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Dymin Computer Systems

Computer Repair, Computer Sales, Phone Sales,

About us

Dymin Systems is Iowa's computer-related service leader and Des Moines' only 24-hour computer support center. Dymin offers retail service on new and used workstations and laptops, both on-site and in-shop. Dymin also has a fully stocked retail store and webstore for parts and components. Dymin sells both new and used computers and laptops. 24/7 emergency response and guaranteed 24-hour turnaround! Dymin also offers managed outsourced I.T. service for business, including networking, servers, firewalls, service plans as well as new and used equipment sales. On-site and remote support available. Last, but not least Dymin offers business hosted VOIP phone systems and many other hosted computer-related services.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

In-store/In-Home computer repair, Free pick-up and delivery, Free PC cleaning, Flat-rate computer repair pricing, PC hardware sales and support, Computer recycling, 24/7 live remote support, Business service contracts, Business VoIP phone systems, Data backup and protection, Internet service, Business sercurity software and firewalls, and much more! If it's computer-related, we can help! Call us today!

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7149 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
7%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 76-100 of 149 reviews

Joanne S.
02/2017
5.0
computer repair
  + -1 more
Quick and satisfactory
Description of Work: Computer repair and update

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanne S.
02/2017
5.0
computer repair
  + -1 more
Excellent job!
Description of Work: Add security program

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Jennie S.
06/2016
3.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Response from Dymin Computer Systems
Thank you so much for your feedback. We're always striving to improve, and I'd love to hear more from you about how we could have made your experience an "A"! I invite you to reach out to me directly. Mike Hurt, Operations Manager, 515-276-7447

Craig M.
05/2016
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Shari C.
05/2016
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin S.
04/2016
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanne S.
04/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Repaired laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tim V.
03/2016
3.0
computer repair
  + -1 more
unknown
Description of Work: replace a hard drive in desktop computer and reinstalled software.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro

Response from Dymin Computer Systems
Thank you for taking the time to write a review of Dymin. We appreciate all feedback, good and bad! In checking our records, I see the only service work we've done for you was back in July 2013, where we attempted to recover data from your faulty hard drive that you had not backed up. The hard drive was too damaged to recover data from, but we had your computer fixed and back to you with a new hard drive and new Windows software right away. I'd love to know how we could have made this into an "A" experience for you. I invite you to reach out to me directly. Mike Hurt Operations Manager mikeh@dyminsystems.com 515-276-7447

Nancy R.
03/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: fixed computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Stephanie V.
03/2016
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

Kim K.
02/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: My brother had downloaded a virus and they were able to remove it and place a new hard drive in my computer saving all my data

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark K.
02/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: I had to have my hard drive replaced. Have used them before and will continue to use them in the future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Dennis T.
02/2016
3.0
computer repair
  + -1 more
.
Description of Work: Change in people working there and change in attitude of the owner has made me not want to use this company again, even though I used them for about ten years and stayed with them through tough times. I got the feeling they did not care about my business - had plenty of business, or were very unorganized. In any event, I waited, then went elsewhere. When they finally contacted me I said I no longer needed their help.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

$200

Response from Dymin Computer Systems
This customer did do business with us for quite some time, yes. We never had an issue with him personally, but we needed to respectfully decline to accept his business because it simply wasn’t profitable for us to work with him. Honestly, it never was profitable for us, but we graciously accepted his enthusiasm for our company despite the troubles. Despite our best efforts, he consistently required 2 hours of collective attention from our staff for every one hour we can legitimately bill for, and continuing a business relationship wasn’t good for either side. We made the decision to part ways, but I don't think that was communicated the best to him at the time. The customer is very nice, and always has been, it just became a matter of responsibility for us in running and keeping a profitable business.

