EMC SECURITY SYSTEMS

I had an old security system that needed replacing. I called ADT and asked to get a price over the phone and was told no. So I was recommended EMC by a neighbor so I gave them a call. I said I dont want a sales person to come out here and try to up-sale me things I dont want. I just want 2 new control pads and a new control center. Thats it. EMS sales person said no problem. I scheduled the tech and was ready to go. I had a great experience with my tech Doug. He was awesome!!!! He fixed several mistakes the original installers had made 11 years ago. I was very impressed!! My new system is up and running and I am super happy! I will definitely continue to use EMC. Thanks Doug for the great service.

Easy set up and representative performing task was informative, polite and very efficient.

I inquired about a $3.00 price match on 8/18, The company rep Natalie asked that I send the competing Security company offer by email to them and they will let me know what can be done. I followed up by email twice on the 8/22 with no response. Fast forward to 9/15 our Alarm goes off at 2:30am and after I cleared the house and made sure the kids were safe. I called the security company because I realized they didn't call me... When I called the center they told me they received a signal but couldn't respond and that he needed to reach out to EMC. Someone called me today to tell him that she put in a request to cancel on August 31st because she said that he requested a cancellation if they couldn't match the 3.00 offer? We pay this company quarterly so our account shouldn't be due for cancellation until October.. Also, why would you cancel someone's security account without any notification by Email, Mail etc. We haven't received anything.. Actually there was know indication that we didn't have service.. we still had remote access to Total Connect which is part of the package but No monitoring?? DON'T TRUST THIS COMPANY WITH YOUR FAMILY SAFETY!

Installer was punctual, professional and knowledgeable.

Salesman and installer were both very professional and went out of their way to provide good service.

We have used EMC Security for about six years now and have had a very good experience with them. We had them come out and install a new, upgraded controller for our system (a required upgrade from 2G to 4G service). Andrew, the technician, was prompt, courteous and very thorough. He did a great job on the installation and took the time to give us a refresher course on some of the features of the system. Would highly recommend this company.

We have used EMC Security for 4 years now and highly recommend them. They are professional, knowledgeable, prompt and courteous. So happy we chose them!

We recently installed new windows and doors. That meant we needed to update our security system (17 years old). We had become dissatisfied with our current monitoring service. We looked at a number of companies on Angie's List before calling EMC. One visit was all it took. They worked with us to use as much of our old system as possible while completely updating. Installation took longer than we expected, but the costs remained relatively the same as quoted. The local monitoring, no contract and dual monitoring stations were all big selling points for us.

Both installations went well; they showed up on time and were very professional. The salesman was very responsive while we were purchasing the systems and scheduling the installation. After the installation, I reported a problem to him concerning unreliable batteries - I experienced two failures in two weeks! I have yet to receive any response to my email - very disappointing. The first failure, which showed up on the system console, was incorrectly reported as a communication, not a battery problem, and it took them a week to respond. I installed the second battery myself since I didn't want to wait another week. Of course both failures occurred around 2 A.M. so I had to turn down the warning volume, answer phone calls, receive texts and emails, etc. etc. before I could go back to bed. It appears they need to scrap the cheap Chinese batteries and put in reliable ones. For $4500 I think they can afford good batteries! I am now considering changing my monitoring to allow another company to service the equipment as well as monitor it. EMC ratings on Angie's certainly doesn't reflect by experience.

They were pleasant, efficient installer and they cleans ups very well off. They're responsive, they came when they said and the installer was very good at explaining what he's doing and why he's doing it so I'm happy with them.

Appointment was kept promptly. Services were explained well. Price was fair.

After some initial delays in scheduling a consultation, Alan the owner stepped in and rectified the issue, getting his salesperson Joe out to meet me and then negotiating a package price that would work for me. Although the price was more expensive than some other comparable estimates I was swayed by Alan's willingness to be involved, and the fact that there is no contract involved. There was some confusion around the install. The installer when he arrived thought it was a two-day install, but I had been scheduled for one. He spent a lot of time tracing the pre-wiring installed by the builder, and complaining about it too. Eventually he told me that he was scheduled for the next day, and would have to complete it today even though it seemed to be taking a while. Two other installers showed up to help in the afternoon, but the install was not over until 9:30pm (started at 8am). Alan reached out to me again a couple of times after the install to make sure I was satisfied. After using the system for a month now, I am very happy with it. It is easy to use, and the app gives me easy access to the system remotely enabling me to let people access my house when I am away with a couple of taps of my phone. I would hope that EMC takes a look at their office scheduling process - had this worked well then I think the process would have been much smoother. Thanks.

They were punctual and nice.

Joe came out to do my estimate. Very nice, prompt, thorough and knowledgeable. I really liked that you just pay for the system at what I considered to be a reasonable price and you are not locked into a contract.

We changed from another security company to EMC.

The equipment is state of the art and allows me to control the system via my iPhone. Whenever I accidentally set it off they call me immediately. They considered my input during installation as far as placement and trained us in how to use and maintain the system. Monthly charge is less than competitors since I own the system outright.

I called EMC and received upfront pricing and scheduled an appointment for service. I could not get an appointment as soon as I would have liked which is my only complaint. I was very happy to find that I did not have to let a salesman visit before the technician came out as with Ackerman, The first technician who came out (Bobby) was able to get my system (a preexisting system in a foreclosure) up and activated. I wanted an additional item installed but the tech was honest about how it my not be as effective as I would want. He could have very easily just performed the work and charged me. I had to have a technician return to add an additional item. His name was Bobby as well. He took the time to program some key fobs for me during the visit. He made sure I understood everything about the system. I am so pleased with EMC I will be using them for another home.

The installation people were very helpful and explained everything to make sure we understood the system. Their price is reasonable. He looked into 4-5 security companies beforehand, and we liked their price and the company itself more than the others. We've had no problems or issues with them whatsoever.

After calling EMC, they set up an appointment and sent out an inspector who performed a walk through of our home to determine all potential entry points. He ended up recommending detectors on all windows and doors and in our garage a motion sensor. He also recommended adding a smoke detector to be monitored. I agreed to the system and we set up an installation date. When the installer arrived he installed the whole wireless security system just as it was recommended. The installer also spent about an hour reviewing operation of the security panel and getting it set up. All sensors have battery warnings and the system is monitored 24/7 by EMC. Every so often we accidently set of the alarm and we get a call within a minute from EMC asking if everything is OK. We give them our phone password and they just thank us and move on...no hassle .... no aggravation. We had one occasion when the front door sensor was faulty. They sent a technician the next day and he fixed the problem immediately. In addition, he showed my wife how to fix it in the future if it gave any more problems.

They are very professional and was able to use my existing system. They added wireless monitoring and changed some my setting to reduce wireless motion detectors from burning through their battery too fast. They are very responsive during test and when we triggered the alarm several times by accident.

The first time was in December of 2012. We recommended them to some friends who had a new system put in and he is putting some additional stuff for us today. They are very good, very responsive and very professional. The services they provide are top notch and its top quality state of the art equipment.

They show up on time, he looked professional, explained everything very clearly - he gave me options rather than pushing me into purchasing more than what I needed. If the alarm goes off, they call right away and ask for a password, if I don't give it, the police come.

I was very happy with their services. Their quality and the price was excellent.

I went with them since I was familiar with their services.

See above - very professional and attentive