Perfect Plumbing, Heating and Air

They were able to do the work in one day and the toilets are better than the ones we had before. I will use them again in the future.

Since it was a Sunday the tech did not have a camera with him. Another tech came a couple of days later with the camera and found that the block was not on our property but in the alley so that the city was responsible for the repair. He suggested that we file a claim with the city, which we did, and the entire amount was reimbursed. He also offered to come back every couple of years to check the pipes in our backyard since they are very old. Great service!

quick responsive estimate and ability to do all needed to get job finished. The other place I checked didn't have access to a directional drilling in short order, even though they may have been way better price... so I went with quickest. My negatives (asides from cost was high) is that after job is done it was like pulling teeth to get a paper copy of the invoice... office seemed a bit disorganized

Overall I wouldn't call these people again. They showed up onetime, and acted all professional, but the device was anything but.

I called A1 and tried to get a quote to replace a leaking relief valve on a 6-year-old hot water heater. The dispatcher I spoke with would not quote me a price other than a $29 dispatch fee, which was refundable if work was performed. Although I pressed for a price estimate or a range of prices, the dispatcher refused to provide one, saying that in 99% of the cases the actual problem was different than the phone diagnosis. When I asked him to assume the relief valve was bad and asked for a quote to replace it, he would not give me one. He agreed to have a technician call me back to quote me a price, but I never got a call back. I subsequently called three other plumbing companies, and each of them gave me a quote to replace the relief valve with no hesitation. Given how much time the dispatcher spent ‘qualifying’ me by asking when the last time was that I had the heater inspected, if I had ever had it cleaned, and whether the installation was up to code, it was clear these guys are interested more in maximizing their revenue through high-pressure sales than in providing value for their customers. They will never earn my business.

Price seemed to be way ouit of line. $411.00 to replace a hose bib. and then, to relace a second one, which he could do standing up during the same trip under the house, $325.00. $745.00 for a few minutes of work and two hose bibs is rediculous.

A1 Plumbing is very competent and professional. The start date of the job was slightly delayed because their pump truck was being serviced, but once scheduled they arrived exactly when they said they would despite a snowstorm. Our septic tank had never before been pumped and we didn't know the exact location of the access port, which turned out to be buried under a section of lawn approximately where we thought it must be. To determine the exact location, A1 had to send for additional equipment and crew; they had let me know in advance that this might be the case. The entire job, start to finish, took about 4 hours. Once located, A1 carefully and neatly excavated the access port by hand and presented us with several options for making it easier (less expensive) to locate the access port in the future.

Due to the rocky nature of the soil around our water line and the proximity of our water line to the property line as well as our power and gas lines the job turned into somewhat of nightmare but A-1 honored their initial bid and successfully replaced the main water line even though it took much longer than anticipated. They also made sure we were never without water except for the period when they had to replace the shutoff valve in the house. We plan to use A-1 for all our future plumbing needs.

they replaced the broken part, did great follow up.

I called to have the fawcet installed that I had purchased at Home Depot. He said that I should have bought it from A-1 because HD products aren't as good as A-1's. He charged ($316) to install the fawcet I paid $128 for. He then proceeded to sell me on the insinkorater disposal ($536). I went ahead with the purchase since he was right there. My house is an older house (1985) and I have only owned it less than a year at the time. The disposal and the fawcet have worked great, but I feel the prices that he charged were a rip-off. He was here for maybe 1.5 hours.

We called this company because it was rated well on this site. However, I did not read any reviews as I was new to the site and did not know how to access them. When I called, they seemed very nice and professional. They showed up to the house in the time frame we had scheduled. That is where the professionalism went downhill. The plumber that arrived to fix the garbage disposal did not seem to know quite what he was doing. He asked me what the problem seemed to be so I explained that something seemed to be caught in the disposal, that we had already pushed the reset button but the blades did not turn. He checked the reset button, turned on the disposal and concluded that we were correct. We then spent 10 minutes discussing how much it would cost to replace the disposal if it was necessary....$629.00 was the estimate! I had just picked up the very same disposal that he was quoting me he was going to use to replace the current one for $124.00 at Lowe's. That's $505.00 in labor??? You've got to be kidding me. I told him that if the current disposal could be fixed, I would rather he do that. So, he stuck some kind of tool down the disposal drain and rotated the blades, removed the tool, turned it on and it worked. He said he wasn't sure what was wrong with it but that it was working now. He then told me I had a faucet that was rusting through that would need to be replaced very soon . I asked him to give me a quote on the cost of that based on using the same type of fixture to replace the rusting one. His quote...$672.00. I had already been pricing those at Lowe's when I went in to purchase the new disposal and they were less than $100.00. Seriously, $572.00 in labor charges. I said, No thank you. He was at my residence for approx. 30 minutes and charged me $149.00 to fix the disposal. Thankfully, I waited until after he presented me with the bill to let him know I had a coupon for $25 off, so I actually paid $124.00 for a job that took less than 30 min. When my husband got home on Friday evening, I told him about the plumber's charge and various quotes and he was stunned. He called A-1 Plumbing on Monday to complain about the excessive charge and was told that there was nothing that could be done about it, that they are a "union" shop and that the charge for fixing the disposal and estimates given for replacing the current disposal and fixing the faucet were correct. We will NOT use this company again. I felt completely ripped off!