Jerry K.
02/2016
5.0
computer repair, computer sales
  + 0 more
unknown
Description of Work: Bought a Computer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Marge M.
01/2016
5.0
computer repair
  + -1 more
.
Description of Work: Evaluated a Netbook and when it was determined it was beyond repair they retrieved what was on the hard drive and put said data in a memory stick.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Richard G.
01/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Computer was restarting at random. Power supply was replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Ronald H.
01/2016
3.0
computer repair
  + -1 more
unknown
Description of Work: Removed viruses |

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$99

Response from Dymin Computer Systems
Thank you very much for your valuable feedback! While we strive for every experience with Dymin to be "Grade A", we certainly understand that we may not always meet that expectation. I'd love to know more about the specific details of your visit. Please give me a call directly at 515-276-7447 x 2117 or email at mikeh@dyminsystems.com. I'd love the opportunity to improve the experience you had and show you why Dymin is consistently the top-rated IT service provider in the area! My best, Mike Hurt Operations Manager

Marci D.
01/2016
5.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jerry S.
01/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Dymin built a PC for my wife for her to use doing Geneology work it works great - We have been customers of Dymin since there were in Johnston just off the Interstate and we will continue to support their business

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Joe F.
12/2011
5.0
computer repair
  + -1 more
My wifes hard drive crashed (blue screen of death). They were able to retrive & back up her files before installing a new hard drive. They were able to save thousands of pics & doucumets. Very professional, I drop it off in the morning and they called that afternoon,detailing the problem and the cost of repair. She had her laptop back in twodays. $240 I was so impressed with their work & fast turn around, that I drop off my laptop. It was slowing down & crashing. They cleaned out the viruses(240), got rid of unwanted programs, and made sure all my windows update were installed and working properly. Because of the weekend it was a 3 day turn around. $139 Forget Best Buy, Dymin is the place to go.......the also sell new & used laptops & PC's.
Description of Work: installed new hard drive and back up files & programs, install virus protector.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Response from Dymin Computer Systems
Thanks for the kind words, Member. I'm glad that we were able to get everything back up and running for you. I just wanted to let you know that we do guarantee a 24-hour turnaround during the business week Mon-Fri!

Linda J.
11/2011
5.0
computer repair
  + -1 more
The services were fine, but we ended up getting rid of the computer. I think the computer was just getting old since there were continuing issues. The techs were very quick, and I’d recommend Dymin Systems.
Description of Work: They provided computer repair services.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas S.
11/2011
5.0
computer sales
  + -1 more
I’ve been pleased with their service and their prices. I recommend them to people!
Description of Work: I’ve done quite a bit of business with Dymin Systems. I’ve purchased computers with them, as well as parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James S.
11/2011
5.0
computer repair
  + -1 more
I was very happy with their services. They were prompt and did a good job.
Description of Work: They repaired my computer.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James S.
03/2011
5.0
computer repair
  + -1 more
As far as prices go, I'm not sure if they were competitive or not. However, I was happy with the way they had a quick turnaround time. They fixed my problem. They diagnosed the problem and returned the computer to me within two or three days. I haven't had any problems with the computer since. They have recommended virus protection software, which has done a fairly good job. Overall, I was happy with them.
Description of Work: They repaired the computer and recommended virus protection software.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$164

Tim C.
04/2008
5.0
computer repair
  + -1 more
This is a very competent company. They know their stuff and do good work.
Description of Work: Computer Repair. Its been a while, I don't remember what exactly they did, its been a few years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Contact information

4601 NW Urbandale Dr, Urbandale, IA 50322

https://www.dyminsystems.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales,
Phone Sales,
Phone Wiring,
Phone Repair,
Internet Service,
Voice Mail,
Computer Training,
Office Equipment Repair

FAQ

Dymin Computer Systems is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 10:00 AM - 4:00 PM

Dymin Computer Systems accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Dymin Computer Systems does not offer free project estimates.
Yes, Dymin Computer Systems offers eco-friendly accreditations.
No, Dymin Computer Systems does not offer a senior discount.
Yes, Dymin Computer Systems offers emergency services.
Yes, Dymin Computer Systems offers warranties.
Dymin Computer Systems offers the following services: In-store/In-Home computer repair, Free pick-up and delivery, Free PC cleaning, Flat-rate computer repair pricing, PC hardware sales and support, Computer recycling, 24/7 live remote support, Business service contracts, Business VoIP phone systems, Data backup and protection, Internet service, Business sercurity software and firewalls, and much more! If it's computer-related, we can help! Call us today!

Contact information

4601 NW Urbandale Dr, Urbandale, IA 50322

https://www.dyminsystems.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
10:00 AM - 4:00 PM