Budget Appliance Repair

I called in based on the reviews here at Angie's List. I explained that I had some tenants and their washing machine was leaking. The receptionist took my information then asked for my email address so she could email me to confirm the appointment (never got an email). The repair guy was professional and courteous making sure to call my tenants before heading out and confirming the dates/times. After his first visit he gave a me quote for 265.00 dollars to fix some hoses. I agreed to the charges and he made another visit to the condo fixing the leak. Later that day my tenants called to say the washer was not leaking but the dryer as well as the washing machine did not progress through any cycles. I called the repair man who said he would go back out to take a look at it that same day. The following day I got a call from the repair man who said fabric softener had leaked into the unit and that was the cause for the faulty timer. He had to back order the parts and he quoted another 265.00 dollars (if i had known this repair would cost 500 dollars in the beginning, i would of opted to buy new washer to start, oh well). After the second quote I decided to buy a new washer. The repair man gave me some information and was very helpful recommending different brands and models. I ordered a new washer and dryer but decided to email the company asking if there was some way to return the new parts that was installed and which were technically never used. I got no response back or no email receipts emailed to me as promised. Overall I liked working with the repair man despite the double quotes for repair but I didn't like being ignored by their office staff. Follow-up 12/30/2013: After posting this review I received a couple of emails in regards to the poor communication and I'm happy to say that this company really cares about their customers and the customer experience. In the future I will consider using this company again.

waited 3 weeks for parts...service was satisfactory, price seemed a little high for the labor involved

Technician was professional, friendly and very informative. Completely satisfied!

It took three visits and waiting 11 days total but our washer was finally repaired. I was able to get an initial appointment within two days, but the repairman sent out could not at first determine what the problem was. His training apparently was as an HVAC installer and repairman, not so much working on front loading washing machines, so that he had to make a number of calls for assistance in determining what was needed to fix my washer. It was decided that the problem must be with my control panel, which he said would cost me $200 plus $20 shipping to replace and take 3-5 days to order. The rest of my cost would be for labor bringing my total to $350, which I agreed to. The same repairman was here three times, once to assess the problem, second to put in the new control board, then a third time to install an additional motor control that he hadn't anticipated would be needed. He claimed he did not charge me for that additional part, however I discovered later that the price I was quoted for the initial repair was padded by an extra $60-100 which i suspect was used to cover some of the additional parts needed, including a door latch that the repairman admitted he broke by mistake.. The washer is now running perfectly, better than it ever did, with no shaking at all, which makes me very happy. I had had Sears come another time and they were never able to repair the shaking issue, and their repairman was awful to deal with. Budget also agreed to refund me $40 for misquoting the price for the control board which left me feeling better. Upshot on Budget Appliance: 1) Their repairman was very friendly, smart and professional, even if he wasn't as experienced with front loaders, which I appreciate as many aren't. Their office staff were also very responsive. That goes a long way. They employ good people. 2) However, MAKE SURE YOU DOUBLE CHECK THE PRICES BUDGET QUOTES FOR PARTS. The price Sears quoted for that control board (Mine is a Sears Kenmore washer) was half what Budget claimed my part cost. $100 vs $200. However I learned that Budget gets their parts from Reliable Parts on Oahu who it seems overcharge them. ($142 for a $100 part) Budget ended up installing two new control boards in my washer, one for the control panel and one for the motor, plus the door latch. Who knows if both were actually broken and needed to be replaced, however I appreciate that Budget stayed true to their original quote while installing both. I probably wouldn't have agreed to pay for two new boards upfront.

Nathan from Budget Appliance was great. I called and got a same day appointment and Nathan arrived exactly as scheduled. Upon examination of the oven, he too was not able to get the oven error codes to reset and thought that the only other fix was to replace the whole ECU. He tried to continue troubleshooting but was not able to get it working. He wrote up a detailed invoice which would have replaced the ECU and headed out to his van. He actually came back about 10 minutes later and asked if he could try one more thing before recommending replacing the ECU. He tried swapping some parts from the other membrane switch and it actually worked!!! Nathan's persistence saved me around $450. This is the second time that Budget Appliance has made recommendations that have saved me from facing a significant repair bill. Very refreshing to see a repair service that provides a great service and doesn't look at how to replace expensive parts. Easy to see why Budget Appliance has earned their top rating...I highly recommend their service!

I called on a THURSDAY to schedule a repair of my leaking washing machine, the earliest available appointment for a technician to arrive was the following TUESDAY. He arrived and spent all of 10 minutes before he determine I needed a new "drain pump" and said I needed to schedule another appointment to have it fixed and possibly would not be able to get an appointment that week. Once I got permission from my landlord to schedule the actual repair appointment, I called Budget Appliance. I was told by the receptionist that the service technician needed to be called in order to determine if the part was available or needed to be ordered; she said I would receive a call back. THREE DAYS later she called back.... - Remember I am without a washing machine this whole time (over a week). I told her I had already called another company who came out the same day to fix it, with the part in hand (this company also charged me almost 50% of what Budget quoted me and provided excellent customer service). I very nicely let her know it was taken care of, appreciated the call back (finally), and advised her that competition does exist! She then proceeded to give ME attitude for not calling earlier to let them know it was fixed so they weren't wasting their time with the work order. I then explained I had tried to called both the main Budget Appliance number as well as the technician cell number to update them on my service needs, both calls went unanswered. With that, I was disgusted and hung-up. I am very happy this company did not get more than $68 of my money... If they continue with this type of horrible customer service and attitude they will loose business left and right; not to mention the fact that it takes days to get an appointment -- there are other companies who want the work & MONEY much more!!

The service technician replaced the cartridge in our shower after having to cut out some of the surrounding tile which was incorrectly placed in such a position that prevented the broken cartridge from being removed and replaced.

The serviceman (Nathan) came to the house, looked at the unit and called me to discuss the cost and reason for the repair (this is a rental home and I am not on-island currently). He explained the reason for the breakdown and set up an appointment to replace it the following work day. He showed up promptly, did the work and tested the dishwasher before leaving. Our tenant said she was happy with the work and commented on her satisfaction with the service as well. I am personally thrilled to know we now have an appliance repair business that is actually more interested is fixing things instead of selling us newer, more expensive items. In these days of "throw-away" society, it feels good to know we saved one less piece of junk from filling our land fills! Mahalo to Angie's List for helping us find these guys and to Budge Appliance Repair for doing what they advertise!

eeeefigured out problem and replaced part. cost seamed high.

Budget Appliance provided great service. Nathan provided excellent customer service. He met me at my rental and he troubleshot the washer isolating the problem down to three components. The next day he showed up with two of the three components. The third component needed to be shipped in. Unfortunately the faulty component was the one that was not available. He was able to rig the washer so the tenants could do laundry while the part came in from the mainland.

They identified the problem quickly and we set an appointment date for the next day. The repairman brought the parts the next day and repaired the machine within 30 minutes!!!

Very happy with service. Came, did his job & left.

I was impressed with how quick I was able to schedule a technician to come out to the house. Once there (I was also imprssed with his punctuality) Lance (our technician) was able to determine that it was the heating element that needed replacing. OAverall I am pleased with Budget

Paul was great! He came out immediately after I called and had all the parts on hand to fix the broken agitator on my Kenmore washing machine. The repair was done quickly and he was prompt, professional and most of all HONEST. He showed me the broken parts and the new ones he was putting in. I was expecting to pay alot to get my washer fixed but the total price I paid for this repair was less than what Sears was going to charge me to just come out and look at my machine. I'd absolutely call Budget Appliance Repair the next time something breaks!

I noticed a loose washer & was concerned I had a leak. The repairman said the washer wasn't wasn't from an area that would cause a weak & was common in the dishwasher model. He was on time and very professional.

I called and made an appointment that very afternoon. Within a couple hours, the serviceman called and said he had an opening now, if that was ok with me, which it was. He showed up and was courteous, professional and friendly. He kept in contact with "tech support" via his company iPad to assist with diagnosing the problem. The fix was a surprisingly simple one, and he took the time to check thoroughly that everything was in proper working order once the work was completed. He told me that if down the road problems persist, the cost of the services just done would be credited to the next job (a nice guarantee of their work).

The repair person (named Zack, I believe) was very knowledgeable, and quite a contrast to other repairman we have had over the years from other companies. He figured out the problem expeditiously, picked up the part, and replaced it all on the same day. He also figured out the problem with our icemaker, which was previously deemed unrepairable by three different repairmen from another company. .

Good experience, repairman was quick and friendly. Let's see if the repair holds.

Called, set up appointment. Called to say delayed, but happened to be on the phone when a load of laundry was spinning. Listening to the sound he said it was likely an expensive bearing issue and replacement would be a better option. Still mentioned he could come and look and provided info on what typically happened as this goes out. Elected not to have him come out but appreciated his advice.

He came in and checked the broken ice maker gave us an estimate and then retrieved the new part from his van and had the ice maker back up and running in no time. Was very happy with the service.

Budget was at the top of Angie's List for excellent reviews from 41 happy customers. Well, make us number 42 - we are completely satisfied with Budget Appliance Repair in every way. The initial phone call was answered promptly, and Doreen, the scheduler, was very efficient. To our surprise, she was able to make an appointment for the same day. Just as she had told us, Nathan, the repair man, called shortly before he arrived, and he came at the time we had been told. He was just as friendly and professional as Doreen. Our problem was a loud noise, but it was intermittent, and therefore hard to locate. Nathan was very thorough and also very patient: He explained everything to me, as well also to my mother and my husband. Our problem was ultimately able to be fixed by placing a screw in the base of the chassis in a hole that appeared to have never had a screw when the dryer was manufactured - in other words, a manufacturing problem which apparently had just not caused any problem until now. At the same time, Nathan noticed that two small plastic guides/glides for the drum were worn (the dryer is 9 years old), and he replaced those as well, in addition to lubricating the drum bearing, to prevent future problems. At one point, we also met the owner (sorry - don't remember his name), and he was terrific, too. We will definitely use Budget again, and will recommend them to our friends as well as our entire ohana.

Repairman arrived on time, calling before he arrived. Repair work took less than 5 minutes. After the work was completed, he explained what caused the problem, relating to past experiences and using the broken pump to illustrate his remarks.

Excellent job, arrived on time and fixed it immediately. Very nice young man, who also gave me good information about my washing machine and other brands>

Service was provided by calling the makers of the washer and dryer directly and were directed to this company. No other option to get it repaired. Company was going to charge me hourly wages for two employees to do the fact that it was a stacked washing and drying system. We were able to get our tenants to assist and eliminate the need for two employees. Work was complete and we have had no other issues since. We will use this company again because we have no other options.

The service was prompt and professional. Overall it was a very good experience and I would recommend using them. The diagnosis was accurate and there were no unexpected costs or changes after the work began. The price was fair but not any type of deal. The cost for the part quoted was higher than could have been obtained on the internet, but not extremely. I definitely was comfortable with what was done and felt it was handled extremely professionally.