Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Dymin Computer Systems

Computer Repair, Computer Sales, Phone Sales,

About us

Dymin Systems is Iowa's computer-related service leader and Des Moines' only 24-hour computer support center. Dymin offers retail service on new and used workstations and laptops, both on-site and in-shop. Dymin also has a fully stocked retail store and webstore for parts and components. Dymin sells both new and used computers and laptops. 24/7 emergency response and guaranteed 24-hour turnaround! Dymin also offers managed outsourced I.T. service for business, including networking, servers, firewalls, service plans as well as new and used equipment sales. On-site and remote support available. Last, but not least Dymin offers business hosted VOIP phone systems and many other hosted computer-related services.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

In-store/In-Home computer repair, Free pick-up and delivery, Free PC cleaning, Flat-rate computer repair pricing, PC hardware sales and support, Computer recycling, 24/7 live remote support, Business service contracts, Business VoIP phone systems, Data backup and protection, Internet service, Business sercurity software and firewalls, and much more! If it's computer-related, we can help! Call us today!

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7149 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
11%
3
7%
2
2%
1
1%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 149 reviews

Dennis E.
09/2018
5.0
computer repair
  + -1 more
He fixed everything I needed in a timely manner
Description of Work: I needed my anti-virus software fixed

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dymin Computer Systems
Thank you for the review [Member Name Removed]! So glad everything you needed is fixed!

Richard G.
01/2018
5.0
computer repair
  + -1 more
replaced at a reasonable price. their advertised one business day turnaround didn't happen. According to them this was because it took longer to diagnose. Clearly the one day turnaround is just a guess.
Description of Work: needed new power supply

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Dymin Computer Systems
Thank you for your review! I'm so sorry we did not meet your turnaround expectations. Our company was founded on and pioneered the 24-hour service model, and we've built our company and reputation on this model over the last 15 years. Our service turnaround is absolutely guaranteed. Our failure was in communicating and setting your expectations up front. Our guaranteed turnaround is Monday through Friday. Your computer was checked in Saturday, so your guaranteed repair date was the following Monday. While we met our turnaround, it is still a failure on our part for failing to communicate with you, and I deeply apologize for our shortcoming. Your repair was done about 4.5 years ago in June 2013, which was a time that we were training a new service manager who's responsible for communication with our customers, so our service wasn't quite up to our normal standards. As our guarantee promises, if we fail to meet our 24-hour turnaround we'll provide you with a gift card. I'll be mailing you another gift card today to be sure you got one. I'd love for you to give us another opportunity to impress you!

Jerry K.
08/2017
5.0
computer repair
  + -1 more
Great. They removed the virus and everything is back to normal.
Description of Work: Had a virus removed from a PC. And back up the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dymin Computer Systems
Thank you for letting us fix that virus issue. We are glad to have you as a customer!

Joni M.
07/2017
5.0
computer repair
  + -1 more
Easy to drop off and was done was quoted.
Description of Work: My computer was running slow and they did their 'magic' and made it run quicker.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dymin Computer Systems
I'm so happy to hear your computer is working great again! Thanks for choosing Dymin!

Richard G.
05/2017
5.0
computer repair
  + -1 more
Took longer than their advertised turn around time to diagnose. Otherwise work well done.
Description of Work: replacement of power supply

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Dymin Computer Systems
Thank you so much for your review and feedback! I see in our service notes that we did miss our 24-hour mark and did not have your computer ready until about 30 hours after check-in. We wanted to ensure we were thorough with a proper diagnosis, since your computer's symptoms were so intermittent. I'm sorry, we normally communicate these cases when a computer needs extra testing, and I'm sorry that we didn't get in touch with you right on time. We'll be reviewing this with our Service Manager to ensure we improve our phone call process. Thank you again for your repeat business!

