Dymin Computer Systems

My experience with Dymin was several years ago. I don't remember exactly what my computer problem was, so I don't remember exactly what Dymin folks did for me! I do remember that I was very satisfied -- and relieved, since I am not very computer savvy -- and that I would use them again in the same situation.

Regarding a refurbished computer purchase, the company did offer a 90 return policy but the computer stopped working just outside of the 90 days. It was a lot of money to spend to not have a computer last longer than it did. The hard drive failed. I talked to Dymin but did not get any result. Regarding having Dymin remove information from the families old PC's, the result was very successful. Dymin then disposed of the computers at my request. I do not have the paperwork anymore. The date of service and amount is an estimate.

Excellent help and fast accurate service, very trusted company.

The products were what they said they were. The staff was helpful. I have no complaints about them.

They repaired the problem to my satisfaction each and every time.

I started using Dymin many years ago (9-10 or so). At that time their computer techs came to my home for much of the work, or picked up my computer for a $20. pick up and delivery fee Other times when I could get my computer to them, (using a neighbor or taxi service) they worked on it in their shop. I had them build and update 2-3 computers with memory and other things over the years. Back until 2-3 years ago I felt they had plenty of staff and valued me as a loyal customer. But things changed for reasons I don't know about, and some of the staff they had for quite some time were no longer there. I used to be able to talk with the owner by phone or email, but I could not get him to return emails or phone calls. When I went to buy my last desk top computer about six months ago, I both emailed and called to speak to the owner, since the head technical support man was no longer there. I was going to be spending $2000-2500., and I wanted to see what they had to offer me. I did not want to talk to someone I did not know. I never got a call or email back from the owner or anyone else, so I decided I would buy from someone who would answer all my questions and customize things nicely for me, within my price range and give me a three year in home repair (if possible) warranty on the new computer. I bought a new one. About 3-4 weeks after my attempts to reach Scott, who I knew over time to be the owner, I got a call from a man I did not know, who said he was in charge of sales at DYMIN and he heard I left a message!! I said he and Scott were about a month too late. While they did good work in the earlier years I used them, I felt the company became more impersonal and changed to the point where I felt more safe and more comfortable using a larger company who had a great warranty and who gave me everything I needed and more, plus time to pay for it. I don't know what their technical repair or new computer sales quality is like now at DYMIN, since it has been a couple of years since I have used them, and their staff has changed.

We have used them several times. They have always given us good service at a reasonable price. They will come to your house if needed.

This was five or six years ago. My Gateway PC crashed and Dymin advised it was not repairable. They were able to build a competitively priced PC to meet my needs, and it is stlll running. I had friendly, prompt service.

We were pretty happy but the missed installing some free debugging software

The service was quick. The staff friendly and gave honest reports back.

Custom designed business CPUs and has provided fantastic and accurate customer service since 2005! I recommend Dymin to all of my business acquantancies and neighbors.

I am very happy with sales, service and free advice that I have received from Dymin

They do a good job. Seems like most computer companies don't agree with each other the best way to do things. Dymin systems seems to be consitent with their approach to computer system challenges, and results have been good for Jerry's Homes.

Over 11 years ago. Dymin built a computer for my son. It was used for several years. without any problems. When we wanted a newer, updated computer, we bought a used one from Dymin and have been very pleased with it. At one point the used computer got a virus on it, and Dymin removed the virus. The computer has worked great since then. I am very pleased with their services and will continue to do business with them.

I have called several times to initiate conference calling on our phones. After buying a program for Dymin to install they never did get our conference call feature running. I have made several call and they never got back to me.

The person I talked to at the front desk either wrote the order wrong or the techs who do the work didn't read the order and just did what they always do when someone wants a second drive installed and data copied from an old computer to a new one. The techs installed the OS and my data both on the new SSD. Of course, the new 240 Gb SSD was then almost full. So I got a call asking me what I wanted done and counseling me to leave the OS on the new drive and put the data on the original drive. I knew how to use a separate drive as a scratch disk, but not how to work with two drives with the OS on one drive and data on another. Following my original directions or ten minutes of upfront explanation would have saved me hours of researching on the net because when I called Dymin to ask, I did not get a call back. Note: The cost below includes the cost of the SSD. The SSD itself cost $147.

Overall the experience was good but they did not live up to the 24 hour service advertisement. It took a little over 2 working days to find out what was wrong and what it would cost to repair. Once they got the OK to repair them they were fixed and returned promptly. They were still quicker then what we were told from the place that we bought them from and will use them again. Still skeptical of the 24 hour repair advertisement but overall still happy with their work.

I bought a new HP Laptop from Dymin for $700. It is only about 6 months old. I have had lots of problems with this laptop. In August, I took it in because of multiple issues. They said it was under warranty and they said they removed malware/virus . Took it home and it still did not work well. Took it back in August and they said it is still under warranty and they kept the laptop to do testing for a couple of weeks. Then they called and said it needed reimaging, since they said that when they removed the malware/virus, it removed the fingerprint driver and could not reinstall it. I went to pick it up, to do a back up, before they reimage it and was told that I owed $120! I spoke to the manager Matt Heland, who said that software issues are not covered by the warranty. I explained: they installed the software, they removed the virus and therefore removed my driver, causing the issue and most of all, no one called me and told me that it was not covered by the warranty, nor did I sign or agree to any charges! Mr. Heland would not cooperate. I left the laptop there and called the next day. I called Mr. Heland and after discussion, he said he should have charged me for removing the virus!!! I agreed to pay half, just to get my laptop back! UPDATE 9/20/13 Mike Hurt, manager, called me and worked very hard to resolve our communication and computer problem. He reimaged my computer and it works great now. I really appreciate the extra mile.

Very efficient and reasonably priced.

Ngant showed up on time and proceeded to repair all the items on my list. Later when I tried to use my disk loader, it still did not work. I called him several times and he wouldn't return my call so I gave up and called another company. I will never use Dymin again.

He was on time. He did what was requested and in a timely manner. Couldn't ask for more.

I brought in my laptop needing it back as soon as possible for work. The person who took my computer promised it to me the next day, and said he was going to be working on it himself right away. I was actually called later that same day saying the computer was ready to be picked up. Since I had been told over the phone (from another company) my hard drive was probably shot, I was pleasantly surprised that it was "only" a virus. The staff were friendly and didn't make me feel silly for not knowing what was going on with my computer.

I brought my computer in and they had all the additional parts that I wanted (power supply, RAM, and USB 3.0 PCI card) in stock. In less than an hour Nam installed everything, including the required software for the solid-state caching drive. Total bill at Dymin was just over $200.My computer is really fast now and I love it! Thank you, Dymin. You're the best!

They were helpful and it was a pleasant transaction. I used them as the person who performs the technical work for me suggested that they are reasonable. They gave me some useful information. Their price for a computer is reasonable. They cater to gamers and high end business which was a little than I required. I do not have negative against them. I would use them again in the future.

The first time major viruses were found and removed but after a few days it started to freeze up again. I called and they took it back immediately with no questions ask and found that it still had a residual virus that was finally eradicated. No charge for that, no hassel, and very courteous. They also told me how to help prevent future infections. The second computer had many astronomy software programs on it that only worked with Windows XP. I was really worried when they said that the old hard drive was going and that I'd have to have a new computer. They were not only able to save all the programs and data from the old computer but also move it into an upgraded newer computer, and have Windows XP on the new one. I tried it at the observatory yesterday and it works great. Very reasonable charges, prompt service, and they really knew what they were doing. I couldn't be happier and would recommend them without reservation.