AWE Air Water Energy

We were having trouble with our toilet. Those guys are good. They do air conditioning, plumbing and heating. We would definitely use them again.

So if I would asked to rate AWE Air Water & Energy's services in one line, I would say, please find someone who is more reliable, professional and having better business ethics, and customer service oriented. This is what happened, after I found AWE on Angie's List as "A" rated company with some good fancy reviews, that is probably, because other customers who didn't had similar experience as mine with AWE didn't write a review, thinking more waste of time, which does makes sense to me as well, but at-least I would like others to be aware about this company and don't get to suffer what I just experienced over the weekend. Though I have home warranty but forced to find an outside vendor as there wasn't any of their in-network vendors were available same day, When I called AWE to make an appointment, thought I am lucky to get the same day appointment with very reasonable service charges, also I explained the situation about my home warranty and agreed to pay as soon as job is done, in-turn it will be my responsibility to claim with home warranty based on proof of payment from AWE Air Water & Energy. That's how I can illustrate appointment call, with AWE Air Water & Cooling. • Operator at AWE confirming the appointment time between 02:00 to 04:00 PM CST on 09/23/2017, though they want visiting charges to be put on-hold on my credit card, unfortunately during the time of call I didn't had my credit card details as I wasn’t at my house, so we agreed to pay as soon as their technician arrives before starting the work. • While I was awaiting for someone to come over I got a call from AWE's technician named Mark, around 03:55 PM CST, asking me if I can wait a little longer as his previous call took more than expected time, without having any choice I had to say ok, and "now here is the surprise" next thing he asked me to pay $129.00 instead $89.00, when I questioned why, and the answer was "now since the time is going to be past 04:00 PM CST which is out-off regular working hours, though he had no regret or courtesy of being late instead he was trying to blackmail me, and made very clear that he can come over only if I accept to pay him $129.00, where I left with no choice and I had to agree to his condition. • But that wasn't the only surprise, I got another call from the same technician within next 10 mins, where he cancelled the appointment stating, he has other things to take and wouldn't be able come over, there wasn't anything left for me say and I hung-up the phone. And now since it was end of the day on a Saturday where other companies I could have possibly contacted were also closed for the day with having almost next to impossible to find someone next day being Sunday, unless I am willing to pay high premium, for those companies who work on Sundays. UPDATE 9-27-17 A response to AWE’s comments provided on my review from 09/25/2017. I would like to clarify few things. So AWE mentioned that I was suppose to call back with credit card detail to secure the payment method this is just they are trying to hide their mistake by providing an excuse and the fact is “they agreed to collect service charges during the visit and the condition was I had pay first before they start the work”. Other thing which was mentioned, AWE’s team member tried to reach me out for the payment prior to service visit is another false statement and it’s not hard to prove this as well, with the technology we have available now a days. What is mentioned by AWE’s team member make me strongly feel that company if has the policy to ensure payment method is in place, prior making the service appointment, even if that is the case why did they scheduled the appointment, not just this, I have a audio recording of the call with one of the AWE team member which can prove what I mentioned in original review and in this response is true to every word and I feel really sorry for AWE team members, at first they were incompetent, unprofessional, with no business ethics, instead trying to fix what they did wrong and more importantly making sure this shouldn’t be repeated, but still busy making false statements to mislead other customers and hide their mistakes.

I replaced the air filter and water filter myself and save more than $90. I was forced to renew the maintenance contract..

They charged too much. I'm definitely going to be using them again because I have them scheduled to come out in October to assess my furnace. I have a contract with them.

The team at AWE was outstanding. The sales team, customer service, and installation group was stellar. We do our homework on home purchases, and the team at AWE actually welcomed the questions and provided thoughtful and thorough responses. Even during the install, they made it a point to let us know what was going on and why.

They have given excellent service over the years.

I have hired them several times and the work is always done to my satisfaction

I have used A.W.E for many years and have always found them to be responsive and professional. They arrived on time and did my annual furnace service. I have a maintenance contract with them, so everything was covered under that.

