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EMC SECURITY SYSTEMS

4.7(
52
)

Home Security Systems, Home Automation

About us

EMC Security offers residential and commercial security products and services including alarm monitoring service for new and existing systems. System monitoring is available through phone line, internet connection or cellular. The local UL listed 5-Diamond Certified central station is fully redundant for an extra level of protection for their customers. Monitoring response times are among the fastest available, and their monitoring center has been recognized nationally as among the best. EMC Security customers are never asked to sign a contract for services. Their basic monitoring rate is $16.95 per month and has not increased in 17 years. Their motto is they earn their customer's business every day.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Installation and monitoring services for security and fire systems. Affordable and simple Medical Emergency Pendant Monitoring. If you are building a new home, EMC Security can assist with complete home technology, including state of the art audio and video packages. All monitoring provided without the requirement to sign a contract for services.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.752 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
13%
3
2%
2
4%
1
2%
Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.8
Write a review
Showing 26-50 of 52 reviews
dennis G.
05/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: Good
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Marcus J.
03/2016
5.0
home security systems
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Aravind T.
02/2016
5.0
home automation, home security systems
  + 0 more
unknown
Description of Work: Excellent customer service. Cannot comment on the actual service as it is just started..
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$29
eric R.
01/2016
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Janelle B.
12/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: The Date of service was 07/02/15 and the cost of service was $17.00/month
Rating CategoryRating out of 5
Yes, I recommend this pro
Rosa O.
11/2015
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Clint H.
11/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: Install security system
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16.95
ed J.
07/2015
2.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$50
Response from EMC SECURITY SYSTEMS
"EMC Security is very concerned that a customer would provide such a low score and immediately reviewed records, and communicated with the customer in an attempt to understand the situation. There was no match for the address provided in our service records. We determined that this review was actually for service at Greater Love Missionary Church, a church formerly located in a strip center in Lawrenceville. EMC Security installed a system and provided monitoring for this location for approximately 11 months. Our service records indicate that there were no service issues or complaints from the customer during this period, and they system was functioning properly during this time. At some point in late August and in September, our monitoring system detected that the system was no longer checking in to our monitoring center, and that electric power was lost at the location. Our monitoring center contacted the customer at several phone numbers and left multiple messages regarding these conditions. We received no call back from the customer on our messages. In early November, we called the customer regarding a past due status of the account, and was informed at that time that the building had a roof collapse and that the service was no longer needed. Because we require no long-term contract for services, we immediately cancelled the monitoring service with no further obligation from the customer. We did inform the customer that there was a balance pending for past monitoring service. We agreed to a credit to the account for 3 of the last 6 months due to the building being damaged. Customer agreed to the terms and made the final payment. The above review was posted 9 months after the account was closed. After contacting the customer today, customer indicated that we should have known they no longer wanted the service after the church stopped making payments. Customer admitted they had received the messages, but said they did not call us back to cancel services, and we should have automatically cancelled service when the account became past due. Because we value the safety and security of our customers, we would never arbitrarily make an assumption about interrupting a customer's security and fire service without direct contact from them instructing us to do so. We continued to provide services, in good faith, and in compliance with the agreement that was signed by the customer. If the customer had called in after the church was damaged, or responded to any of the numerous attempts to contact him, no charges would have accrued or have been due. EMC agreed to credit the customer for the last 3 months when the system no longer was able to send signals. We are sorry that the customer feels that they were not treated fairly. While we thought an equitable agreement was reached at the time of cancellation, we are still open to trying to make this customer happy and welcome an opportunity to open a further dialogue about the $77.85 payment they are now disputing."
Julianne F.
06/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: Salesman and installer very professional and up-front with correct information.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Juanne G.
03/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: Activated security system. Technician was prompt and thorough. Had many years of experience and seemed competent and honest.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sharon S.
03/2015
5.0
home security systems
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Melanie B.
12/2014
1.0
home security systems
  + -1 more
unknown
Description of Work: We contacted them repeatedly to come give us their sales pitch and a price but they took 2 + weeks EACH time to call us back. When they called each time they called our home even after we repeatedly gave them my husbands work #. They were polite but didn't seem to think we were worth their time.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from EMC SECURITY SYSTEMS
Thank you for taking the time to let us know about your experience. As one of the only companies in the area that offers a no contract alarm monitoring service, we know how important it is to provide prospective customers and existing customers a great experience or we run the risk of losing them. After receiving your post, obviously we were all very concerned that we left you with the impression that we did not want to earn your business. We completed a review of the follow up events. We found that your initial inquiry came in late afternoon on Friday, June 27th of this year. Our office personnel made an initial contact on Monday, June 30th at 11 a.m. and left a voicemail. We followed up with an e-mail that same day with additional information on EMC Security and inviting a return call to schedule an evaluation. An additional follow up call was made on July 1st at 12:20 p.m. That follow up call also resulted in a voicemail. The same result occurred on the follow up calls on July 11th at 4:15 p.m. and July 29th at 11:55 a.m. A follow up e-mail was sent on August 18th at 3:21 p.m. thanking you for your interest and letting you know that we were concerned that additional attempts to reach you may be unwanted and requested you reach back out to us if you were still interested in our services. A return e-mail from your husband came in on September 18th at 9:25 p.m. Our agent responded to that e-mail at 8:36 a.m. the following morning (September 19th). Your husband responded 2 minutes later requesting we call after 2 p.m. on that day. We called shortly after 2 p.m. on the 19th and left a voicemail. Another follow up call was made on September 29th at 3:25 and a voicemail was left. Following that voicemail we sent an e-mail. We made one final attempt to reach you on September 30th at 9:24 a.m. and we left a voicemail that time as well. We understand we must make our services as convenient for our prospective customers to speak with us and in this case we endeavored to make contact with you (or your husband) on several occasions. I truly believe this follow up log shows that our desire to earn your business. We had (3) telephone numbers on the file and an attempt was made on each. I apologize if we called the incorrect numbers upon following up, but we did not have any direction on which numbers were best to reach you or your husband. If you are still interested in security services, we would be pleased to coordinate a meeting at your home. Feel free to contact me via e-mail (mmorton@emcsecurity.com) or phone (770-963-0305) or let me know when you would like me to contact you and at which number and I will make certain you are well cared for. Sincerely, Michael Morton, Vice President of Sales, EMC Security.
Vicki T.
12/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Updated alarm system and tech was very professional and knowledgable
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Amanda D.
10/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Bought a new house with a different company's key pads. They came and wired for EMC and did a brief demo of how it worked. Could have been a little more detailed but service tech wasn't as familar with the brand installed in my house. Billed quarterly, never had any issues in the 1 1/2 I've used them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from EMC SECURITY SYSTEMS
Thank you for your review, and thank you for your continued business. EMC Security provides monitoring for most brands of equipment that are installed by other companies. While our technicians are familiar and have worked on every kind of panel, occasionally one panel type may not be seen as often. We are happy to send out a technician with extensive experience on your panel type to provide a more thorough training on your system. There will be no charge for this training. Please contact our office at 770-963-0305 and ask to speak with James Collins or John Reeves to arrange this training. Thanks again for allowing us the opportunity to serve.
William H.
10/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: They did great !! The price is the best !! The service is excellent my alarm goes off they call me in 10 seconds that is what u call service !! We love them !!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Tommy S.
09/2014
4.0
home security systems
  + -1 more
unknown
Description of Work: no contract, used existing equipment, used wireless setup for minimum startup fees
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$30
Response from EMC SECURITY SYSTEMS
Thank you for taking the time to review EMC Security! We look forward to customer feedback so we can continue to do the things our customers like and look for ways to improve on things our customers don't like. We strive for straight A's from our customers and would love to hear from you as to how we could have moved our overall score from a B to an A. You can reach Michael Morton, vice president of sales, at 770-963-0305 and share your experience. Thanks again for taking the time to complete the review!
Rod C.
07/2014
5.0
home security systems
  + -1 more
unknown
Description of Work: Changed existing system to their service. Verified all components are working. Replaced the backup battery and smoke detector that were defective. Alarm system works great over U-Verse VOIP phone.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16.95
Diane B.
07/2014
4.0
home security systems
  + -1 more
unknown
Description of Work: Upgraded and took over the monitoring of my home security.
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from EMC SECURITY SYSTEMS
Thank you, Ms. [removed member name], for taking the time to review EMC Security! We look forward to customer feedback so we can continue to do the things our customers like and look for ways to improve on things our customers don't like. We strive for straight A's from our customers and would love to hear from you as to how we could have moved our overall score from a B to an A. You can reach Michael Morton, vice president of sales, at 770-963-0305 and share your experience. Thanks again for taking the time to complete the review!
Angie C.
12/2012
4.0
home security systems
  + -1 more
I'm getting a home built. I request a quote and estimate for home security and whole house audio. Scott Adams took the time to give me a detail proposal for them both. He also took the time to explain each system to me. I'm still waiting on the completion of the home.
Description of Work: I'm getting a home built. I request a quote and estimate for home security and whole house audio.
Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$5,000
Chad C.
04/2012
5.0
home security systems
  + -1 more
