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Paul's Upholstering

Upholstering, Furniture Refinishing and Repair, Window Treatments,

About us

Multiple Locations: Alsip - hours and info on this profile; Orland Park - 9408 W 143rd St Orland Park, IL 60462, 708-460-5191, Hours: M-Sa 10a-5p Su 12-4. Paul's Upholstering & Furniture was established in 1939 by Paul Baio. The original store was located on 63rd in Chicago. Seeing the need for a store in the south suburbs, Paul's opened it's Orland location, which is in operation today. In October 2004, Paul's on Pulaski moved to 120th Street & Central Avenue in Alsip. Since it's establishment, Paul's has been a family business dedicated to excellence. Our team guarantees to provide each customer with quality service & care, rebuilding your furniture by hand, & providing you with quality workmanship from frame to the very last stitch. We offer complimentary estimates. Our knowledgeable sales staff would be happy to come out to your home or business & bring fabrics to see in your own environment. Schedule an estimate today! Fabric & Design Consultation. Visit our showroom to meet us & to see our beautiful fabrics. Borrow the sample books to view in your home or business. Free pick-up & delivery. We are more than happy to pick up & deliver your furniture for absolutely no charge! $50 Cash Back Click on the coupon to the right of this page, print it out, & bring it in at the time of your order for $50 cash back. We offer 12 months same as cash, & accept personal checks, Visa, MasterCard, & Discover. Whether you are looking to reupholster a sofa, or your business' office chairs need some help, Paul's is the place for you! Sales Staff - Ron Baio, Diana Navarro, Paula Baio. Additional DBA - Paul's Upholstering Inc.

Business highlights

85 years of trusted experience

Services we offer

Upholstering – Sofas, Dining Chair Seats, Boat Seats, Chair Pads, Sectionals, Window Seat Cushions, Headboards, Cornice Boards, Draperies, Blinds, Booths, Recliners, Chairs, Ottomans, Benches, Examination Tables, Exercise Equipment, Furniture Repair& Bar Stools.

Services we don't offer

Upholstery Cleaning. Slipcovers. Auto Interiors.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.746 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
0%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 26-46 of 46 reviews

paul M.
11/2017
5.0
furniture repair, upholstery
  + 0 more
great service
Description of Work: re-tied springs on a couch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Carla S.
06/2017
5.0
upholstery
  + -1 more
They were excellent.
Description of Work: Upholstery

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Paul's Upholstering
We appreciate your business, please contact us For any other upholstery projects in the future.Thank you,Diana

cathy F.
01/2017
1.0
upholstery
  + -1 more
very very badly
Description of Work: cushions for a couch

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$600

Response from Paul's Upholstering
Mrs.[Member Name Removed] came into our store on 7/6/16 to place a order for new medium foam for her cushions as well as having new casings made for the cover of the foam. She refused to give us the old fabric cushion as a sample to use when we cut the new foam. It is necessary and best that a customer give us at least one cushion to do the correct size, shape and cut for not only the foam on the inside, but the correct dimensions for the cushion casings. Also, Mrs [Member Name Removed] was not happy with the medium foam, and stated she wanted a "floppsey, moppsey" cushion. We understood her dissatisfaction at the time and took $129.25 off the bill, and changed the medium foam to soft foam. She still was not satisfied with the cushions so we took another $100.00 off the bill. The pick up date was 8/13/16 not 1/2/17 as she stated in her complaint. Mrs.[Member Name Removed] paid a total of $400.00 for the job,not $600.00. We firmly believe that Mrs. [Member Name Removed] would not have been satisfied with anything that we [Member Information Removed] her even though we tried our hardest to do so.

Robin W.
09/2016
5.0
upholstery
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Betsy O.
03/2016
5.0
upholstery
  + -1 more
Everything, from start to finish was positive. Paula was most helpful with helping select a fabric, and we ended up going with the very first one she suggested. We were on a very tight time frame (due to wanting it done prior to the arrival of house guests) and the sofa was actually completed a full week before promised. The gentlemen that picked up and delivered the sofa called prior to coming (our request) and were efficient and helpful. We are very pleased with the final results, it looks beautiful. It is our most used sofa in the house, so we are hoping it will hold up to the wear and tear it will get. Overall, our experience was excellent. We would both recommend and return to Paul's for reupholstering.
Description of Work: I had a Stickley Mission Style sofa reupholstered.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Meysoon M.
01/2016
5.0
upholstery
  + -1 more
I had two 25 year old kidney shaped sofas re-upholstered and re-designed. Paul's Upholstery literally transformed these sofas to the MOST amazing looking and feeling sofas! The workmanship was EXCELLENT!! No words can explain how beautiful these came out! My family could not believe that these were the same old sofas. Paula was a pleasure to work with and made the experience even more Amazing! The cost was so much better than any other company i looked into....This is NOT the first time i used Paul's and i definitely will not be the last time! THANK YOU PAUL'S!! I HIGHLY RECOMMEND THIS COMPANY FOR ANY RE-UPHOLSTERY NEEDS!
Description of Work: Re-upholstered and re-designed two kidney shaped sofas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Mitzi Y.
11/2015
2.0
upholstery
  + -1 more
unknown
Description of Work: Dropped off two small club chairs for reupholstering on 1/24/15...apprx 6-8 wks to complete. They delivered the chairs the 1st time on 4/23/15 but was returned to add more padding & redo arm chair covers. Covers did not fit properly and the finish was horrible. Delivered chairs 2nd time on 5/21/15 but the back of chairs were still puckered (not enough padding) so they were returned. Chairs delivered 3rd time 6/2/15, puckering was corrected but some of the cording at the bottom of chairs was not securely attached and some of the seams were barely stitched together & frayed. Final delivery of chairs was on 6/12/15. Cording was secured but there are two small needle holes on the fabric. At this point, I just gave up trying to tell them what to do. Wanted the owners to come to see the chairs so I could point out the problems but they chose not to so I dealt with the Driver. Maybe when their father started the business, he cared about his craft & the customer but I did not experience that at all. The son/daughter always returned my calls but the workmanship was mediocre at best and certainly not worth $1013.75.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$1,013.75

