TP Technologies IT and Repair Services

Tony and his son came out to the house to work on a networking problem that has vexed "The Squad" as well as other home IT "experts," First off, they were prompt and polite. It did take them two hours to complete the job, but since we had several other companies over for longer periods of time without results, we are thrilled that they were able to tackle the issue. If we ever need in-home IT services again, we will call on them.

The computer works better than ever!

Work was performed in Addison - not at my home.

My computer died. The hard drive was gone. Everything is back for $185 in 3 days time.

I had struggled with functionality and connectivity issues for my network and access to my NAS device for months. I am a skilled computer user and programmer and had done everything I could to try to troubleshoot and repair my system for months. I rely on this network for my small business and the time I was spending on network issues and exchanging emails with hardware help desks finally began to overwhelm my capacity to do the work for which I am actually paid! The straw that broke the camel's back is when I won a consulting engagement out of town and began spending four days a week on the East Coast. I found that I was at a severe disadvantage on my consulting engagement because I was unable to remotely access files on my server, so after the second week, I looked on Angie's List and found TP Teq. Finding a company that has experience trouble-shooting, dealing with, and repairing mixed networks is not an easy thing. I called one other highly-rated Angie's List provider before calling TP Teq, but that provider did not deal with mixed networks at all. I called TP Teq on a Friday afternoon and was surprised when Tony, the owner, said he could be by the next morning if I wanted. Since my schedule takes me out of town most of the working week, this was like a dream come true. Tony and David showed up as promised the next day and within minutes had identified the root cause of the issue I was having, assessed the performance of several of the computers on my network, and made suggestions (which I took) regarding anti-virus software. Their solution involved switching out my wireless router and buying devices that would allow for an Ethernet connection to run over my power lines. Tony and David scheduled time for the next day (Sunday, mind you), came out and worked for some time to make sure, not only that the network was properly set up for each of my computers, but also that printers and scanners were set up and running well for each of the computers. Windows 8 is a new operating system, and despite its newness, Tony and David were able to quickly and professionally set up everything I needed. In addition, Tony optimized the applications running in the background of my NT machine and did a thorough defrag of my Registry and HDD so the computer runs well now. David made some suggestions as well as to the wireless set-up of an internet-enabled TV set that had been giving me problems as well. I am incredibly happy that I have found TP Teq and will use them for all my technology needs in the future. To me, they are the epitome of everything that is good about a small business--client focused, working hard to go above and beyond their clients' expectations, flexible, and reasonably priced. They are also, it turns out, extremely personable and funny guys and a pleasure to have around. I cannot say enough good things about them and their work! I unreservedly recommend them to any individuals or businesses in need of trustworthy, skilled technical support.

Service was great and very fast. I was surprised that TP-Tech PC and Mac Repair is a home business. This made me a little apprehensive; however, I am VERY glad I chose to use their service. I will definitely be a repeat customer. Thank you.

I manage a small business with a network server. I was unable to back up my system and was getting a critical "low disk space" error message. I contacted quite a few companies from Angieslist for help. Not a one returned my call. My last call was to TpTech, who took down my information and returned my call immediately. They came and within a couple of hours, took care of my problem along with assisting me with other computers in the office installing helpful programs. We plan on moving within the next few weeks and needed someone to help with the transfer. I will be calling them back for this job as well. They were professional and extremely pleasant. They explained exactly what they were doing and why they were doing it. Great guys!!

The business is located in a home in Addison. Tony was very honest about the cost of the work. In addition, I live in Oak Park and he was able to deliver the repaired computer to my home for no additional charge. I would definitely recommend this firm.

Went great, computer works perfectly now.

We first found Tony when our home computer has running poorly. We took it to his shop for repair and he was competent, efficient and affordable. I sought his advice when I needed to purchase a laptop and he made a great recommendation (a tiny Dell) I bought a used one from him. After about two weeks I got funky disk error messages. Tony apologized and quickly swapped the laptop for a new one. Its been great since. We have purchased other accessories, too. Most recently we set up a home network and called Tony in for a home visit. He networked out two computers and performed minor repairs. There was a glitch or two and Tony dilligently researched and ultimately found the fix for the network problems. He installed a new router and everything is working fine. He also has a couple of smart techies working for him.

Above story tells all. I called at a very late time on a Friday right before the Memorial Day weekend and they still performed the hook up between my house and my work computers. No big IT companies would have done that. They gave it their all to meet my requirements. I was very, very, impressed. They actually put my needs before the clock!

They took two cpu"s and fixed one with a tune up, removed speed grabbing software and brought it back and hooked it up. The computer ran much better than before. Again I find them giving it extra effort on their part to make the customer (me) happy. They seem very geared towards meeting all customer expectations. They put my time first and met my time requirements, not theirs. Something I find very customer friendly. I like being treated like my time is worth something for a change.

When Tony finished working on my computers, he called me to come and check out the work. I actually got to sit with him in front of my computers, so he could show me the work, before I took them back with me. He carried my equipment back to my car, and secured the desk top so it would not move on the way back. Tony is an older gentleman, and has the old work ethic. It was very nice to deal with someone who cares so much about their business and making the customer come first.

I am extremely satisfied with the services provided. They were professional, courteous, timely and very reasonably priced. I would highly recommend their services. They provide a quality product/service at reasonable rates.

