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Duraclean Cleaning and Restoration

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

After serving North Atlanta for more than 25 years, we are honored to be selected by Angie's List as a 2018 Best Contractor! Duraclean Cleaning and Restoration has also been awarded the Angie's List 2011-2015 2017-2018 Super Service Award, is an IICRC Certified Firm, a Home Reports Best Pick every year since 2009, and is certified by Duraclean International. Our patented foam-absorption process for carpet, rugs and furniture is safe for chemically sensitive people, leaves no residue behind, and causes no damage from over-wetting. Duraclean's superior customer service has led to a long list of repeat clients and referrals from those clients, as well as design professionals.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Wool and Oriental Rug Cleaning, Fine Upholstery Cleaning, Fabric Protection, Tile and Grout Cleaning, & Emergency Water Damage Clean-up

Services we don't offer

N/A

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.9105 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
2%
3
1%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 76-100 of 105 reviews

Barbara O.
05/2019
5.0
upholstery cleaning, oriental rug cleaning
  + 0 more
He did a great job!
Description of Work: Rug and two chairs cleaned.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$164

Response from Duraclean Cleaning and Restoration
Thank you for your review! We are glad we could help you with you rug cleaning!

susan K.
12/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
went perfectly
Description of Work: sofa cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Disa M.
06/2018
5.0
carpet cleaners
  + -1 more
Great.
Description of Work: They cleaned my couch.
Rating CategoryRating out of 5
Yes, I recommend this pro

Daniel H.
11/2017
5.0
carpet cleaners
  + -1 more
.
Description of Work: Cleaned carpet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$880

PAUL R.
09/2017
5.0
carpet cleaners
  + -1 more
....
Description of Work: ...

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

william D.
09/2017
5.0
carpet cleaners
  + -1 more
excellent and on time
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelly P.
07/2017
5.0
oriental rug cleaning
  + -1 more
On time, great job.
Description of Work: Clean area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Russ M.
04/2017
5.0
carpet cleaners
  + -1 more
Excellent work.
Description of Work: Cleaned area rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lyn C.
12/2016
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5

Patricia L.
12/2016
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They did a great job
Description of Work: Carpet and upholstery cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara M.
04/2015
4.0
carpet cleaners
  + -1 more
See above
Description of Work: The technicians came on time and worked tirelessly, but were unable to clean to their standards a very soiled couch. although the sofa looked better to me the fabric was evidently too difficult and they returned all my money because they felt that the work was not up to their high standards.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Dennis C.
04/2015
2.0
carpet cleaners
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5

Response from Duraclean Cleaning and Restoration
We have never done any services for [Member name removed]. We have asked Angie's List to investigate and remove this mistaken review from our profile. As of now, they have not completed this process and it has been at least two weeks. As you can see, this review is nothing like the kinds of reviews we receive from people we actually service.

Susan R.
04/2012
5.0
carpet cleaners
  + -1 more
Carpet looks great, smells great, and dried even faster than he said it would! Alfredo and his crew were on time, courteous and professional. I was able to get an appointment very quickly. Would highly recommend and use again.
Description of Work: Alfredo and his crew from Duraclean cleaned our wall to wall carpet in the basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

Michele D.
12/2011
5.0
carpet cleaners
  + -1 more
I received an approximate estimate over the phone and once the owner arrived at my home and looked at the areas to be cleaned, the estimate was very close to the final price. I added a room and subtracted a room and also added 3 area rugs, which then still all totaled around the estimate. The company was very responsive to my phone call and had an appointment within 2 days that worked in my schedule (I was having a holiday party) This is the best my carpet has ever looked. I have used 2 other carpet cleaning companies in the past and neither gave me these amazing results. We had several areas that needed to be treated separately due to an spots. The carpet looks very good and dried quickly. It has now been almost 3 weeks and the stains have not returned (like they did with another company after just a few weeks.) Great service and friendly staff!
Description of Work: Carpet cleaned in 4 bedrooms, upstairs hallway. 3 area rugs also cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Norman D.
11/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
On time. Very nice people. Professional and friendly attitude. Very efficient. Made the process as easy as possible. Faster than origionally estimated. Worth the higher-than-anticipated cost. We're very pleasedi.
Description of Work: Cleaned carpet in our small, two bed/room, single story house plus a chair and couch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Barbara B.
08/2011
5.0
carpet cleaners
  + -1 more
I called and asked for an estimate and told them I had gotten their name from Angie's List. Alfredo gave me an estimate over the phone and I booked the appointment for the following week. They arrived when scheduled, did the job very well and left everything in order and clean. They put protective pads under the legs of the furniture to protect the carpeting. I paid the exact amount that was given to me in the estimate.
Description of Work: Team of three cleaned wall to wall carpeting in five very large bedrooms, a long hall and staircase. Alfredo, the owner and two other men were on time and did a wonderful job on a difficult situation. There were many dog stains that had built up and these were removed completely or some at least minimized. Everyone was very professional and the work was done quickly and neatly. I definitely would reccomend Duraclean Carpet & Fabric Specialists, Inc. to anyone with a need for the work they do so well.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

