Cody’s Appliance Repair

Prompt and I have called the recently to ask about LG appliances.

Ian and Shane arrived promptly and repaired the refrigerator quickly. They cleaned after themselves as they worked and when completed, made sure the refrigerator was functioning properly. They answered all my questions and were very courteous and professional. I will definitely use them again and will refer all of the association members to them as well. Great job Ian!!

Great Customer Service! Above & Beyond! Our Bosch Dishwasher was not draining. Called Cody?s to come out and take a look. They promptly scheduled me for the following day within a 3hr window. Ensuring that I will be called by technician when he was on his way. John called when he was 15 min out. He was very prompt. John is very professional, polite, friendly & courteous. He immediately went to work to look at the problem. Sure enough, he was able to locate the problem. It was a burned out motherboard. Specifically, the function for draining. John remembered that there was a recall on Bosch dishwasher motherboards. John looked at our manufacture number and production date and informed us that this dishwasher was part of a Bosch recall due to this very problem. The new motherboard would be covered from the manufacture! He went to work and made the phone calls necessary to get the part asap. The only amount paid was $89 for the service call! John was back within a couple of days with the new part. He arrived again very promptly. We were his 1st stop of the day & he replaced the part. After John left, I loaded up the dishwasher and started it while I ran an errand. I got back after approx an hr and notice my dishwasher was done. I opened it & saw that it did not drain again! I immediately called John & left a brief message. Within 10 min his office called back & got my info on problem and told me that John will be back that afternoon. While I was waiting I entered my upstairs bathroom and turned on the light. The light did not come on & I then figured out that the circuit broke! Just as I figured it out John was at my door. I was very apologetic and explained that I did not look to see if the circut broke because everything else in my kitchen was on (N. End Home) He was so friendly & told me it was no problem & he still wanted to make sure everything was OK. I reccomend Cody?s to everyone! If you live in the N. End of Boise John will go the extra distance to make sure you are taken care of!- See more at: http://codysappliancerepair.com/blog/category/testimonials/#sthash.2uVBNqNQ.dpuf Sincerely, A Customer for Life! Maria Borders

THE REPAIR WAS DONE ON TIME AS ESTIMATED. THAT IS ALL ONE CAN ASK.

John arrived early and quickly diagnosed the problem with the fireplace not lighting. He corrected the problem and then provided free check of dryer venting. We have had John before, and as usual, does an outstanding job.

They where awesome they got a repair man out the same afternoon. The repair man was great ordered the part and had it in two days.

I called Cody's Appliance the week of Sept 1 - 5. The person I spoke to said that they would have someone call me. No one called. I looked at Cody's web page today, and the first page featured a large insert that said ' Free Inspection', and the phone number was prominent. I called the number and the lady who answered, said that she had no record of any call by me from last week. I decided to start again from the beginning. I asked if they had anyone who had ever changed the bearings on a Kenmore Washer. She said that all their repair people were authorized to work on Kenmore appliances. I asked again if anyone had ever changed bearings. She didn't know. She told me that someone would come out and give me an estimate, and it would be $79. I asked her why there is a charge for that when her web site clearly said Free inspection. She said that from where she was she could not access their web site. She stated again that there would be a $79 charge for an estimate. I told her that I would like someone who had ever done a bearing job to call and give me a rough guess on how much it would cost. I didn't want to pay $79 to find out that they want $500 to to the job and I can buy a new washer for $600. She said that they didn't do that. They have high marks from people who have used them, so I don't have anything bad to say about their skill or their work. I do think that if they shout Free Inspection on their web site, and their estimates are $79 it is certainly not free, it is misleading, and in such a case a refusal of a service tech to even call and talk to me seems less than friendly.

He ordered the part and returned with it and installed it when it arrived. Very prompt service.

Service was great! Granted my problem was a no-brainer for the repair team and even I could have fixed the problem, there was no way I was going to mess with my major appliance. Apparently my water filter connection alignment was off. Repair team showed up at beginning of service window. Service was quick and professional. I would use Cody's Appliance Repair in the future for sure. The only thing I wasn't aware of is that if I were to use a credit card for payment, I would have been charged 3%. This may be stated somewhere related to Cody's Appliance Repair but I never saw it. Not a big deal; I cut a check and only had to pay the $79 for the service call.

The representative came up with three ideas to repair the damage to my stainless steel appliances. He went out of his way to refer me to companies and products that would save me the cost of replacing the stainless steel. He could have easily sold me the stainless steel skins at a mark up, but instead chose to save me money. They ordered microwave and dishwasher parts cheaper than I could at any online website. This work hasn't been completed because we are waiting on parts, but they have completed previous repairs at our home. They have always been honest, punctual, extremely professional, and performed quality work. No complaints. I trust them.

the tech diagnosed the problem to be a thermostat. He replaced the thermostat but did not have manufacturers part. He said universal one would work. It did not work. I had another company try and fix which they did at a lower cost. They replaced the thermostat that Cody's had put in. This fixed the problem. I called Cody's back to get their response which was that it was not their fault. At no time did they remotely accept that they could have put in the wrong part. The conversation was just them saying they had lots of experience and that it was not them. I have never written a review before but feel strongly that they charge too much and do not stand behind their work. My understanding is that reviews are to give people an idea of what their experience was. In that vein let the buyer beware.

John did a complete check up on the washer and dryer. He worked for 2 hours to fix the problem, but needed a manufacturer part. Reviewed costs and recommendations. Very professional. Took his time and even though I did not have the repair done, was very helpful.

they are awesome. Checked all other appliances in house; made suggestions on maintenance and life expectancy of appliances. We will definitely will use Cody's for all of our appliance repair needs.