Joanne S.
04/2017
5.0
computer repair
  + -1 more
We've been using them for a long time. Our company even uses them. Because we're having a lot of computers at a job and we've had different companies that have done the work on the computers and Dymin was always right there. They were, actually, they're lower cost than most of the computer companies you know compared to like Best Buy and so on. And they never hesitated to or complained. They were good at answering questions even those stupid questions that I thought, things that I should know about the computer and I just brain blocked and I can call them and ask them and they'll tell me. They're just good. If they say they'll have it done by 5 o'clock, they'll have it done by 5 o'clock. And their willing to coach you along the way. Altogether all their service is really good. I don't know how to put it together in one sentence. I mean you never know who you're going to have there. Before for years it was like the same several 5 guys sitting in the back with the hundred computers in front of them and now it's always somebody different, but they're all just really nice people.
Description of Work: My husband had an old program that he never used that was like 3 or 4 years old and he tried to reinstall it and it froze the whole computer up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from Dymin Computer Systems
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing! Thank you so much! We've grown from a crew of just 5 back in 2001 to over 15 techs today in 2017, so we've added a lot of new faces to the team over the years. Our business has been under the same executive ownership since the very begninning, however, and we've had the same Service Manager for over 10 years. Thank you again for your very kind words and loyalty over the years!

Mark K.
03/2017
5.0
computer repair
  + -1 more
The work went well and I will continue to use them in the future.
Description of Work: Computer crashed and they made the repairs and got me going again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Gary C.
12/2016
5.0
computer repair
  + -1 more
Got in right away and promptly repaired. Told what they did and given good advice regarding protective measures to take in the future, Very satisfied.
Description of Work: website popup infection, inspect for possible malware infection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Clark B.
09/2016
5.0
computer repair
  + -1 more
We had some concerns that our laptops security had been compromised. We took them to they guys at Dymin Systems to see if they could tell us if we had anything to be worried about. They called us the next day to let us know they were ready to be picked up. After arriving the guys told us everything looked ok other than the day to day nonsense you pick up while online. They did go above and beyond explaining better ways for us to protect ourselves. I left there feeling confident our laptops were not compromised and I felt comfortable coming back to them with any issues in the future. I'll recommend them to our friends and family when they need any sort of computer help.
Description of Work: Fixed our personal laptops with our security concerns.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gary K.
04/2015
5.0
computer repair
  + -1 more
The desktop computer tower quit working about a year ago but didn't have time to deal with it at that time. I took it in to Dymin one afternoon, explained to the technician what had happened and he indicated it could be the power supply and if that was the case, how much it would cost to replace it. Less than 24 hours later, I received a call indicating the power supply was the source of the problem and after some final testing, the unit would be ready for pick up. After hanging up, I decided I would like another feature added, called back and they indicated they could complete the request and would call when it was ready for pick-up. They completed the repair, added the feature I requested and still completed within a 24-hour period. When I picked the unit up, they went over in detail what had been completed and the amount charged for the work done was certainly fair and reasonable. The two staff members I worked with were both friendly and professional. I actually went to Dymin as a result of feedback I found on Angie's List and I would definitely go back and I would recommend their services to family and friends without any sort of reservation. I could not have been more pleased.
Description of Work: Repaired power supply on desktop computer and added new feature.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Louise M.
10/2014
4.0
computer repair
  + -1 more
They were very professional. The laptop is a new, but older model because I had specific needs for a computer that did not run on windows 8.1. The laptop has a few issues, but I have not had the time to return to the store, so I can't fault them.
Description of Work: sold me a lap top computer

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$900

Ron B.
09/2014
5.0
computer repair
  + -1 more
Everything was transferred as planned.
Description of Work: Transferred all the files from one lap top to another lap top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

KAREN E.
08/2014
5.0
computer repair
  + -1 more
My experience with them was good. Everytime we go to them, I'm very satisfied with their work. The price was competitive. The quality was very good. Responsiveness was also very good.
Description of Work: We used Dymin.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Joe D.
08/2014
5.0
computer repair
  + -1 more
They were great. I think they're the best in town, that's what I've been told. I called them and they took care of me. It couldn't have been any better. They unwired it, took it to their shop, brought it back real quickly.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

James N.
08/2014
5.0
computer repair
  + -1 more
Prompt and reasonably priced. They do great work. My laptop had a virus and they took care of the problem.
Description of Work: They fixed our computers.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Greg H.
08/2014
5.0
computer repair
  + -1 more
They were pretty good. They did a good job. The price was very, very competitive.
Description of Work: I used them. I bought a computer system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Bill G.
08/2014
4.0
computer repair, computer sales
  + 0 more
I had a couple of computers that were damaged in the fire, so they recovered as much data they could. I don't know much to compare between them and anybody else. I work for the state and they worked on a couple of state computers, so I went over there because I needed the data recovered. They did a good job. They seemed like competent.
Description of Work: They did some data recovery for me after the fire burned our house. I bought an external hard drive from them too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Jerry K.
07/2014
5.0
computer sales
  + -1 more
It's been great and I had no complaints.
Description of Work: I bought a computer from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

