Lanz Heating & Cooling Inc

The water heater stopped working over the weekend and I called on a Sunday morning, described the issue and they gave me the estimate over the phone. They said it would be 1-2 hours and they called 15 minutes ahead to let me know they were on the way so punctuality and communication was good. He looked at it after I described the issue and had the part on his truck. He replaced it and was in and out in less than 30 minutes. The actual charge was exactly what they said it would be in the estimate. I gave a 'B' on the price because I have done some research on flame sensor prices and $250 for that part seems a high. Both the person I dealt with on my first call and the repairmen were very friendly and professional.

The team was punctual and very professional. They told me what they were going to do, step by step and approximately how long it would take. They cleaned up afterwards and put everything back where it was. Very professional, very impressed.

I will absolutely use their services in the future.

I was very pleased and that they were right on the quote. They're timing and all the workers were very respectful of our property. I couldn't ask more for the situation. They're just nice people to work with and the price is very competitive. They weren't the cheapest or the highest.

If we have heating and AC needs again in the future, we would give them a call.

He was very very kind and cleaned up after themselves and did an excellent job. I like his professionalism and knowledge of his job. I would use him again in the future.

Replacement went great. They were very professional and cleaned the area more than I had. The took the time to go over different options with us and we got the best price and better items than Mattex was offering us. They also offer 0% financing which was great.

Lanz installed a new furnace and air conditioner. Thus far, everything appears to be working well.

The short version: Lanz was pleasant to deal with; however, if I had blindly listened to what their technician told me, I would have purchased a new furnace (through their company!) instead of paying another company $375 to replace a warranty-covered part. The long version: Trevor came out to complete the furnace check and he was prompt, courteous, and wore shoe covers to protect our home's floor. Unfortunately, he found that our heat exchanger had a small crack and had to condemn our furnace. This was an unwelcome surprise to say the least. Trevor was polite but less than helpful when it came to explaining the problem. He couldn't answer my questions about repairing the heat exchanger except to say that it would be too expensive to justify fixing our 18 year old furnace. He shut off our heat and made an appointment for a Lanz and quot;comfort consultantand quot; to discuss our options for a new furnace later that week. I wasn't satisfied with Trevor's explanation and felt another opinion was necessary before purchasing a new furnace so I requested that Lanz send another technician. Michael, a senior technician, was at my house in less than two hours. Michael confirmed the problem and was more thorough in explaining the problem. He answered our questions and also told us that the heat exchanger was under warranty, an important fact that Trevor didn't tell us. Michael showed us and quot;the bookand quot; with Lanz's flat rate pricing and I was shocked to find that it would cost over $1,000 to replace the warranty-covered part. (And that's with our and quot;special discountand quot; as service agreement holders.) I called several other companies to price out the labor and found that Lanz's price was WELL OVER DOUBLE the cost of every other company I contacted. I ended up using another company who replaced the part in three hours the next day. If I had listened to the first technician Lanz sent without seeking a second opinion and pricing other companies, I would have bought a new furnace instead of paying $375 for a warranty-covered part. To me, that is unacceptable. I cancelled my service member agreement (that I was encouraged to buy the first time I called) and I will not be using Lanz again.

He was professional and efficient.

First of all, there is a lot more to a project like this than meets the eye. Up front, they did a lot of leg work, including two visits to my house (I live an hour away from their shop) just to properly size what they were going to bid. They also helped me with utility company incentives and manufacturer rebates, including helping me with the paperwork for a speciali incentive loan through the utility company. Once the installation day arrived (it took two whole days), they arrived on time, took great care with my property, and did a good job removing the old system and installing the new system. They gave me thorough training on the system and tested it several times before pronouncing it working. I calculate that their total man-hours in my project, including paperwork and non-installation related things, totaled between 40 and 50 man hours, so it was a large project, at least from my point of view. The work was done professionally. They answered all of my questions and took great care with the installation. I would recommend them for similar projects.

The actual installation process went fine although there is no real way to evaluate the quality of this particular project until put to the test by mother nature. Yesterday and for most of the past week, we have experienced extremely heavy rains. I came home from work yesterday and found my basement under a few inches of water and it was obvious that the sump pump had stopped working as that entire corner of the basement was completely submerged and not appearing to function including the water powered sump pump which was completely underwater. The work was done 3 years ago, but to the best of my knowledge this was the first time the backup unit was put to the test and obviously failed miserably and also the first time as a result my basement has taken on water throughout. I called Lanz this morning to have somebody come out and take a look and they indicated that I would be charged $69 for this visit and that the warranty was only good for a year. I explained that although it had been 3 years since the install, this was the first time as best as I can tell that unit was put to work and that I should not be charged for this visit given all the money I had previously spent and for the failure of the work performed. The manager was contacted and still they refused to waive this $69 fee just to come out. Rest assured, I will not be doing business with Lanz Heating and Cooling in the future based on this treatment of paying customers. I paid extra to have this type of electricity and battery independence as described initially by Lanz and some peace of mind but that is all lost now unfortunately.

Called Lanz. They arrived on time. Determined they would need to go back to the shop and get a new faucet. They rebuilt a second faucet. By this time, they were too late to pick up a new faucet the same day. Technician came back the next day and completed the job. Work was very satisfactory and the technician was very professional. However, the price seemed high.