Response from Paul's Upholstering
The price of the chairs were $295.00 each which included fabric that we stock. The customer chose fabric from Merrimac at $42.00 per yard which caused a increase in price to $1013.75 including tax and minus the $50.00 coupon. Mrs. [Member Name Removed] came to our workroom to look over the chairs before we delivered them and gave the approval to deliver them. If there was still a problem with the chairs Mrs. [Member Name Removed] should have called our store to talk directly to us not the delivery man. She can still call us anytime and we will address her issue.We have been in business over 65 years and we stand behind all of our work. Pauls Upholstering

David A.
08/2015
5.0
upholstery
  + -1 more
unknown
Description of Work: Reupholster two wingchairs and they did an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

David A.
07/2015
5.0
upholstery
  + -1 more
unknown
Description of Work: Reupholstered two wingchairs and they did an excellent job. They completed the work on time and the final product was superb and well beyond our expectations. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Sandra K.
04/2015
5.0
furniture repair, upholstery
  + 0 more
This company is amazing. I have worked with Paula and her sister before at the Orland Park store and they are very knowledgeable, personable, and professional. They have free pick up and delivery. I had 6 absolutely destroyed dining room chairs that had caned backs. They helped me achieve the look that I wanted and even helped me save some money. We ended up upholstering the backs and seats of the 2 armed captain's chairs, which costs way less than recanting, and the seats of the other 4, and only having to recane 1 back. I would highly recommend this company. BTW the chairs came out beautiful.
Description of Work: Recaned one dining room chair and reupholstered a total of 6 dining room chairs, circa 1968, Thomasville Furniture.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Roxanne W.
01/2015
4.0
upholstery
  + -1 more
They was fast in doing the work. They did great work. I had a problem with one piece that I need to take back to them.
Description of Work: Did some reupholstering for me. I had a chair and 2 ottomans redone. I also had a total of 5 other chairs repaired and redone.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$800

Mary S.
12/2014
5.0
upholstery
  + -1 more
The chairs were dropped off at the Orland Park location. I worked w/Paula with regards to number of chairs from 2 dining sets. I e-mailed chair seat measurements & pictures. I had a reply within 24 hrs with an approximate price based on in-stock inventory. I was told it would take 3-4 weeks to re-upholstered 12 dining chairs. I agreed with the price, dropped the chairs off at the Orland Park location on 11/17/2014. I let Paula know I needed the chairs for Christmas. I was ABSOLUTELY thrilled with chairs when I picked them up on 12/17/2014.
Description of Work: They re-upholstered 12 dining chairs - 2 required chair backs to be re-upholstered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Mary L.
11/2014
5.0
upholstery
  + -1 more
Paula gave an estimate via email after I sent pics of chairs. She asked questions about the chairs and what I wanted done. After they had chairs, she called to discuss options. I am very pleased with finished product.
Description of Work: Reupholstered 2 chairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

David S.
10/2014
5.0
upholstery
  + -1 more
They did very well and did what they said they would do in the time frame they expected.
Description of Work: I used Paul's Upholstery to do some chair cushions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Carolyn B.
09/2014
5.0
upholstery
  + -1 more
unknown
Description of Work: I've had furniture reupholstered before by a different company. I was very impressed by the selection of fabrics and the knowledge of Ron. He let me bring home several books to aid me in my decision on the choice of fabric. Upon giving him measurements of my sofa & loveseat and showing him photos of the furniture in the room, he then gave me the cost, that it included pick up & delivery, I was able to choose the firmness of the cushions for my furniture (two things that were extra cost with my former upholsterer). |He was available for any questions I had and guaranteed my satisfaction. Overall, I am very pleased with the service and quality I received and recommend Pauls' Upholstery.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Paul's Upholstering
[Member Name] ,Thank you for your business. It was a pleasure, please let us know if you are in need of any more service's. Pauls Upholstering

beverly F.
09/2014
1.0
upholstery
  + -1 more
They did an absolutely miserable job. They used some tacky gunk on the wood and now they are tacky and I cannot get it off. I am so disgusted. They did not match the pattern on the fabric. They took the chairs In the middle of June, I had to call end of August but he said they would try to put a rush on it and they had my fabric. Also stated they were shorthanded and this was after a down payment and I had given them the fabric. He had me come to the shop and it was a greasy mess, had I known this I would not have taken my furniture to them.
Description of Work: Upholstered 2 chairs for me