I woke up one morning to find my computer screen looking like it was on an acid-trip. I called Tony who diagnosed a video card problem, then came out to pick up the computer. He was here within a few hours and I had the computer back in less than 48 hours, exactly as he had projected, and working perfectly. That night, I tried to fix an outstanding zip file issue on my own and by the following morning my computer was acting like it was on a BAD acid trip. Tony spent much of the day on the phone with me walking me through a virus issue, a restore process, and then resolving the zip file issue. He was patient and seemed to have a genuine interest (and an inexhaustible supply of programs) to resolve problems to my satisfaction. And the price was reasonable for all of this! He is my go-to guy from now on.

My laptop had wireless but for some reason around the beginning of March the wireless connection disappeared. A software application for drivers said that the driver was also missing. I personally did not remove any drivers or hardware so I tried downloading the drivers from the company website but it did not fix the problem. After calling Tony, I brought the laptop by the same afternoon. He indicated that this was a known issue with HP laptops and already had an idea of what would need to be fixed. The next day he called to let me know it was fixed and ready to be picked up. My wireless is working. He did let me know that there could be problems in the future with my wireless and what else he could do if it happened again. Quick service. Knew the possible issue before even looking at my laptop. I would call him again.

Returning home, I noticed the DVD player was inoperative. Returned Mac for repair, unit was repaired and ready for pickup the next day (no charge for DVD repair).

Computer sounded noisier and hotter than usual and video output to the monitor would fail. Tony replaced the video card but in doing so he had to remove the tuner card because the video card was bigger than the original. Part and labor totaled $170. Received a free tune-up on this computer too with coupon. Took it home but start up and shut down were taking longer than usual and the computer would freeze up for awhile after start up too. So, I had to take it back and Tony diagnosed it as a hard drive failure. He replaced the hard drive but it was smaller than the original. Again, part and labor totaled $170. Tony added complimentary software and was professional and courteous.

When I first called Tony, he immediately set up a time to come & work on my computer which would slow down and then freeze after 15 minutes requiring a shut down & new start. I had had another tech work on it several months prior but his fix lasted only one day and he admitted having no idea what the problem was! Tony arrived promptly and proceeded to run some diagnostics. Not finding any obvious problems, he took the unit back with him to see what needed to be done. A day or so later he brought it back after cleaning it up and adding a couple new browsers and extra memory and it worked like a new unit! It was fast and worked great! Within a day or so it started acting strangely...almost as if it had a mind of its own! I'd be working at listing an auction when suddenly my emails would be on the screen or I'd be checking a bank statement and it would switch browsers! It became the computer from h***! I called Tony and he tried some things remotely but then decided another visit was in order. This time he brought a loaner that I could use while he tried to figure out what was going on with mine. HE decided it might be my bookmarks which were numerous so he took them off and reentered them all by hand. Why that worked neither of us really knows but Tony obviously thought it was worth a try! A minor adjustment still needed to be made but Tony was able to do that remotely. What I really appreciated was Tony's willingness to keep working until he solved my problem at no additional charge! I was certainly willing to pay more for all of his time & travel but he said no because he guarantees his work! I had also asked if he could do anything with an old Compaq laptop that didn't work. I wanted to use it in another area of the house for some minor research. He gave it a new hard drive, added ram, and updated the software. Unfortunately, it refused to connect wirelessly to my computer. Tony decided to connect it to my cable which supplies my internet but he needed a connector that was long enough. He went to a nearby Staples store and made the purchase but refused to allow me to pay for it. He said he felt bad that his charge was high! After his first attempt to fix my computer he only charged $125 for mine and $185 for the laptop. I felt this was reasonable but after having to continue working on it for for probably 6 or 8 hours more, he certainly would have been justified in asking for additional compensation! I will certainly use him again and refer my friends to him!

The genius at Apple said that they no longer made the parts and it would cost more to repair than it was worth. Purchasing a new computer would be better for us. Went to Angie's list and found TPteQ, Inc. and after reading the reviews gave them a call. Courteous on the phone. Knowledgeable. Bring it over right away.Gave us an estimate and had it repaired within a few days.Wonderful, prompt service. A little bit of a drive for us but well worth it. Will do all of our repairs here in the future. Pricing was excellent. So glad we did not have to purchase a new computer.

This is actually the second time I've used TPteQ. Primarily because of the price and quick repairs. Way better experience than at Best Buy when I took my lap top to them.

Tony works on my computers all time, he does great work. Whenever I have any issues, I take my computer to him, or he comes to me. I refer him to people as well. The prices are reasonable and he fixes the problem right away. He’s honest. I’m happy with his services.

The experience was good. Tony was quick, thorough, and everything seems to be working great.

The work turned out just fine. They did the repair with no questions asked. It didn’t fit the screen quite right, since they ordered the wrong part. But overall, I’m happy with their services.

Called Tony @ 11 am in the morning and by 3 pm he was sitting in my office taking a look at "my problem". On the surface Tony didn't think there was anything major wrong with the machine but he wanted to take it back to his shop for a more complete scan and diagnostics check. Thinking ahead, Tony brought with him a loaner machine with the necessary software programs and then transferred my important files to it so I didn't miss a beat! The next day, after an intensive clean, scan and diagnostics of the machine Tony was once again sitting in my office and what seemed like a scene from "Groundhog Day" was once again hooking up my computer and getting me reacquainted with a much faster, stable PC that is ready for the next 100,000 miles!