AWE Air Water Energy

Overall, I would not recommend anybody to use AWE in the future, I certainly will not. I provided an F overall because the main purpose is for the provider to provide a reasonable service. I had waited two weeks for this diagnosis due to rain delays and my experience is as follows. The diagnostic went okay, the technician seemed to be detail oriented. I got concerned at the end when he called another technician to verify/confirm his diagnosis. After the call I was told my system is low on R-22 Freon, and they recommended adding 1-2 Ibs. This is when things went south. He pulled out his price sheet and suggested the following services: Recharge and Balance Freon - $242, 1 Ib of Freon - $99, Freon Sealer - $323. I have had multiple homes where I required A/C services, and never was I charged a Recharge and Balance Fee (hook up the hose) when Freon was required. I declined the services, communicated my dismay for charging to recharge the system. I then called another provider that stopped by, did a diagnosis, provided 1 Ib of freon for $99. AWE uses a bait and switch strategy to gauge customers for add-on services. I will not be a returning customer.

The experience was awful and my advice to everyone is not to use them because they're not honest. I initially called AWE because they were offering a $99 a/c tune-up with a free 1 gallon of Freon in the local mailer. They first came out on May 5th to do the tune-up and they immediately found that I needed to have both switches, on both units, replaced at $200/piece. The technician then mentioned the service contractor agreement, that they offer, where I could get a few dollars off each part and at first I accepted. The technician installed the switches, and Freon, and was gone within 45 minutes of arriving. After he left, I read the fine print, on the back of the service agreement, and it contradicted a lot of things that the technician said, so I immediately called the office to cancel the service agreement. A few weeks later, 5/30. the air conditioner completely stopped working. I immediately called and the first questioned I was asked was if I had a service agreement with them. As soon as I said "no', the technicians whole demeanor changed and he said they "weren't" going to come out tonight because they "didn't have flashlights." The person I spoke to then said I would be one of the first phone calls in the morning - it's now 9:50 a.m. and I'm still waiting to hear from them.

They were here on time and started right away and worked till they finished.

The tech believes that the issue could be 1 to 3 things. We could have a bad thermostat, circuit board or blower motor. He is coming back after the holiday weekend with parts ordered to troubleshoot. I like AWE service and technicians but back when I originally bought my Lennox over 7 years ago, I figured I was buying quality and it would last quite a while before major repairs were needed. We have even had to have AC coils within the furnace replaced. I am not sure if I would buy a Lennox again. Not really AWE's fault and I have friends and family with Lennox that are good so not sure what to think.

DO NOT USE these people. I called AWE Air, Water, and Energy to clean and service my two furnace / air handler units and see if they could install Wi-Fi thermostats. I was told that they could and that the cleaning was normally eighty nine dollars ($89) but that they would do them for seventy nine dollars ($79) each. On May 10, 2016 the two young servicemen from AWE showed up. I showed them the thermostat for the first floor unit that and was told that I need a five wire line to run the Wi-Fi thermostats. I later found that to be untrue as Bryant Wi-Fi thermostats run on four wires. I had bought ones that would have required the five (5) wires but they did not tell me that the correct thermostats, the only ones that would work on my “communicating furnaces” are the Bryant ones. I then showed them the second floor thermostat which the technician removed. He said that they would have to rerun a five wire cable for that one also. He then plugged the thermostat that he had removed from the wall back in and it did not work. The system had been working fine before. Then both technicians went into the attic to find out what had happened. It turns out that they had blown a fuse in the process. It turns out that Bryant furnaces have to be turned off before the thermostats are removed or reinstalled. I would have thought that they knew this before they begun. It was then that the technician told me that they were a Lennox and not a Bryant recommended company, and then he said “but we can service all brands”. They found the problem and fixed it and then serviced the units. As they were servicing the units they informed me that they did not have the filters that are meant for my unit but will put in the one they have and “it should be fine.” They also recommended that I have them service my humidifier while they were there for an additional seventy nine dollars ($79). I agreed. The servicemen came when they said that they were all done and handed me a bill for seven hundred and one dollars ($701). I asked them why it was so high and they stated that there was a three hundred dollars ($300) charge to repair the problem -that they had caused! I reluctantly paid the bill and they left. Before they left the one technician apologized for the mess but said that they had cleaned it up as best as possible. After they left I looked and noticed that they had tracked the blown in fiberglass insulation from the attic all thru the house. Then some-time later my wife discovered that there was broken drywall in the ceiling of our foyer right by the furnace. It turns out that one of them had slipped off the walk way boards in the attic and damaged my ceiling and never told us about it! I called AWE and explained the issue and was told a supervisor would be out to inspect the problem but could not get there until tomorrow between twelve noon and two pm. The supervisor, Ken finally arrive d at 3:15pm and looked at the problem and then asked to look in the attic. He spent quite some time looking at the insulation and the furnace. I asked him what he was looking for and he did not answer. His demeanor and attitude were not one of being cooperative or apologetic. When he was finished I explained that we were hosting our grandchild’s first year birthday party and needed to have this fixed as soon as possible. I asked him what the process was moving forward and he said that he will talk to the “powers that be” and get back to me. I asked him if they were going to take care of this as I had called the person that does our paintwork and was waiting for a price to repair it and wanted the go ahead to schedule it as it usually takes a couple weeks to get him out as he is good and busy. He said that they had been in business 100 years and that they will take care of it but will want to send in a painter to give them an estimate. I explained that I had been in my business I had to deal with the insurance industry and know that I do not have to accept the lowest priced estimate and that as long as my painter s price was reasonable and charges were customary that they would be obligated to pay. Ken said he would talk to the “powers that be” and let me know. I asked for a time frame for that to happen and he said he did not know. I called my bank and discovered that AWE had submitted my check earlier that day and that it was “pending”. I decided to stop payment on the check until all the issues were resolved. The next day Ken called and said that the powers were away at a conference and that he would not be able to speak to them until Monday. I received the estimate for the repairs to my ceiling by replacing the broken drywall and repainting the entire ceiling (which is in a two story foyer which requires scaffolding) will be five hundred and twenty dollars ($520). It also turns out that the technician installed the incorrect filters which I then had to order and have installed by another company at a cost of eighty five dollars ($85) for the filters and twenty dollars labor ($20) totaling one hundred and five ($105). I also paid the company an additional one hundred and nineteen dollars ($119) to check and verify all was working properly. I have not received any further communications from AWE. I will wait to see how AWE proposes to resolve these issues.

