Cody’s Appliance Repair

They did a Great job fixing the washer but was terrible working with my insurance company. They were hired on by my Incurance company but did not communicate at at all to see if the issue was covered by my insurance. When it was not They asked for the money weeks after the repair was done with out quoting it with us before hand. Ever since I have had to mediate between them and the insurance company which is ridiculous.

The technician was right on time, found the problem quickly and replaced a fan that evidently was an essential part of this system. I liked their promptness, courtesy, and efficiency. The only thing that bothered me was the cost. It just seemed awfully high.

The folks I spoke to on the phone were always very pleasant and it was easy to make appointments. The service technicians arrived within the appointment window and were very pleasant. We were having a problem with the dishwasher leaking from under the door .On his arrival the technician stated that this type of a problem was often hard to repair. He worked on the dishwasher for a while and it appeared that the problem was solved. The next day we noticed leakage in the same area again. As Cody’s offers a 90 day warrantee on their work we called them back. Again the folks on the phone were very accommodating and arrangements were made for a return visit. Again the technician arrived within the appointment window and worked on the leak again. He also stated that there were several things that could be causing the problem some of which would require a considerable amount of repair. Again when he left the dishwasher was not leaking. The next day when it was run it again leaked. I made another call to Cody’s and the folks on the phone were very easy to work with. This time there were two technicians who spent quite a bit of time trying to determine why the unit was leaking. They felt that there were several parts that were not performing correctly and until they were replaced they could not get the unit to stop leaking. They also gave me a preliminary estimate of the costs for the repairs. At no time did I feel any pressure to make the repairs. We decided the best solution in the long run was to replace the dishwasher. Bottom line we would have Cody’s Appliance Repair back when we need something fixed.

Our refrigerator was not working. Adam C diagnosed the situation and broke the news, very nicely, that our 18-year-old unit needed to be replaced. He spent nearly an hour sharing his experience and knowledge of the refrigerators currently on the market. The next day we had another question, and he emailed us right back. In the end, we bought the unit he suggested and we are very happy. On a final note, we have used Cody's for all of our appliance repairs for more than five years. They have always been reliable, affordable, and professional.

Assessed what was wrong with the dryer, had the parts on the truck to make the repair. All together I think he was here 1-1/2 hours.

I called Cody and was told they would have a technician in my area the next day. Cody arrived on time as planned. He found the freezer drain was frozen and blocked with ice. He immediately opened the area, heated and removed the blockage. Repair was accomplished very quickly. I was relieved it would not be a costly repair. we have used Cody on several other occasions and found them to be knowledgeable, honest and reasonably priced. We highly recommend them. Thank you Cody for your continued excellent service.

They cleaned the vent in May and all seemed fine. In August my son noticed the drying vent exhaust was not connected. When I called and ask Codi about it they wanted $90 to fix it. I say I should have gotten some consideration

Great, on time, awesome jacket, Cody is ruggedly handsome.

First off I want to say that I think Cody's is a good appliance repair company even though my experience did not start out well. Ian arrived on time. Ian confirmed that yes the control panel needed to be replaced. However, he did not have a control panel and would need to order one, which is fine. Then, he said that it would be $399 for the panel and installation. I did not remember it being so expensive the last time I had it replaced (not under warranty) so I declined to have him order and install it. He did not offer to explain the pricing and I did not ask for an explanation. I then paid him $89 for confirmation that the control panel did not work. I was unhappy with my experience and so went online to price the control panel which I could get for as little as $115. Youtube videos and postings reported that it was about a 10 to 15 minute job. This estimate seems reasonable based on watching Ian take apart the front panel of my dishwasher. I then responded to a survey Cody's sent me in which I spelled out my disappointment in their service in no uncertain terms. Within hours I was called by a representative of the company. She explained the pricing for the control panel and the pricing for labor. The part was more expensive then what I found online but they do guarantee the part so I am okay with that part of the quote now. The labor was still an issue...it is over $200 for a 15 minute job. Cody's convinced me that they would review their labor pricing model for that type of job. They then went on to refund the $89 I paid for Ian to tell me what I had already said the problem was. Thank you Cody's for being a respectable company.

Fine, Cody was wearing a smart "Cody's Appliances" patch that matched the logo on the vehicle.

Ian was out twice, even called Frigidaire to tell them what was wrong with the oven. He came back again with a new computer board. Unfortunately , that did not correct the problem. He told us that Frigidaire was already aware of that problem.

Excellent. Repair person diagnosed the problem and provided clear and informative options for repair vs replacement. He also checked on dryer venting as a courtesy. He was polite and efficient. I tried to use the online appointment scheduling but it was not working that day so I gave a call. Scheduling the appointment via phone was easy and the scheduler was friendly, polite, and accomodating to my very restricted available times.

The two replacements were excellent and priced fairly. The gas range was not repairable on the spot, but the technician provided excellent details about what our options were and what we might consider doing. We ended up doing a temporary "fix" ourselves. this wouldn't have been possible without Cody's input.

Great, fast, courteous, and professional

Receptionist I spoke with when I called was super friendly and helpful as I explained the issue and we worked to find an appointment time that fit our families body schedule. They were able to get someone out within two days, which was really great! Zach was our service tech. He called when we was on his way, arrived on time, diagnosed the problem quickly, provided an estimate on the work needed and then performed the repairs after my wife approved. The final bill came out around 20% less than estimated, which is always a nice surprise! I would highly recommend then to anyone in their service area.

I had used the company about a month ago and when they first came to my home they did not find an issue but still had to pay for the service call. I continued to use my washer and the issue persisted so the company came out a second time and were able to locate the problem. The company did honor their 30 day warranty on the service call if something went wrong they would come and fix the problem. They did just that free of charge the second time.

I was told that it would cost $633.33 to repair it. I paid $99 for the service call which was little more than wiping off the glass doors. My tenant really wanted the fireplace to work, so I had another company-Alpine-come out. They fixed it for $125. I understand that its an older fireplace, but it didn't need all the new parts that I was told it would take to make it work.

Replaced a defective drain plug in the bottom freezer area. Whirlpool put out a repair kit and he installed the kit. This was the second visit he made to address this issue. The first fix did not involve the repair kit and worked for less than a year. During the first visit I told him Whirlpool had a repair kit for this but he didn't know that at the time so he rigged a heated wire to keep the plug from freezing but it didn't address the plugging up issue with the plug from dirt and hair. His charges for the second visit were 70 dollars more than for the first visit and he spent a lot less time here doing the work the second time around. I wasn't happy with the cost of the second visit and didn't get an upfront estimate. He was very responsive and got here the same day and I appreciated that.

From the very beginning I loved the experience; the fact that the call would be recorded for quality assurance (I worked in QA for years), and my phone call was handled beautifully. Wish I remembered her name. I could have received service that same day, but no one was home at my house so I scheduled service a day I was off. Ian the tech called a half hour into the window and announced he was on the way. Perfect! He arrived within 30 mins. and diagnosed my ice maker problem within minutes. It turned out that water leaking into the electronics module caused a short which stopped the cue to the water line. I wan't surprised. I've personally disconnected the ice-maker to de-ice it when it dams up; (The feeler arm doesn't always work and ice dumps to the point where it backs up and jams) I've been able to catch it in time on my own until this time, apparently. When the water wasn't filling after 12 hrs I knew I had a problem and was stumped. I was thinking that maybe the line was frozen but the fact that we still had a working water dispenser ruled that out. So bottom line, we needed a replacement ice maker which I could have purchased for around $100. I look at nearly $400 as giving me a lesson in "Ice Maker 101". From my research (including on Angie's List) labor should have been $100-150 for this job. Knowing how many times I've personally disconnected my icemaker made me and hubby go "ouch" .That's why the "D" on price. Ian was very personable, informative, loves dogs and my own took to him. :-)

Zach came out because the freezer termperature was erratic. He did some minor things and the problem seemed resolved for over a month but then returned. Although Cody's policy is to not charge a second service fee if within 30 days of the initial call, Cody's did not charge me a second service fee when I called them out again 45 days after the initial diagnositc. On the second call, Zach was unsure of the problem but suggested a new control panel. I agreed, so he installed the new panel at a cost of $400. As it turned out, the control panel was not the problem, so Zach returned, removed the new panel, reinstalled my old panel, and Cody's refunded the cost of the new panel. Zach said there were a number of other things he could replace but doing so would likely cost more than the unit was worth. I stiill had to pay the labor cost, but I was very pleased that Cody's refunded me over $200 for the control panel. Zach and Lauren (at the office) were a delight to work with, and their honesty and good service have secured a my loyalty in the future should the need arise.

When I wanted to make the appointment, the phones were down, so waited another day to call back in and get scheduled. The tech who went to the property called and explained what needed to be done, which was fine. However, the estimate was for $750 for replacing two parts. We were able to get two other bids for less money and in the end, paid approx. $450 for the same work. That surprised me that the differential was so high. They charge a service fee just for coming out to the house, which I knew ahead of time and completely understand as most companies charge this sort of fee. They waive the fee if you go with them to do the work. We were on a time constraint and had to get this job done, so I just assumed I'd be hiring them to do the repairs but since the difference in bids was so enormous, we just bit the bullet and paid Cody's service fee, and decided to get the job done elsewhere for less money. However, when I called to pay my bill and I was looking through the website more closely, now that we were really only paying them for the estimate and being charged the service fee, I was surprised to find that the service fee I was quoted on the phone and charged for was a higher amount than what appeared to be advertised on the website. I brought this up when I called to pay my invoice and was told that I still had to pay the higher fee. Even though it was only a $10 difference, it was a little frustrating to have no real explanation for why looking at a fireplace would merit a higher service charge (which was simply going to the property and giving us an estimate) than other appliances. I did have a follow up call from them later in which they said that they will be changing the website so as not to have misunderstandings with their customers in the future. That kind of concern for their customers is laudable. However, I still think I would probably not go back due to such a huge disparity in the bids (approx 150+% of the cost that I was quoted elsewhere) I would be wary to have them do any other type of work, assuming that I'd also be overpaying for those services. Sadly, I think I went wrong even though I used Angie's List.

I called and they sent someone out within 48 hours. He arrived on time. he asked me a few questions looked at it for like 2min. then gave me a diagnosis and price. He finished in 20min. (quicker than expected) He then asked if I had anything else I needed looked at or advice on. He was very professional.

The owner himself came. We called at 8:30 and he was at the house by 10:00! Super fast and excellent service!!!

I have used Lowe's Home Repair warranty service a few times for major appliances. Cody's repair is the company they sent to repair my Kitchen Aide fridge/freezer this week and it was unpleasant, and unprofessional. 1. They sent a technician that was inexperienced, or not qualified. He diagnosed it as having a problem with coils/compressor and ordered the wrong parts. I believe the person might be trained, but the effort and diagnosis, seemed to be completely wrong. delivery. 2. When the qualified person arrived, he diagnosed it having a problem with the control board(s) and ordered those parts. The problem: Another 4 days - week waiting for parts and repair. It took 3 days initially to get parts, based on the mis-diagnisis. They order parts using normal delivery, coming from Vancouver, BC... it takes about 2-4 days to get to Boise, ID. The problem is the second parts (The parts really needed) should be expressed/overnighted, and not "normal". This would be normal practive for any professional company....I should not have to wait extra days now, because the Cody technician made a mistak the first time he came out. I asked Cody to have the parts delivered overnight and I would pay special delivery. If they were willing to work on Saturday (they made the mistake...not me) Their reply: No, we work Saturday but our schedule full and we cannot order overnight on weekends, because WLMay is not open (WL May will have the parts delivered to my house, I called and asked) Cody....your tech made a mistake and was representing your company. Take some ownership and responsibility to pay for the mistake he made. We're talking less than $100 to ship overnight and have your technician install the right parts.

It went fine, except for the cost. And the 128.00 charge is their minimum.