mary G.
07/2014
5.0
computer repair
  + -1 more
It was a very positive experience. They do it quickly. We go to them when we have problems. The hours are good. There's a quick turnaround time. I didn't have issues after the service has been provided. We continue to go back which is a good indicator.
Description of Work: We've used Dymin Computer Systems three different times. They reformatted our computer.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jerry B.
07/2014
5.0
computer sales, phone sales
  + 0 more
It worked pretty well. It was fine. They were close and convenient to where I was that time.
Description of Work: I bought some of their products.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jerry B.
07/2014
5.0
computer sales, phone sales
  + 0 more
It worked pretty well. It was fine. They were close and convenient to where I was that time. Price was really competitive.As for responsiveness, I got hold of somebody right away. They were very punctual.
Description of Work: I bought some of their products.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

John P.
07/2014
4.0
computer repair
  + -1 more
I get really good service and if something is not quite right, they will fix it at no extra charge. I recommend them to people. They gave me back the disk. I added memory and replaced the hard drive with a bigger hard drive. They loaded the operating system and it cost about $400. I think that the prices are higher than they need to be.
Description of Work: Dymin Computer Systems sold me a computer and upgraded it to what I wanted. They put all of the files from the old computer and put them on the new computer.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Dymin Computer Systems
Thanks so much for your feedback on our pricing. We pay special attention to our competition pricing, as well as overall market value for our products and services. While I can tell you that we're likely not going to be the CHEAPEST—you can always be sure you're getting a FAIR price—and we feel that's a good thing because you know we don't cut corners! Your total purchase in 2013 was $315, which included a $99 Dymin refurbished computer, a brand-new 1TB hard drive for $85, and a brand-new 2GB memory module for $49. We installed everything, and transferred all of your files from your old computer to your new computer for just $79 labor. My best, Mike Hurt Operations Manager Dymin Systems, Inc.

Karen Z.
07/2014
3.0
computer repair
  + -1 more
I don't use them anymore. They're open a lot; it used to be open for 24 hours when they started and there were just two people but even so, their service was much better. They've grown so big now and now that they're making lots of money, they don't really care much about their customers. There is really not as much as customer service as there was before and they're overpriced now. They just started out with two guys in one small office and they were open 24 hours a day. The two kids were working hard making business and now that they're rich and famous, they don't give a da*n about anybody anymore so I'm not going back.
Description of Work: They cleaned up my computer and looked for the problems that I was having on it.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$100

Elizabeth H.
07/2014
5.0
computer repair
  + -1 more
She said she liked it. They were pretty fast.
Description of Work: My mom used to go Dymin Computer Systems to get a computer fixed. They set it up when she bought her computer and did virus removal.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joann B.
07/2014
5.0
computer repair
  + -1 more
I thought they were excellent. They complete the job on the computers quickly. They were personable and they're very good at what they do.
Description of Work: They did my convenient.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

4601 NW Urbandale Dr, Urbandale, IA 50322

https://www.dyminsystems.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
10:00 AM - 4:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Sales,
Phone Sales,
Phone Wiring,
Phone Repair,
Internet Service,
Voice Mail,
Computer Training,
Office Equipment Repair

FAQ

Dymin Computer Systems is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 10:00 AM - 4:00 PM

Dymin Computer Systems accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Dymin Computer Systems does not offer free project estimates.
Yes, Dymin Computer Systems offers eco-friendly accreditations.
No, Dymin Computer Systems does not offer a senior discount.
Yes, Dymin Computer Systems offers emergency services.
Yes, Dymin Computer Systems offers warranties.
Dymin Computer Systems offers the following services: In-store/In-Home computer repair, Free pick-up and delivery, Free PC cleaning, Flat-rate computer repair pricing, PC hardware sales and support, Computer recycling, 24/7 live remote support, Business service contracts, Business VoIP phone systems, Data backup and protection, Internet service, Business sercurity software and firewalls, and much more! If it's computer-related, we can help! Call us today!

Contact information

4601 NW Urbandale Dr, Urbandale, IA 50322

https://www.dyminsystems.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
10:00 AM - 4:00 PM