Bill's Heating & A/C

They did a great job

Perfect yaaaaaaaaaaa

install propane furnace

This experience was beyond upsetting. At first, they came in and were being nice and generous. Though, we had workers outside being loud enough to hear from the inside of my home. They claimed I had a water leak under my sink when we had just redone the bathroom a year ago and there hasnt been a leak since. This supposed leak flooded and ruined our bathroom flooring AFTER they started to remove the water heater. So, what actually happened, was their workers did not drain our hot water heater properly before removal. On top of that, they left a mess for ME to clean up. This included nails, screws, metal shards, etc for my 10 month old son to get ahold of. Not even 24 hours and our furnace isn't working either... And to top it all off, the manager refused to fix the mess THEY made!! We are beyond mad. I would never recommend this company and hope everyone understands how unprofessional this is.

Called them to come look at my fireplace. Made an appt for 11:30am and the guy still had not showed up at 11:45am. I called him and he said he thought the appointment was for Noon. Okay, not a big deal people can make a mistake. So then when my part came in they called me again and asked when was a good time to make an appointment to install the part. I told them the next day at 4pm would work becuase that is when my husband could take time off work to be there. He agreed to the time. The day of the appointment my husband text me at 4:40 and said they had not shown up or called. I called them and the guys comment was "oh good, I was hopeing you would call, I'm out around the lake and behind on the job" I told him you are glad I called? You are the business and I am the customer, don't you think you should have called? He acted put off. I told him that I still needed this done tonight. He finally showed up at 6:40pm and never once apologized for blowing us off initially and you could tell he was put out. I will never use them again. This is probably some of the worst customer service i have seen in some time.