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Buzzell Plumbing Heating & AC

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Buzzell is a family owned company that has given full plumbing, heating and air services for over 40 years. Our company services in new commercial, residential construction and servicing all plumbing heating and air applications.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Repair and new installation of heating, plumbing & air systems.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7143 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
9%
3
3%
2
3%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 76-100 of 143 reviews

Rick M.
07/2019
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
He fixed the leak.
Description of Work: Checking on leaking toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

James V.
08/2018
5.0
plumbing
  + -1 more
Problem solved
Description of Work: Kitchen sink plumbing repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Nancy O.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles H.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
It worked fine.
Description of Work: Capacitor replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Douglas W.
02/2017
5.0
water heater repair, plumbing
  + 0 more
They did a very professional jub
Description of Work: replace Hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Buzzell Plumbing Heating & AC
Thank you [Member Name Removed] for taking your time to rate our company. The staff at Buzzell's strives to satisfy our customers. Our professional plumbers and HVAC technicians work hard to meet this goal. We appreciate your business.

Morgan H.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Jean M.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Pamela T.
04/2016
5.0
heating & air conditioning/hvac, plumbing, water softeners, water delivery
  + 2 more
unknown
Description of Work: Asked them to check on some work done by another plumber, including a minor fix for new kitchen faucets had been previously installed; had them look at outdoor faucets - one was fine, the other needed some adjustment. Also had him ordered parts and fix broken in-sink plug mechanism in bathroom. |In fixing and checking the fixtures he noted that the water pressure seemed high. So we discovered that we had 110 ppsi instead of the recommended 80 ppsi. (which may explains why have had a series of leaks since we bought the house.) It turns out the house did not have a pressure reducing valve. So Drew ordered and installed one. Now when I use the sprayer in the kitchen sink it no longer splatters all over the sink and nearby counter because we have normal water pressure. And no new leaks!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James F.
03/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: Fixed a leak and did it promptly. Went as well as it could have.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Karen H.
12/2011
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
The price, for 2 bathrooms, a kitchen, laundry room, and outside faucets, was $3250, which was steep for us, but seemed reasonable. They brought in 2 teams on the first day and got the job done very quickly (2 days for the whole house, with a really nasty small crawl space to work in). We had a couple of adjustments needed after the initial work was completed, and we were very satisfied with Buzzell's responsiveness and their professionalism. We didn't have any bad experiences. Because we were satisfied with their work, yesterday when the furnace stopped working, we called Buzzell again, and they went out of their way to get a technician out to our house the same day, even though they already had a full schedule. Ben was great. They couldn't get the full repairs in yesterday, but finished today on time and everything seems OK. At every step both the plumbers and HVAC techs were willing to explain how things worked and were courteous. They tried to save us money when possible. I highly recommend them.
Description of Work: We just purchased an older house in Macon and have several things we needed to have repaired. We initially called to have a few leaks repaired and a couple of gas lines checked, but were not surprised to learn that we would be better off having the entire incoming plumbing replaced than to try to fix it all one thing at a time. They replaced our leaky copper pipes (1938 house) with new pex pipe and even installed new faucets for us in the Kitchen and bathrooms. We had to have them back out to adjust the regulator on the shower faucet, which they did immediately and at no charge. Over Thanksgiving weekend, we discovered that the outdoor shut-off valve Buzzell had promised to install was not there, so we called them to fix that, and also to cap off some leaking outdoor irrigation pipes (which were not part of the original job). Both jobs were done promptly and well. Later the same week, they came back and serviced our broken furnace. We had several parts of the furnace replaced (a leak had damaged and rusted several parts of it) and also signed up for a service contract, which allowed us to roll the labor costs together and to get a 10% discount.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

