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FIRST CALL JEWEL

Heating and Air Conditioning, Plumbing, Electrical,

About us

First Call Jewel is a full service company that has been servicng the people of Southeast Idaho since 1947. We provide heating, air conditioning, electrical, duct cleaning, plumbing, and water heater service and replacement. We do not do new construction, but specialize in service. Our technicians are drug free, wear a clean uniform, and take special care to keep our clients homes better than we found them. We are availble 24 hours a day, 365 days a year. We charge an up front service fee, then after our technician has diagnosed your need, he will give you a price up front before the work is completed.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

Heating, furnace repair, furnace replacement, heat pumps, air conditioning, coolers, duct cleaning, electrical repairs, generators, lighting, plumbing, water heaters, water softeners, pumps, leak repairs, sewer cleaning, sewer replacement, drain cleaning, gas furnace, electric furnace, oil furnace, energy efficient,

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.658 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
72%
4
16%
3
3%
2
2%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.1
professionalism
4.8
responsiveness
4.7
punctuality
4.7
Showing 26-58 of 58 reviews

Becky B.
04/2020
5.0
electrician
  + -1 more
Excellent!
Description of Work: They did a very good job! The Technician was informative and gave her some insight on what she should do in the future.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sue J.
05/2017
5.0
plumbing
  + -1 more
Very helpful and professional.
Description of Work: Faucet and shutoff valves replaced.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$243

Duane L.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Furnace Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave W.
04/2017
5.0
plumbing
  + -1 more
..
Description of Work: They did some plumbing work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Dessa B.
03/2016
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
unknown
Description of Work: Cleaned our Ducts

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jen N.
01/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Judy W.
12/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: We had service completed by both the HVAC and plumbing services. Both were prompt and professional.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kathy M.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph S.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent service, as always! This call was for plumbing issues. Service performed quickly, and inexpensively. And always with a smile.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jerry M.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Cleaned our furnace ducts and did a fantastic job! I would use any of their services and have complete confidence that the work would be professional and meet the highest standards .
Rating CategoryRating out of 5
Yes, I recommend this pro

brett A.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Main power box conversion fuse box to breaker panel. Very professional keep a clean job site nice guy

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,150

Kerry S.
06/2015
4.0
plumbing
  + -1 more
.
Description of Work: Fixed backup for washing machine.
Rating CategoryRating out of 5
Yes, I recommend this pro

Lois V.
04/2015
4.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Will M.
04/2015
4.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: They fixed an issue with my air conditioner that kept shutting off.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Alta T.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
Excellent.
Description of Work: Repaired heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Judith D.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Well they are very good at what they do.
Description of Work: Cleaned the furnace and ducts. Also have a service contract .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$133

heidi T.
05/2013
5.0
electrician, plumbing
  + 0 more
I woke up in the middle of winter to no water on a weekend. Our pipes weren't frozen but our pressure tank was not working. We didn't want to pay for emergency services so waited until Monday, Jewel promptly showed up (plumber) Monday morning and after checking things out agreed it was the pressure tank and needed to send the electrical guy out. They took care of the problem and didn't charge us extra for two trips/service guys. Like I said it was winter and both technicians climbed under my house in the snow and cold to get my water back on. Would recommend them and will definitely use them again!!
Description of Work: We have a well water system and our pressure tank valve that regulates when the pressure tank needs to kick on stopped working, therefore, no water. This was in the middle of winter and on a weekend. We did without water for a couple of days to avoid the extra fees for emergency services. The pressure tank is located under our house in a tiny with a tiny little crawl space for access.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Robert J.
11/2012
3.0
plumbing, electrician
  + 0 more
They sent a guy out and he said it would be no problem, and that he would have me a quote in a few days. No call back. I called him directly and he said he'd have it the next day. Nothing. I waited a week and called the central office, who said that they don't install dishwashers. I told her it was just the circuit and plumbing, and that I'm sure they did that. She told me they did not. At that point I could tell they just didn't want my business, so I went with a separate electrician and plumber. I think these guys are just too big for their britches and have gotten lazy. Go with the smaller operations around town.
Description of Work: I have had mixed success with First Call Jewel. The first time I used them was to reconfigure a drain pipe for my clothes washer. They were fast, punctual, albeit slightly pricier than I was expecting. The second time was to pull a new circuit and install plumbing for a new dishwasher. My home has never had a dishwasher, so this is a new circuit, drain, etc.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$100