This is my go to company when I need this type of work done

AWE personnell were on time. Very professional. Explained what they were going to do & the time it was going to take. Kept us updated. Finished job on time. Very clean. No clutter left behind. Very satisfied with service. 2 months later everything works fine.

I have used this company for years and have been pleased every time. One thing that I really like is that the same person comes each time so he is familiar with the units and their history. He is very competent.

The installation itself was fine. I originally went with AWE because of all of the comments about great customer service. After using a brand new AC unit for 2 months, the unit stopped working, leaving an error code about a blower malfunction. I called the code in to the office, where someone instructed me to turn off the unit (which cleared the code), They sent a technician the next day. When technician arrived, the unit was working fine - with no sign of the error code. I was charged an $89 service fee because there was no code. Not sure why I needed to pay for that - did they think I made up the legitimate code number? They said if the code ever appeared again I wouldn't be charged. How about not charging me this time and charge me if the issue persists? Especially for a client who dropped 12 grand on a brand new furnace/AC unit, plus another grand for a sump pump, and also pays monthly for the maintenance program. Can you say "nickel and dime?" Very short-sighted of the company to collect the $89, but lose the support of this client.

AWE has been doing our twice yearly maintenance / service on our air conditioning and heating system for the past ten years. They have always done an outstanding and very professional job and are very competitive in price. I plan on doing business with them for many more years to come.

got an estimate to replace almost everything on the system for about $2000, paid the inspection fee, about $89 Called another ac outfit I used before, they came out right away, added freon for about the same cost as the above inspection. Freedom AC & Heating

Ken was pleasant, prompt, and helpful. I appreciated his attention to detail and help. The company staff is very helpful and polite when I call.

It took a while but when they finished they did a very good job . They cleaned up after themselves . They also have a payment plan which is nice to know.

Chris was fantastic. Explained all my options Very personable, very confident. We felt very comfortable with him and AWE. Told me what and how things where going to happen

Install took around a day for both and the workers were extremely very professional. They took out the old units, installed the new and cleaned up everything before leaving.

Job well done. No hidden cost. He charged us for what the cost was discussed.

They were very professional and thorough. They answered our questions easily. We have used them for many years for our heating and air conditioning and are very happy with their service.

It went well. When they came out, the plumber was courteous and respectful and he quickly assessed the issue - a flapper. He replaced the flapper and told me that I may need work in the future since the other mechanisms were showing signs of wear. I asked him to just replace it all now since I was at home (having taken off from work). He had the parts in his truck and it took him about 10 minutes and everything works perfectly - so much so that the Village called me wondering why my water usage went way down. It was because of the toilet mechanism replacement! I had no idea that a constantly running toilet would add up to an additional $200 a month in water!!! Thank you AWE! You are AWEsome!

Did the installation and did a nice job. They explained it as they went along. I was quite happy with them. I had a few estimates before them, and I would say they were pretty much right in the ballpark with price. The service was great. Professionalism was very good.

I've been a customer of AWE for over 13 years. It was at that time that I was shopping around for an new furnace and air conditioner. At that time I chose AWE not only for the best price quoted but also for the professional sales approach. Since that time every time that i have had any type of contact with this company it has been an A+ experience. Every Service Tech that has come to my house (mostly preventive maintenance) has been polite .. personal and has shown obvious knowledge of the product. AWE will remain my vendor of choice for all my HVAC needs. And although I have not used any of their plumbing services I will not hesitate to call them when I do need a Plumber. Great Company and Great Service.

I've been doing business with AWE before they were AWE!! .. This is an outstanding company who has the best Service Technicians .. with competitive prices on new equipment .. and number 1 customer service. I'm quite certain that AWE will be my HVAC Company for many years to come.

My service pro Adam (#67) is terrific. I am impressed by his kindness and professionalism. I trust him for his thoroughness. Adam explains what he finds and is always willing, and able, to answer my questions.