We scheduled maintenance on our existing A/C unit. Much to our dismay we learned, we needed to replace it. After discussing our options A.W.E came the very next day. Installed the new unit and everything is working great.

Insisting on replacing HVAC. Payed for a cleaning, just wanted a cleaning.

Josh, the service tech, was very thorough and informative. He explained what he did in detail.

technician arrived on time, serviced both units and gave me a verbal and written report. The same way it has been for more than fifteen years

They are great. We are on a maintenance plan with AWE ( a great value !) . They come twice yearly to inspect, correct , adjust and replace if necessary , the filters for the furnace and air conditioner. They are prompt , professional and personal. they are clear on what is in need of repair/replacement and also ( I like this) they will offer that it "nearing" the replacement date -but does not need to be replaced now. I trust them . I have several experiences with them and they have always treated me with integrity, professionally and with the highest technical skill. They are professional repairmen/technicians and not " salesmen" . ANd they are very good at what they do. Great company for all HVAC and Plumming needs . Highly recommend ,,,,and have for the past 4-5 years. We had the pleasure of dealing with NIck and he , like all the AWE tecnnicians, was great to deal and work with .

I have mixed feelings. They got the job done, but they said that they would not give us a warranty because they found almost like a ball of hair. So, they said that they were not sure where it came from and they would not warranty their work which kind of made us scratch our heads. We still went with them. There are no problems yet so they got the job done. I would shop around because they were a bit on the expensive side. I was happy, but they were on the expensive side and they would not warranty their work.

Everything went very well! The installers explained what they were going to do from beginning to end. They went above and beyond to make sure the installation went perfect and we were completely satisfied.

Great. The office called me about 20 minutes before he arrived letting me know he would be there soon. Even better--he arrived at the start of our two-hour window, which was fantastic. He was super helpful with all questions and made sure everything was working well.

Gary the salesman Randy & Kevin the installer. Great!

Our furnace quit operating so called AWE and got an appointment for the next day (not an emergency - the weather had turned nice for a few days). Our technician was Josh and he did a great job! Took his time and explained everything to us. His supervisor, Ken, also came out to inspect the work. Everything was great until the next morning when the furnace didn't work again. Called AWE and Josh came back out and fixed the issue, no-questions-asked and no charge. (The issue was with the part that was installed and the settings from the manufacturer, NOT the service.) We were impressed with both calls and the ease of using this company. We will be using them again for more work this summer!

They arrived on time and spent all day on job. Very nice guys. They worked without studding and knew what they were doing.

We have used the services of this company for 25 years at two different homes. We have always been very pleased with the staff and service from this establishment.. There staff is kind, helpful and informative. They cover their shoes as they walk in my home. They are helpful with suggestions of care and maintenance. We love the benefit of their renewal contracts.

Replaced all copper lines, new breaker box and electric replacing old fuse box and electrical lines. Put in new pvc drainage for A-Coil & Humidifier. Put in new base under outside unit . Took time to explain procedure . Courteous at all times. Removed all old parts & boxes . Left work area clean when done. Did a check on system before they left and said it was good to use. With Cosco & ComEd discounts beat 2 other estimates I had.

Would recommend contractor. Prompt, professional, helpful and knowledgeable.

We have used AWE in our last two homes. For this home they installed a new furnace, air conditioner and humidifier. We have been very pleased with their service and continue to use them for annual check ups. They are always prompt, friendly, professional and responsive to any questions

very professional and promt. No run around with these guys so I signed up for seasonal p.m.

Josh was professional, courteous and did a good job explaining all that he had done. He was very thorough and wanted to make sure that all the work was understood.

The service was excellent! Josh was professional, knowledgeable and explained everything that he was doing. He was a pleasure to have in the house. We've been using AWE for years for heat and air conditioning and they are great to work with. Would highly recommend!

I had noticed that my heating system was struggling to keep up with the massive drop in temperature. It hadn't gone out entirely but the air coming out of the vents had gone to lukewarm. I had used AWE previously when I purchased a whole-house humidifier and since they'd done such a fine job I looked them up and, lo and behold, they had another Deal for just what I needed! Much to my relief, they were able to send someone the same day. Nick came out, put on his little house-booties, and sat himself down with our furnace. He was quick to report that, thank goodness, the unit itself was fine! Apparently all of the construction work had clogged up our duct system terribly and our filter was actually TOO high grade and was restricting flow. Between those two things, our poor air circulation was strangled, which was why it's so cold. Based on his report, we got a new filter right away and the temp went up a few degrees. Our duct cleaning has been scheduled and I anticipate another round of excellent service.

It,went great - they are very well informed and know their work.