Raymond L.
06/2012
1.0
heating & air conditioning/hvac
  + -1 more
They were too high...I made up my mind that I wouldn't use them again.
Description of Work: I used them a few years ago to fix the furnace.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0


michael D.
04/2012
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
They were professional and did the job much cheaper than I thought it would be. Everything is still working. I used them for a heating job in the past. They know what they are doing and give the price up front. They have the parts on stock. There is no hassle. They are a good service.
Description of Work: They fixed a complicated plumbing problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Caroline F.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
My dryer works much better now. It was taking my towels two rounds to dry in the dryer, but after they fixed it, my towels are dry in just one round. I liked their services very much. Their prices are competitive and reasonable. They also have special offers as well. I used a special offer of theirs. The quality of their work is excellent. They were very professional. They are very good in explaining everything to you before they actually start doing it. They also installed my air conditioning system and they came out after every once in a month to check on the system. They also replaced a couple of parts of the air conditioning system and replaced the coolant as well. I would use their services in the future also.
Description of Work: I used First Call Jewel for electrical services and duct cleaning services. They cleaned eighteen duct openings and fixed the dryer. I used their services last year in August.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Caroline F.
03/2012
5.0
air duct cleaning, electrician
  + 0 more
My dryer works much better now. It was taking my towels two rounds to dry in the dryer, but after they fixed it, my towels are dry in just one round. I liked their services very much. Their prices are competitive and reasonable. They also have special offers as well. I used a special offer of theirs. The quality of their work is excellent. They were very professional. They are very good in explaining everything to you before they actually start doing it. They also installed my air conditioning system and they came out after every once in a month to check on the system. They also replaced a couple of parts of the air conditioning system and replaced the coolant as well. I would use their services in the future also.
Description of Work: I used First Call Jewel for electrical services and duct cleaning services. They cleaned eighteen duct openings and fixed the dryer. I used their services last year in August.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Debby L.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
It was a very cold week and I noticed that my house wasnt very warm, upon looking at the thermostat it read 63*. I called everywhere checking out prices. Jewel had a $49 special going, the only problem was that they werent sure if they could squeeze me in that day. Thank heavens they did and that I just had a dirty sensor. They were wonderful. I wont call anyone else, Jewel will do all of my furnace work from now on...The guy cleaned my sensor and told me that I will be on their mailing list so that next year I will remember to have my furnace serviced, and also told me of some promotions. He was very thorough. He made a uncomfortable situation tolerable. I cant thank them enough.
Description of Work: The guy looked at my furnace to access what may be wrong, and found that there was a dirty sensor. He cleaned the sensor and I had heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Beverly S.
10/2011
5.0
electrician, heating & air conditioning/hvac
  + 0 more
It went well, I would have prefered less visits but that was unavoidable.
Description of Work: My electrical wiring needed to be checked and sockets needed to be replaced, the bathroom fan ended up needing a new engine.. All work wasm completed but it took 3 visits the fan did not work after the first installation, however they promptly fixed the problem. One of the sockets that needed replacing that was also resovled. To sum it up I was happy with the service, would have liked it done in one visit. There was quite alot of workd so the multiple visits were acceptable. .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HJeanie C.
09/2011
4.0
heating & air conditioning/hvac
  + -1 more
This company did much better in this duct cleaning category than in the plumbing category. They were very clean and thorough. Cleaned everything from top to bottom and didn't leave any dust or mess.
Description of Work: Air duct and furnace cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140
    • 1
    • 2(current)
    • 3

Contact information

1410 Hollipark Drive, Idaho Falls, ID 83401

firstcalljewel.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Electrical,
Air Duct Cleaning,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening

FAQ

FIRST CALL JEWEL is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

FIRST CALL JEWEL accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, FIRST CALL JEWEL does not offer free project estimates.
Yes, FIRST CALL JEWEL offers eco-friendly accreditations.
No, FIRST CALL JEWEL does not offer a senior discount.
Yes, FIRST CALL JEWEL offers emergency services.
Yes, FIRST CALL JEWEL offers warranties.
FIRST CALL JEWEL offers the following services: Heating, furnace repair, furnace replacement, heat pumps, air conditioning, coolers, duct cleaning, electrical repairs, generators, lighting, plumbing, water heaters, water softeners, pumps, leak repairs, sewer cleaning, sewer replacement, drain cleaning, gas furnace, electric furnace, oil furnace, energy efficient,

Contact information

1410 Hollipark Drive, Idaho Falls, ID 83401

firstcalljewel.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 6:00 PM
Tuesday:
7:30 AM - 6:00 PM
Wednesday:
7:30 AM - 6:00 PM
Thursday:
7:30 AM - 6:00 PM
Friday:
7:30 AM - 6:00 PM
Saturday:
8:00 AM - 1:00 PM