CHAR F.
08/2011
5.0
carpet cleaners
  + -1 more
I think that he did a nice job and the people living there seem to be happy. I haven't seen the job that he did and it was my renter who was there when he delivered the service. I didn't have any complaints from my renter about the service.
Description of Work: I have used Duraclean Carpet & Fabric Specialist for carpet cleaning in a rental property that I have.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Cherri R.
02/2011
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Duraclean Carpet & Fabric Specialists is excellent. The serviceman is prompt and you can count on him to get the job done right.
Description of Work: Duraclean Carpet & Fabric Specialists cleaned carpet and upholstery for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Jean M.
02/2011
5.0
carpet cleaners
  + -1 more
I called Alfredo to get an estimate on cleaning LR/DR carpet and very badly stained white berber in our basement playroom. Alfredo and his team arrived on time, reviewed the situation and went to work. Our LR/DR carpet looks brand new and the white berber is much better than it was. They bought me some time before I have to replace it and that's exactly what I wanted. Alfredo and his team were polite, they went right to work and finished on time and within the estimate. I was very pleased and will definitely use them again.
Description of Work: Clean Living room, Dining room carpet (18 years old) and white berber in the basement (15 years old)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Thomas K.
12/2010
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very happy and satisfied with the work. Very prompt and professional. Would use again and recommended to my friends.
Description of Work: Carpet & Furniture Cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Leigh A S.
10/2010
5.0
carpet cleaners
  + -1 more
Alfredo has cleaned my carpets annually for five years. He and his employees are always very professional and have done an excellent job. They were at my house for almost three hours today. My carpet was pretty dirty, and had quite a few stained spots. It looks great now. I will definitely call them again.
Description of Work: Cleaned five bedrooms, a hallway, and two sets of stairs. Applied a stain protector.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

ALEX E.
07/2010
5.0
carpet cleaners
  + -1 more
Very happy and satisfied with their service. Duraclean came and cleaned all the carpet, they were very careful around my place, very professional and thorough in their cleaning. Could not believe the difference they made, I will definitetly use them again!
Description of Work: Cleaned and treated the carpet through out my condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Shirley C.
04/2010
5.0
upholstery cleaning
  + -1 more
Called the company. Told them what we needed. Agreed on a date. They came on time (a little early...better than late) and went about their work and got it done! Satisfied customer!!!
Description of Work: Alfredo and his two helpers worked hard to clean the seat of a dining room chair that had a recent stain on it. Also, they cleaned an upholstered chair. They were able to remove the stain from the dining room chair (I was ecstatic) and did a super job of cleaning the upholstered chair. We are very satisfied with their work and certainly would use them again. Also, would recommend them to our friends. On time and perfessional.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Heather H.
08/2009
5.0
carpet cleaners
  + -1 more
We were very happy with the thoroughness and knowledge that Alfredo brough to the job. Our carpets looked great and were treated for future stain resistance.
Description of Work: Alfredo cleaned three area rugs and our upstairs carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

HENRY S.
05/2007
3.0
carpet cleaners
  + -1 more
The crew of two, the owner and his son arrived on schedule and were pleasant. Although I had used them before, and had been very happy with the job performance, this time things didn't go quite as well. They didn't really move all of the furniture and there were some missed spots. I felt disappointed with this service.
Description of Work: They cleaned three rooms of carpeting in my house. The rooms were each about 12 x 24.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$395

Response from Duraclean Cleaning and Restoration
Unfortunately we have gotten off to a bad start with Angie’s List. This kind of report is certainly not typical of our company and potential clients can access Kudzu, Home Reports, or our website for additional reports and references. We receive many referrals from our clients, local designers, and furnishing retailers. Reputable businesses always appreciate a call back when customers are unsatisfied so they can “make it right.” When we became aware we had an unsatisfied customer, we contacted the gentleman and offered to clean/re-clean, or to give him a refund. The customer declined any conciliatory offer, did not seem upset, didn’t think his review had been very bad, and wanted to just let things go. Unfortunately, there appears to be nothing we can do to rectify this particular situation. We would like to include in this response that the cost incurred by this client included fabric protection on everything. The protection helps retard the re-soiling process as well as gives protection against most stains becoming permanent. For 23 years we have had a loyal client base that recognizes our services as a great value.

Contact information

3320 South Cobb Dr SE #2, Smyrna, GA 30080

http://www.duracleancarpet.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Ceramic Tile,
Air Duct Cleaning,
Water & Smoke Damage

FAQ

Duraclean Cleaning and Restoration is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Duraclean Cleaning and Restoration accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, Duraclean Cleaning and Restoration offers free project estimates.
Yes, Duraclean Cleaning and Restoration offers eco-friendly accreditations.
Yes, Duraclean Cleaning and Restoration offers a 10% senior discount.
Yes, Duraclean Cleaning and Restoration offers emergency services.
Yes, Duraclean Cleaning and Restoration offers warranties.
Duraclean Cleaning and Restoration offers the following services: Carpet Cleaning, Wool and Oriental Rug Cleaning, Fine Upholstery Cleaning, Fabric Protection, Tile and Grout Cleaning, & Emergency Water Damage Clean-up
N/A

Contact information

3320 South Cobb Dr SE #2, Smyrna, GA 30080

http://www.duracleancarpet.com

Service hours

Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM