AWE Air Water Energy

It went very well. We didn't know why our furnace didn't work, so Adam arrived and ran diagnostics while keeping me informed of exactly what he was doing and why. When he determined that the furnace was fine, he showed me the thermostats that he had available and then installed the one that I chose. His company also provides a furnace upkeep program that does bi-annual cleaning and diagnostics of the furnace and air conditioning units. Since he clearly knew what he was doing, we decided to sign up for their program. The approximate price below includes the cost of 1) an emergency, overtime service call 2) the replacement of the thermostat 3) the annual service program for 2 furnaces.

There were no problems with the service. I have been using their services for many years.

It went great. They explained everything to me. They first came out to do the estimate, and the final cost was what the estimate had stated. They were very friendly and overall I am very happy with their services.

Didn't resolve the issue and also the plumber didn't even bother to close what he had opened, What else can be a better customer experience when you are charged $49 and the guy was late so had to miss Thanks Giving Dinner at my friend's place Also issue not resolved

They're very good. I've been with them for five years since they put in my furnace.

They are very good. I have been with them for five years. I would use them again.

It went pretty well. I will use them again.

Not so good.. 'Installer' assumed that gentleman who he spoke with over the phone was my landlord when he was told that his pricing was way over the top. My brother, an engineer, is out of state & wanted to make sure I wasn't being taken advantage of. ALL the other service providers on Angies List gave a range of $700-925...which I still think is a lot; but no-one was available. I'm very happy with the company I chose.

Great! Have used this comay for many years.

This is covered in my Description review.

First rate. Very professional. Work done in timely fashion.

Arrived on time, performed duties perfectly, provided advice about the unit and things to be cautious about since it was 13 years old.

We have had only good experiences with them even before they were AWE. No complaints only good things.

They are competitive. They are very good. Fair price, good quality. One of the things I liked from long ago a unit it was getting older and the man that came to service it said you know you need to be planning on it cause you probably need to replace it but it's still working and so he lets us know we need to do it in the future but he didn't try to get us to buy something new right then and I think it was probably at least another year before we had to replace the unit.

It didn't happen. The electrician told me the fans we bought didn't have expandable brackets and that it would be involved to install them. He told me we needed to buy the right kind of fan. He acted as though he didn't want to do the job. I ended up paying him $50 for the time he was at the house and he left. I never called back to reschedule because I wasn't happy with what transpired. I have a different company here now, (8/15/16) installing the fans we originally bought plus two ceiling fans. They are getting the job done.

Tech was here for 40 minutes to install an outdoor hvac disconnect that I provided. I was charged $264 for labor plus $89 service call. When I spoke to Ken the service manager to inquire about their hourly labor rate he was less than sympathetic. I pointed out that my labor bill reflected a rate of over $300 an hour and I was not happy. He responded with " I am not going to justify our rates and there will be no adjustment to your bill." AWE will not be bidding on my new furnace and AC replacement, nor any other future work for me.

Jim came out and fixed all my issues in about 40 min. I asked if he was an employee or an outside contractor and he's an employee which is really good to know. Jim was very professional and knowledgeable. I will use AWE again and probably replace my AC & Heating within a year or so.

It went alright. They came up, they showed up on time. He was quite professional. But I was quite surprised by the cost. I didn't expect it to be so expensive. I disclosed that I had Angie's discount coupon. He tried to make it up by charging more. It was just a water spout that had to be replaced. It was a little expensive, but otherwise, he did a good job and he was professional. I would have expected him to disclose the cost of repair before he started the work. He did not let me know. That was the only disappointment I had. He did not tell me anything about the cost until after the work was done and when it came to wrap up his work. The quality was good. I was satisfied with the quality. He was very cordial He was a very nice guy. I'm not sure if it was just the training or what it was. He was a really nice guy.

