Comfort Care Services Inc.

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Great service.

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Noticed on Wed. night that my furnace stopped working. Checked Angie's List & found that this co. was highly rated. Called them on Thurs. morning for a service apptmt. The receptionist was very nice & stated they could have someone come out that afternoon. Due to a very important prior commitment, I was unable to have them come that day. We then made the apptmt for Fri. morning betw 9-11. The technician, Neil, showed up within that time period & was friendly & very polite. He thoroughly checked out the furnace & found that the igniter had a crack in it & some other part had broken. He showed me both parts & explained their functions & pointed out where both parts broke. He had to go out twice to his truck to see if he had the parts & about how long it would take for him to find them. Luckily, they were there. He was upfront about the cost of the parts & efficiently proceeded to install them. I then told him I had trouble getting the disposable filters in & out of the air duct as they were getting caught on some screws from the outer metal sheet work. He then removed them & assured me that it was safe to do so & explained why. No charge for this extra service. From beginning to end, Neil was very professional, knowledgeable, friendly, & explained everything to me. I will definitely call this co. again for any future furnace needs.

I reached out to Comfort Care when it was clear that our furnace was facing its final year. Brian Rudderham, the President of Comfort Care, returned my call the same day that I left the message to call me. We made an appointment to discuss my furnace needs and he appeared at the appointed time. He outlined what he thought I needed, left me some materials and sent me a detailed bid later that day. I had already spoken with two other companies, but neither of them were as complete in their descriptions of just what would be done to give me the best outcome. I gave Brian the go-ahead. We set up an installation date, where I would be home for the day. On that date - and on time - Brian and a co-worker showed up and began installation. When they were done, the area was completely cleaned up, the furnace was working and the house was warm. Brian noted that there was a small crack in a part of the furnace that he had discovered during installation. He said that it was not something that would have showed up easily during the required inspection that would follow the installation, but that he was not happy with installing a brand new furnace with a broken part. He said he would order the part and then come back and repair it. He did just that, within a week after ordering the part. I am completely satisfied with the result, and would unhesitatingly recommend Comfort Care. We will also be using them as the regular servicers for both furnace and air conditioning.

Had a problem with gas furnace in mid-December (blower motor repeatedly stalled and was not working properly). Called up Comfort Care - they responded immediately and professionally on the phone. A serviceman quickly arrived (within 2-3 hours) within the time window promised. The serviceman was very personable, professional and quickly diagnosed/repaired the problem. No 2nd trip was required. He patiently and fully answered any questions that I had. Have had no problem with furnace since repair was made. The price of the repair was reasonable and I was able to use 10% off coupon for service that was posted on Angies List web-site. Overall - it was a very positive experience and I would use Comfort Care again in the future. I would also recommend them to friends/family/neighbors. THANK YOU Angies List ! .

Excellent. Comfort Care's estimate for replacing our whole house humidifier was more reasonable than the other estimate we got, although the one other estimate seemed high. We had Comfort Care do other inspection/maintenance work once before and thought they were a good company. Brian answered a lot of our initial questions about options and cost, but also came out to inspect the humidifier and hot water heater. We decided to replace both. When the two Comfort Care technicians came a few days later, they were friendly, answered questions, reviewed what they found with the old water tank and humidifier, and explained how to use the new tank and humidifier. Hauling the old tank out took time because it was full of sediment and they had to carry a 40 gallon tank up the basement stairs. Would recommend and hire this company again.

I've used this company for years and have always had a great experience with them. They seem fair and have not tried to up-charge me for things I don't need. They are professional and clean and willing to explain things when I have questions.

We found the company responsible. They completed the work on time and within estimate. We asked for a permit before the work began and the city inspector determined after inspection that the work was completed correctly.

As indicated above, Brian installed my furnace/AC a few years ago. Installation went smoothly, in timely fashion, and the units(Bryant) have performed quite flawlessly. On only 2 occasions(probably due to my twice yearly inspection by Brian) did I have small issues. Because Bryant issues a 10 year warranty on parts, Brian resolved these situations under warranty. Brian is attuned to a high level of customer service; he aims to satisfy customer needs and he does it kindly and professionally.

While here, Brian found issues with my ductwork. this is a new home. I moved here within the last 4 months. During the A/C check, Brian checked my ductwork. There was a problem that my home inspector and I and my family members missed. Fixable, but nonetheless needs attention. He did a temporary fix and explained what should eventually be done. Brian has been checking my A/C and furnace for probably 8 or more years. I trust him, he has always given me forewarning of a pending need for replacement part. He is always prompt, which I appreciate because if I have to be at work at 8, I know if he is scheduled to be there at 7:30, he will be here. Overall, I have to say I wish I could trust all service folks as I trust Brian. Glad I can count on him to evaluate my heating & cooling issues and make good recommendations, thoroughly explained.

As usual with Brian, everything went very well and quickly. While in my crawl space installing the air cleaner Brian found several small water pools. Even though it was not his job, he crawled around my crawl space investigating the source of the water and discovered one source was a leaking toilet that needs to be re-sealed. This is the kind of service I have always found with Brian. He always goes beyond expectations. He truly believes in good customer care. I signed up for their annual contract for mantenance of my A/C and furnace. I don't want anyone else working on my equipment.

NO issues. Simply outstanding. On time, complete and professional.

They were very professional and very clean. They came out when they said they would and did everything they said they would. It was all done in a very professional way. They also gave us a good price. We had really researched them a great deal. They were the best bang for the buck. They were excellent when it came to punctuality and professionalism.

Ralph was very professional, knowledgeable, and educational. It was very comfortable dealing with this company. On the install the technicans were also professional, knowledgeable, and educational. I've tried many HVAC companies, this one is a keeper! Comfort Care has a long term customer.

Ralph (who provided estimate) was very professional and extremely knowledgeable. I decided to go with this estimate but had some difficulty getting Ralph to call back, but we finally connected and arranged the installation. The take-down and installation was done on November 17, 2010. The installation crew arrived about 9AM and continued to work non-stop until at least 5PM. It was a four man crew and they did excellent job. My only suggestions would be that customer should get reminder call the day before installation and I would have liked a brief pre-survey of the work to be done and confirmation of the equipment to be installed. I would also suggest a post-job telephone call to verify customer satisfaction. I do understand that there is probably a surge on HVAC installations prior to the end of year tax credit deadline.

It went very well. Our air conditioner was not cooling at all during an early season hot spell. The comfort care service person came out quickly. He was very friendly. He recharged the system and replaced a part. He explained that since we had not had the system serviced it was hard to know whether we had a small leak or a large one. He explained when to have it serviced and how to clean it. He did not try to sell me a new system or push any expensive repairs.

They are dependable, the prices are fair, and they always show up on time.

THEY WERE VERY PERSONAL AND TRUSTWORTHY.