Perfect Plumbing, Heating and Air

They arrived as arranged. He looked at the faucet and gave me a quote of $300 to replace a $13 cartridge (about a 10-minute job). I told him that was about twice what I had paid for the faucet about a year ago, and that I would call someone else. While he was here, he tried to sell me a "plumbing maintenance plan." which I was not interested in. If I have another plumbing problem, I will definitely not call A-l.

I used A1 plumbing for the first time a few days ago when water started flooding my basement bathroom. They were very helpful and professional on the phone, and got someone to my house within an hour and a half. Carl, the plumber who arrived, was extremely helpful, professional and empathetic. He found and fixed the cause of the clog, which was a tangled web of string or twine in my basement water ejector. He asked if there was anything else he could help me with as long as he was there. Their office also called me about 45 minutes prior to him arriving, letting me know he was on his way. I felt very well taken care of, and I’m now a loyal customer.

They were fine. I just thought they were expensive for what they did and for being here for as short as they were. They were very good.

The technician fixed the problem. He was here about 1 1/2 hours. He said he would send a receipt, which he didn't do. After contacting the company several times, even speaking to the billing department on at least two occasions, we never received a receipt. I will NEVER, NEVER, NEVER call this company again. And I have told my friends about my experience and they won't use them either. Very unprofessional.

I used them before and they are professional and the price is reasonable. They called me and they came in told me the reason why I was having problems. The next job they did, they overpriced me. He was friendly though. I asked him the cost if the would re-install it and they said it would cost me $1,100. I had a bad experience with them on the 2nd job. He was a little late as well. He is very professional. Update: I had a discussion with provider and we came to a satisfactory solution for both of us. Some of the cost was refunded.

The experience was good. They were very professional and good.

They are one of the big companies around town. They explained everything about the hardware very clearly. The original guy who made the installation made a mistake. It did not work properly. I called them the next day and they immediately sent out another guy who immediately found a problem. He apologized and everything is working out properly. The water heater was installed correctly but a couple of adjustments were not.

We had a badly clogged drain so both toilets and sink were not draining. It was Valentine's night. They wanted $800 to fix it. We said no and my husband bought a snake for $50 and cleared the drain himself by going through the roof vents. I think they just didn't feel like working on Valentine's day so they charged an outrageous amount. A few months back, we had dirt in the waterline that clogged all the tubs, faucets and toilets. They wanted $400 an hour to diagnose the problem. Again, way too expensive because they didn't want to work. Update 4/19/2013 Kelli from Customer Service at A1 called me and issued me a full refund for my bad experience. I'm impressed with the follow up and changed the overall experience grade to a "D" instead of an "F". I can't give a higher grade, however, because I would not contact them again.

I had a guy named Justin who came out and looked at our furnaces and heat pump. He identified that that we had the wrong thermostat and it was not using the heat pump. We contacted the prominant Boise Company who had convinced us to buy a new thermostat 2 years earlier because they said we needed an updated thermostat. That company had serviced the furnace for over a year after that and always told us everything was great and that our problem with the much higher bill was because rates went up and our equipment was old. They told us that Justin was wrong but he stuck by his statement that the thermostat was wrong. The other company finally sent out a guy with over 20 years of experience and he said that our heat pump was broken. I spoke with their manager who agreed to send someone out to try a new thermostat and suddenly the heat pump kicked in and worked perfectly. Thank you Justin for the good work.

. They fixed 2 leaking outdoor faucets. There was a book and they said that it was the rate despite only taking a couple of hours. One they went under the house. Both quit leaking but one was not securely fastened to the house. A few months later I had another leaking faucet and got a different company who did as good if not better quality work under the house for half the price. The other company even attached the loose faucet to the house when A 1 said it could not be attached and to just use it carefully. A1 was very professional and neat. The faucets no longer leak.