The best way to describe Lanz's performance is to provide you the letter I sent to them. I have omitted last names due to privacy concerns. and quot;Dear Ma'am or Sir, The purpose of this letter is to inform you of what I suspect you already know--that is, what a truly exceptional employee you have in Jacob *****. On a Friday night in late June of this year, my family again experienced a defective water heater issue that was the source of much frustration. Based on Jacob's sage advice, I decided to forego further repairs and opted to purchase a tankless water heater that could not be installed until the following Monday. Despite Jacob's full schedule on that day, he began installation after his normal working hours and remained at our residence well after 10 p.m. to complete the task. The entire time, Jacob's calm demeanor and jovial attitude reflected his consummate professionalism. I cannot express in mere words what it meant to my family to have hot water after three days. In addition, Jacob returned the following morning to ensure our satisfaction. His dedication and professionalism is not only a credit to his fine character, but also a credit to your business reputation. In closing, I would be remiss if I did not also compliment Shannon, your wonderful customer service representative, for her coordination assistance and welcoming understanding. As a direct result of these two professionals, you corporation has my family's loyalty.and quot; The tankless water heater continues to work well without any problems. I highly recommend Lanz for your heating and cooling needs.

Upon discovering that I had a furnace not working, the problem was identified as an expensive piece of equipment was not performing properly. Because the equipment piece was expensive, I decided to take bids on replacing the furnace. Lanz Heating and Cooling was one of the companies I contacted for a proposal. Curt froom Lanz quickly responded and submitted 3 proposals for my consideration. This was after he did a complete and thorough assessment of my home, by going down into the crawl space, examining the duct work, went up into the attic to determine insulation levels and measured my home room by room. He also checked the electric panel box for capacity. I reviewed the 3 proposals he gave me, and decided on a new high efficience furnace and air conditioner. The work could not be done for approximately 7 days due to other commitments, but Lanz loaned me the failing part so that I would have heat until they could replace my furnace. No extra charge for loaning the part. The technicians arrived on the 27th of Novemver, and replaced the furnace and air conditioner so there was heat by 4:30 in the afternoon. The technicians were professional, skilled, considerate of my home, and worked steadily throughout the day. Upon completion, a supervisior reviewed the installation to make sure I was satisfied and that there were no problems. Three weeks after the installaation, the supervisor came to my home to again review the installation, and to see if I had any questions. I would strongly recommend Lanz Heating and Cooling.

We're on a monthly payment plan to service heating and cooling units plus our whole house humidifier. When the 'annual' cleaning/inspections are done there is rarely an extra charge. Do contact Lanz for any of your heating/cooling needs. Our serviceman Jake is always polite and courteous. Very informative about the units so we understand how everything is working. Prompt, cleans up, asks if we have any questions. We have an appt next week to have a gas line run for a new stove. Wes came out within a couple of days to give us an estimate. Appt is scheduled out one week to do the job. Satisfied with the estimate and the appointment scheduling to do the job.

They are a pretty big company in this area. We were very pleased and the service was professional. We had to call them back to do a little bit of fine tuning and they were very responsive, very clean, and we were very happy with them. I would highly recommend them. We paid around $8000 for a whole heating and air conditioning system.

Their sales person that came out was very responsive to questions. We had several quotes done, and he was able to answer any questions we had. They were efficient installing everything. They got here at 8:30 and they were out by 3:00. They cleaned up very nicely and they had very good follow up.

Very well. They are coming back to replace our AC this summer.

MUCH TOO EXPENSIVE. Felt like we got "taken" and overpaid by at least $400.

Professional, Friendly,Great experience

It was a better furnace and an air conditioner than what some of the other companies I checked with was offering. They claimed that they had to do a lot of work on the inside of my house. People who I eventually hired didn't do any of that. I got about five quotes, which was the same as the quote I got from Lanz Heating and Cooling Inc. I know that as long as the furnace and the air conditioner works fine, how these people put it in is not an issue. I wanted to see what everybody was saying about different products. I plan to find out the good and bad features of each one because it is going to be a much larger investment than the last time. Twelve years ago, I had put a furnace and an air conditioner in my town house that was not so much smaller and the price was only $2800. It was still a huge price. My brother had recently put one in, he has a much bigger house than mine, and he is paying $4700 for bigger units. It made me think why it is so expensive in Champaign. My brother told me that they have much more companies so the competition is tougher. I feel like most of the quotes that I received were out of line. My experience with the quote process with Lanz Heating and Cooling Inc was fine. They were high but they were also giving me a bigger furnace. They offered me a 90,000 BTU and I needed only an 80,000 BTU, so, I understand that there was a certain amount of difference there. I got a 14 SEER and they were giving me a 15 SEER, so, I understand that there was a certain amount of difference there. However, they were still $2000 higher; I just didn't see that. I would not go to them for another quote in the future.

See above. Very professional, thorough sales and installation. Very positive experience overall.

Overall the job went well. Lanz worked well with us and the General Contractor (TimberCreek Developers). Total payment amount above is approximate, Lanz was paid by the General Contractor. All HVAC work was well done, and I would definitely use Lanz for Heating and Air-conditioning work in the future. The plumbing work had one snag, but was satisfactorily completed on time. The 5 foot shower unit was installed with a hole in the base portion of the two-piece unit. Lanz initially wanted to have the hole repaired, since the unit was installed, however we wanted a new shower installed and an new one was installed. Unfortunately the new shower is not as deep as the original, and had a right-hand drain instead of a center drain like the original shower, which required concrete removal and re-plumbing of the shower waste line. The bath waste lines were and quot;roughed-inand quot; by the original builder. When Lanz came back to do work, they seemed to usually send a different crew, we would have liked to have had only one crew assigned to the plumbing portion of our job.

The guy came, looked in the crawl space to see where the damage was, repaired the leak, and made sure that the damage had stopped. He was very considerate (put those disposable bootie things on over his shoes), called ahead to be sure it was OK to come since the original promise date was much later and I said, "Sure!" I was very pleased with the service.