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$900

Response from Paul's Upholstering
[member name removed], Im sorry for the inconvenience we will be happy to correct any problem with our workmanship. We have been in business over 60 years. We stand behind our work.If you would of notified Ron we would of taken care of this immediately. Please contact Ron so we can take care of this at 1708 653-3493 Thank you, Ron

Joseph B.
08/2014
5.0
upholstery
  + -1 more
Paul's had a good selection of leathers to choose from. The work was completed in a reasonable amount of time, excellent workmanship and material, finished furniture was delivered to our home. Very satisfied.
Description of Work: Reupholstered leather chair and matching ottoman.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$720

Response from Paul's Upholstering
Thank you for your business. Please let us know if you are in need of more service's. Pauls Upholstering

kaleen L.
05/2014
5.0
upholstery
  + -1 more
unknown
Description of Work: Replaced stuffing in chair cushions. Very reasonable price. High quality. Very happy with end product.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Paul's Upholstering
Thank you for your business. Please let us know if you are in need of more service's. Pauls Upholstering

joan B.
05/2014
5.0
upholstery
  + -1 more
They redid the whole thing. I decided to pick out a little more expensive material. If I had went with the material they suggested it would have been significantly lower. They are the best in the south suburbs. I felt that they had great customer service and completed the job in a timely manner.
Description of Work: They reupholstered and chair and fixed the springs. They also cleaned the wood and added new padding. I did pay extra for a protective spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Joanna M.
02/2014
5.0
upholstery
  + -1 more
My husband and I were very impressed with Paul's Upholstering. They proved to be most reasonable in price, and that's what ultimately led us to choose them. The sales representatives were very friendly and prompt in returning my phone calls and answering any questions regarding the upholstering process. I really liked the choice of fabrics they have in the store and was very impressed with the their creativity in how to turn my hand me down furniture into something modern and beautiful. The turnaround time was just a few weeks and the quality was superb.....we will definitely use them in the future and recommend them to family and friends!
Description of Work: Paul's Upholstering upholstered my sofa with beautiful custom fabric and added tufting....it turned out wonderful. It was a hand me down from my grandmother and they made it look new. They also upholstered two other chairs that we had, fixing the loose seat cushions, adding modern chair legs, and adding custom fabric to those chairs as well....they turned out great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,195

Response from Paul's Upholstering
Thank you for your business. Please let us know if you are in need of more service's. Pauls Upholstering , Paula

Danielle Z.
02/2014
5.0
upholstery
  + -1 more
I bought a beautiful antique love seat and I took it to them to get reupholstered. They did such a great job. I am so pleased with them. It was more than I could have asked for.
Description of Work: They reupholstered a French love sofa I bought from an estate sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$875

Response from Paul's Upholstering
Thank you for your business. Please let us know if you are in need of more service's. Pauls Upholstering
    • 1
    • 2(current)

Contact information

5601 W 120th St, Alsip, IL 60803

http://www.paulsupholstering.com

Service hours

Sunday:
Closed
Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
9:30 AM - 5:00 PM
Saturday:
9:30 AM - 2:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Upholstering,
Furniture Refinishing and Repair,
Window Treatments,
Upholstering - Boat & Auto,
Upholstery Cleaning

FAQ

Paul's Upholstering is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 9:30 AM - 5:00 PM

Tuesday: 9:30 AM - 5:00 PM

Wednesday: 9:30 AM - 5:00 PM

Thursday: 9:30 AM - 5:00 PM

Friday: 9:30 AM - 5:00 PM

Saturday: 9:30 AM - 2:00 PM

Paul's Upholstering accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Paul's Upholstering offers free project estimates.
No, Paul's Upholstering does not offer eco-friendly accreditations.
No, Paul's Upholstering does not offer a senior discount.
No, Paul's Upholstering does not offer emergency services.
No, Paul's Upholstering does not offer warranties.
Paul's Upholstering offers the following services: Upholstering – Sofas, Dining Chair Seats, Boat Seats, Chair Pads, Sectionals, Window Seat Cushions, Headboards, Cornice Boards, Draperies, Blinds, Booths, Recliners, Chairs, Ottomans, Benches, Examination Tables, Exercise Equipment, Furniture Repair& Bar Stools.
Upholstery Cleaning. Slipcovers. Auto Interiors.

Contact information

5601 W 120th St, Alsip, IL 60803

http://www.paulsupholstering.com

Service hours

Sunday:
Closed
Monday:
9:30 AM - 5:00 PM
Tuesday:
9:30 AM - 5:00 PM
Wednesday:
9:30 AM - 5:00 PM
Thursday:
9:30 AM - 5:00 PM
Friday:
9:30 AM - 5:00 PM
Saturday:
9:30 AM - 2:00 PM