We called at around 6:30 Friday evening (not sure of exact time) with a break in our MAIN water line in the house. No one answered so as instructed by the message on the emergency prompt, I left my information after the recording. I received a call at 7:55 am the next morning on my answering machine to call them to see what they could do for me. Sorry, but if I have an emergency I think I need a call back before ~12 hours later. To be fair, I don't know if A1 is set up to handle emergency calls, but according to the add in the phone book they offer 24/7 plumbing and the message prompt said 'if this is an emergency press 1 and leave a message'. I've used A1 in the past but thought their prices were high. Now after this experience I'll use someone else. UPDATE 3/26 I was contacted by the customer services person this morning. Apparently something was wrong with the phone system. I should have been connected with a person and not a recording. She assured me that A1 is set up to handle emergency calls. Kudos to them for following up and letting me know the situation and for correcting the problem. I am updating the review but will change the grade only to a C because I still didn't get a response when I needed it. After this follow up I may use their services again, but will be likely to compare to other companies first.

A-1 Heating & Air Conditioning - Meridian found a crack in our furnace that was giving off carbon monoxide. They shut it down and gave us a lot of information about furnaces. They hated to disconnect my furnace, but by law they had to do it and we could have been dead if they didn't/ They gave me a couple of space heaters that would be safe to use until the new furnace could be hooked up. I was impressed with the amount of information they gave me and when they came back when I realized I didn't know how to use the thermostat. It has a dust filter and a humidifier on it. They were really quick to come out and work with me and to make sure we understood it. Plus they gave us a full year's guarantee. If we decided we don't like the furnace they will take it out and put another one in at no charge. That made me figure that when I did choose a furnace I wouldn't be stuck with it. I think their inspections could be better. When they came out to do an inspection of my plumbing they missed a spot and then I had problems with it. They then had to come out and fix it. They did come out and fix it. When I had my dishwasher installed they found a leak that had been there for quite awhile. They do a twice yearly inspection and they missed it. Part of the service plan makes it seem like you are paying every month for nothing, but we have been very happy with them. We usually don't get any better prices and we have easily made up the cost that it takes t be in the program in either discounts or the service calls we have been able to get. I would tell people to think twice about being a service partner. They will come on a Sunday for no other extra charge.

This plumber will definitely be our go-to man for any future plumbing needs.

They are very thorough and I thought they were very fair and guaranteed their price. They are very responsive and they came when they said they would.

On January 12th 2013 the pipe leading to my washing machine began to spill out water all over my home. Upon calling A1, they told me it was a drain blockage, and offered to fix it for $270.00. I thought ok, fine, whatever it takes to fix this crisis. After 30 minutes of snaking the pipe he was on his way...Much to my demise, I began a load of Laundry after he left, and this time, the flood was bigger. 2 inches of standing water all over my house. Talk about worst possible scenario. I called up A1 to have them come BACK out to my home, and another gentleman came out a SECOND time to fix the drain blockage. He was there again for 30 minutes, and said ok it looks to be fixed, Ma'am. I thought, oh thank goodness because I haven't done laundry in over a week!!! He left, I attempted to do ANOTHER load of laundry....IT FLOODED......AGAIN...By this point, I was at the end of my rope, I call A1 and tell them they need to either refund my money, or FIX THE DRAIN BLOCKAGE...Their customer service manager tells me, "Yes, ma'am absolutely, we'll get someone out there to fix it right away"...That was the 17th of January...TODAY IS THE 22ND. I've gotten NO CALL, NO TECHNICIAN, NO REFUND, NOTHING. Then they send me a survey....well I told that survey exactly how upset I was, FINALLY someone calls me, I call back, and no one can help me,..AGAIN.....DO NOT CHOOSE THIS COMPANY. IT IS EXTORTION AND TERRIBLE SERVICE

Plumber was courteous, and kept everything clean. He did a good job, but did try to oversell other services with one quote being as high as $500, just to fix a leaky sink faucet! We have had issues with their pricing in the past being extremely high, and we will find someone who charges a lot less in the future.

They quoted $300 if all they had to do was use a power snake, and $600 if they had to use a hydraulic system. I needed it cleaned NOW, and so I agreed to the power snake. Since they told me that they charge by the book, next time I would ask when I called what the book price was for any service I needed. They also, unasked, went into the downstairs bathroom and flushed the toilet, looking for more work. They asked who installed the high rise faucet on the kitchen sink [I did]. They also tried to sell me some sort of "maintainence policy" at an absurd price. They had 2 people here, with 2 different trucks, but only enough work for one. With better allocation of employee time, they might be able to lower their prices. The whole experience turned me off of this company, though they used to be the first to call.

