safety, that this was required by law, and sadly there was really nothing I could do except replace the system. He was very consoling, especially given the age of the unit (ten years). I signed this "legal paperwork", which turned out to be simply printed on Mike Williams stationary, and ushered the two gentlemen out of my house as quickly and politely as possible. I then had a certified heating and cooling technician come out and take a look. He could not find ANYTHING wrong with the furnace. He said it was like new, not even a hint of corrosion. Moreover, he said that if there was a crack where the technician said it would not have been able to allow carbon monoxide into the house, because that is not the part of the furnace the involves emissions (I am paraphrasing, because I cannot remember the technical detail). Mike Williams might do clean and competent work, but I will never know, because I felt completely worked over by the pressure tactics. They may win some, but they just lost one When we do get out AC replaced it will not be with this company.

Description of Work: Blocked Sewer - Showed up on time - friendly efficient professional - rooted sewer - Camera man came and scoped as I observed - confirmed problem with short-term and long term-solutions - quoted pricing for any long term solution I wanted to consider - GREAT PEOPLE!!

Description of Work: Did not fix issue, told me it was other problem which would cost thousands to fix, and still charged me. I called other Plummer who fixed issue for half the cost of mike Williams. I did file complaint with Williams and did recover my money in two months.

Description of Work: Repaired a broken pipe. The plumber who replumbed my house found poor joins in the pipes Williams replaced.

Description of Work: Replaced safety valve water heater. 1st valve still leaked. I had to point this out to get them to replace. Really high pressure to get me to replace water heater. High pressure to get you to sign up for Service Contract.++q

Description of Work: Had Mike Williams Plumbing come out to check out A/C that was not cooling well. They serviced A/C unit and charged freon that was low. They sold us a warranty on the service that if it needed to recharged in 90 days that it would be at no charge. Thirty days later, A/C was no longer cooling, so we called to have them come recharge and check it for leaks. The person who took the phonecall said that it would be a couple hundred dollars for them to come back out, then I explained that we had purchased the warranty to cover that. She was unable to find that in our file and had to have a supervisor call me back. When the supervisor called back, he told me the same thing. I had my copy of the paperwork in front of me and had to read it to him. He then asked how much we had paid for the first call and I told him. He then agreed that they would come out and do a leak check and recharge per the agreement. The work that they did was fine, the technicians were personable and professional. We found that the A-coil was riddled with small leaks and would need to be replaced. The estimate from Mike Williams was about double the other two estimates that we got.

Description of Work: Replace blower fan ¾ hp motor Rheem Unit -- $1156 Mike Williams vs. $503 Allied For almost 30 years, I have been repairing heating and air-conditioning units relying on my extensive hands-on skills and the knowledge acquired in earning two mechanical engineering degrees from UIUC. On Tuesday, July 31, 2012, while working in my office, I noticed that the blower motor was squeaking when it turned on. At 6 PM, with the temperature at 95°, I realized that the blower fan motor had failed. I opened up the furnace and manually rotated the squirrel cage fan noting a high-pitched squeak. Given that I would be out of town on Wednesday, I needed the repair Tuesday night because I was desperate and could not wait for the next day to purchase the appropriate motor. I went to the phone book and called Mike Williams. They showed up within two hours. What transpired for the next hour was disgusting and insulting.

Description of Work: Mike Williams Plumbing & Heating Inc. replaced the heating and a/c unit.

Description of Work: I got a flyer in the mail from Mike Williams asking me to take advantage of a $69 AC Check. They came out and said that I had a gas leak at my water heater, and I needed a new length of pipe. And, they wanted to replace the water heater, but I said that I would check around. He finally checked the outside AC unit, and the technician said it was ok. In order to get a 'reduced' price for the 'necessary' work on the replacement lines, they had me sign up for a monthly service that I must pay for at least six months.

Description of Work: I went to Mike Williams Plumbing and Heating.

Description of Work: Snaked sewer line. Was not successful in clearing the line. Estimate to fix collapsed sewer line was twice as much as other plumbers

Description of Work: We have a plan with Mike Williams Plumbing & Heating Inc for an annual check up of the control units, thermostat and stuff like that.

Description of Work: I used Mike Williams Plumbing Heating & Air Conditioning for seasonal HVAC checks.

Description of Work: They repaired my furnace.

Description of Work: Mike Williams Plumbing Heating & Air Conditioning did maintenance check and fixed some gas lines.

Description of Work: They did plumbing work for me.

Description of Work: We used Mike Williams for several years after we moved to Springfield IL. We had a contract with them to check and clean our furnace every spring and fall. They came and did the work as scheduled. But the more they came, the more they kept finding wrong, and were continually trying to "upcharge" the service call. They kept telling us we needed a new furnace. We knew ours was aging, but it was not emitting CO2 and told them we planned to keep it as long as possible. On their next visit the service man was so insistent that he threatened to shut off our gas if we didn't get a new furnace. When my husband threw him out of the house, he threatened to call the gas company. We told him to go ahead, because we knew the furnace was adequate and he was trying to hard sell us a new furnace. The Gas company never showed up. By asking friends, we found a new and honest heating and cooling man. He told us what we already suspected. That our furnace was old, not very efficient, but in fine running order.

Description of Work: HVAC Preventive Maintenance was performed and a leak was found between the furnace and heat exchanger.

Description of Work: Mike Williams was called when our sewage drain backed up and we were having some plumbing issues. I had explained to them on the phone what was going on. They were the 3rd company that had come out and took a look and tried to correct this problem. When I spoke to them on the phone setting up the initial meeting I had explained to them everything that the other plumbers had done and what was being recommended. We needed special equipment and I had explained to them what was needed. They said that they would be happy to send someone out and check out the problem and that they could handle this. The representative came out later that next day, and simply went downstairs and looked at the pipes. He then told us that there was nothing that he could do at this time and that we needed to get out pipes water jetted, but that they didn't offer that service but could call in a company that would. The Mike Williams employee then gave us an estimate of the cost through this other company. It was EXTREMELY high! Costing us around $895! He then told us that there was a $49.95 charge just for having them come to the house and review what work was needed. Later that day I called the company that Mike Williams was going to use, just to see what their estimate was. After speaking with this company they estimated that end of day cost would be $200-$250 max! Mike Williams was UPCHARGING this service over $600!!!! So not only did they not fix anything or do anything, they were trying to rip us off!

Description of Work: I have a small, one person business in a building that was a former residence. All the heating and air conditioning components in the building are residential grade rather than commercial grade. When I called their office to schedule a fall check up of my furnace, I explained my situation and was told I would still qualify for the residential rate ($82.00). Two service technicians showed up at my office and sat in their truck in my parking lot for quite some time. I then received a call from their office indicating I would have to pay an additional $90.00 as they now considered my location "commercial". I explained to the person on the phone that I had explained all this to the scheduler when I initially called but they still declined to come in and inspect my unit even though they had already made the trip and were sitting in my parking lot. I declined their service. I called Tom's Heating & AC and they are doing a residential service call for me for $75.00

Description of Work: He was hired to fix a sink.

Description of Work: They provided prompt service. After the initial inspection they provided all options and cost. Several discounts were also offered. No work was done without our approval. Everything was explained. The work was completed on time at the guaranteed price. The gentleman who came was extremely courteous. Would definitely use them again!

Description of Work: We used Mike Williams Plumbing & Heating to repair our air conditioner.