Jaci C.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
mentiptyigured it would be a space heatereditsI called
Description of Work: Moved to this area 3 years ago, after living in the same house 400 miles away for 30 years. I have called people from the paper for minor repairs, and have later realized the mistakes I had made and how I was ripped off. My A/C unit was old and 1 of the least energy efficient units built. I knew I needed to shop and replace before this winter. I called for estimates from TV ads then joined Angies List and looked more. I had personal recommendations from co-workers to call Buzzell. I called at 2pm and Mark Buzzell was here before 4pm. He took the time to explain every pro and con of different units. My house also had a duct problem which made only half of the house cooling or heating correctly. I told Mark I had 1 more person coming in the am for an estimate, he said just let him know. He also explained rebate programs on certain units and tax credits no-one else even bothered to tell me. I hired Buzzell. The work was to be a 2 day job starting yesterday. Last night was to be 32 and I figured it would be a space heater night. When I called from work Mark had been here himself 3 times, sent an extra crew and planned on finishing before the cold came. I was thankful. The crew took great care of my house and property. I have 3 dogs that can be a pain to strangers they worked around the hardship remarkably. After installation Mark Buzzell took the time to show me the new thermostat, all the cycles and made sure I understood it and could use it myself before he left. I was impressed. Mark asked for no payment wanted me to see how it was last night and returned this am to check everything with me. I feel I was more informed by Buzzell than any of the other 4 companies I called. I feel for product , service and price I got the best. Buzzell is now on the top of my list to call. Thank you Buzzell!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,900

David L.
09/2011
4.0
heating & air conditioning/hvac
  + -1 more
They were pretty good. They were not exceptional but they did a good job. The price was pretty standard for the industry. It was after hours and we called quite a few people. They were very professional and we would use them again.
Description of Work: We used Buzzell Plumbing Heating & AC to do air conditioning. They replaced a fan on a compressor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Carl P.
08/2011
5.0
plumbing
  + -1 more
It was a Good Experience overall.
Description of Work: Buzzell Plumbing was represented by Plumber Richie. He was very friendly and informative. As I watched he gave me tips and explained what he was doing. We had a leak at our water meter on our side of the line. The plastic box surrounding the water meter had settled lower in the ground and was pressing against the plastic water pipe on my line. The pressure of the water meter box had cracked our water line. Richie thought someone had probably driven a car over the meter box lid and caused it to sink and press against our plastic water pipe. Richie cut about three more inches above the gap in the meter box to take the pressure off the plastic pipe. He then proceded to replace a 15 inch section of the pipe while explaining what he was doing. It was very interesting to watch and I saw a new way to reconnect a section of pipe. Richie cleaned up the area and finished his job quickly. A plus to the story is that there was a $20 coupon off services on Angie's lists. The job was actually $155.00. I could not have done the job myself because he had special tools and fittings that I have never seen before.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Robert S.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
They were responsive and treated me well. I liked their services and will use the same in future.
Description of Work: I used the services of Buzzell Plumbing Heating & AC to rectify a problem with the fan, in 2009.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Amanda V.
06/2011
4.0
heating & air conditioning/hvac
  + -1 more
We would recommend this company for any of your heating and air needs.
Description of Work: On Memorial Day weekend my husband and I started to notice that it was slowly getting very warm in our house eventhough we had our A/C set on 73. It was over 100 degrees outside but it still seemed like something was wrong. So on Tuesday when we woke up it was 88 degrees in our house at 7:00 am...an obivious issue. We checked Angie's list for local A/C companies, called a few that were listed and Buzzell was the only one that could come out and take a look the next day. They gave us an estimated time of between 2 and 5. The gentelman showed up at our house at exactly 2:00 pm. He was very nice and expalined exactly what he was going to do before he did anything. After he checked a few things he came out of the attic and told us the problem....cracked coil on the inside unit. He went over what would have to be done to fix it long term and he said that he could do a quick fix on the problem that would last a week or so until we knew what we wanted to do. He charged us for the freeon (sp) but did not charge us a "trip" fee since we had (as he put it) "a bigger issue". The first trip cost us $160.00. He told us that he would have "the office" work up an estimate and someone would call us the next day. However, no one called so on Thrusday we called them and they gave us an estimate of $1200.00. Having never had this kind of work done before we called around to 4 other places in town and the estimates ranged from $1500 - $3500. We called Buzzell back to schedule a date for the replacement. They set it up for the following Wednesday. The gentelman showed up at 8:30 am and began replacing the part. Once it was in place he discovered that the part was "bad" and he needed to go back to the shop to see if they had another in stock. Luckily they had ordered two so he was back within an hour working on it again. We were affraid that they may charge us labor for the time he spent putting in and removing the "bad" part they had ordered. But when he was finished he gave us a bill for the estimated amount....$1200!!! All in all it took about 5 hours before we were back up and running.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Jason P.
06/2011
2.0
heating & air conditioning/hvac
  + -1 more
I went on a week-long vacation with my family and upon returning I realized that my AC had gone out. This was the second consecutive summer that something had gone bad on my AC unit (almost a year to the day). Well, I call Buzzell and they come out and look at it and diagnose the problem and tell me they can fix it quickly. So the guy tells me as he is leaving that he'll get his office to order the part. I don't hear from them for 2 days and then I CALL THEM, only to have them tell me it may be tough finding the part due to manufacturing issues, etc. Understand that this is a unit that Buzzell had installed (before I bought the house) just 4-5 years ago and they're telling me that there may not be a part to fix it?!?!?! What?!?! Anyway, the service technician who originally came out to see me said that he would take care of it, etc, etc. Well, a long story short, he wouldn't call me with any updates and I was the one always having to call him and finally after about 3 weeks (without any AC....in Georgia!! In August!!!) he calls me and tells me he has the part. It ends up being the wrong part! So they find the right part and expedite the shipping and get it fixed and he gives me a whopping $100 off my bill for all my troubles. That's almost a slap in the face for everything I went through. They're typically good at diagnosing and fixing what's wrong and this may be an isolated incident, but this situation was so bad that I had already started pricing what it would've cost to simply replace the entire AC unit and I met several truly professional folks that I would've had no problems doing business with. Basically, my point is that there is someone out there that is better than this business when it comes to AC work in the middle Georgia area.
Description of Work: I had a faulty part on my AC unit that caused it to not blow out cool air, They diagnosed the problem and ordered the replacement part and installed it to fix my issues.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0

$1,000

Response from Buzzell Plumbing Heating & AC
This report is on a service call in 2009 and the two techs involved no longer work here? I apologize for your experience but wish you would have made me aware at the time. Buzzell is better now if you look at are most recent reports and we took runner up in the best of the best. We have techs that are more qualified and do not try to hire for the season any longer which may give us a longer lead time in summer but we end up with great techs so we do not have the before mentioned issues. .

brad T.
05/2011
5.0
plumbing
  + -1 more
The plumbers from Buzzell Plumbing Heating & AC Company did a good job. They seemed to be interested in my business may be because they know that I’m planning to have some major work done in the future. I had got bids from them on it. They are the most reasonable plumbing company I have ever come across. They did everything in a manner that it should be done. I’ve no complaints at all. I will use them again in the future.
Description of Work: I used Buzzell Plumbing Heating & AC Company about a couple of months ago. I had a leak under the kitchen sink that they fixed. They also put a new faucet outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Richard B.
05/2011
5.0
plumbing
  + -1 more
Everything went fine. I think that their charges are excessive.
Description of Work: Unplugged toilet.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Lynn S.
03/2011
3.0
plumbing
  + -1 more
It took at least 2 weeks for them to call and arrange a time to come and do the repair. They called at about 1pm and said they had someone who could come "right now." The repairman who came was very pleasant and professional, I will say that much. However, he determined that the spigot was loose because a shim put in place during construction to hold the spigot/pipe firmly in place had fallen down because it had never been secured during construction. (Buzzell did the plumbing during construction- this problem was because of their own negligence to start with!) Ultimately, they cut an access panel in a wall that is next to the toilet and not in a closet so it is very ugly and charged us $150 to do that and to nail the shim in place. Seriously- ONE HUNDRED FIFTY DOLLARS to simply cut a hole in the wall and nail in a shim that THEY SHOULD HAVE DONE IN THE FIRST PLACE.
Description of Work: Company was contacted for repair of a loose bathtub spigot because they did the plumbing when the house was built. Spigot was so loose that I could place my finger between it and the fiberglass tub wall.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$150

Response from Buzzell Plumbing Heating & AC
The homeowner contacted the builder for her repair and not Buzzell Plumbing Heating & AC hence the delayed response and also Buzzell Plumbing Heating & AC does not warranty 7 year old houses.

