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EMC SECURITY SYSTEMS

Home Security Systems, Home Automation

About us

EMC Security offers residential and commercial security products and services including alarm monitoring service for new and existing systems. System monitoring is available through phone line, internet connection or cellular. The local UL listed 5-Diamond Certified central station is fully redundant for an extra level of protection for their customers. Monitoring response times are among the fastest available, and their monitoring center has been recognized nationally as among the best. EMC Security customers are never asked to sign a contract for services. Their basic monitoring rate is $16.95 per month and has not increased in 17 years. Their motto is they earn their customer's business every day.

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Installation and monitoring services for security and fire systems. Affordable and simple Medical Emergency Pendant Monitoring. If you are building a new home, EMC Security can assist with complete home technology, including state of the art audio and video packages. All monitoring provided without the requirement to sign a contract for services.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.752 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
13%
3
2%
2
4%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.8
Showing 1-25 of 52 reviews

Charles S.
06/2018
5.0
home security systems
  + -1 more
I had an old security system that needed replacing. I called ADT and asked to get a price over the phone and was told no. So I was recommended EMC by a neighbor so I gave them a call. I said I dont want a sales person to come out here and try to up-sale me things I dont want. I just want 2 new control pads and a new control center. Thats it. EMS sales person said no problem. I scheduled the tech and was ready to go. I had a great experience with my tech Doug. He was awesome!!!! He fixed several mistakes the original installers had made 11 years ago. I was very impressed!! My new system is up and running and I am super happy! I will definitely continue to use EMC. Thanks Doug for the great service.
Description of Work: Replaced old alarm system with new alarm system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Thomas S.
06/2018
5.0
home security systems
  + -1 more
Easy set up and representative performing task was informative, polite and very efficient.
Description of Work: connection of existing security system to their call center

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dj J.
09/2017
2.0
home security systems
  + -1 more
I inquired about a $3.00 price match on 8/18, The company rep Natalie asked that I send the competing Security company offer by email to them and they will let me know what can be done. I followed up by email twice on the 8/22 with no response. Fast forward to 9/15 our Alarm goes off at 2:30am and after I cleared the house and made sure the kids were safe. I called the security company because I realized they didn't call me... When I called the center they told me they received a signal but couldn't respond and that he needed to reach out to EMC. Someone called me today to tell him that she put in a request to cancel on August 31st because she said that he requested a cancellation if they couldn't match the 3.00 offer? We pay this company quarterly so our account shouldn't be due for cancellation until October.. Also, why would you cancel someone's security account without any notification by Email, Mail etc. We haven't received anything.. Actually there was know indication that we didn't have service.. we still had remote access to Total Connect which is part of the package but No monitoring?? DON'T TRUST THIS COMPANY WITH YOUR FAMILY SAFETY!
Description of Work: Monitor Home Security

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0

$28

Response from EMC SECURITY SYSTEMS
EMC Security takes life safety and property protection very seriously and follows strict protocol for account creation and cancellation. This case was no different. EMC Security management reviewed the transcripts of the telephone call between the account owner and EMC Security representatives on August 18, 2017. During the call, EMC Security representatives gave the account owner the option to lower the monitoring rate beyond the requested rate by changing services from cellular transmission to WiFi transmission. The account owner chose not to pursue that option citing a preference to use a cellular transmission. At this point the customer requested to cancel monitoring service and was transferred to the cancellation department. The account owner provided a valid password for the account and requested to cancel service at the end of the month (August 2017) if EMC Security could not reduce his rate for current services. Being unable to provide the services for the rate requested, EMC Security followed the validated request of the account owner by terminating services on August 31, 2017. A refund was issued in the amount of $57.90 (check #56364) following the account cancellation and mailed to the account address.

Vladimir P.
09/2017
5.0
home security systems
  + -1 more
Installer was punctual, professional and knowledgeable.
Description of Work: Monitored security for home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eugene S.
04/2017
5.0
home security systems
  + -1 more
Salesman and installer were both very professional and went out of their way to provide good service.
Description of Work: Set up security monitoring on existing system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEVE C.
03/2017
5.0
home security systems
  + -1 more
We have used EMC Security for about six years now and have had a very good experience with them. We had them come out and install a new, upgraded controller for our system (a required upgrade from 2G to 4G service). Andrew, the technician, was prompt, courteous and very thorough. He did a great job on the installation and took the time to give us a refresher course on some of the features of the system. Would highly recommend this company.
Description of Work: Installation of a new, upgraded controller (from 2G to 4G service) for our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Monica R.
02/2017
5.0
home security systems
  + -1 more
We have used EMC Security for 4 years now and highly recommend them. They are professional, knowledgeable, prompt and courteous. So happy we chose them!
Description of Work: Installed and monitor our service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Alan S.
03/2016
5.0
home security systems
  + -1 more
We recently installed new windows and doors. That meant we needed to update our security system (17 years old). We had become dissatisfied with our current monitoring service. We looked at a number of companies on Angie's List before calling EMC. One visit was all it took. They worked with us to use as much of our old system as possible while completely updating. Installation took longer than we expected, but the costs remained relatively the same as quoted. The local monitoring, no contract and dual monitoring stations were all big selling points for us.
Description of Work: Installed a security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Robert J.
06/2015
3.0
home security systems
  + -1 more
Both installations went well; they showed up on time and were very professional. The salesman was very responsive while we were purchasing the systems and scheduling the installation. After the installation, I reported a problem to him concerning unreliable batteries - I experienced two failures in two weeks! I have yet to receive any response to my email - very disappointing. The first failure, which showed up on the system console, was incorrectly reported as a communication, not a battery problem, and it took them a week to respond. I installed the second battery myself since I didn't want to wait another week. Of course both failures occurred around 2 A.M. so I had to turn down the warning volume, answer phone calls, receive texts and emails, etc. etc. before I could go back to bed. It appears they need to scrap the cheap Chinese batteries and put in reliable ones. For $4500 I think they can afford good batteries! I am now considering changing my monitoring to allow another company to service the equipment as well as monitor it. EMC ratings on Angie's certainly doesn't reflect by experience.
Description of Work: EMC installed security systems in my and my son's homes. My house was already wired, my son's was not so EMC installed a wireless system in his house.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$4,500

Response from EMC SECURITY SYSTEMS
Thank you, (removed member name) for taking the time to speak with us today after we reviewed your post on Angie's List. We are so pleased to hear that the installation personnel and security consultant were professional and responsive. As we discussed by phone today, EMC Security is very concerned with ensuring customer care extends well after the installation since we are one of the only companies in the security industry that provides security monitoring services with no contracts. It is of paramount importance that we respond and resolve any issues quickly and to our customer's complete satisfaction. We sincerely apologize for the reported lack of response. Upon reviewing the general e-mail, we see two e-mails from you. The first was a customer satisfaction survey that you generously took the time to complete and recognize the efforts of our team. Thank you for completing that for us and for the high praise of our employees. The second was on April 29th and included a request for keypad stickers. Those stickers were mailed out shortly after the e-mail was received (please let us know if you have not received those yet). We understand that "up-time" of a security system is extremely important and take very seriously the speed with which a system must be put back in working order in the event there is a failure. Of course, our ultimate goal is to complete installations that mitigate failures since they always seem to occur at the most inopportune times - like 2 a.m. as in your case. The loss of supervision that occurred in the first case seemed to be the result of a distance issue from the wireless receiver to the transmitter. Our service personnel moved the receiver closer to the transmitting device and operated 10 field tests, all of which passed. At the time the service technician replaced the battery in the field device which is common practice when servicing a wireless device. The batteries used are the same that we have used for years with a great track record (typically 3 - 5 years on a residential transmitting device). It does not excuse a battery failure in such a short period of time after being replaced and we are reviewing service histories around the time of yours to determine if we received a bad batch of batteries. We have started reviewing additional battery suppliers to evaluate failure rates to ensure your experience is not duplicated. Since you replaced the batteries so quickly after they were replaced by our service technician, we would like for you to send us the cost of those batteries so we may credit your account for them. We would also like to extend your warranty period by (1) year to provide you some peace of mind that we stand behind our work. Again, we thank you for taking the time to provide us feedback and speak with us by phone today. We understand that to continue to earn high marks from customers, like others on Angie's List, we must work diligently to keep them. We hope that after you will consider continuing to evaluate the level of our service and update our grade as you see appropriate. Please feel free to contact James Collins (Operations Manager) at 770-963-0305 if you have any questions.

Peter W.
06/2014
5.0
home security systems
  + -1 more
They were pleasant, efficient installer and they cleans ups very well off. They're responsive, they came when they said and the installer was very good at explaining what he's doing and why he's doing it so I'm happy with them.
Description of Work: They installed an alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from EMC SECURITY SYSTEMS
Hi (member name removed)! Thank you for reaching out to share your experience. We work hard to earn your business everyday. Thanks again for trusting us to protect your home.

Jonathan M.
06/2014
5.0
home security systems
  + -1 more
Appointment was kept promptly. Services were explained well. Price was fair.
Description of Work: Inspect the system after lightening strike.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Michael W.
05/2014
4.0
home security systems
  + -1 more
After some initial delays in scheduling a consultation, Alan the owner stepped in and rectified the issue, getting his salesperson Joe out to meet me and then negotiating a package price that would work for me. Although the price was more expensive than some other comparable estimates I was swayed by Alan's willingness to be involved, and the fact that there is no contract involved. There was some confusion around the install. The installer when he arrived thought it was a two-day install, but I had been scheduled for one. He spent a lot of time tracing the pre-wiring installed by the builder, and complaining about it too. Eventually he told me that he was scheduled for the next day, and would have to complete it today even though it seemed to be taking a while. Two other installers showed up to help in the afternoon, but the install was not over until 9:30pm (started at 8am). Alan reached out to me again a couple of times after the install to make sure I was satisfied. After using the system for a month now, I am very happy with it. It is easy to use, and the app gives me easy access to the system remotely enabling me to let people access my house when I am away with a couple of taps of my phone. I would hope that EMC takes a look at their office scheduling process - had this worked well then I think the process would have been much smoother. Thanks.
Description of Work: Installation of a full alarm system including window sensors, glass break sensors, heat, smoke, and CO detectors, door sensors, cellular communication and battery back-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from EMC SECURITY SYSTEMS
Thank you for your feedback [member name removed]. We appreciate your willingness to speak with us by phone today and schedule the appointment for later this week. We apologize about the delay in responding to your request for information via Angie's List. Your submission was received last Saturday; however our administrative offices were closed in observance of Memorial Day so we were unable to reach you until we returned on Tuesday. Our response should have informed you of that and instructed you to contact our 24/7 central monitoring station if you needed to speak with someone right away. We will make the necessary adjustments to insure future online inquiries over a holiday weekend are handled appropriately. As you can see from other reviews on Angie's List from customers currently using our service, we work diligently to provide a great customer experience. This starts with the people we invite to be part of the team of professionals that make up our organization. It is not always easy to find people that meet the criteria to join our team and sometimes that means we must search high and low for the right person to design the security solution, install the system, and service our customer after the installation. We know that a delay in scheduling an appointment can be viewed as lacking a sense of urgency, but rest assured that is not the case. We simply want our customers to have the best experience possible and cannot sacrifice our quality of work. We are so pleased that we were able to find a suitable day and time for you to meet with one of our system designers this week. Thank you for the opportunity to serve you! Sincerely, Michael Morton Vice President of Sales EMC Security

Dorothy G.
05/2014
5.0
home security systems
  + -1 more
They were punctual and nice.
Description of Work: Alarm system is EMC Security. I have been using them for several years, maybe 10 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$18

Scott M.
05/2014
5.0
home security systems
  + -1 more
Joe came out to do my estimate. Very nice, prompt, thorough and knowledgeable. I really liked that you just pay for the system at what I considered to be a reasonable price and you are not locked into a contract.
Description of Work: Provider came out to give estimate on security system install. Then, I purchased it and they came out and installed the system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Rebecca N.
03/2014
5.0
home security systems
  + -1 more
We changed from another security company to EMC.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Michael M.
02/2014
5.0
home security systems
  + -1 more
The equipment is state of the art and allows me to control the system via my iPhone. Whenever I accidentally set it off they call me immediately. They considered my input during installation as far as placement and trained us in how to use and maintain the system. Monthly charge is less than competitors since I own the system outright.
Description of Work: They installed a multi-level alarm system for my house and outbuilding.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Leland T.
01/2014
5.0
home security systems
  + -1 more
I called EMC and received upfront pricing and scheduled an appointment for service. I could not get an appointment as soon as I would have liked which is my only complaint. I was very happy to find that I did not have to let a salesman visit before the technician came out as with Ackerman, The first technician who came out (Bobby) was able to get my system (a preexisting system in a foreclosure) up and activated. I wanted an additional item installed but the tech was honest about how it my not be as effective as I would want. He could have very easily just performed the work and charged me. I had to have a technician return to add an additional item. His name was Bobby as well. He took the time to program some key fobs for me during the visit. He made sure I understood everything about the system. I am so pleased with EMC I will be using them for another home.
Description of Work: Replaced keypad and cellular alarm communicator, installed wireless window sensors and activated system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$344

Gwendolyn C.
09/2013
5.0
home automation, home security systems
  + 0 more
The installation people were very helpful and explained everything to make sure we understood the system. Their price is reasonable. He looked into 4-5 security companies beforehand, and we liked their price and the company itself more than the others. We've had no problems or issues with them whatsoever.
Description of Work: They installed our security system. They've came out recently to install more sensors for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Robert D.
08/2013
5.0
home security systems
  + -1 more
After calling EMC, they set up an appointment and sent out an inspector who performed a walk through of our home to determine all potential entry points. He ended up recommending detectors on all windows and doors and in our garage a motion sensor. He also recommended adding a smoke detector to be monitored. I agreed to the system and we set up an installation date. When the installer arrived he installed the whole wireless security system just as it was recommended. The installer also spent about an hour reviewing operation of the security panel and getting it set up. All sensors have battery warnings and the system is monitored 24/7 by EMC. Every so often we accidently set of the alarm and we get a call within a minute from EMC asking if everything is OK. We give them our phone password and they just thank us and move on...no hassle .... no aggravation. We had one occasion when the front door sensor was faulty. They sent a technician the next day and he fixed the problem immediately. In addition, he showed my wife how to fix it in the future if it gave any more problems.
Description of Work: EMC provided a very informative walk through and inspection of the home to determine the best security system to install. I had a complete wireless security system installed for about $300 with no contract signed. Monthly service of 16.95 is conveniently paid through my electric bill.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16.95

ANDRE W.
04/2013
5.0
home security systems
  + -1 more
They are very professional and was able to use my existing system. They added wireless monitoring and changed some my setting to reduce wireless motion detectors from burning through their battery too fast. They are very responsive during test and when we triggered the alarm several times by accident.
Description of Work: Switched from another monitoring company to EMC and never looked back. The other company charged 45 dollars month and the coverage was basic and only covered via land line. EMC took it over for significantly with wireless monitoring. I was concerned using land line since a burglar can cut the line. Now I have wireless which is also centrally monitored for tampering or no signal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

KATHY M.
03/2013
5.0
home security systems
  + -1 more
The first time was in December of 2012. We recommended them to some friends who had a new system put in and he is putting some additional stuff for us today. They are very good, very responsive and very professional. The services they provide are top notch and its top quality state of the art equipment.
Description of Work: EMC Security Systems switched over our alarm service from another provider to them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Bella O.
03/2013
5.0
home security systems
  + -1 more
They show up on time, he looked professional, explained everything very clearly - he gave me options rather than pushing me into purchasing more than what I needed. If the alarm goes off, they call right away and ask for a password, if I don't give it, the police come.
Description of Work: They came to my house and installed a keypad, all of the wire for the alarms, we have the wireless radio that transfers the signal for when the alarm goes off, they also allowed me to split my payments into 90 days. They do not require a contract and that is what I love about them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JoAnn N.
03/2013
5.0
home security systems
  + -1 more
I was very happy with their services. Their quality and the price was excellent.
Description of Work: EMC Security System Company installed a new security system for us and we have a monthly monitoring service with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

VICTORIA A.
02/2013
5.0
home security systems
  + -1 more
I went with them since I was familiar with their services.
Description of Work: They are my alarm company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dan M.
01/2013
5.0
home security systems
  + -1 more
See above - very professional and attentive
Description of Work: EMC took over monitoring for our home alarm system. The technician, Josh, performed a total check out of the systems after programming it to send signals to EMC. He thoroughly checked out the system and actually ensured that every fault sensed (all openings, smoke detection, etc,) actually was relayed correctly to the monitor center. Everyone associated with this transfer was extremely polite, professional & caring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$51.95
    • 1(current)
    • 2
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Contact information

55 Satellite Blvd NW, Suwanee, GA 30024

http://www.emcsecurity.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Home Automation

FAQ

EMC SECURITY SYSTEMS is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

EMC SECURITY SYSTEMS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, EMC SECURITY SYSTEMS offers free project estimates.
Yes, EMC SECURITY SYSTEMS offers eco-friendly accreditations.
No, EMC SECURITY SYSTEMS does not offer a senior discount.
Yes, EMC SECURITY SYSTEMS offers emergency services.
Yes, EMC SECURITY SYSTEMS offers warranties.
EMC SECURITY SYSTEMS offers the following services: Installation and monitoring services for security and fire systems. Affordable and simple Medical Emergency Pendant Monitoring. If you are building a new home, EMC Security can assist with complete home technology, including state of the art audio and video packages. All monitoring provided without the requirement to sign a contract for services.

Contact information

55 Satellite Blvd NW, Suwanee, GA 30024

http://www.emcsecurity.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM