Response from Dymin Computer Systems
Thank you so much for choosing Dymin to repair your computer and I'm very glad that your computer repair went well! And also thank you very much for the valuable feedback. I'm so sorry that you felt pressured to buy a different computer. I agree that that would be frustrating. Our technicians are trained to evaluate the cost of any repair and compare it to the retail value of the computer they're repairing, and should that cost near or exceed the computer's current retail value, we'll recommend against having it repaired. We truly believe that NOT doing so would be a disservice to our customers, and we always try to help you get the BEST value for your money. Microsoft has also recently annouced that Windows XP version of software that your computer was operating has been officially discontinued, and in fact it is now highly susceptible to malware (malicious software). Additionally, due to the lack of updates, Windows XP will rapidly become incapable of viewing most modern websites. Business that are required to comply with HIPAA practices (medical privacy act) and PCI (internet credit card processing) have also stated that having any computer that runs Windows XP is now incompliant. I know that it is very unpleasant to feel pushed to upgrade or make a purchase you weren't expecting. The salesperson in question will receive special training over the next two weeks, so that we can be better prepared to make the recommendations with the best interests of the customer in mind, and without sounding pushy. I am also arranging for this topic to be covered at our next monthly Customer Service training meeting with all staff. Again, thank you so much for your patronage, and if you have any questions about our recommendation, I would be happy to discuss those pros and cons with you personally. Just give us a call and ask for me! My best, Mike Hurt Operations Manager