My ice maker stopped working so I called Cody's. I had used them once before and they did good work?I would have given them all A's. Today the same serviceman came and found ice was stuck behind a shelf. He removed 2 cubes and charged $75. It took him less than 5 minutes. I think the charge was excessive, even though it was a "service call", and especially since I had been a customer in the past when he replaced a circuit board in the refrigerator, and I was happy to pay his price because he was professional and timely. I think today's experience was poor customer service on the company's part, and I won't use them again.

Cody's Appliance Repair was very professional when scheduling the appointment as well as the tech that came out for the repair. John, the tech, arrived during the scheduled time, was pleasant, and professional. Our fridge was reading 36 degrees but the food near the top was 55 degrees while the bottom was about 45 degrees. I explained that from research it sounds like the fan was frozen. John was polite and explained that he didn't think that was the issue but he would keep me informed during the process. Within a few minutes, it was discovered that, indeed, the fan was encased in ice. He explained that the thermistor was reading correctly but he would replace it and that the control board was the issue. He explained that he would have to order the part and return when it arrived. He gave me an estimate of $403.92 for parts and labor. He thawed the ice so that the fan could operate and made sure that the fridge was cooling. He stated that there shouldn't be a problem between then and when he would return to repair it. I paid in full at this visit. He returned 2 weeks later and installed the new control board and left our house within 45 minutes of arriving. The fridge was cooling wonderfully. John made sure to clean up any mess he made. I asked if there was a guarantee on the work and he explained that there is a year warranty on parts and the service call. I received my receipt via email the next day and was surprised to see that the parts only cost 182.99. The service call fee was $75 which may or may not have been waived, I cannot tell according to the bill. The website's policy states that if the repair is made during the initial service call, the fee is waved. My labor bill was $209.95! He was there for an hour during the service call and less than 45 minutes during the repair call. Over $200 is outrageous for a labor bill for less than 2 hours of work total. I filled out a company survey that was provided and Scott Anderson, unknown title, replied expressing empathy about the lack of specific billing communication. He indicated that further education would take place and that they use "a nationally recognized, industry standard flat rate pricing guide." He did not offer any additional discount or resolution. As of today, I have to schedule a follow-up appointment because my fan is getting noisy again indicating that the ice is building up once more and that the control board was not the issue. Will update after the next service call. UPDATE 4/8/15: After replacing our board and sensor, the technician had to be called out a month later. At the time, I expressed my concern that the board was never the problem as the temperature sensor was located next to the chunk of ice contributing to the false cold readings. If the board was the issue, the fridge should not have frozen again once it was replaced. He insisted that the board still needed to be replaced. During the second visit, he indicated it was a mild seal issue and it was quickly repaired. I left feeling swindled by potentially unnecessary part replacement if in fact it was just the seal. The fridge has functioned great for almost a year since the seal has been repaired. We started hearing the fan again last week and scheduled a call. I had so many recommendations that I tried to be forgiving. This time I am diagnosed with a "cracked evaporator panel" that will cost an additional $450...I mostly blame this on the crappy Samsung fridge but it's hard not to feel bitter about spending $500 last year when after two visits a simple seal resolved the issue. I have a scheduled second opinion from another recommended provider. The technician was friendly, on time, and very professional but I question his expertise. I will not use Cody's again.

Fri. eve I discovered my food in the freezer compartment was thawing. First thing Sat. a.m. I started making calls and Cody's was the agency that gave me a positive response that they would provide service on Sat. without an extra charge. They did and the service man was very courteous, knowledgeable and explained exactly what was needed before he continued and then proceeded in a timely manner after I agreed for him to do so. I would call them again and recommend them.

Well my machine continued to leak so I called a different company. Within 5 minutes, the technician from this company looked under the machine, pulled the bearing cover off and found the leak. It turns out the tub seal is bad which requires bearing and tub seal to be replaced. I had to pay Cody's $75 and the other company $75 for a total of $150. I contacted Codys the next day and asked to speak with the owner to see if I could get a refund. They took a message and said they would have him contact me. Three days later I called again and asked for the owner. When I gave them my name, they said I needed to send them the receipt from the different company, but I was not allowed to talk to the owner. Apparently, he was in another meeting. I would not recommend this company to anyone. The service technician at least tried, but really had no idea what he was doing. And the owner basically blew me off and wouldn't event talk to me. VERY DISAPPOINTING EXPERIENCE!

The repairman knew just what the problem was. He was an hour later than expected. But we'll be using them again, for sure.

Ian came out on time (they said he would arrive between 4 and 7pm) at just after 4pm. He quickly fixed our leaky fridge, for $130 ($75 housecall included in the price). He explained to my husband why it was leaking, and how he was going to fix it. Ian also told my husband how to change the location of the washer and dryer (after he asked), and then as afterthought, Ian said we work on gas fireplaces too. Turns out, ours hasn't worked since we moved in 4 months ago. Ian quickly looked at the fireplace and got it re-started. He even cleaned the glass and vacuumed out all the dust. He also removed the ugly brass strips from the mantle and made it look much more updated. This just cost us an additional $45, for a grand total of $175. He left before 6pm fixing both items. Ian was incredibly professional, and answered all our questions, even those not related to the work he was called out to complete. We definitely recommend Cody's and will absolutely use them again if he need arises.

Very professional, skilled and knowledgeable.

Everyone was friendly and professional.

It couldn't have gone better. The tech did an outstanding job and the refrigerator is like new.

They have polite service people. They do the job you ask them to do, and they don't overcharge.

The tech was thorough, and patient enough to find what ended up being a small problem, when others that i had called just offhandedly declared a major problem. He took the time to get it right and also checked out the washer since he was sitting there watching the dryer. i am very pleased.

Quick response - scheduled the next day Punctual - arrived at the agreed time Professional - did a very thorough job; explained what was being done Price - was at high end, but overall service was excellent