Aaron Plumbing, Heating & Cooling

Called early in the morning after identifying a leak in my house. After scheduling, Aaron Plumbing showed up on time and quickly determined the source of the leak. After we agreed on the next steps, the repairs were made very quickly. Great experience with Aaron Plumbing!

Rob Clutter is replacing a 12-year-old Blanco faucet. He came out last week but the faucet we had purchased did not fit in the space in front of a window. He did not charge us for that visit, but gave us recommendations and came back this morning to install a faucet we ordered from Home Depot that just arrived yesterday. We have been very pleased with Aaron's service over the past few years and will continue to use them.

Very pro. Good natured serviceman with professional demeanor diagnosed problem, fixed problem and cleaned up quickly and completely.

This is to amend the earlier review I made for Aaron plumbing. The management called me and wanted to know what they could do to take care of my issues and they reached a satisfactorily agreement with me.

Very prompt service. The plumber who came was friendly, knowledgeable, and did a very neat and professional job.

Great job and very responsive!

All good now, I've got a functioning kitchen. Jason was personable, engaging and informative. He came across as someone very committed to doing his best.

They were on-time (but failed to contact me ahead of time as they were supposed to). They quickly located and dug up one of the septic tank lids, took the lid off, took a quick look inside, and started trying to sell $2,200 of baffles and tank pumping and drain field pumping and chemicals that wasn't requested or needed. I told them I'd think about it, thanked them for their time, and walked them back to the front of the house, never to contact Aaron Plumbing again. This was the classic bait-n-switch: a low, low come-on price, then a hard upsell of unnecessary services and parts. I then contacted A Flo Free Septic, who focused ONLY on the line blockage, found it, fixed it from the outside in no time, and charged me a low but fair price. Do yourselves a favor: don't even waste your time with Aaron, and instead contact A Flo Free Septic (Lilburn GA) for a reputable company and good deal.

Everything went great. Tim showed up in the morning and saw the water bubbling up from the ground in the front and concluded there was a leak. We had discovered it the night before and it had probably been leaking for a while. Luckily a backhoe was not needed and Tim and his team dug a hole for a new pipe to dogleg around a tree and connect the old pipe from the street to the house, bypassing the leaking pipe section. The whole project was finished in a day and by the time we got home from work we had water again.

Provider was great. They came up with a check list of everything we needed to do which we have been working on over time. The person who serviced our home was very good at their job and knew what they were doing.I would use them again!

I obtained the price over the phone to install a new water heater from 4 plumbers. The base price was close for each. Aaron did not give me a price for normal add costs that may be needed based on the site needs. I initially chose Aaron because they had more ratings. However when the plumber came out, the add on costs were more than twice as high as was quoted to me by other providers and the plumber that did install the water heater from other company. I complained to the service manager and he asked me to send a picture of the site for installation. I sent him a picture but never heard back for him. The good news, i found an excellent plumber that I can trust.

They did an excellent job from start to finish!

The plumber was very nice and professional. The cost to clear the main line was average, but their other services such as installing a pressure release valve was pretty high. Overall I believe they are professional and do a quality job. However, I would get quotes from other providers for comparison purposes.

George and Sam were polite, efficient, and professional. George was knowledgeable and helpful. He did a great job explaining his findings and what needed to be done. Sam went above and beyond in the hands-on work. They were cheerful and pleasant, despite the pouring rain. They cleaned up the work site and left it as they found it - not easy, considering the work done and the rain.

Checked water main and found no leak. Checked toilets and found fill valve not completely shutting off flow so slow overflow. Replaced intake and flapper valves at my request. Saved me money as a different company was going to charge me $2000 to run new main to house. Appreciate honesty and competence.

Our tech Mark was great. He called a half hour before he arrived to let me know he was on his way. I told him I had tried shutting off the water to the toilet in my half bath after the toilet was continuously running and it would shut off. I also explained the the water pressure in my home had changed in the past week were it was extremely strong and it had cause all of my toilets to malfunction. Mark attempted to check the pressure prior to the repair but was unable to get an accurate reading. After the stop and supply line was repaired he checked the water pressure and it was at 165psi ( extremely high). This is when he advised me that the pressure regulator valve would need replacing to get the water pressure back to normal as well as the thermal expansion tank should be replaced. He tested all of my faucets to let air out of the pipes after the water was shut off and turned back on. I also didn't know where the main water shut off water was located and he was kind to show where it was located. I used Aaron's plumbing last year to replace my hot water heater and that's been working great ever since. Kim promptly answered my online service request and Mark was excellent. He applied my coupon to the services provided as well as offering a service agreement which I gladly accepted. I will definitely use them again!

George was excellent! He understood the need to keep anything above ground out of sight to prevent my dogs from destroying it. He let me know what was happening every step of the way.

Chris, the installer, installed two new toilets which replaced (we think) the original toilets in our house. The home was built in 1987 and we are the second owners. One toilet was upstairs and one downstairs and both bathrooms have tile floors. Of course no one knows what to expect when replacing apparently "original" toilets! The downstairs toilet had not been installed properly and of course Chris had to do extra work to ensure a good fit and seal which he did. He kept me informed every step of the install and when he left, you would have never known he had been there - no mess, no garbage! I will definitely have Aaron Plumbing return to do any an all plumbing and I would definitely request Chris again. He is a plumber's plumber!!

Robert was a very friendly professional. He explained every step and showed me the clogged up drainage pipe. He made sure the area was cleaned up afterwards. It was a nasty, hard job in a cramped area. He got it done in a timely manner.

As usual, Aaron's is always on time, professional, and do the job right. I've used them for both plumbing and heating/air issues over the last 4 years and never disappointed. May be slightly higher than other companies, but I would rather pay a little more and deal with someone I trust that to pay less. James did a great job!

Aaron Plumbing was great. Called them for an estimate, and they came out the next day. Their technician was on time, and gave me a warning call about a half hour before showing up. He took a quick look at the set-up, and wrote up the quote. The quote itself was the lowest we received of three. However, they missed a couple of things that the other companies had pointed out that we needed done as well, including some gas line code updates and adding a whole house pressure reduction valve. The other companies we got estimates from all tested the pressure, letting us know the tank company would not uphold the warranty if the pressure wasn't within spec. Aaron Plumbing did not even test the pressure (which was around 115 PSI when it should be no more than 80 PSI). I was just put-off, thinking the charge to put in the PRV may get added later at a higher cost. Granted, they did come out and give me the quote for what I asked for. But, if other jobs are part of that process, then I like to be as informed as possible and not have any surprise charges later on. They did call a couple of days later and asked about the estimate, which I appreciate in the proactive sense. However, we decided to go with another company for the work for a number of reasons. That process (to be reviewed soon) didn't go all that smoothly, so we will definitely keep Aaron Plumbing in mind for future work!

I called on the 9th with No emergency, but was very pleased that I was scheduled for the next day. Also, nice to have a 3 hour window, rather than morning or afternoon. I was actually out when Rob called our home as he was on his way. He left a message. He then called my Cell #, and told me he would be at my home in 30 - 45 minutes... that was perfect for my schedule. Rob had just arrived and making our Lab so happy, when I came home. Rob had been personable, polite, and professional on the phone, and he was the same way in person. He went immediately to our Guest Room under the Master Bath. That's where we had water stains and now a leak in the ceiling from the Master Shower, above. We then checked out the Master Shower, and Knew Immediately what was happening! We had a leak 3 years ago from the shower, and the contractor had the floor removed, the front of the Jacuzzi removed, and eventually the tile of the shower. It was a costly process and lengthy. So, when we noticed the water spotting in the ceiling downstairs, I called the original contractor. It took him a long time to decide what he thought the problem was, either a pipe leaking or the shower liner leaking. Our situation is even worse than the first leak! Rob could show me through the openings in the ceiling how bad it is. Apparently, water has been seeping out of the liner for a very long time. The subfloor is rotting, and the damage is wide-spread.....passing to the adjoining areas of the Kitchen ceiling downstairs, and the closet floor of the Master Bedroom. Unfortunately for us, Rob and Aaron won't be performing any work for us, because there is no plumbing to be repaired. Rob was wonderful in taking the time to show me the problems, and what type of professional I should contact. I am impressed that rather than just tell me this job didn't require a plumber and leave, I was actually shown what damage we have, and even when the water seeps out, giving me a true understanding of what's going on, and what needs to be done. This was at No Charge. We will definitely call Aaron Plumbing in the future for our plumbing needs.

Aaron Plumbing were very punctual and spot on what was needed. I had a busted 1" poly in my front yard. I noticed all the water and immediately turned off my water in the garage. Well then I noticed the meter still running so then turned it off too. So I knew the issue was between the meter and house. Aaron Plumbing access the matter and provided me a price. Well.....that price was way TOO HIGH! To run a main line DOES NOT COST $3500.00 for 60 ft. I maybe wrong but I know the plumber's get paid a 20-30 % commission on the work if performed but really. I really thought this was a little litigious. I ended up getting the work done by another plumber that brought his boring crew and was finished in 3 hours. New 60 ft of black poly.

I've used Aaron in the past and was quite satisfied with the service so I decided to give them another try. They did not disappoint. I called this AM to schedule a service call, and they were able to come out this afternoon. Rob arrived just as scheduled. He was very professional, polite, efficient, and knowledgeable. He was a joy to work with. He didn't even mind my 2 yr old standing over him watching him in amazement as he worked. Thanks again, Rob! We will be using you again!

We had two separate techs work on our issues: Mike for the dryer ducting and Steven for the plumbing. Both were extremely professional - Steven's knowledge of business affairs was incredible; Mike made a trip to home depot or lowes to get some some additional components / hardware. The work was done in August of last year...and I had made up my mind to post these reviews after 3 months of performance...so far so good...and its been 5 months. Nice vans, good image....a little on the expensive side...but absolutelt worth it.