See above. It we a great experience. Signed up for their service plan which allows no extra charge for 24/7 services and discounts - all for under 20 bucks a month.

I used A1 to install a new faucet about 3 years ago. The entire cost of the labor plus the faucet (Moen) was $170. Within 2 years the cartridge in the faucet apparently went out. Despite the "lifetime guarantee" of the faucet by the company, the cartridge and labor came to around $500. This floored me since it was more than twice the cost of the actual faucet 3 years prior!In talking with the service manager from A1, I heard him explain how the economy really hurt them (well, who HASN'T it hurt?) and that prices included the guarantees. While I was listening to this, I thought that it was very unprofessional for a service manager to try to work on the "sympathy vote" given the economy. He was talking to a teacher (me) who took a 14% pay cut two years ago--I know all about the bad economy. This shouldn't affect the reasonableness of the cost to repair a faucet the company installed. When I used A1 originally it was because I heard it was a good reputable company. Now, it seems as if they are just trying to get as much money as possible rather than providing quality service.I am looking for a new plumber. I am very sorry, A1, but I just cannot afford you any more.

It didn't go very well. I didn't feel it went very well. The guy that came out was courteous and kept everything clean. He put mats down. He quoted me a price on getting it fixed. We had these people before and I was very happy with their work. They are very personable. When he quoted me, I think he quoted e five or six hundred dollars for the job and I questioned him on it. I said we've done this before and it was around one hundred ninety dollars or something. So he called the office and sure enough we have had them over four of five times before. It had got a little more expensive but I don't think it got over two hundred twenty five dollars for basically the same thing. So basically there was a disagreement with that but I told him to do it anyway because we needed it done. When he got into it he said her is part of your problem. Your plumbing wasn't done right to begin with and we should fix this. He said it would be eight hundred. I thought that was all combined so I told him to go ahead and do it. He had to cut a piece of plumbing out of the wall and stuff. When he got done it was eleven hundred dollars. I questioned him about it and he said I needed to add the two quotes together to get the right price. I am paying it off as I can but I wasn't happy with the way things were handled. It was quality. They did a good job. They were very responsive when I called them to come check things out. They were there when they said they would be. The guy that did the work was pretty professional but I thought he was financially trying to take me. He was professional in friendliness, cleanliness and doing a good job. I just feel like he cheated me. I will not use them again.

They were excellent. I would use them again in the future.

Get ready to be oversold! When the two of them showed up and after showing them water on the floor - they said "Oh leaking out of the bottom of the tank" I showed them a dripping pressure valve, They said they don't work by the hour only by the job (run if you ever hear this) they "wrote" up an estimate of work. Option 1. $1700 for a new water heater and "expansion" tank. 2. $1500 for just a new water heater. 3. A few hundred for just an expantion tank instead of a pressure valve. or LAST 4. $269 for replacing just the external pressure valve (what I said the problem was when I called in). I said at the time I was not happy with being oversold. It took longer to write up the work bill than it did to do the work. At least they took the $35 off Angies coupon.

I spent a ridiculous amount with them. They were horrible. I wouldn't use them again.

They do a great job. They were really responsive.

The office people were great. Very polite, very professional. The plumber seemed very able but unfortunately for me, did what he wanted and anything else was "not his doing" or was wrong. I think their plumbers can charge whatever they want since $400 was far too much to install a kitchen faucet that I bought at his very strong recommendation. When I called the Boise office (this plumber was from Nampa), I asked why it was so much. He hesitated and then said it was difficult to find plumbers to go to peoples homes. Where do they think the work is? Are their plumbers contract hires? I could have and would have had my handyman do the install. There were no problems to the install. It's too bad because the office people seem to be hostages of the plumbers who get more an hour than a doctor who has to pay his nurse. Ridiculous. Update 11/18/12: This time things went very well. Learned I was doing some things correctly when I'd prevously been told to stop. My water lines are now backwards so hot is on the left and cold on the right. They let me have things the way I wanted. I'd still probably use another company in the future because of pricing. Very pleased how this finally turned out.