EMC Security has been our home security system provider since July 2010. Everyone in the company has been great to work with from start to finish, including the salesman who came over to give us a quote, the technician who installed the system, and everyone I've communicated with over the phone. I especially appreciate the personal nature of their business--whenever I have called them with any questions, I always get a very polite and helpful person who is willing to walk me through whatever concern I might have. We also have been very pleased with their prices, especially that they do not require you to sign any contract--it's always just month-to-month, and we can cancel at any time. I would highly recommend this company to anyone looking for a home security system!!
Description of Work: Installed security system and then provided monitoring service for 21 months. The $30 we spend is every month for the monitoring service. The $30 a month rate is higher than they advertise, because we only have cell phones, so there is an extra charge for people who don't have landlines.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Donald I.
03/2012
5.0
home security systems
  + -1 more
The technician arrived on time, was friendly, professional, and explained everything in detail. The old ADT alarm panel needed to be switched to an EMC panel. This was done quickly and all aspects of my security system works perfectly.
Description of Work: Hired EMC Security to change services from ADT. ADT wanted $46.00 a month for monitoring with a mandatory three year contract. EMC Security only charges $26.00 a month and does not require a contract. So overall, EMC offers a much better deal.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Donna S.
09/2011
5.0
home security systems
  + -1 more
Overall, the experience has been good. The approximate costs includes three levels, and included hot-wired and wireless installation. The installer was very personable, knowledgeable, upfront, and answered any questions that I had.
Description of Work: Had a system installed. They're currently monitering it as well, which costs about $16.50/month.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Emily S.
05/2009
4.0
home security systems
  + -1 more
I called EMC Security (along with a couple other well-known security providers) in April to request an estimate on their services. B****, a sales rep, came to the house and wrote up an estimate ($841 for the install, plus 2 free months of service). The other security providers had free (or close to free) installs, but over time their monthly fees outweighed the cost of the initial install and lower monthly fees of EMC Security, so we went with EMC since we intend on staying in the house for more than the 4 or so years that it will take to recoup the cost and actually start saving money. My only drawback to this company is that when the installer (Bo) arrived on 5/15, he said that the estimate was wrong and that a door that originally was to be hard wired would have to be wireless (due to the cathedral ceiling), so it would be an additional $30. Raising the price after receiving a quote (and paying for half up front) is very upsetting to me. In my opinion, once a quote is given, a company should stand by that quote. If they made a mistake on the price quote, then that is their issue, not mine. I called B**** (the one who gave the estimate), and he did work with me on the price ($8 instead of $30), but I still feel that I should not have been charged the additional cost. The install is already extremely expensive compared to other companies, and I felt that $841 (my original quote) was quite enough to pay for it. Bo did a fine job on the installation. Everything works fine, and we feel good knowing that the house is being monitored, especially when we are not at home. All in all, things went well, other than the one snag on the price change. I would recommend EMC to others, however I will warn that you need to be sure of what they quote, and question it if they try to change it, since I do not know if that is something that happens often.
Description of Work: Hired EMC Security to install a home security and fire monitoring system in our new home in Gainesville, GA. They installed the keypad, cellular device, main panel, motion detectors, and a few window and door detectors.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
MICHAEL P.
10/2006
4.0
home security systems
  + -1 more
The initial installation was disappointing. The contractor they used was not very experienced, and she placed motion detectors in the middle of corners, and smoke detectors in non-ideal locations. To their credit, when I addressed this with them, they sent their top in-house technician and he corrected all the problems and did a full-system check. Everything is now resolved.
Description of Work: Installed alarm system and smoke detectors. Monthly monitoring with them as well.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$795
GABRIEL M.
10/2005
4.0
home security systems
  + -1 more
THE REPRESENTATIVE WHO CAME OUT WAS FRIENDLY AND NOT AT ALL PUSHY. I DIDN'T FEEL THAT HE WAS THOROUGH ENOUGH IN HIS ASSESSMENT OF OUR HOME AND HIS RECOMMENDATIONS OF WHAT WE NEEDED TO CONSIDER. I APPRECIATE THAT HE DIDN'T WANT TO SELL US MORE THAN WE NEED, BUT I FELT A LITTLE UNDERWHELMED WITH HIS OVERALL ANALYSIS. THE PRODUCTS AND PRICING SEEMED FAIR AND THE MONITORING DOESN'T REQUIRE A CONTRACT. YOU OWN THE EQUIPMENT. WE WOULD CONSIDER USING THE MONITORING SERVICE AFTER PURCHASING OUR OWN EQUIPMENT.
Description of Work: PROVIDED ESTIMATE FOR HOME SECURITY SYSTEMS INSTALLATION AND MONITORING SERVICE.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
    • 1
    • 2(current)
    • 3

Contact information

55 Satellite Blvd NW, Suwanee, GA 30024

http://www.emcsecurity.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Home Security Systems,
Home Automation

FAQ

EMC SECURITY SYSTEMS is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

EMC SECURITY SYSTEMS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, EMC SECURITY SYSTEMS offers free project estimates.
Yes, EMC SECURITY SYSTEMS offers eco-friendly accreditations.
No, EMC SECURITY SYSTEMS does not offer a senior discount.
Yes, EMC SECURITY SYSTEMS offers emergency services.
Yes, EMC SECURITY SYSTEMS offers warranties.
EMC SECURITY SYSTEMS offers the following services: Installation and monitoring services for security and fire systems. Affordable and simple Medical Emergency Pendant Monitoring. If you are building a new home, EMC Security can assist with complete home technology, including state of the art audio and video packages. All monitoring provided without the requirement to sign a contract for services.

Contact information

55 Satellite Blvd NW, Suwanee, GA 30024

http://www.emcsecurity.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM