Boise CleanPro

So after some discussion this company agreed that I could ask for a refund. They gave me a phone number for the "account manager". I still have not heard from this person, I called on July 1st or 2nd. This whole experience has been dissatisfying.

pleasant people; way too much conversation with each other about their employer while working(?); supervisor + 2 newer employees for 3 hours and did not get whole house cleaned-2 bathrooms, kitchen, 8 rooms.

They were timely and efficient. We were pleased with their work.

Everything went very smoothly, and they even called the next day to follow up with us.

We were very pleased with the results. The thing to remember if using this kind of cleaning, is that it will have a funny smell for a couple of days, until it takes the enzymes completely out of the carpet. The employee who came out to our house was extremely professional, yet so personable. He explained why my carpet had become dirty and stiff looking despite several cleanings in the last couple of years, and explained the difference in their technique. For us, it really did do the job, our carpets still look great and the urine smell in the carpet really is gone for the first time! We are very pleased with this company, and would recommend to anyone who has a stubborn pet odor in their carpet.

They were prompt and very professional. I appreciated their shirts with logos.

Did a good job of cleaning the gutters. They were fast and did not leave a mess. They did not call ahead to schedule the work. Just showed up and said they were ready to clean. The company we used last year also cleaned the valleys above the gutters. I did not notice they did not do this until after they were gone.

Brilliant Services, LLC, brought in their staff of three and cleaned my home. They focused in on the area's I specified, and my house turned out great. I'd highly recommend them, and if needed, I'd hire them on a regular basis.

They did a good job. We had a question about it, they came back and fixed it. Everything was great. There was no extra fee besides the $99 big deal. Everything was fine, nothing exceptional and no downside at all.

These folks do a great job cleaning my house. They make it easy and efficient to get it done

We have never had a bad experience.

I had to pay a little extra for more footage. They were very thorough.

No response......no interest to consider this company.

The installer did a great job!

It went great. Andy came to the home, did an evaluation, told me when he could do it. Came when he said and did what he said. He even saved my clients money.

The cleaning of the kitchen was done very well, very professionally. There were three people. That was actually done by the guy. He did a very thorough job. It was excellent. And then the two ladies were in the master bathroom and they definitely just did an overall cleaning. They did an OK job. I actually went back and re-cleaned. I'm not necessarily the cleanest guy in the world, but I actually went back and thought oh, they missed this and they missed this. I think they probably just need to hire really high quality, thorough people. I think that the guy was just all that. One of the girls I think was more on it. It was the one who cleaned the shower. She basically only worked on that. I think the other person was more of a trainee and was doing everything else. I think that they just needed together to go back and check the quality of her work. They were average. Maybe a little better than average, because the guy did such a great job with the kitchen.

very responsive, made sure to check to see what specifically I wanted them to focus on. Very professional and great follow up.

Christina and Shawntay were extremely nice and professional as they cleaned the pet fur and dust from several rooms in my small home. I highly recommend their services and will hire Brilliant Services again for cleaning and small projects.

went very well. will use service provider for future home projects.

They completed the work without problems.

They never contacted me despite giving them three different dates available. No calls--nothing.

They scheduled me for an appointment on 11/21/14. 2-3 hours before they're scheduled arrival they emailed me and informed me they were booked for the day and couldn't scheduled me in until 12/01/14.

Bought a three hour cleaning service for our 1900 square foot home of 3 bedrooms, 2 full baths. Cleaners arrived on time and cleaned steadily for just over two hours when they announced they were finished and provided my husband with a check list of completed tasks On the surface the house looked ok. Then, I started checking a little closer. The checklist clearly indicated the bedroom ceiling fan had been dusted. It hadn't. A year of neglect was obvious as I ran a dust wand across one blade and had to run for cover. Why had it been checked off as cleaned? Further inspection proved only visible baseboards dusted.,kitchen floor mats were clean on top side..bottom side unattended. I could go on. Suffice to say that my issues are not that things were missed or were less than perfect. My complaint is that the job was announced completed before the 3 hour contract was up with many potential cleaning projects still undone and secondly, there were definitely inconsistencies in what was allegedly cleaned and what was actually cleaned. Disappointed.

The clean was very expensive and very cursory, in fact our one-person team that does routine cleaning at our prior home did a much more thorough job at her routing cleaning than they did on their make ready clean. Cabinets were not wiped down, baseboards, it appeared as if they swooped through vacuumed, and just kind of quickly wiped it all down, which is not what I would expect for the cost or for a "make ready" clean. They were not very responsive when scheduling either, and moved the quote from the 7th to the 10th. They DO offer a reclean if you are unsatisfied which did not work for me as we were set to move in right after they finished on the 10th, and I did much of the recleaning as we unpacked. They did offer a discount given the circumstances to $175, which is helpful but I don't think its $175 clean. I know a property manager I was discussing this with and she mentioned she has stopped using them as well as service has gone down in quality - I only wish she told me before the 10th! I am always hesitant to leave a negative review, but feel like I myself would have appreciated knowing before hand. I would not recommend them based on this one service anyway.

They were scheduled to come this coming Monday on the 6th but I wasn't able to make that work due to my work schedule.