It went well. In addition to the cost of the normal inspection, a compressor saver was installed. I believe this was something that has become available which enables the compressor to not work as hard and should result in a longer life for the unit. Inspection plans vary in cost according to in or out of season and how many inspections are included.

From first call for estimate to completion of work; AWE was professional and completed all work within their stated price.

Very well. On time and done within time they said it would be about 7 to 8 hours. Price is always a shocker when you get replacement AC. (2) Higher & lower floors.

Tom, the heating and A/C service manager, and Kristi, the vice president, helped with our installation from beginning to end. Tom was incredibly wonderful with communication, explaining every detail patiently, and always trying to give me a heads up if anything was a little different than planned. I had called A.W.E. to help with our steam boiler system. Another company (Four Seasons) had installed a new steam boiler in our house, and the boiler had caused corroded steam pipes in the basement to burst, resulting in extensive damage to the house. My first thought had been to repair or replace the boiler and to fix the corroded pipe. However, Tom and Kristi explained quite patiently to me that because of the age of our house and the fact that multiple visible steam pipes were extensively corroded, it was not a wise idea to have a new steam boiler in our home. They explained that any new steam boiler is stronger than an old steam boiler (ours was at least over 20 years old), which most likely had been winding down for some time. They explained that when the new steam boiler pushes hot steam through the system, corroded pipes are likely to rupture. They also explained that many of these pipes are inaccessible behind walls, and if there is extensive corrosion on visible pipes, there is almost certainly corrosion on the inaccessible ones. Finally, when the necessary chemical flushes are done to clear the system of mud and debris, these chemicals can actually remove the debris that was patching holes in corroded pipes and thus facilitate bursting of pipes. We are obviously not experts in the field, but all of this made a lot of sense. It would have been easier for them to try to fix the boiler and the ruptured pipes, charge us money, and then throw their hands up in the air denying responsibility when things continued to go wrong. Instead, they turned down the job and its money because they felt repairing or replacing a steam boiler in this situation was very unwise for us. After a lot of thought, we asked A.W.E. what they would recommend, and they suggested that we try to figure out a way to install forced air heating and A/C in our house. Tom spent hours at our house, and likely hours in planning on his own I'm sure, figuring out how to make things work. He ended up using vents we already had for our existing A/C system, modifying them to make them better, and installed two separate furnace and A/C units on the first floor. Because we had never had a forced air heating system before, the spaces where the units had to fit were tight, but they made everything work. Our son was also a baby at the time, and the crew tried their best to do quieter work when the baby was napping. They also tried to be considerate with cleanliness during the project, as we had four children running/crawling barefoot around. I have been so cautious with praising them given a past terrible experience with the other heating and A/C service. I have not posted for several months, just in case things fell apart. But, it has been 3 months, and things have not fallen apart. We have very good heating and A/C on our first floor. We have fairly consistent temperatures; I would say that there is surprisingly little temperature variation between the rooms now, considering how old and drafty our home is. The Nest thermostats work well. The service technicians seem to adapt to my type-A personality and my many questions, and do their best with timeliness and cleanliness. For the most part, the techs always are polite to me, even at those times in the past when I was upset. I am sure A.W.E. is not perfect, as no company is perfect. But, it seems to be me that they are more honest and have more integrity, and try harder to do right by their customers, than any other heating and A/C company that I have ever encountered. I really hope that they stay true to themselves and continue to do the best they can, as they surely truly did with us. We are so thankful for them and to them.

Great. We've used them before and will again in our new house! They are AWEsome.

We called the company for service on the old furnace and AC unit. The unit was old and we knew we would have to replace sooner rather than later. The technician that came was professional, explained fully what was happening with our unit. When we asked question s about a new one, he gave us facts and prices without any pressure The work was scheduled quickly. The technicians came and worked all day to make sure that the unit was installed correctly and that we knew how to operate everything. There was even a follow up call to make sure that we were satisfied.

it went very well, Keith explained everything- he worked professionally & was timely and neat