Had first day's appointment the day after we called for help! Plumber was right on time, gave us estimates with several options to choose - made our decision and started the work immediately. He was done faster than expected so actual bill came in slightly under estimate. He was fast, courteous, and easy to understand - and cleaned up well after himself. In less than two hours time, we had one brand new handicapped toilet and two other toilets no longer running. One month later, all toilets are still working great - flushing better & more quietly.

Outstanding from start to finish. Very professional install.

They saved it and me from having a bathroom remodel and thousands of dollars of tile, carpet and painting repairs. They are extremely professional and told me why and the reasons behind everything they were doing. They told me what they were going to charge and they stayed with their price.

Found a really stinky watery mess in our basement. Septic system water in all our stored stuff like holiday decorations! A-1 came, diagnosed, replaced, cleaned up and left us good as new in just a few hours. Very knowledgeable, personable and highly efficient. Great job.

He was prompt, professional, courteous. Explained the problem and how he would repair it. Told me up front how much it would cost. He charged by the job, not by the hour. Had a big binder with prices on specific jobs. So it didn't matter how much or little time he spent, the price was established. In my case it only took a couple of hours so $593 was a bit expensive, almost $300 per hour. He did provide the new shower equipment. When I inquired about buying it myself and saving money, he discouraged this, stating I wouldn't get a 2 year guarantee if I bought it from Home Depot. I did like the way he cleaned up and didn't make a mess. He also wore booties so he didn't track dirt inside the house.

A-1 sent out a repairman who did not have the parts to fix the tub and who wanted to replace the condensation drain line, which we weren't sure was necessary. He said to call the office to schedule another visit to fix the tub and I said I wanted to think about replacing the condensation line. When I called the office, the woman was very nice when I told her I wanted a different repairman's opinion on unclogging the condensation line and that I was disappointed the tub couldn't be fixed. She immediately scheduled a different plumber for Saturday, no extra charge, so I didn't have to take more time off work to meet the plumber. Plumber "Bobby" arrived on time and spent considerable time making sure our old bathtub's valves worked properly. He even went back to the shop for a new part because he wasn't satisfied with the part he had. They bill by the job and not the hour and I appreciated the extra care. He told us the galvanized pipe that drains the condensation from the air conditioner/heater to a drain in our basement did have to be replaced after all. He quickly replaced it with PVC. It was a tight space and he did a good job getting the old metal pipe out. He was very courteous and seemed to care about our satisfaction. I'm going to ask for Bobby again when I need plumbing help.

I like them. They have a good office person who seems to know what is scheduled and we also schedule the service whenever we have any problems. They also understand when you tell them as to what needs to be done. They send somebody out who is prepared to fix whatever you want instead of having to go and get more equipment or parts. They come out prepared and ready to do the job. The office people care to get you a good answer when you call up their office with any questions. They provide really good customer service. The price that they charge is a bit high, but it's worth it. I would continue to use their services in the future too.

It is a good company and they do excellent work but their prices are somewhat high. A few years ago I had two pieces of equipment put in which cost me $500 and this time I put in just one of the same, and it cost me $700. The next time I am going to shop around before I go to them.

Our kitchen pipes had been leaking for years, and we've had 3 different plumbers work on them only to have a pipe leak a few months later. After looking at the recommendations on A's List we called A 1 Plumbing & they sent someone over the next day. Our problem was with the original drain pipe being too high, so some inventive solutions were needed to avoid ripping up our kitchen. 5 days later the plumber came back with special pipes and fixed it for good. He even came at 6:00. Excellent work, great company.

The plumber was prompt, knowledgeable, and professional. The results were great. It seemed pricey, but when checking with others it was in the ballpark.

Service was quick and complete with a follow-up call three days later.

The price was not cheap, but they are very good. They always call if there is any problem with making it in time for the appointment. They leave things in very good condition and they don't create a big mess for me to clean up. When I had the water line replaced, they pulled the pipe under the driveway without tearing the driveway up. They came back in the spring to re-sod the areas of the yard that were damaged. Their services have stayed consistent over the last 10 years that I have used them.

Showed up when he said he would and did a good job.

Great! A friend of mine strongly suggested I get a second opinion on another company s diagnosis and I'm very glad I did! They called me to set an appointment right away. The plumber was on time and very professional. They did not charge for to camera my drain in order to give me a second opinion. They took the time to show me my line a few times to walk me through the first diagnosis and their opinion. They recommended that I install a basin to catch the washer water to because my old floor drain wasn't functioning well and the basin would be less expensive than replacing the drain. They said there was absolutely no reason to replace the sewer line. I had them install the basin and it works great! Overall I spent about $550 instead of the sewer line replacement the other company said I needed that was estimated to cost $4,000+. I'm so impressed with their honesty, punctuality and professionalism that I'm having them come back to do more work too - leaky replace valves in my shower.