Bobby R.
02/2011
5.0
heating & air conditioning/hvac
  + -1 more
For what he did I was very satisfied. They were very timely and took care of the problem efficiently.
Description of Work: I hired them to repair my HVAC. It was tripping a switch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ryan E.
07/2010
5.0
plumbing
  + -1 more
They did a great job. They found the leak in the wall, repaired the leak and he even cleaned up my toilet that was backed up and didn't charge me for it. The quality was excellent, professionalism was great and he was here in less than 30 minutes of when I called him and arrived early.
Description of Work: Buzzell Plumbing & Heating did a repair on my water pipe that burst in my walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$192

KATRINA R.
06/2010
3.0
heating & air conditioning/hvac
  + -1 more
This company came out 3 times within a month and still couldn't determine what was causing my circuit breaker to trip which turned off my AC. They suggested that I let the AC completely go out before they could figure out the problem. Nevertheless, they did replace a bleed down compressor (universal part) in my unit sometime last year instead of ordering the manufactured part which was still under warranty. I had to call out a different service provider to solve my problem.
Description of Work: They came out to check my AC unit.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$180

FRAN H.
10/2009
5.0
plumbing
  + -1 more
They've been in the area for at least 20 years, if not longer. Everything went well. They came promptly, completed the work, and cleaned up after themselves. I was pleased with work.
Description of Work: They installed a new commode, fixed a few leaks under my sink, and installed a new faucet in my shower.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

April G.
08/2009
3.0
plumbing
  + -1 more
Buzzell's gave us same day service and fixed the problem on the spot, which was awesome. The plumber was corteous was thorough. He gave us advice on DIY preventative maintainence, which was unasked for and very helpful. Saved us spending more money. I didn't shop around, which is my bad, but the company's rates for labor seemed very high. $110 for a simple and quick job is excessive. Also, they charged $30 for one of the drains. We'd bought the other one the day before at Lowes for $9.95. Before we use Buzzell's again, we'll get an estimate elsewhere.
Description of Work: Changed two bathtub drains. All together, completed in less than 15 minutes

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199.5

James P.
08/2008
5.0
plumbing, water heater repair
  + 0 more
The workers were very courteous and respectful (they even wore booties over their shoes and laid cardboard down to not track dirt on the carpet). Alvin, the team lead, was very professional and knowledgeable about his work. The electrician when wiring a new outlet also checked my circuit breakers box over and found a loose wire, maybe saving a fire. I am very pleased with their work and we not use anyone else for plumbing, heating and A/C work in the future.
Description of Work: Had an old water heater removed and a new tankless water heater installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,475

Contact information

4811 Russell Pkwy, Warner Robins, GA 31088

www.mybuzzell.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Air Duct Cleaning,
Water Filtration and Softening,
Dryer Vent Cleaning,
Gas Logs,
Water Coolers,
Solar Panels,
Natural Gas Lines

FAQ

Buzzell Plumbing Heating & AC is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: Closed

Buzzell Plumbing Heating & AC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Buzzell Plumbing Heating & AC offers free project estimates.
No, Buzzell Plumbing Heating & AC does not offer eco-friendly accreditations.
No, Buzzell Plumbing Heating & AC does not offer a senior discount.
Yes, Buzzell Plumbing Heating & AC offers emergency services.
Yes, Buzzell Plumbing Heating & AC offers warranties.
Buzzell Plumbing Heating & AC offers the following services: Repair and new installation of heating, plumbing & air systems.
Ask for details

Contact information

4811 Russell Pkwy, Warner Robins, GA 31088

www.mybuzzell.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 5:00 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
Closed